Complaints

This profile includes complaints for GFL Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GFL Environmental has 456 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GFL Environmental

  3301 Benson Dr Raleigh, NC 27609-7362

• 

  GFL Environmental

  415 Ryder Ln Morristown, TN 37816

• 

  GFL Environmental Inc

  7800 Farrow Rd Columbia, SC 29203-3219

• 

  GFL Environmental

  B - 125 Villarboit Cres Concord, ON L4K 4K2

• 

  GFL Environmental Inc.

  40- 18th Street NE Weyburn, SK S4H 2Z7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for trash and recycling service on my first home at the end of August/beginning of September. No documents were ever mailed or emailed about the start of my service after payment, but two bins were dropped off. I knew something may have been off because they both said Waste Management on them and when I called to see when a welcome package would be sent, the rep was surprised they had already come. Here is the issue: my regular trash has been picked up every week on Monday without issue; however, my recycling has not. It's supposed to be picked up every other Wednesday and of the 3 Wednesdays I have been in my house, it has never been picked up. I called a few times: Once to have on-demand service for the first week they missed. Second time was to follow-up about that service. The third time I called was to have my recycling service removed and refunded and for them to pick up the bin (which would require someone to come and empty it first). I was told that it would be picked up during the next scheduled pick-up and removal would take 7- 10 business days. The next scheduled pick-up came and went...called again and was basically told the same thing. This been has been on my curb as an eyesore going on a month and I keep getting the runaround. Lastly, my account only shows that there is recycling service, so this needs to be corrected to show what I actually have.

  Business Response

  Date: 10/14/2022

  ****** *******
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We're showing that recycling services were removed off the account. We will have the container removed early next week. Please make sure the container remains curbside for removal. Please let us know if you have any additional questions or concerns. Thank you. 

  Customer Answer

  Date: 10/14/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have been told this 3 different times and my bin has been on my curb for weeks now. I will close this once it’s removed. Also, if recycling has been removed, why is it showing on my end?
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 10/17/2022

  ****** *******
  
  Thank you for following up with us. Recycling is no longer on your account. Please allow us additional time to have the container removed. Please let us know if yo have any further questions or concerns. Thank you.

  Customer Answer

  Date: 10/18/2022

  
  
  Better Business Bureau:
  
  
  The recycling bin has been picked up.

  Though no explanation of why I never received this service or why my account says I have recycling service has been given, this dispute can be closed. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had service with GFL for recycling and trash service from February 2020 thru June 2021. We sold our home in June 2021, moved to ****************. We cancelled service for July 12, 2021, GFL picked up bins, and, closed our account. We were told we would receive a refund in the form of a physical check for the amount we had credited of *****. We never received it. I have called and attempted to find out what the problem is. The customer service is horrendous. I never get a straight answer, information I'm given is then deemed incorrect when I have to call back to inquire about delays. I have called many times and been told I will "receive my refund when I receive it." My most recent call as of the end of September 2022, I was told they were investigating why my refund was not issued, and, I would receive a follow up call. I have had no contact from GFL since. I call and am put on hold for 45 minutes to hours, waiting for someone to answer. I have sent inquiries through their help desk and heard nothing. I have attached account showing refund owed and account number.

  Business Response

  Date: 10/11/2022

  *************************, 
  
  Thank you for taking the time to notify us about your experience. We want you to know that your satisfaction is important to us. We would like to have the opportunity to review your account and address the matter. Please do not hesitate to reach out to us at ******************** with your name, address, and issue so we can assist you further. Please use the subject line: BBB Complaint. We appreciate your patience and understanding. 
  
  

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The week of 9/5/22 we received a letter from GFL informing us that our back door service was being terminated on 9/16/22. The letter stated that we would be receiving a refund prorated based on the dates of service that had been paid past 9/16/22. The letter did not indicate any action required by us to terminate service.
  On 9/21/22 I was charged an additional fee of over $200 for service 10/1-12/31/22 that they would not be providing. In previous attempts to resolve issues with this company, I have learned that they do not even look at requests submitted online. On 9/22 I attempted to call GFL, and after waiting on hold for over an hour, being hung up on once during that wait, I was told a refund for $236.15 was being issued. It is now 10/9/22 and I have not received any refund. I have attempted to call, but, again, suffering wait times of over an hour and being disconnected while waiting, I have yet to speak to anyone. This company is attempting to steal from me and make it impossible to resolve.

  Business Response

  Date: 10/10/2022

  ***** and **** *******
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will provide you with a refund. Please allow 6-8 weeks for the refund to be processed. Please let us know if you have any additional questions or concerns. Thank you. 

  Customer Answer

  Date: 10/10/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: when I previously spoke to a representative of GFL I was told it would take two weeks for my refund to be processed. Now I am being told 6-8 weeks to process my refund. There is no explanation for why it should take this long. I have no confidence they will do as they say. 
  
  
  
  Sincerely,
  
  
  
  ***** And **** ******

  Business Response

  Date: 10/13/2022

  ***** and **** ******,
  
  Thank you for following up with us. A refund will be provided. We apologize for the delay and any inconvenience we've caused.  Please let us know if you have any additional questions or concerns. Thank you. 

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint my family is making involves the weekly household trash collection. The business refuses to pick up the trash if the weather is too wet saying the truck may get stuck in the road. The truth is we go weeks without trash collection when the business could simply send a different truck less likely to get stuck. This day, August 18th, the road was a little wet but not too wet to prohibit their trash acquisition. They simply refuse because it is easier to let others suffer from weeks of refuse building up by their driveway. This is not the first offense and something needs to be done. I have tried my best to urge this business to come on dryer days, but they refuse to help. In addition to this, they refuse to refund or prorate my monthly payment. This is not a complicated matter to solve, but they simply refuse to help.

  Business Response

  Date: 10/10/2022

  *********************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any additional questions or concerns. Thank you. 

• Initial Complaint

  Date:10/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of July 2022, we discontinued business with the GFL Enviromental Trash Pickup Service. We have sent the company three (3) messages using their web site on August 11, 2022, we have sent multiple emails discontinuing the service, datated Aug 23, Sept 8 and Sept 19th. We have called the local and national telephone numbers: 855-364-7932 and 770-474-9273. We have called an Executive, **** ******* at ************ with no response from the company. The GFL Env company sent yet another bill dated October 3, 2022. We immediately called the 770-474-9273 telephone number and spoke to **** *****. In a few minutes, she called back at 5:07pm Oct 6th, and said she would need a copy of my new companies contract. I am not sure why she would need that, it is not GFL's business what my new provider is charging me. ***** ************************** And she also implied that we had not cancelled through ALL of our coorespondence, which is not the case. We have made it clear that we have cancelled and we have attempted many times for them to come get their trash receptacles, which they have not. ACCT: *********

  Business Response

  Date: 10/10/2022

  ******* *****
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. Your account balance will be updated to $0.00. We will have the containers removed as soon as we're able to do so. Please continue to leave them curbside. Please let us know if you have any additional questions or concerns. Thank you.

• Initial Complaint

  Date:10/07/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called GFL Environmental, my trash pickup service, on October 6 asking to cancel my service permanently due to poor service. I'd just been charged $234.57 for the period 10/1/22-12/31/22. I asked the representative for a refund of the unused portion of the charge. He said no, can't do that, because I cancelled within the quarterly service period. I think that's ridiculous and just outright theft on GFL's part. The office that services me is located in *********** TN. All I want is a pro-rated portion of my Q4 fee refunded. That seems entirely fair.

  Business Response

  Date: 10/10/2022

  ****** ******
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will provide a refund. Please allow 6-8 weeks for the refund to be processed. Please let us know if you have any additional questions or concerns. Thank you.

  Customer Answer

  Date: 10/10/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its been 3 weeks since GFL had collected my garbage. I called 5x about the issue. Nothing has been done, and when I ask to speak to supervisor I am told they are on the phone and would get back to me. I called Friday Sept 30. Was told it takes ***** hours to speak to supervisor. Called again Tuesday Oct 4,when I didnt hear anything. I was told I would receive a call Oct 5, still no call. Today Oct 6 is garbage ************** I was told the drivers stated multiple times the cans were too far from curb. But I was never informed Except once 3 weeks ago, and nobody has been back to collect my grange since then, And I keep getting the run around. I attached an image of my location of my cans currently today Thursday Oct 6. If they are missing weeks I want to be given their biggest cans they Offer without a charge, since I have bags out they told me to put out being torn open by animals.

  Business Response

  Date: 10/12/2022

  Hello. My name is ******* with GFL Environmental. We spoke won the phone today. I again want to apologize for the run around you received for services and for a supervisor. I am checking with the other supervisors here to find out why you were not called back the first time. I also, want to apologize for any service issues and sounded like lack of communication in regards to the bridge closing and carts not being placed closer to road. We are sorry to lose you as a customer and as I stated on the phone, if it doesn't work out with the new hauler we would be happy to sign you back up and give us another chance to resolve.

  Thank you and have a great day!

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GFL is a trash service, they discontinued emptying my dumpster the middle of August (2022), I repeatedly called them about no service, and nothing was done about it, this went on for about a month, then they told me that the driver was concerned that they were going to damage my driveway culvert, and that they would not pick up my trash until I signed a waiver for damage that might result if they crossed it to empty my dumpster; to which I answered that I would sign the waiver, when they gave me credit on my account for the month of service that I paid for and didnt receive. Every time I try to resolve this problem, I get transferred to an individual who is never in their office, I leave a voicemail for them to return my call, and its never returned. Meanwhile, my trash keeps building up, I have run out of room in my dumpster. I dont feel I should pay for any of the time my dumpster wasnt emptied. I am hoping you can help me to resolve this matter.

  Business Response

  Date: 11/04/2022

  There has been a credit issued on this account in the amount of Credit $118.19 on Inv #******

• Initial Complaint

  Date:10/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Want to report bad business practices of my father's trash collection company. I have been trying to close the account since July because the house was empty and vacant and listed for sale. I sent several emails requesting service to stop, to no avail. Made phone calls to the company and was told that service would be stopped, but then it never was and we were continually billed. Followed directions on back of bill which stated to send a letter via certified mail to stop service. That letter was signed for on August 22, 2022, yet service was not cancelled. Home was sold on 9/29/22, yet they are still billing for October when home is no longer owned by my ******* ******* phone call today and NOW they tell me its because they want a copy of my *** to cancel service, yet I was never told this before. I stated that I am wary of their email system since none of my emails were ever acknowledged. I asked to go in person with my copy of the *** and they stated that the local office would not help me. Finally spoke to a supervisor and got his personal work email to send *** . I am waiting to see if this works to cancel the service. Also they now state that they want the trash cans collected. I told them that someone should've told me that while we still owned the property as I no longer have access to the house. I have never encountered such a difficult company to contact and deal with. As of this moment, the account is STILL active and showing that my father **** for ****************

  Business Response

  Date: 10/21/2022

  Thank you for reaching out. The account was canceled in September and October invoice was prorated off the account leaving a $0 balance. There is no need for the trash recepticles to be returned as the new resident is using them for their own service. We apologize for any miscommunication there may have been leading you to believe the account was not canceled. 

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GFL continually skips our trash and/or recycling pickup. I never get any noticed that they are not going to picking up my trash and/or recycling, and when I try to call to tell them that they missed my pickup, I wait on hold for up to 45 minutes and no representative answers their phone. I file online requests for missed service but they do not respond. I do not know what I need to do to have my trash and recycling picked up as promised. I have one month of recycling sitting at my curb waiting on GFL! This is one of the most frustrating companies I have ever dealt with.

  Business Response

  Date: 10/05/2022

  *********************************,
  
  Thank you for taking the time to reach out to us. We're sorry to hear about your experience. We will review your account and address your concerns. Please let us know if you have any additional questions or concerns. Thank you.