Complaints

This profile includes complaints for GFL Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GFL Environmental has 456 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GFL Environmental

  3301 Benson Dr Raleigh, NC 27609-7362

• 

  GFL Environmental

  604 Cannery Ln Townsend, DE 19734-9409

• 

  GFL Environmental Inc

  7800 Farrow Rd Columbia, SC 29203-3219

• 

  GFL Environmental

  540 Finley Avenue Ajax, ON L1S 2E3

• 

  GFL Environmental Inc.

  100 Cory Road East Cory Industrial Park Saskatoon, SK S7K 8B7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to take my money and not collect my trash. The trash been skipped two weeks stating the trash can not outside. I was advised to upload proof the trash was at road 03/30/2023. I proof the phone and I was told I would receive call back 3/31/2023 I was told it too close to the fire hydrant after I uploaded the pictures from 03-24-2023. I never move the trash can. This where the driver at left the trash can. I need my money back because since my trash can be picked up on time.

  Business Response

  Date: 04/03/2023

  *************************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. The container is too close to the fire hydrant to be serviced. Please let us know if you have any additional questions or concerns. Thank you.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our town used GFL for our garbage service, whcih we pay for out of our property taxes yearly. The town decided to switch services for whatever reason and our service with gfl was set to end on December 31/ January 1st 2023 before switching to the new company.GFL did not empty my recycling bins at the end of December before our service ended, and then never came and picked up the bins. I have called them several times as well as contacting the town hall. The town hall said gfl is even refusing to fix these issues for them and other people that live here, and GFL told me too bad that it's my problem now. This is a service that was already paid for and was never completed. I want the bins dumped and removed from my property. I am 35 weeks pregnant so I cannot simply load them up and take them somewhere.

  Business Response

  Date: 04/03/2023

  Dear BBB, 

  Thank you so much for forwarding this customers email along to us. After review I have no record of this customer contacting GFL regarding this concern or letting us know that containers where still on site. We have worked closely with the township to ensure that all containers were removed and that customers where informed when to place their containers out for removal.  The township had multiple months to inform their residents of the company service change. We had our staff remove all containers on January 24th. We are no longer providing service in this area and will not be removing this container. 

  Thank You 

   

   

   

  Customer Answer

  Date: 04/07/2023

   
  Complaint: 19875853
  
  I am rejecting this response because:

  I called them several times from my cell phone, ************, and the town clerk agreed with me that they are not doing their job. My bins have been by the side of the road since January 1st waiting to be removed and they are still there. When I called last the girl I spoke with told me "too bad that's not our problem anymore". 

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/10/2023

  Thank you so much for following up with us. All removals were completed on January 24th. We are no longer providing service in this area and will not be removing this container. Please let us know if you have any additional questions or concerns. Thank you.

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19875853
  
  I am rejecting this response because:

  My cans have been by the road since December and were not removed on that date.  I paid for the service TWICE because I paid for additional cans separately from what i paid through taxes,  and the service was not completed. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with GFL for trash pick up services. I received an invoice, made a payment only to realize that they were charging me a month and half for services not surrounded. Once I called, they kept giving me the run around about the credit that I was supposed to received into my account. After many calls and very unprofessional services, they partially credit my account. Once again I contacted them, only to be told that they themself were confused on how their system works and that the account will have to contact someone else to explain how to apply the credit to my account, after the credit was apply in a way that did not make much sense to me, I called many more times to have that fix. Once they applied the refund, it was still not clear to me why the account was still with an outstanding balance so I told them that I will not make any payments until the credits were apply in the correct way, they decided not to service my place any more, now they want me to pay $778.00 on top of the previous payment of ****** for only 3 months of services. Which is still not clear to me where all of that payment are going to applied to. Due to them breaching the contract by not providing me the trash collection services that they are supposed to and in addition to all of the above I decided to let them know that I am canceling the services. However, they had threat me with collection, lawyer, and court in addition to monetary penalties if I go that route. They way the do business is very sketchy and I would prefer to have the contract cancel and not do business with them any longer.

  Business Response

  Date: 04/10/2023

  *****************************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any additional questions or concerns. Thank you.

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19870834
  
  I am rejecting this response because:

   

  I have requested not direct contact from the company. However, I got a call from **** (supervisor) on 4/10/23 at 3:14 pm stating that he was returning my call to go over the invoices once again.  I responded by sending them an email explaining that they need to respond to the BBB with the explanation as to why they stopped servicing the business.

  If I have been open since December 16th, 2023 and made a payment of $834.63 in January. how is it possible that I owed them $778.00 in addition of the $834.63 when they only charge that was supposed to be deducted from that payment was the $200.00 which is the delivery fee. leaving the account with a credit of $634.63. So from there, they should have charge the monthly charge which is $317.00 from December 16th to January 13th. and then another $317.00 from January 13th, to February 14, but instead they had the account with a negative balance of $143.43 so I questioned them about it and instead of being able to clarify that, they started crediting the account just to take the credit back and asking me to pay them another $778.00 on top of the $834.63. When they were not able to clarify the account I did not make anymore payments and they decided to stopped the trash pick up service. In consequence to that I am requesting to have the contract cancel and not to have them contact me anymore. 

  Here are the invoices that are in the account as of April 14, 2023. 

  
  KB0000664728 CustomerARCustomer                           Mar 14, 2023 $317.30           Apr 13, 2023 $317.30
  KB0000574851.01 CustomerARCustomer                      Mar 12, 2023 -$147.29         Apr 11, 2023 $0.00
  KB0000529448.02 CustomerARCustomer                      Mar 12, 2023 -$80.46           Apr 11, 2023 $0.00
  KB0000620031 CustomerARCustomer                          Feb 14, 2023 $317.30           Mar 16, 2023 $317.30 negative balance 
  KB0000529448.01 CustomerARCustomer                     J an 30, 2023 -$279.45         Mar 01, 2023 $0.00
  KB0000574851 CustomerARCustomer                         Jan 14, 2023 $320.11            Feb 13, 2023 $143.43 negative balance 
  KB0000529448 CustomerARCustomer                         Dec 14, 2022 $330.52           Jan 13, 2023 $0.00
  KB0000480631 CustomerARCustomer                         Nov 14, 2022 $834.63           Dec 14, 2022 $0.00

   

  At the bottom you can see that they have been trying to fix the account by adding and taking credits away, which is very confusing and they do not know how to explain it, so I told them that until I understand what they were doing. I was not going to make any payment, but instead they decided to stop their trash pick up service. 

   

  KB0091783                       Mar 13, 2023 $29.39 Cash None USD
  KB0091783                       Mar 13, 2023 -$29.39 Cash None USD
  KB0091783                       Mar 12, 2023 $147.29 Cash None USD
  KB0091783                       Mar 12, 2023 $80.46 Cash None USD
  KB0091783                       Mar 12, 2023 -$80.46 Cash None USD
  KB0091783                       Mar 12, 2023 -$147.29 Cash None USD
  KB0091783                      Jan 30, 2023 $279.45 Cash None USD
  KB0091783                      Jan 30, 2023 -$279.45 Cash None USD
  KB0091783                     Jan 08, 2023 $834.63 *************** USD
  
  
  Sincerely
  
  *****************************

  Business Response

  Date: 04/11/2023

  *****************************,
  
  Thank you for following up with us. We will reach out regarding your billing concerns. Thank you. 

• Initial Complaint

  Date:03/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am wanting to cancel my agreement for waste management services with GFL immediately. I cannot get through to a customer service operator. I am placed on hold for hours at a time. This is an unfair business practice. Can you assist in getting my service cancelled in the *******, ******** area?Thank you,*************************** ************ My customer number is *******

  Business Response

  Date: 03/30/2023

  Hello

  I'm sorry you have had trouble reaching us.  we have had a very high call volume due to the billing going out recently.  I see you did speak with someone on 3.28.23 and we have closed your account.  I'm sorry we were not able to keep you as a customer.  If things do not work out with your new provider we woudl love to have you back.   Thank you.  

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my November 2022 invoice for $82.77 on the due date, November 21, with my PayPal debit card. GFL charged the card not once, but twice...so I was out $165.54 for an $82.77 invoice. I disputed only the second charge only with PayPal. On November 24, they provisionally credited my account with $82.77, pending the outcome of their contact with GFL. On November 29, GFL agreed to refund the second charge, and PayPal made the provisional credit permanent. However since that time, GFL claims I never paid that November invoice at all, so my account shows $82.77 in arrears. I've been in touch with them repeatedly by phone, email, and certified mail since February 10, 2023, providing my PayPal statement showing the transactions and pressing them to remove the arrears from my account. They have stalled using every excuse possible...mainly that they're "still researching." Yesterday I received a collection notice from ***********************

  Business Response

  Date: 03/30/2023

  ***********************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any additional questions or concerns. Thank you.

• Initial Complaint

  Date:03/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my service, 4 yard commercial dumpster, for my business since October of 2022. I have called several times, my sales rep is not returning my calls and no supervisor is returning my calls. GFL has not picked up since January of this year and are still charging me. When I did speak to a customer rep they told me I automatically renewed on 1/22/2023 for a two year agreement. The garbage is rotting away in the dumpster and after dozens of calls I cannot find any resolution to this problem. **************** reps are friendly, but every calls feels like a waste of time since the problem or concern is never addressed.

  Business Response

  Date: 04/10/2023

  *********************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any questions or concerns. Thank you.

• Initial Complaint

  Date:03/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Lead housekeeper at ***** care, ****** I called GFL over 6 times from different phone numbers each time the representatives hung up on me. But when I first called and said that are garbage compactor is full they said ok. Then we called again and they said they were having phone issues but that was not the case. Very rude and just saw the thedacare number pop up on there caller ID and hang up on the supervisor and lead housekeeper. We all have to call GFL every week when it is full this is not ok for a hospital running 24/7 hours and it needs to be addressed. I am looking for GFL to take accountability and be able to empty are trash without having to call 3-4 times a week.

  Business Response

  Date: 03/30/2023

  Dear BBB, 

  Thank you so much for forwarding this concern over to us. I would be happy to look into this right away. I'm wondering if this customer could please provide us with their GFL customer account number? 

  Thank You 

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/6/2022, I made a quarterly payment in advance ($134.33) to GFL Environmental for Back-door garbage pick-up service. The local branch is GFL Environmental, *******************************************************************. This was a service that was not provided by the Concord *************** and we paid an extra quarterly fee to GFL. Our monthly HOA fees cover only street pickup.Shortly after my payment, we were informed by GFL that they would no longer be providing back-door service. I contacted them to request a refund.Since then, I have contacted their office several times over the past 7 months and been given various excuses or explanations. "It is in process; wait for credit to appear on your statement next month" was the most common. The last response I got was that it was waiting for the GM''s approval.I would like to receive my refund!The billing account was in my husband's name, which is different than my name. Account # *********. The attached credit card statement shows the charge on page 3.

  Business Response

  Date: 03/27/2023

  *************************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any additional questions or concerns. Thank you.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely terrible service, and after several missed pickups, we are changing trash collectors. GFI claims we owe ***** for "bin pickup and refurbishing" We have no signed contract with GFI it's a made up charge, and I want it rescinded, them to come get their broken bin (we called several times to get it replaced, every time they said they would, but never did). Horribly run business, use anyone but this company for trash pickup.

  Business Response

  Date: 03/27/2023

  *********************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. The container removal is not scheduled until the end of this month. The container removal fee will not be rescinded. Please let us know if you have any additional questions or concerns. Thank you.

  Customer Answer

  Date: 03/27/2023

   
  Complaint: 19846997
  
  I am rejecting this response because: I want you to please attach the agreement I signed (I didn't) to pay your extortion since I'm leaving because of such bad service and no other reason. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/30/2023

  *********************,
  
  Thank you for following up with us. The container removal fee policy will be listed on a copy of the invoice. Please let us know if you have any further questions or concerns. Thank you.

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19846997
  
  I am rejecting this response because: the pickup fee is a blatant ripoff - you couldnt even pick my garbage up every week. I never got a refund for services not rendered but were billed. I'll do everything in my power to get all the people on my street to change providers, as well as telling everyone what poor customer service you provide. Now come get your crappy can and get the h*** out of my life!

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I came home and my trash can was gone, I emailed GFL and they respond back the following:We received your online request; it shows that the services were cancelled back in January due to payment that was past due. It was still on schedule for the container to be removed. We have scheduled for the container to be delivered. If you have not received your container by your service day, you may leave up to 10 30gl trash bags at the curb and they will service those bags until the container is delivered. There is a $46.50 delivery fee that will be billed. If you have any questions, please give us a call at ************. It was explained to me even though I paid the bill, it did not remove my can from the removal list and I asked why not, I went online and paid the bill. The young lady told me, they have no way of knowing the people who paid the bill if they are on the removal list or not. So my can was taken from a past due bill from December 2022, on March 23, 2023, that was paid in January 2023. Make it make sense, and because their system is not set up to alert them when a bill has been paid and updated, that customer trash can still gets taken and they demand the customer to pay a ***** delivery fee. Unacceptable! This is a corrupt business practice GFL has going on and they are making money off customers because they have a flaw in their system and I don't care how much they try to explain, it's not logical at all.

  Business Response

  Date: 03/27/2023

  *****************************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any additional questions or concerns. Thank you.