Reviews

Review Details

• Review fromLouie V

  Date: 06/27/2025

  5 stars
  This stuff works, period! A few years ago, I was going in and out of the hospital getting tests done up and down my body trying to figure out what was wrong with me. They kept saying all my results were negative and that I was perfectly healthy, yet I lost nearly 40 pounds in a short period of time and was breaking out with acne that Ive never experienced before. Let me just say after a couple of months of using these products from Touchstone, my life has again undergone its metamorphosis. I am breaking free, I am healthy again, and I have to thank this company for the products, and even now I am choking up and tearing up because of how grateful I am to this company and these products. I just have to say thank you for the hard work that you guys clearly put into your products. Your products have saved my life. Period!

• Review fromCelia D

  Date: 04/01/2025

  1 star
  Got a code from big account on ig @the_detoxmama used the code to order the detox pack with blue and green label as well as the parasite detox with the yellow label. 3 days later I log into the account since I didn't hear anything via email, text, call..I see..order canceled. Then I read all these experiences and ohhh...I see! This is what they do. So this company aren't the only ones that sell these specific ingredients. Will try another brand and high quality too. Easy peasy
  

  Touchstone Essentials

  Date: 04/03/2025

  Hi *****! We apologize for any issues this has caused you. Upon reviewing your orders, we noticed that two separate transactions were placed. The first order is for the Zeolite Detox Pack, which was purchased using a special promotion from DetoxMama. The second order is for the Para-Shield, purchased at the one-time retail price. Unfortunately, both orders were canceled because the billing address provided did not match the details associated with your card. We sincerely apologize for any inconvenience caused by our anti-fraud measures, which are designed to ensure the utmost protection for cardholders. Your orders were canceled on the same day they were placed, and a refund was issued to your card; this should be reflected within 5-7 business days. If you choose to purchase from us, you will still be eligible to use the discount code provided to you. To help ensure a smooth transaction, please make sure the billing address entered matches the one associated with your card details. We also checked our records and did not find any prior communication from you regarding this issue. If you need any assistance or have any questions, we're here to help! We only use natural, whole Clinoptilolite zeolite for the best results. Our zeolite undergoes a proprietary cleansing process to remove pre-existing pollutants from the zeolite so that it is primed and ready to trap new toxins. And our zeolite is lab tested for purity, you can find the results online. Again, please do not hesitate to contact us if you have any questions and/or concerns!

• Review fromYvonne G

  Date: 03/13/2025

  2 stars
  I ordered 3 bottles of heavy metal detox on their special pricing order form. Was charged. Waiting for product. Over 10 days later I reached out to company. They notified me I was refunded due to address verification. I verified refund and placed another order, BUT because now more expensive (they did not honor discount) I only ordered 2 bottles. Here we go again waited for delivery. Nope! They said they couldnt deliver because my delivery address was St. and my Billing address was ST and the company refunds all discrepancies. Yet, no notifications, no acknowledgment, no apology, no assistance to get my order delivered. Its now been almost a month they wont assist. I gave 2 stars because they did refund me. I asked for assistance with ordering and with them covering expedited shipping and they said NO. You can pay for extra shipping. Ummm customer service, you cant even ship me the order all I asked was to help cover the technical issues your system has. How good can this product really be if their internal systems is so not good???
  

  Touchstone Essentials

  Date: 03/18/2025

  Hi ******! We're sorry to hear you are unsatisfied. Our website offers two pricing: one that comes with a subscription and one that's a one-time retail price. The subscription price is cheaper and readily available to choose if you wish to select the subscription price. Your first order from February 24th was for three of our Zeolite Detox Pack with our subscription price and there were no additional discounts applied. You sent an email on February 25th asking about your order cancelation. We replied to your email on February 27th, and in our reply, we apologized and advised why our system rejected your transaction. It was because there was a mismatch between the billing address entered and what is in your card details. Your second order was cheaper than the first order due to your selection of only two Zeolite Detox Packs with the subscription price, no additional discount was used. Our system rejected this order due to the billing mismatch. You reached out via chat on March 12th and we provided you with the details on why your order was declined. We would like to clarify any potential miscommunication. The shipping address and billing address do not necessarily need to correspond; however, the issue with your orders stems from the billing address not aligning with the information your card issuer has on file. Your order will be processed once your billing address matches EXACTLY with the information recorded by your bank or card company. This discrepancy can sometimes be as minor as an extra space inserted before or after the address, and auto-filling an address may also introduce unwanted characters. Additionally, the use of abbreviations for certain roads or streets, while your bank's information may have the address fully spelled out, can lead to such issues. We truly understand your frustration, and we apologize for any inconvenience this has caused. At Touchstone Essentials, the security of our customers is our top priority, especially with the growing concerns around online credit card fraud. Unfortunately, when there are discrepancies in the information provided, our system may decline an order to ensure your safety. Wishing you the good inside.

• Review fromSaundra L

  Date: 01/11/2025

  1 star
  My order arrive almost 15 days after I ordered it. The box was soak and wet the bottles had both been broken and only half was left in the container as I opened the container to try to save what was left it all spilled out. Horrible business. customer service and shipping. Dont see anywhere I could leave a picture but I video as well as took pictures of this disgusting display. Do not order.
  

  Touchstone Essentials

  Date: 01/16/2025

  Hi *******! We are sorry to hear that your order was damaged! It's possible that the freezing temperature in your area caused the bottle to freeze and break during transit. We have sent you a replacement and you will receive tracking details within ***** hours. After reviewing your account, we would like to clarify the timeline of your order. Your order was placed on January 2, 2025, due to our company closure for the New Year holiday, your order shipped on the 3rd business day, January 7, 2025. We apologize for any inconvenience this slight delay may have caused. Your order was successfully delivered on January 11, 2025, which is 4 days after shipment. Additionally, we sent you an email with details about your order and replacement. If you have not received it in your inbox, kindly check your spam or junk folder. Should you need any further assistance, please do not hesitate to reach out to us. We're here to help!

• Review fromKay C

  Date: 11/27/2024

  1 star
  This Touchstone Essentials company has all the red flags. They have an independent website rather than oversight by ******. They have over 500 negative reviews out of 5000 and many say the product gave them bad side effects and it was very difficult to cancel automatic refills Their website made it almost impossible to read the negative reviews as they placed them after pages of positives. Their positive reviews are not verified as real purchasers by independent oversight. My family member now developed liver issues after months on this product. We are so worried whether this caused it. No cautions on bottle.
  

  Touchstone Essentials

  Date: 12/02/2024

  Were truly sorry to hear that youre not completely satisfied with our products and services, and we also want to express our sincere well-wishes for your family members health. We hope they feel better soon. Regarding your concerns, many businesses operate independent websites and are not partnered with ******. We believe that maintaining our own website allows us to connect more directly with our customers and gives us full control over our inventory to ensure and maintain the authenticity of our products. The zeolite Clinoptilolite has been granted GRAS (Generally Recognized As Safe) status by the ****************************. Most people who use natural zeolite report positive experiences as they detox heavy metals and toxins. Some people may have mild detox effects when they start. In most cases, reducing the amount of zeolite and increasing water intake will ease those effects. It is also important to speak to your doctor to make sure the supplement you are taking is right for you. Additionally, we offer access links to third-party lab analyses, research, and studies related to our Zeolite products for your review directly on the product pages of our website. We would like to clarify that the reviews on our website are in fact verified as real purchases with independent oversight, as they are managed through a third-party website called Shopper Approved and are submitted by verified shoppers. For your convenience, our website offers a filtering option that allows you to sort reviews from lowest to highest, enabling you to view 1-star reviews first. Additionally, customers can easily manage or cancel their monthly subscriptions through their accounts, and instructions for this are provided on our website's Help Desk. Alternatively, the customers may contact our Support team directly for help managing their account with our contact information, and business hours are available on the website. Please do not hesitate to reach out to us if you have any questions or concerns!

• Review fromMelissa C

  Date: 11/20/2024

  1 star
  Effected my 5y old son he vomited the first night in his sleep 4x we took less than the recommended dose too. Theyre advertising a higher dose for kids when I think thats not right, naturalzeo is another brand that sells zeolite ************** dosing is way lower than this, I want to continue but Im not sure because my son looks sick since I started and last gave it to him. Im hoping he will feel better soon since we havent given it to him in two days.
  

  Touchstone Essentials

  Date: 11/29/2024

  Hi *******! We are sorry to hear that your son is not feeling well, and we sincerely hope for his swift recovery. Please note that our products are dietary supplements, not medications, and as such, the term "dose" is not applicable. We use the term "serving size" instead, and for children, this amount is typically smaller than the adult serving size. It appears that we provided this information during a live chat on 11/18/24 at 3:34 PM ET, where we also discussed the detoxification process and what steps to take in the event of dehydration. While the body is going through detoxification, its essential to support your immune system by nourishing your body. Typically, with detoxification protocols, it can be expected to experience a Herxheimer reaction or healing crisis whereby you may experience worsening symptoms for a short period before feeling relief. If symptoms persist for an extended period, we recommend consulting with a healthcare professional. As with all supplements, it is important to consult with your doctor to ensure the supplement is suitable for your individual needs. If youre not loving your results, youre covered with a 30-day empty-bottle money-back guarantee. It looks like you were able to start the self-return process. Once we receive your return at the warehouse, a refund will be processed!

• Review fromJacob B

  Date: 09/26/2024

  5 stars
  EXCELLENT PRODUCT! It works snuff said. Proud member and got 5 others to join.

• Review fromDenisse R

  Date: 08/09/2024

  1 star
  Horrible service. My first attempt at placing an order with a promo code, I was somehow denied access to log into my account nor receive a product. I emailed them asking about my issue and no help. Because I was so desperate to try their product I tried with a different email and was finally able to put my order in. At 4am the next day I received an email that my order was cancelled and again, could not log into my account. I emailed and they keep telling me that I have placed and received orders to my address. They gave me an email and name that is not mine , and said I ordered in a month and year that I was not even living at my current apartment yet. I let them know that it was an apartment complex that Im living in, and that it was not me ordering or receiving at that address.After much frustration they keep running around in circles with the same excuse I have seen all around these reviews. Good riddance.
  

  Touchstone Essentials

  Date: 08/14/2024

  Hi *******! We regret to hear that our customer service did not meet your expectations. Our records indicate that Support provided you with details regarding the closure of your accounts in emails sent on July 4th and August 5th. You have three accounts associated with you: the first was created on June 16, 2024, the second on July 4, 2024, and the third on August 4, 2024. In response to your initial inquiry on July 4, 2024, we explained that orders would only process if your locations matched. Unfortunately, our system flagged your account for suspicious activity due to a mismatch in locations, leading to the voiding of your June 16th order and the return of your funds. The second and third accounts were subsequently closed as they were linked to the first account, which had been flagged. When we asked you to confirm the email address associated with the first account, and you indicated it was not yours yet the name, address, and phone number match the other two accounts, which further confirmed potential suspicious activity. While the first account had details similar to the other accounts, the credit card information differed. We apologize for any inconvenience caused by our anti-fraud measures, which are intended to safeguard both cardholders and our organization. We understand that the restrictions related to device locations, shipping addresses, billing addresses, and credit cards may be frustrating. Please be assured that we are working diligently to streamline our processes while upholding the highest security standards. Thank you for your understanding.

• Review fromRenea M

  Date: 07/29/2024

  1 star
  I order the Fulvic minerals and the zeolite, I like it so much that I told a family member and she wanted to try it. She signed up to get a promo bottle for $10 and $13, Used my address so that she would get it and I let her use my card because she did have the money right then to order her bottles. Order went through and 3 days later she check the status, the touchstone essential canceled her order and her account along with they cancelled my account. All because I let her use my card. Company told me that we were not allowed to order anymore. I give this to my dog to help him and now what do I do. THIS IS VERY UPSETTING
  

  Touchstone Essentials

  Date: 07/30/2024

  Hello *****. We are sorry that your experience was upsetting, and would like the chance to explain. The promotion you referenced is exclusively available to new customers and only applies to the first order. The promotion rules are clearly stated on the website and note that they are limited to limited to one per address, account, and household. We clarified this in a phone call with you on July 23, however after doing so, additional accounts were still created. Our system flags multiple accounts when they appear to be created to bypass the promotion rules. Because there were four accounts, the accounts were closed, and any orders that were placed were canceled and refunded. Subsequently, on July 29, we informed you that your accounts had been closed and why. We sincerely apologize for any frustration this has caused you; however, we hope you understand that for us to be able to provide world-class products that make a real difference in peoples lives, we must limit introductory offers to first-time customers only. We wish you and your dog all the best.

• Review fromBrent M

  Date: 06/26/2024

  1 star
  Horrible cost me over $400.00 in over draft fees cause they continue to charge you every month regardless if you tell then not to. I paid my bills and the all bounced because touch tone thiefs stole money from my bank account. **************** is horrible and product dont even work.
  

  Touchstone Essentials

  Date: 06/28/2024

  *****, we are sorry to hear that happened to you. Our records show that you placed an order on our website on May 21 and selected a subscription, saving 21% on your order. Once a customer chooses a subscription, an email is sent the following day confirming that a subscription has been created, along with the following scheduled shipment day (in this case, June 21). Its up to each person to manage their subscriptions, which can be changed or canceled anytime by logging in to their account. We understand that people get busy and sometimes forget to update or cancel their subscriptions. As soon as you notified us that you did not want a subscription, our Support Team canceled it, and return instructions were provided for the order. Again, were sorry for the inconvenience and hope your bank will provide assistance relating to the fees they charged. Wishing you the good inside.