Complaints

This profile includes complaints for Kidde Safety's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kidde Safety

  1016 Corporate Park Dr Mebane, NC 27302-8368

• 

  Kidde Safety

  1394 S. Third St. Mebane, NC 27302

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False alarms. Lack of response from manufacturer. Defective product.

  Business Response

  Date: 07/29/2024

  It is with great concern we received your Better Business Bureau complaint outlining the problem you had with our products.
  
  First and foremost, on behalf of Kidde, Inc., I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention.
  The fastestg way to resolve you concerns would be to contact the Kidde Product Support Center  (Mon-Fri 8:00am -9pm Eastern Time and Sat 9:00am-5:00pm Eastern Time) at **************,or visit the Kidde Support Website and select Send Us an Email. We will be happy to further assist you.
  
  
  
  Thank you for your invaluable support,

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several of the wifi connected smoke alarms from Kidde less than 1 year ago. These alarms have given us a false alarm 4 times. 3 times on the middle of the night (woke up the entire family and of course, we all were panicking). The most recent time it was just my daughter home, so she called me and I raced home to yet again, another false alarm. If you look at reviews for this product, this is not the first time this has happened. I called customer service and I was told to blow them out with air once they are a year old. I want to replace these with just plan smoke alarms and I am requesting a refund, and truly hope no one else purchases this terrible product. Its amazing a class action lawsuit has not happened yet.

  Business Response

  Date: 07/22/2024

  ******************
  
  It is with great concern that we received your email and subsequent Better Business Bureau complaint outlining the problem you had with our products/service. 
   
  First and foremost, on behalf of Kidde, Inc., I would like to personally apologize for your inconvenience. In response to your request for a refund in the amount of $389.85. Although the warranty of your units does not include a refund of the product as it only grants repair or replacement of affected units, I understand your situation and would like to offer a one-time alternative solution. This alternative solution requires the the following from you before we can proceed:
  
  1) You must send in the affected units to Kidde - ************************ Services - **********************************************************************; - (This will be at your expense and will not be refunded) 
  
  2) Send in a Copy of your proof of purchase (receipt) 
  
  Once received we will submit in your refund request. Typically once refund request are approved it usually ***********-8 weeks to process, provided all of the documentation is in order and/or correct. Then a manual check will be mailed to you at the address we have on file.
  
   
  We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal number listed below.  We look forward to continuing serving you as a valued customer.
   
  Thank you for your invaluable support,

• Initial Complaint

  Date:07/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've purchased 6 Smoke/CO2 wifi hardwire units and had them installed in May. By the end of June I pulled them out. I had over 20 false alarms. All my units were named for the room they were in. They kept going off stating "Fire Unknown Location" I had the first false alarm in the first week and though it was a fluke but had another later on that day. I tried to contact Kidde Via phone but was on hold over 25 minutes. I sent them an E-Mail and message through messenger and never got a reply. This happened for 6 more weeks with the alarms going off at all hours of the day and night (Best was at 3 and 4 am). My kids were traumatized and stopped responding to the alarms all together. 8 weeks after the first reported incident Kidde decided to contact me to "Make things right" The offered to give me 2 free fire extinguishers. They would not send me new alarms because I had thrown my old ones away and company policy is I needed to return the defective one. But every alarm reported on my app is "Unknow Location" so how am I to know what one is giving me the issues. Best part about this experience is my home was destroyed by Hurricane ***. We were living in our camper. We moved out the camper into the house when we got 1/2 the house livable again. Not long after my camper caught fire and was totaled. We got the Wifi Alarms so We can call the ********* and get them to our home faster and minimize our losses if something was to happen. We had so many false alarms while we were out I got Wifi cameras in my home to see if it was a real alarm or fake. All alarms it alerted us to were false.They owe me 6 Wifi Smoke/CO2 Alarms that work. I only thew the old ones away after several attempts of contacting them and never getting a response on phone, e-mail, and messenger. They were the model P4010ACSCO-WF. They can look at their app and see all the trouble they gave me. The uploaded pic is an example of the alerts I was getting. I have many more if need.

  Business Response

  Date: 07/10/2024

  Good Morning ******
  
  It was a pleasure speaking with you today although it was regarding an unfortunately experience you had with our products and service.  During our conversation we discussed the Warranty Claim Process for you Combination Some/CO alarms (P4010ACSCO-WF).Although the terms of your warranty (******************************************************************************************************)states that you would be required to send the affected units and the Proof of purchase to Kidde to Process your claim. I know via your Better Business Bureau complaint and ************ posting that you have already disposed of the affected alarms. We also discussed if you had the proof of purchase of the six affected units. Thank you for taking the time to search for that proof of purchase.
  
  You also shared with me that you have tried multiple times since May 2024 to speak to someone regarding this matter via email *************************************************** and *******************************)as well as calling our Toll-Free Product Support Number ***************). Since our conversation I have looked steadfastly for any emails that have been sent from ********************** I was able to locate one email from May 30, 2024. So, on behalf of Kidde, I would like to personally apologize for your inconvenience and delay in responding to your concern. Furthermore, I assure you we are taking the necessary steps to prevent something like this from happening in the future. Thank you for bringing this matter to our attention.
  
  With that being said because of the delay in our handling of your issue. I will be submitting an order for the 6 replacement units you requested. You should receive these units with 7-10 business days (approximately 2 weeks). We will be shipping the replacement alarms to the following address
  
  *******************************
  ******************************************************************************
  
  We value our customers and ask you to please feel free to continue to provide feedback about our products and services. If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal number listed below. We look forward to continuing serving you as a valued customer.
  
  Thank you for your invaluable support,
  
  ************************
  Product **************** Services Manager
  
  Kidde/******* Signaling (A Carrier Company)
  ************************************************************
  P: ************
  E: *********************************
  
  
  

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 12 P4010DCS-W smoke alarms and one P4010ASSCO-W smoke alarm in October 2022 and have struggled mightily with them ever since. The problem: False alarms. I have called your help line repeatedly and done everything I was told to do, including spraying compressed air into the units and various resets, etc. But in the end, the false alarms continue, and continue, and continue. This has become a true safety hazard, as we have become far too desensitized to the alarms, which is very dangerous (the "boy cried wolf" syndrome); we cannot trust the alarms to give us accurate information about the hazards they are supposed to detect and warn us of. In addition, the alarming has interrupted far too many nights of sleep and created needless anxiety and worry.

  Customer Answer

  Date: 03/25/2024

  Please see photo 

  Customer Answer

  Date: 04/06/2024

  I have not heard from the business in response to my complaint.

  
  

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Kidde Manufacturer sent 5 fire extinguishers to replace a defective fire extinguisher. Four of the five fire extinguishers were defective. ******* a manager promised to pick up the four defective fire extinguishers. After 60 hours of phone calls over many months, the company has yet to pick up the four defective fire extinguishers as promised. Attempts were made to recycle, landfill or drop all of the four defective fire extinguishes at a fire department, but none of those mentioned will take the fire extinguishers.

  Business Response

  Date: 03/22/2024

  Our records indicate that you were sent a return shipping label via email from *************************** on January 30, 2024 at approximately 9:00 AM which included a return shipping label for your use.. 

  The contents of that email are listed below.  Please check your spam/junk folders as some email providers have automatic filters that *** distribute emails accordingly. If you are not able to locate this email please reply and we will be more than happy to send another return shipping label

  --------Forwarded Message --------
  Subject: Kidde: *** 1Z2072170393967441
  Date: Tue, 30 Jan 2024 09:00:42 -0500
  From: ***************************** <********************>
  To: ******************
  
  Hello *******,
  The label is for the two Fire Extinguishers in question. 
  Enclosed please find your prepaid *** label needed to mail in your units. What you will need to do is attach the label to your package and drop it off to any *** drop box or store within the next 7 to 10 business days.
  
   If you have any questions or comments, please feel free to contact our *********************** at ************** between the hours of 8:00 am to 8:00 pm EST Monday through Friday. Thank you for purchasing Kidde Safety products and letting us protect your home
  --
  ~In Kind Regards~
  *******************************
  Supervisor
  Kidde Fire Safety a ******** of ****************************

  Customer Answer

  Date: 03/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  I was told that a label was being mailed.  No one ever mentioned an email.

  Customer Answer

  Date: 04/03/2024

   I am rejecting this response because:  

  Kidde provided a *** label to mail back the fire extinguishers. ******************* *** drop off in ******, ** refused the package claiming they are not permitted to accept hazardous waste. Upon calling *** and spending several hours on the phone. *** stated they do not accept fire extinguishers. Therefore, Kidde has not provided a solution to mailing me defective fire extinguishers which were clearing damaged when the company put them in the box and mailed them to me.

  
  

  Desired Resolution / Outcome

  Desired Resolution:	Other (requires explanation) select
  Desired Outcome:	Pick up the Damaged Defective Fire Extinguishers at my Home

  
  
  
  

  Business Response

  Date: 04/03/2024

  
  This is the first time that *** has not accepted a delivery for shipment to Kidde. Nonetheless we will schedule a pick up for you. *** Will be picking up from the address you provided us
  
  Please find attached your prepaid *** return shipping label needed to mail in your unit(s). What you will need to do is attach the label and the attached Fire Extinguisher Diamond to your package and place outside of your residence for pick up on Thursday April 4, 2024 between the hours of 12:00 PM -5:00 PM Eastern time.

  
  The tracking number for your package will be (1Z2072170394288647). The reference number for your scheduled Pick up will be (29Q37FJLQC8). If you have any questions or comments, please feel free to contact our *********************** at ************** between the hours of 8:00 am to 10:00 pm EST Monday through Friday and 9:00 am to 5:00 pm Saturday.
  
  Thank you for purchasing Kidde Safety products and letting us protect your home.
  
  
  ************************
  Product **************** Services Manager

  
  

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This in in regards to the Kidde's warranty for their Carbon Monoxide Detector, Propane, ********************************* Alarm.I've had many of these units over the years and have had mostly good experiences with them. I purchased a few new detectors 6 weeks ago and within a couple weeks started having issues with one of them going off with false positive readings. It would report 200+ readings while the same model sitting right next to it detected nothing. Resetting it worked a couple times however now it's giving a low battery alarm even though it's plugged in and I've tried multiple brand new Duracell batteries that I verified are pushing 9-volts and have an expiration date years in the future. I called their support line to get it replaced and they told me that it must be operated with a battery that has a 2028 expiration date or later. This makes no sense as I'm using the same batteries in the other units and have not had any issues. Additionally, batteries have a shelf life of 5 years. It's the start of 2024, so I need to find a battery that was manufactured in the last year for this thing to work? The unit itself was manufactured in September 2023 but requires batteries that expire in 2028? I don't buy it. They are giving people the run around to reduce their costs instead of replacing a $60 defective product that is intended to save lives.

  Customer Answer

  Date: 03/16/2024

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 03/25/2024

  Called the customer on 3/25/2024 at 9:07 AM n answer left a  message for a return call. Once customer calls back, I will discuss what options we have available for him  

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Kidde smoke alarm ModelP3010L 2021 with a date on the unit, "2020, May 11" In small print issue no. *******, **** went dead and no amount of trying could get it to alarm. For 2 weeks I have been trying to call ************** several times a day at different times. I would get the automated answer that said they would transfer me to an operator. I would wait 20 minutes each time and hang up exasperated. no way to e-mail them. I am a landlord do I stop buying Kidde products?

  Business Response

  Date: 02/12/2024

  **** and *********************
  
  It is with great concern we received your Better Business Bureau complaint outlining the problem you had with our products and service.
  
  First and foremost, on behalf of Kidde, I would like to personally apologize for your inconvenience. In regards to your concern about your Kidde P3010-L alarm not working.
  This model is equipped with a feature that automatically activates the alarm when the alarm is attached to the mounting plate for the first time. Once
  activated, the battery will supply power to the alarm for the life of the alarm (10 years) under normal conditions.Align the alarm with the mounting plate and rotate clockwise (right)
  approximately 45 until the unit stops and clicks into place. If unit needs to be re-aligned, rotate the alarm counter-clockwise, remove and rotate to desired alignment.
  
  NOTE: The alarm will mount to the plate in three (3) positions (every 120 degrees). You will know power has been supplied when alarm briefly chirps. Unit will remain on until unit is disabled by the user at alarms end of life.
  
  You can find detaiied instructions in the attached User Guide on Section 4 entitled -  Installation/Mounting Instructions sub sections Attaching and Activating The Alarm(Pages 8-9)
  
  Regarding the concerns you had about contacting Kidde. Outside of the Product Support telephone number you can reach Kidde the following ways
  
  Our by visiting  www.kidde.com and selecting Support and then Support Options there you can submit specific questions to us via email.
  Email Directly at **************************************************
  
  We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal number listed below. We look forward to continuing serving you as a valued customer.
  
  Thank you for your invaluable support,
  
  ************************
  Product **************** Services Manager
  
  Kidde/******* Signaling (A Carrier Company)
  ************************************************************************
  P: ************
  M: ************
  E: *********************************
  
  
  
  

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kidde has remotely disabled the two Kidde RemoteLync Monitor monitors which I purchased new on Oct 7, 2020 from ****** with their advertised 10 year warranty (still advertised on their ****** product page: *********************************************************************************************.I contacted Kidde support on 08/02/2023 to get warranty support for my products which no longer work and are covered under warranty and they never responded beyond a generic automated email saying "We will respond to your request as soon as possible."I contacted Kidde again 01/21/2024 and again have received no response after the automated email.Kidde has both scammed their customers by selling a product which was then remotely disabled (making it completely useless) and also refuses to honor their warranty or provide any kind of support at all.

  Business Response

  Date: 01/30/2024

  It is with great concern we received your Better Business
  Buereau Complaint outlining the problem you had with our Remote Lync Monitor
  service.
  
  First and foremost, on behalf of Kidde, I
  would like to personally apologize for your inconvenience. In regards to your
  Remote Lync Monitor there may be a misunderstanding with respect to the
  warranty of the product. The Remote Lync Monitor only has a one year warranty (Click
  here to see warranty)  Nonetheless, the decision to decision to
  discontinue this product has impacted the ease of mind this product provided you.
  Kidde did send out notification in August 2023 alerting our customers that this
  product would be discontinued effective October 1, 2023. We did offer our
  customers the opportunity to purchase one of our new smart home devices that would
  offer the functions of a smoke alarm and provide you with the same features of the Remote Lync monitor at a discount.
  
  I am not sure if  you did or did not receive that email notification
  nor do I know why you did not receive a reply from the emails you sent to
  Kidde. Due to this oversight I will be happy to send you a complimentary Smart
  Home Unit that as I explained will give you ALL of the feature and functionality
  you are used to having. 
  
  If you are willing to accept this complimentary
  smart home unit (Choose
  product by clicking here) and reply to me then I will have one sent to you.
  
  We value our customers and ask you to
  please feel free to continue to provide feedback about our services. If you
  have any further questions or would like to discuss this matter further, please
  feel free to contact me at my personal number listed below. We look forward to
  continuing serving you as a valued customer.
  
  Thank you for your invaluable support,
  
  Kevin ** *****
  Product Support-Warranty Services Manager
  
  Kidde/Edwards Signaling (A Carrier Company)
  1016 Corporate Park Drive | Mebane, NC 27302
  P: 984-983-0953
  M: ************
  E: ***********************
  
  

  Business Response

  Date: 01/30/2024

  My response to your
  concerns are listed below.

  
   I am rejecting this
  response because:
  The ****** product page for the Kidde RemoteLync Monitor still to this day advertises a 10 year warranty.  If this is not the case, then this is not a misunderstanding; it's false advertising.
  

  Response: I review the ****** link you provided and that link clearly
  states that the warranty for this product is only for 1 year This can be found
  in the Product Information section on the link that you provided. I have
  attached a screen shot of the warranty details
  

  I did receive the notice that you were discontinuing this product.  I reached out immediately after finding out that you made had this very concerning and unethical business decision, but never received a response.  This is the first response I have received from Kidde after many attempts.
  

  Response - I apologize that you did not receive a response However
  the decision to discontinue the service and product were due the product become
  obsolete and no longer being able to function with upgrades to our technology.
  There is a huge difference between discontinuing a product and discontinuing a service.  You have done the latter, but this is not a service that we are paying for monthly and was never presented as such.  It was presented as a one-time purchase for a product that could be expected to function until it breaks.  What you have done is remotely disable perfectly good hardware.
  

  Respone – Nowhere in the product
  description does it state that this product is expected to function until it
  breaks. – per the product description on the ink you provided  it states  the following
  Product Description
  RemoteLync notifies homeowners of a home
  emergency when they're away – offering peace of mind at a great value. Ideal
  for a primary residence, vacation home or rental property, the device plugs
  into a single outlet, listens for a smoke or carbon monoxide alarm, and uses
  the home's; WiFi to remotely alert the homeowner on iOS- and Android- compatible
  phones and tablets.*
  The RemoteLync monitoring solution works with
  a home's existing alarms and Wi-Fi and does not require additional products or
  monthly fees. It uses patented technology to distinguish smoke and carbon
  monoxide alarms from background noise to reduce the chance of a nuisance alarm.
  When an alarm triggers the device, RemoteLync communicates via a free app that
  can be customized to notify an entire network, including neighbors and family,
  or give you, or someone in your network, the option to dial 911.
  Remote Monitoring - Why it's needed:
  A home fire happens every 70 seconds in the
  U.S. With RemoteLync, homeowners can enjoy peace of mind knowing that their
  homes' smoke and carbon monoxide alarms are being monitored while they're away
  - 24 / hours day, 7 / days week.
  
  4.  Because of your
  company's unethical and exploitative business practices, I no longer trust
  Kidde and therefore a complimentary product is not a satisfactory solution to
  this problem.  I will accept one of three solutions: either you
  restore the functionality of the Kidde RemoteLync Monitor for everyone to its
  previous state; (Response -This is not possible as the technology used is no longer functional
  nor are we able to go back to obsolete programming.)  you give us drivers and instructions on how to
  integrate the hardware into our own home automation systems (e.g. Home
  Assistant) so that we can use them without your web services; (Response -This is not
  possible as this is proprietary company information.)  or you refund me in full for my purchases of
  the two monitors.  I have no reason to believe that you won't discontinue
  whatever complimentary product you are offering me in a couple of years. A
  refund is not available as you have exceeded the warranty period that is listed
  in the user guide  for the product. (Response A refund is not an option. The best
  we can offer you is the the complimentary alarm that provides the same features of the RemoteLync
  monitor. However, with you already stating that you do not want the complimentary
  alarm we will consider this matter closed- Thank you for you time and again I
  apologize for the inconvenience. If you happen to change you mind and would
  like the complimentary units please feel free to contact me via the contact details
  I provided earlier)

  
  

  Customer Answer

  Date: 01/30/2024

  The product is discontinued.  This is the ****** page where the 10 year warranty is advertised:  ********************************************************************************************

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased smoke alarms (co 2 and co -batteries) no good. Units are duds. No customer service.

  Business Response

  Date: 12/28/2023

  Our records indicate that you have not contacted Kidde directly regarding this matter.

  To
  best address your issue, please call Kidde Product Support at 1-800-880-6788.
  Their knowledgeable representatives are available during the following hours:
  
  -
  Monday to Friday: 8:00 AM - 10:00 PM Eastern Time
  -
  Saturday: 9:00 AM - 5:00 PM Eastern Time
  
  By
  reaching out to Kidde Product Support, you will receive expert advice and
  guidance specific to your situation. They possess the necessary expertise and
  experience to resolve any technical or product-related queries you may
  have. 
  
  We
  understand the importance of timely assistance and customer satisfaction, which
  is why we encourage you to contact Kidde Product Support at your earliest
  convenience. Rest assured, they will do their utmost to address your concerns
  promptly and efficiently.

  Customer Answer

  Date: 12/28/2023

   I am rejecting this response because:
  
  
  
  I have contacted kiddie three times via phone with no support or help. 

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Alarm broke and called for replacement only 4 yrs old I believe was told replacement was being shipped still nothing and you can't get a hold of anyone being passed around and lied to

  Business Response

  Date: 11/30/2023

  ***** ******

  It
  is with great concern we received your Better Business Bureau Complaint outlining
  the problem you had with our products/service.
  
  First
  and foremost, on behalf of Kidde, Inc,. I would like to personally apologize
  for your inconvenience. According to our records you contacted Kidde on
  November 20, 2023 reagrding your issue. The representative did submit your
  warranty replacement order also on November 20, 2023. Typically all warranty
  replacement orders are processed and shipped within 7-10 business days (not
  including weekends and holidays). Which is aproximately 14 calendar days. With
  recent Thanksgiving Holiday occurring during this timeframe your order was processed
  and shipped after the holiday period.
  
  Your
  replacement order has shipped from our distribution center on Monday November
  27, 2023 and is scheduled to arrive at your location today November 30, 2023 you
  can track you shipment via FedEx using tracking number ************

  
  If you have any further
  questions or concerns, please reply to this email or feel free to
  contact Kidde Product Support (Mon-Fri 8am - 10pm EST and Saturday
  9am-5pm EST) at 1-800-880-6788, or visit the Kidde Support Help Center .
  We will be happy to further assist you.
  

  Thank
  you for your invaluable support,
  
  Kevin W. B****
  Product Support-Warranty Services Manager

  Customer Answer

  Date: 11/30/2023

  Better Business thank you