Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received letter from Source Receivable Management dated 10-17-24 with ref Nbr ********. I informed them that I had never used any service from T-Mobile. I asked them for detail info and address of which was used, and they denied furnishing such. I was concerned that they had the last 4 digits of my SSN.I never agreed to such services. I requested that the company and Source Receivables Mgmnt cease harassment and they would not. I am highly rated on credit history and if this is not solved quickly I will see an attorney to get some monetary relieve from pain and embarrassment caused by T-Mobile and Source Receivable Management if this is not cleared. I am not ignorant, and I understand realistic credit issues and have the title of Certified Credit Executive.

  Business Response

  Date: 11/06/2024

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 10/15/2024 to collect on the past due balance of $3674.14.
  We mailed out notice of the debt on 10/17/2024. This account was opened on 10/15/2024 and cancelled on 2/24/2022.If the consumer believes that this account was opened fraudulently, a fraud form will need to be completed to allow T-Mobile to investigate the account.This can be found at ******************************************************. We have updated this account as disputed.
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late June or early July of 2024 I was in receipt of mail from Source Receivables in regards to an alleged debt owed in the amount of $531.00. At the time of this communication, this alleged debt had not been reported to any credit reporting agencies. I responded to this communication via certified mail requesting validation for this alleged debt on July 19 2024. This request for validation was mailed to and received at the address of headquarters and also the registered agent. After Source receivables was in receipt of my request for validation, I did not receive any further communication from this company regarding this matter. Upon reviewing my credit file with Transunion, Experian, and Equifax in October of 2024, Source Receivables has reported this account to all 3 agencies in violation of the Fair Debt Collection Practices Act (15 USC 1692g(b)). This account needs to be removed from any and ALL reporting agencies that it has been reported to immediately as it is a violation of my rights as a consumer and this company needs to remove this account and all of my personal identifiable information from its records.

  Customer Answer

  Date: 11/04/2024

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 11/06/2024

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 6/28/2024 to collect on the past due balance of $531.31.
  We mailed out notice of the debt on 7/2/2024. The consumer sent a written dispute and it was responded to on 7/31/2024. The response sent is attached: Wise_CorrespondenceSent_20240731.
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

• Initial Complaint

  Date:10/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice from Credit Karma that I have a new collections on my account. I never received any type of call, email, or letter stating that I had an outstanding bill. I tried reaching out source receivables management to discuss this matter. Phone number is not working, online portal: does not exist. I can not take this off my Credit and I have no way of contacting them. They want me to pay over $3,500 with no documentation on what this is or what it's for.

  Business Response

  Date: 11/13/2024

  Please see attached response. 

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  T-MOBILE DIDN'T CONTACT ME TO LET ME KNOW THERE WAS STILL A PAYMENT NEEDED. I WAS THE ACCOUNT OWNER, BUT I LEFT THE COMPANY AROUND JUNE 2023 AND STARTED MY ACCOUNT WITH ******* ON JUNE 21, 2023. I LEFT THE ACCOUNT TO MY MOTHER WHO WAS MAKING THE PAYMENTS FOR HERSELF, MY FATHER AND BROTHERS' LINE. I WAS TOLD BY MY MOTHER THAT THEY WERE DONE MAKING THEIR PAYMENTS FOR THE PHONES THEY GOT IN NOVEMBER 27, 2023. MY MOTHER DID TELL ME SHE WENT IN PERSON TO ASK IF THERE WERE ANYMORE FEES NEEDED TO BE PAID BEFORE CLOSING THE ACCOUNT AND THE STORE EMPLOYEE TOLD HER NO. SHE THEN STARTED HER ACCOUNT WITH METRO PCS AND THEY HAD THEIR LINES TRANSFERRED OVER. RECENTLY ON FRIDAY OCTOBER 11, ******************************************************************************* AND THAT WAS WHEN I WAS TOLD THAT THERE IS STILL A FEE THAT WASN'T PAID AND HAS GONE TO DEBT COLLECTORS. I WAS TOLD AN ADDRESS WHERE I RECENTLY LIVE AND THEY TOLD ME I OWE AN AMOUNT OF $334.32 AND ASKED HOW I'D LIKE TO PAY. I DID TELL THEM THAT I WAS NO LONGER WITH T-MOBILE WHEN THE LAST PAYMENT WAS DUE AND THEY NEVER TRIED REACHING OUT EITHER TO LET ME KNOW OF THE BALANCE STILL PENDING BEFORE GETTING SENT TO DEBT COLLECTORS. THE ONLY THING I WANT IS TO GET MY DEBT FORGIVEN FOR NOT BEING TOLD ON TIME AND COMMUNICATING MORE SOONER THAN LATER. I DO NOT WISH TO MAKE THE PAYMENT SINCE I HAVE MY EVIDENCE OF LEAVING THE COMPANY MONTHS PRIOR TO THIS UNPAID BALANCE. AS I'VE SAID THE ONLY THING I WOULD LIKE IS TO HAVE MY DEBT FORGIVEN FOR MISCOMMUNICATION AND NOT HAVE MY CREDIT SCORE AFFECTED FOR A BILL THAT WASN'T MEANT FOR ME.

  Customer Answer

  Date: 10/18/2024

  YES I HAVE AND BOTH T-MOBILE AND THE **** COLLECTORS SAID TO EITHER MAKE THE PAYMENT OR FILE A CLAIM. I CAN'T GO TO COURT BECAUSE I HAVE FINANCIAL ISSUES AND DON'T WANT TO PAY. SO I JUST WANT TO GET THIS FORGIVEN OR CLEARED SINCE I WAS NO LONGER PART OF THE LAST **** OWED AND I GAVE AUTHORIZATION TO MY MOTHER TO BE IN CHARGE OF THE ACCOUNT ONCE I LEFT. I CAN SEND MORE PICTURES IF NEEDED, BUT IF THERE'S A EMAIL I CAN SEND THEM ALL WITH PROOF. THIS WEBSITE ISN'T LETTING ME SUBMIT EVERYTHING I HAVE.

  Business Response

  Date: 11/06/2024

  Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 10/6/2024 to collect on the past due balance of $334.32.
  According to our records, the consumer has negotiated payment with our office. There is an agreement to settle the account for $217.31 on 11/8/2024. We thank the consumer for working with us to resolve this matter.
  
  Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

• Initial Complaint

  Date:09/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19, 2024, Source Receivable Mng received my dispute letter requesting validation of the following account number(s): **********. I asked them to verify a debt they claim I owe. Before seeing these accounts on my credit report, I was unaware of their existence. I have no recollection of any financial obligation to them and question their legal authority to collect from me.Under the Texas Finance Code, the debt collector must respond to my verification request within 30 days. However, there is no evidence that they have complied with this requirement. Therefore, I respectfully request the removal of this disputed and unverified account from my credit report. Thank you for your cooperation in this matter.

  Customer Answer

  Date: 10/11/2024

  See attached document.

  Business Response

  Date: 10/21/2024

  Please see attached PDF documents. 

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out Source Receivables Management to let them know I am not liable for the debt with **************** and that I have no contract with Source Receivables Management. I first called ************** in March and they kept asking me for my social security number over the phone. I refused to give it to her and asked if they could verify my identity by other means. She rudely said no and that I just need to go online and set up a payment plan, I told her no and that I was just calling for more information because this is under my name and seems fraudulent. I called back again April and asked the *** if I could give my DOB and maybe the last 4 digits in order to verify my identity and that I was specifically calling to request a debt verification letter and the original contract that they are claiming I owe on. The ***resentative refused to cooperate so I simply asked them to send the contract and letter to the address on file. That way - I will receive it and that will give me more information to verify not only them but also give me the details of the debt. I still did not receive a letter after waiting one month. I then emailed them requesting the same thing. After the second email in May I got a bounce back email saying my email address has been blocked and I assumed it was because I mentioned the varying business names they might be going under and that it seems fraudulent. I don't know what else to do but seek help resolving this through BBB.

  Business Response

  Date: 10/09/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collection agency that was hired by T-Mobile to collect ont he past due balance of $735.86 for the account ending in 8114. This account was placed in our office on 2/28/2024. We have not made any contact with the consumer. According to our records, this account with T-Mobile was open on 9/23/2020 and closed on 1/8/2022 due to non-payment. The last payment made was on 11/18/2021 for $80.00. The email where invoices were being sent is the same as the email on the complaint, [email protected]. We mailed out a notice on 2/29/2024 and verification of the debt on 9/20/2024. This account does not appear to be fraudulent. If the consumer believes that this account was opened fraudulently, a fraud form will have to be completed. This can be found at https://customerhelp.t-mobile.com/Fraud/Fraud_Dispute/. Once completed, T-Mobile will investigate the account and notify the consumer of their findings. 

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account is a result of identity theft I have filed police report and ftc report when I noticed.This account is showing as a charged off closed account and its affecting my credit. I never lived at the address that they provided me for this debt. Also this was removed from my credit once T-Mobile sold the colllection to a company called amsher and I showed all documents they removed now months later this company come and had the same account and placed on my credit again just y collector.

  Business Response

  Date: 09/05/2024

  Source Receivables Management has reviewed the consumer complaint. Please be advised that our office is no longer servicing this account. The account has been recalled and returned to the current creditor,T-MOBILE ********
  
  Please be advised that if we have previously reported information to any consumer reporting agencies, we have requested the information be deleted. Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control.
  
  Should you have any further questions regarding this account, please contact the current creditor as the account is no longer placed with our office.

• Initial Complaint

  Date:08/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately I kindly tried to dispute this collections account of my credit report due to The fact that Im paying the balance of ***** currently to the Original creditorI literally called several times trying to get some resolution and I spoke with a ******************* who stated he was a operations manager but he couldnt do anything about it no matter if I presented my current August ******* bill with the original creditor Name On the bill with the same balance thats source receivables also have me in collections for I thank him for trying to help but I need more assistanceSource receivables have my collections account for ***** the very same amount I have on my current August utility bill that I still have current service with so I obviously cant pay two different business the same billPlease help!!! I presented the bill several times and calledAnd as of today still is paying the original creditor for the balance and they apologized for transferring my account to ****************** due to a lack of offered account repayment options Thank you

  Business Response

  Date: 09/05/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by *************** Light & ************ to collect on the past due balance of $1182.36. This account was placed in our office on 2/14/2024 and no payments have been made or transferred to us from *************** Light & ************. If the consumer was paying the creditor, the creditor would notify us, and we would apply the payment to the account. Because the account has not been paid, it is current in collections. 

  Customer Answer

  Date: 09/05/2024

   I am rejecting this response because: this company is unprofesssional on all levels of businessIf I submitted a current bill that I paying right now for existing service source receivables have no right to hold any collections account on my nameYes they transferred the account back in February but I called them and now I have  to pay them as they are the original creditorsource receivables dont have to wait on peoples gas to tell them I paid my accountthat account is out they hands nowI showed my bill that Im paying on now to my utility company..I showed sufficient up to date evidence that Im paying the original balanceWith the original creditor that should be the end of this harrassment.

  
  

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A tmobile account was opened fraudulently. I filed a police report and ftc report and had it removed. Then it was sold to southwest and I had to do the same to remove it. now source receivables has reinserted it by a new account number of ********* and the same $337 balance as proof its the original fraudulent T-Mobile This is illegal practice. Theyve simple changed the account number Since we know this is not mine they cant process any documents showing me tied to this account by the made up account number and this is willful non compliance. I do not owe this debt that resulted in identity theft and All collection and reporting to the bureaus need to cease in accordance to the law.I have attached all the proof . The next step is arbitration or litigation if they do not remove this from my Credit file

  Business Response

  Date: 09/05/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by T-Mobile to collect on the past due balance of $337.38 for the account ending in 9805.This account was opened on 1/8/2020 and closed on 7/21/2022 due to non-payment.The last payment made was on 3/17/2022 for $325.48. If the consumer believes that this account was opened fraudulently, a fraud form will need to be completed. This can be found at *********************************************************** completed, T-Mobile will investigate the account and notify the consumer of the findings. Please be advised that this account has been updated as disputed. 

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter about a T-Mobile bill for $2362.77 that I know nothing about from Source Receivables Management. Tried to get information from ******** but all they could tell me is that the account listed was closed. Couldn't even tell me if it was in my name. Source Receivables gave no details about what the alleged bill was for - just a dollar amount and claim that it was from T-Mobile. I have never received any bill from T-Mobile in the past. Replied to Source Receivables asking for details on the bill (what it was for, etc.) but haven't heard back, and probably won't hear back.

  Business Response

  Date: 09/05/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by T-Mobile to collect on the past due balance of $2362.77 for the account ending in 4282.This account was opened on 4/19/2022 and closed on 6/8/2022. If the consumer believes that this account was opened fraudulently, a fraud form will need to be completed. This can be found at *********************************************************** completed, T-Mobile will investigate the account and notify the consumer of the findings. Please be advised that this account has been updated as disputed.