Complaints

This profile includes complaints for GFL Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GFL Environmental

  3301 Benson Dr Raleigh, NC 27609-7362

• 

  GFL Environmental

  1635 Antioch Church Rd Piedmont, SC 29673-9367

• 

  GFL Environmental

  415 Ryder Ln Morristown, TN 37816

• 

  GFL Environmental

  155 Story Road Warner Robins, GA 31093-1244

• 

  GFL Environmental

  3000 Highway 61 Slate River, ON P7J 0G8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breach of Service. Deceptive Business practices .GFI was paid to pick up trash once a week and has not provided service as promised. That was paid in advance. On April 11 no service as promised and paid for. Again on April 18 no services provided. Company text messaged me saying pickup would be delayed from April 18 to April 19 however on April 19 no service was provided again. This has now resulting in unsanitary conditions due to GFI lack of providing the service of garbage collection the company was payed for in advance of providing this service. .

  Business Response

  Date: 04/25/2024

  *************************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. The truck arrived at the location 1-day behind. A 2-week credit has been applied to the account for the troubles. Please let us know if you have any questions or concerns. Thank you.

  Customer Answer

  Date: 04/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 16, 2023 I started service with GFL and cancelled later that day. They said I would receive a refund in 6 to 8 weeks for $65.54. I waited 8 weeks and called, they had the wrong address but would send out a new check (they lied) I waited 8 weeks and no check. I finally spoke to a manager who emailed me with assurances that the address was finally corrected and that a check would be sent out asap. It's been 8 weeks and no check and the manager hasn't responded to my emails.

  Business Response

  Date: 04/23/2024

  ***********************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any questions or concerns. Thank you.

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GFL environmental took over contracts from Waste management in ************************************************ 2022 which i did not. The company has some sort of 6 month penalty fee for "early cancellation". I did not sign a contract and they are holding me hostage to get out of their contract. These are hostile business practices enacted by the company to stop customers from leaving.

  Business Response

  Date: 04/18/2024

  *******************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any questions or concerns. Thank you.

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21563696
  
  I am rejecting this response because:  The Business has not resolved the issue to my satisfaction and is pressing forward with charging me a punitive amount to exit their service.  I did however get the contract they spoke of from an account representative and it was something that i was not aware of at the time. There was fine print about a 5 year term. However the contract rate is much lower than what i am paying today and the company continues to increase fees and base rate with no end in sight. Additionally, the primary cause for concern was the poor service of missed pickups and lack of followup from the support team and local reps.  It was not until i decided to cancel did i even hear from an account rep and district manager.  Overall I am not happy with the poor service , missed pickups and being lied to by customer service reps about when my pickup will take place.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/23/2024

  *******************,
  
  Thank you for following up with us. The account manager contacted you by e-mail with a copy of the contract early last week. Please let us know if you have any questions or concerns. Thank you.

• Initial Complaint

  Date:04/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled **************** a few years ago. They were supposed to send me a refund check a long time ago. They finally sent a check for $44.94 but they are so incompetent they put the wrong name. The name should be ******************, not CHERYLALBERTO. I would like a new check with the correct name and then I would never like to hear from these incorrigible idiots ever again. Thank you, ****

  Business Response

  Date: 04/11/2024

  ******************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. A new check will be re-issued. Please let us know if you have any questions or concerns. Thank you.

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21559190
  
  I am rejecting this response because: I want the payment to be made before the claim is closed. 
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:04/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled services with the vendor , GFL, and they picked up my trash cans in January. They recently bought out a company that serviced my home. They did not adjust my invoice for services not provided due to them picking up my cans in January for January * March services. They left a balance on my account for 2 months of services. They said they would not adjust my balance. They confirmed they were not servicing my account in February * March. They did not return cans to continue services paid for. They did not provide services as described by the invoice. I attempted to resolve at least 7 times dated below. Final attempt on 02/23 to resolve and they did not contact me back as promised by a supervisor. To add on to the lack of support and lack of attention to detail, they continue to call me ****** vs *****. GFL is demonstrating the inability to service the account and/or adjust the balance. 01/17 01/17 02/05 02/05 02/05 02/23 02/23

  Business Response

  Date: 04/11/2024

  ***********************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. The account balance has been updated to a $0.00 balance. Please let us know if you have any questions or concerns. Thank you.

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17th we had a horrible hail storm. My garbage bin suffered damage. I called **** on March 20th and spoke to ******* who told me she would call me back with a date for replacement. She never called. I called again on the 26th and was told it was replaced on the 25th. I was home all day and checked our security cameras and no one from GFL came down our street. ******** then told me it would be replaced on Wednesday April 3rd. It was not so I called and spoke to ******* who said it will be delivered by 7 pm. It was not. I called again on April 4th and asked to speak to a supervisor. ******** told me she would send an email to the supervisor and she would call me back. I have not received a call. This is becoming a full-time job just to get a replacement. I would really appreciate if someone could get this company to do what they say they are going to do. Thank you.

  Business Response

  Date: 04/11/2024

  ***************************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any questions or concerns. Thank you.

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GFL has failed to pick up our trash for the last 4 weeks. My husband and I have both called them. Each time they confirm that our account is in good standing and tell us they will send someone out to pick up the trash can. Someone came only one time and that was not until Tuesday of the following week. Our collection day is Thursday. We have been given credits for the weeks we were not picked up, but I dont want credits. I want the service Im paying for. My neighbors cans are being picked up and mine is placed at the curb across the street from my neighbor's in the same location we have been placing it for the 5 years weve lived here. Each time I call, the people I talk to are kind and understanding, but nothing happens. They promise someone will come, but no one does. I cant understand why the trash truck just leaves my trash when they are obviously coming to my neighborhood and can see my can right across from my neighbors. Please get someone to come and provide me with trash service.

  Business Response

  Date: 04/18/2024

  *************************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any questions or concerns. Thank you.

• Initial Complaint

  Date:04/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 5 year agreement with Gfl environmental and it just ended in march 2024, I can to an agreement with a different company and I want them to pick up their dumpster so I can arrange the new company to drop off their dumpster and I have been calling for 3 weeks, I talk to someone every time and they always say the same thing, someone will call you and no one ever calls

  Business Response

  Date: 04/04/2024

  ***********************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any questions or concerns. Thank you.

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently cancelled my service with GFL. I was told via email from GFL that on March 25th, GFL would pick up my last day of Trash and schedule a time for the Trash Container to be picked up later in the week. Instead, they dumped my trash out in my driveway and took the container? I was paid up for all of March? This was extremely rude and unprofessional. This driver should be reprimanded for his unprofessionalism!

  Business Response

  Date: 03/26/2024

  ***************************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will address the issue with our third party, who assists with Container Removals in this area. We apologize for the troubles and any inconvenience caused by this matter. Please let us know if you have any questions or concerns. Thank you.

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21481666
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are paying for services that we are not receiving! We have had Three missed Schduled pick *** .in a row. Last Thursday March 21st we were missed again. I keep calling and they tell me that the driver marked us as our recycle can was not out. It has been each and every time. I called yesterday March 25th to see if we were scheduled for a missed Pickup and was told yes that they would pick our can up yesterday. They did not and our can is still sitting down there full. I have called 4 times and asked to talk to a supervisor and was told they were unavailable and someone would call me back between 24 and 48 hours. No one has called. I can't even find out why they are constantly missing us.

  Business Response

  Date: 03/26/2024

  *************************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any questions or concerns. Thank you.