Complaints

This profile includes complaints for GFL Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GFL Environmental

  3301 Benson Dr Raleigh, NC 27609-7362

• 

  GFL Environmental

  3634 Conowingo Rd Street, MD 21154-1942

• 

  GFL Environmental

  1635 Antioch Church Rd Piedmont, SC 29673-9367

• 

  GFL Environmental

  415 Ryder Ln Morristown, TN 37816

• 

  GFL Environmental

  230 Obie Road Newmanstown, PA 17073-8980

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using GFL environmental for over 10 years for our garbage and recycling. Until this year, we never had any problems. I paid our last bill on March 7 and since then out of 10 pick up dates, 6 dates the recycling was not picked up and 1 they did not get our garbage. Initially, after each missed pick up, I would call customer service. Ask if they knew of a problem. Ask that it be documented, and ask for a resolution. Often times I was told they would come out that week to pick it up. Which they never did. And its not just my garbage, its the garbage and recycling of our entire street.This last time I called, someone named **** was completely unhelpful, told me that he was not able to help us because he just took the phone call.

  Business Response

  Date: 05/20/2025

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a GFL customer for years with autopay scheduled an no issues. Sometime in 2025 they changed their online system which seems to have broken autopay. There was no communication that I can find from GFL to me indicating that i would need to reset autopay. After the due date of the last invoice (**********) there was no communication that autopay failed. I did not receive any communication until i received a letter in my mailbox on 5/8/25 that i was past due. I paid the bill same day with a confirmation on 5/8/25 (#************), and I reset my autopay in the new system.On 5/17/25 I received a letter from *** saying I have been turned over to collections. The letter is dated 5/10/25 and says that as of 5/9/25 (after my payment confirmation number) I owe $208.60. Again, I received no communication from ***. I paid within hours of the first communication I received from them on 5/8/25. This is an error in their system that they did not communicate to me. They did not provide any communication that I needed to reset autopay or that my autopay failed. They did not communicate that i was past due. They turned me over to collections before providing any communication or chance to resolve. Their collection notice was inaccurate and showed a debt that had already been paid. I'm deeply concerned with their online portal and issues that it may create. In addition to this issue the portal also now shows a previous address as having an active account under my name. These are new issues that seem related to a system update on their end. I am concerned that they do not communicate when there is an issue including when its on their end. I am concerned that the debt collection will be reported to a credit agency despite having wrong information and being caused by their system error. I am having to spend time dealing with something that should be autopay.

  Business Response

  Date: 05/19/2025

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.
  
  

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved from ********************************************************************************** on 20 March 2025. At that time I cancelled our services and asked that the trash bins be removed, as the new owners are using another company.They did not pick up the bins, so I called them last week and they informed me that it was scheduled. I stated 6 weeks seemed too long. I was told by their employee that she would check with dispatch and ask them to remove their ******* of today, 12 May 2025 they have not removed the bins, I and the new owners are tired of their lack of customer service and professionalism.Please help us solve this problem. Thank you ****** ******* COL, *******, Ret.

  Business Response

  Date: 05/12/2025

  Per our operations team, the carts have been removed from the property as of today.  If the customer has any additional questions or concerns, we will be happy to help.

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GFL Douglasville Branch 95 is taking our money but not picking up the trash. Its been over a month since the trash was picked up on our scheduled day. GFL services our entire neighborhood. So trash was piled up and stinking and drawing rodents for over 3 weeks. The *** and individuals called DAILY to report this. Every day we were told they would send a truck to pick it up. They continue to lie. Nothing has been done to insure we are getting service that we pay for. All in ************************ manages our ***. They continue to take our money and we are paying for service that they are not delivering. This is ILLEGAL. And they are doing nothing to fix this issue. Our trash continues to sit on the curb day after day.

  Business Response

  Date: 05/12/2025

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be expecting you to keep your word and make sure our trash is picked up every Friday as scheduled. 
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst business I have ever encountered. In the last year I have had more than consecutive missed trash pick *** than actual pick ***. There are many times we have gone 2 weeks in a row with no garbage pick *** at all. There are no other options because *** bought out all of the local companies. They are horrible and something needs to be done. It has caused so much stress and anxiety.

  Business Response

  Date: 05/13/2025

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.
  
  

• Initial Complaint

  Date:05/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is what we hate about Canadian business environment. GFL has kind of monoply when it comes to need for automotive related waste removal and disposal. We have been trying to reach and get hold of them from past 1 year or so to setup up recycling services but get no response. I finally got hold of someone last month and was able to send filled application for setup and since than again silence. Does not matter how many times you email that person back he will not respond. Its like i am trying to talk to walls. I wish i have way to talk to the CEO of the business or can complain about them to *********************** who collects ECO fee on every thing we buy but are unable to safely recycle those things because of companies like ***.

  Customer Answer

  Date: 05/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  From: MK AUTO <*******************************************************************************************************************>
  Date: Thu, May 8, 2025 at 10:20 AM
  Subject: Withdrawal of Complaint
  To: <*****************************************************************************************************************************************>
  

  Hello,

  
  

  We would like to withdraw our complaint against GFL as they have contacted us and resolved the issue.

  
  

  thank you

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used GFL since September 2023. The agreement between me and GFL is they provide sanitation services/home pickup, and I pay my bill on time. I have 100% paid my bill every quarter on time. *** has not lived up to their end of the contract. They have missed two pickups over a 2.5-year period, until 4 weeks ago when pick up completely stopped. My trash is piled up, smelling and attracting animals' tearing the bags open that do not fit in my can. I called GFL 5/02 twice, 5/05, 5/06, 5/07 inquiring about the missed pickups. Each person I spoke with gave me conflicting stories; they are changing companies, they are short staffed, they have new drivers not familiar with the routes etc... I was also told my complaint and concerns would be passed along to the next higher up person to escalate the process for pickup. I called to request my money back for the last quarter $99.61 and $50 for the trashcan rental. In addition, I will be canceling my service if it isn't picked up by May 09, 2025. I was told they do not offer refunds of any sort and continued to say "tomorrow" it will be picked up. Not only is this not living up to their promise it is a health hazard for trash to sit this long.

  Business Response

  Date: 05/12/2025

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested trash pick up over a month ago. I was charged $159. I have since been told they don't service my area. I requested a refund weeks ago. Every time I call I get a different reply. I have asked to cancel my request and give me a refund. It's been 5 weeks and I haven't gotten my money back. I want the $159 refunded immediately.

  Business Response

  Date: 05/13/2025

  This customer's refund has been sent to Accounts Payable with the request to expedite the refund for the customer.  Please allow 7-10 business days for this to be processed and sent to the customer.  If the customer has any questions or concerns, we are happy to help. 

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So me and my husband bought a house back in June and got our trash through GFL environmental. For the first two months they picked trash up two times in which I had to call and complain each week for them to come and pick our trash up, which never happened; actually, they didnt pick it up for a whole month to the point that there was maggots spewing out of the top of it,. So we ended up switching to waste management and asked GFL to no longer resume service with us and to pick their trashcan up. They said that they would two more months went by still the trashcan sat in front of the house in the same spot in which it has been in the same spot since August of last year. 2024. We have called four or five times since then in which they say theyre going to send a truck out to pick up our trashcan. Then they claimed the trashcan could not be picked up because they claim it wasnt there when it has been sitting in the same spot late on that side since August 2024. They have sent us to collections over this. I have tried reaching out to the ****************** and they say they cannot help me. I havetried calling the corporate office and ******* in which I can never get through to anybody. I have tried calling the ************ location, which is the that services us and it always has a busy tone every single time that I called no matter what time of day it is. My husband has also called multiple times to complain and requested it to be picked up. They have again sent us a bill for this trashcan in which they have not even sent a trash truck down this road since the otherthree neighbors who moved in at the same time who also had GFL was having the same issue, but yet their trash cans have since been removed. Im not asking for a refund on the first three months by no means, but I refuse to pay for service that I never received, and I also refuse to pay for a trashcan that has been sitting in definitely a spot that can be picked up since again August of last year.

  Business Response

  Date: 05/12/2025

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of the year my dumpster had to be changed out because apparently it was the wrong kind of dumpster for my business, (it couldn't pick up construction trash) we are a construction company and have been with the WCA/GFL waste for almost 10 years. They didn't catch the error until they just decided to stop picking up the dumpster because there was construction trash in it. To make the very long story short I was told that the new dumpster would be around a $40/month increase and that would be it making my bill around $400 instead of the $350 it used to be. Then I began getting bills and was being charged an enormous amount definantly not around $400 more like $800. I have called *** many times over the last four weeks and was told every time that a supervisor would call me the next day. I still have not heard from a supervisor only **** the sales *** that has completely lied about everything going on. I have text messages and call logs on how many times I have attempted to contact GFL about my bill. Finally yesterday **** called me back after 3 weeks (and we were on top of his list), we were being charged so much because they were charging for 3x a week pick up. I only get picked up once a week and most months it doesn't happen every week. Today I'm being charged by weight all of a sudden which was never mentioned once. I've never paid by weight and would not agreed to that. After 3 months of service and when i say service it means they literally pick up when they want not once a week on thursdays like they're supposed to I have a balance of $3,392.45. That is over $1,100.00 a month, I was paying $350 how is that ok or even possible? I absolutely did not agree to any such thing. I am disputing these charges.

  Business Response

  Date: 05/07/2025

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help.