Complaints

This profile includes complaints for GFL Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GFL Environmental has 456 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GFL Environmental

  3301 Benson Dr Raleigh, NC 27609-7362

• 

  GFL Environmental

  230 Obie Road Newmanstown, PA 17073-8980

• 

  GFL Environmental

  3000 Highway 61 Slate River, ON P7J 0G8

• 

  GFL Environmental

  242 Cherry St Toronto, ON M5A 3L2

• 

  GFL Environmental

  B - 125 Villarboit Cres Concord, ON L4K 4K2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel our trash service. They told me I had to talk salesrep. i spoke-(*******************) and he informed me that we had signed a contract in 2023. I was provide a copy of the contract and signature don&#**;t match. Looks like it was computer create. The contract is for 60 months.

  Business Response

  Date: 07/25/2024

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help. Thank you.

• Initial Complaint

  Date:07/23/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2023, my Ace Hardware business contracted with GFL to provide garbage and cardboard removal. From the very beginning of the relationship, we struggled to get our cardboard bin emptied weekly as per the contract. This however did not stop GFL from charging us for the service. In 2024 after repeatedly requesting dumps, and not getting them, we reached out to Ace Hardware corporate for help. Upon review, we learned that not only had GFL not been dumping our cardboard regularly, they had also been overcharging us by approximately $109/ month as our contract called for no fuel surcharge, which they charged repeatedly totalling aprox $1,200 of overcharges in addition to all the charges for a service not provided We have countless emails and phone calls trying to get them to dump our bins, with many pictures showing the lack of dumped bins and our overflowing cardboard pile up. GFL was primarily non responsive until we told them that we were pulling our account, at which point the sales manager came out and promised us a revised quote a few days later and promised that our cardboard would be emptied. Time passed and no revision was received and the cardboard was not emptied. We terminated our contract and are not paying the remaining outstanding amounts that GFL is trying to collect from us because they are much less than the amounts they overcharged us for fuel surcharge. Additionally it has taken almost 2 months to catch up on dumping the backlog of cardboard left by GFL because of their continuous lack of pickups. We have countless emails detailing the situation with NO RESPONSES from GFL. Today we received a letter saying they sent the outstanding amount of $1,144.69 to a collection agent. We would like your assistance in resolving the matter of unbelievable poor service, a total failure in fulfilling thier contract, and gross overcharging.

  Business Response

  Date: 07/25/2024

  The customer does not owe any moneys to ******************** at this time.  The account balance stands at 0.00 which was confirmed by the general manager.  If the customer has any additional questions or concerns, we will be happy to help!

  Customer Answer

  Date: 07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i signed up for service at $72 a quarter they billed for over 221, and i incurred interest because my bank pulled money out of a line of credit at 9% interest to cover the charge. I was also not able to do anything because they basically emptied out my account. I have asked several times for a refund and despite the fact that the money left my account they keep telling me they cannot do anything till they get the money, well the money left my account sunday and they are telling me they have no received anything? that is crazy it was a checking account/debit card and they should of gotten the money immediately. I am having to borrow money food and gas because my account is basically empty. Basically instead of charging me once they charged me 3 times.they also owe me the interest I will be charged

  Business Response

  Date: 07/23/2024

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help. Thank you.

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to cancel service for the last month. We have attempted to cancel online and as well as by phone but they do not answer.

  Business Response

  Date: 07/22/2024

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help. Thank you.

• Initial Complaint

  Date:07/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No service....... No trash pick up in three weeks! Please help! I paid full fee to GFL and still no service!!1

  Business Response

  Date: 07/22/2024

  This account is currently under review.  Someone should be reaching out to the customer shortly. 

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 3, 2024, I called to enlist the services of GFL Environmental at *********************************. *******, ** *****. After two weeks of no trash service, I called the support line and spoke to **************** at ************. I voiced my concerns about my trash being missed on a road that was already serviced, she politely scheduled a missed pick up. They did not come. After the third week of missed service I called twice that week explaining my trash was beginning to overflow, she credited my account for $58.61 toward my next billing cycle and scheduled a missed pick. They still did not come. Now we are in week four again with no service where I asked for a manager to call me, July 8, 2024. At this point, no response, No trash pick up. Week 5, Calling back again on July 10, 2024, I still did not receive a call and requested once again for a manager due to my trash still at the curb. I received one call from the manager, ****************, while at work leaving his number and returned the call promptly after my shift at the hospital on July 17, 2024. I still have not been able make contact with this manager. I have called over 16 times in past six weeks, sent one online correspondence July 15, 2024, and called the **************** in *******, ** , July 19, 2024 and have not seen any results. I will be dropping my trash off at the County Dump myself and expect a complete refund regardless of canceled services. My next step is civil court and will be suing for court-costs with refunded services. This company is in the nameTRASH!

  Business Response

  Date: 07/22/2024

  This account is currently under review.  Someone should be reaching out to the customer shortly. 

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22016307
  
  I am rejecting this response because: I was called and asked to call back, I have called the manager back several tines and left messages but he hasn't called me back. This entire process with this company is an embarrassment. I want to know why I was paying for a service and did not receive it for 6+ weeks, after calling for the missed pickups. Please enlighten me why the job wasn't done. Since I paid separately to take the trash to the dump myself, I want confirmation that I am getting my full refund back, and I will gladly never return for their business.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/25/2024

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help. Thank you.

  Customer Answer

  Date: 07/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated missed trash pickups with promise to schedule new pickup or provide a credit for the days missed. Credit for missed days not received. Trash piling up. This has happened more than 4 times in the past 6 months.

  Business Response

  Date: 07/25/2024

  This account is currently being reviewed. Someone will be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help. Thank you.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We discontinued service on June 24, 2024 at the ****************** address above. Trash cans have still not been picked up. I have called many many times and have been told they were scheduled to be picked up that day only to find them still at the end of my driveway the next morning. I have been told different things about when to leave the cans out by 3 different people so there is no consistency in directions to customers. I am a 30 plus year customer. Neighbors are complaining about cans being left out indefinitely. Very frustrated. I need these cans picked up.

  Business Response

  Date: 07/22/2024

  This account is currently under review.  Someone should be reaching out to the customer shortly. 

• Initial Complaint

  Date:07/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GFL is not picking up my trash weekly on the same day. I have not had a pickup in 2 weeks. I understand there was a holiday, but if Im paying for weekly trash pickup, I expect it to be picked up weekly or a credit given.

  Business Response

  Date: 07/17/2024

  GFL is no longer servicing this area. Priority Waste is now the customers service provider. Payment for the month of July was forwarded to Priority Waste. They will need to contact Priority Waste for assistance with pickup.

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21999440
  
  I am rejecting this response because:

  We (including my neighbors) have not received any formal communication from GFL or Priority that a provider change has happened. Again, we have not had a trash pickup in over two weeks. The bill I paid says GFL on it so I expect this to be resolved by GFL. I would like GFL to tell me when my trash will be picked up, regardless of who is doing it.

  Sincerely,
  
  *********************

  Business Response

  Date: 07/19/2024

  The customer is going to have to reach out to Priority Waste.  It is the responsibility of Priority Waste to contact the customer regarding their ********************, as GFL no longer provides the service in this area. 

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21999440
  
  I am rejecting this response because:

  I have not heard from Priority Waste. GFL transferred my payment to them without my knowledge or consent. Now I can not get a response from Priority Waste and my trash has not been picked up. I would like a full refund from GFL - they can reach out to Priority Waste for a credit if needed.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After the City of ******* stopped being the intermediary between waste management and residents, my account for trash pickup was switched to Green for Life. I am billed directly for the company's services. I noticed I was being charged an additional $30 for recycling each month, and called to cancel this service on June 19, 2024. I was told by the customer service agent I spoke to to put my recycling receptacle at the curb and it would be picked up by a third party. I placed it at the curb immediately. When it was not removed after a full 7 days, I called again and spoke to another customer service rep who told me the third party would not pick the receptacle up until after June 30, so put it out after June 30, which I did. I called back after a week and spoke to a third customer service rep who told me the third party had up to two weeks to pick up the receptacle, and to place it anywhere it could be seen from the road, e.g., beside the garage. She said it did not have to be at the curb. So, I placed the receptacle at the only place available where it would fit and still be visible, which was in front of the house next to the garage. After two weeks, the receptacle is still here, so I called a fourth time and spoke to a very rude agent who said there is "no guarantee" about when the receptacle would be picked up. I asked for a time frame, and asked does that mean a year, or what? She rudely replied, "That was dramatic!" I called back and asked for a supervisor. None has called yet.

  Business Response

  Date: 07/16/2024

  This account is currently under review, and someone should be reaching out shortly with resolution. If you have further questions or concerns, we will be happy to help. Thank you.

  Customer Answer

  Date: 07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me BECAUSE they picked up the recycling bin today.
  
  Sincerely,
  
  ***************************