Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ******** to SOURCE RECEIVABLES MNGMN to remove collection account from credit report

  Business Response

  Date: 07/30/2024

  We have reviewed the consumer complaint. Please be advised that our office is no longer servicing this account. The account has been recalled and returned to the current creditor, T-Mobile USA INC.  Please be advised that if we have previously reported information to any consumer reporting agencies, we have requested the information be deleted. Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control. Should you have any further questions regarding this account, please contact the current creditor as the account is no longer placed with our office. 
  
  

  Customer Answer

  Date: 07/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:06/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/14/2024. This company claims I owe them ***** for a ******** business account for a business I never owned. *** tried to contact them with no response they dont even have a phone number on their website I had to ****** search and they dont answer. Ive disputed with credit agencies, Ive called ********. I am not responsible for this debt. It its hurting my credit and theres nothing I can do about it. Please do something to help me get this off of my credit report. I should not have to pay a debt that is not mine.

  Business Response

  Date: 07/09/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $2078.91 for the account ending in 5748.We received this account on 2/14/2024. This account was opened on 8/13/2018 and closed on 1/19/2021. The last payment made was on 1/6/2021 for $294.75. If the consumer believes that he does not owe this account was opened fraudulently, a fraud form will need to be filled out. This can be found at **************************************************************, please be advised that this account does NOT appear to be fraudulent,and the investigation will likely result in non-fraud. Please be advised that this account has been updated as disputed. 

• Initial Complaint

  Date:06/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a letter from Source Receivables Management stating that they were attempting to collect money that ******** hired them to collect. They are trying to collect money I do not owe. I had a pre paid account with TMobile and due to faulty service cancelled my account 2 weeks prior to the next payment due for PRE PAID service. The tech I spoke with at Source Receivables Management would not listen when I tried to tell him that the account I had was pre paid. Instead he yelled at me at least 10 times that ******** does not offer any such thing as Prepaid accounts. When I tried to tell him that he was incorrect he hung up on me terminating the conversation. I went online and took a screenshot of ********s offering of many Prepaid plans and sent to the number I had called for them. In short, he tried to intimidate and bully me into paying money I do not owe and I will not be bullied or intimidated and will not pay money I do not owe. The tech was extremely rude and unwilling to listen to anything I had to say in the matter when I suggested that he contact ******** to get to the facts and I assumed that is how they intimidate many people into paying them money owed or not owed. ***********************

  Business Response

  Date: 07/05/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $273.44 for the account ending in 6714.We received this account on 5/30/2024. This account was opened on 2/28/19 and closed on 4/7/2022 due to non-payment. This account was activated as a postpaid account. There was usage on the account until 1/15/2022 and was ported out,another number was ported out on 4/7/2022. The charges come from service fees of $194.01, a late fee of $24.74 and a collection fee of $54.69. Please be advised that we have updated this account as disputed, but the balance is due and owed.Please visit paysourcerm.com to make payments (SRM Account #***************** or call us at **************. 

  Customer Answer

  Date: 07/05/2024

   I am rejecting this response because:
  
  I am rejecting this because we absolutely do not owe ******** any money. It was a prepaid account and we cancelled the account two weeks  prior to payment being due for prepaid usage. We cancelled because we spent over a week waiting for service to be restored in the area where we were and getting no response from a ********* representative. 

  We had two cell phones on the account and both were cancelled at the same time. Not one 3 or 4 months after the other as the collection agency has written. 

  I will repeat. This was a prepaid account and we cancelled two weeks before the next payment was due. I am sure that ********* may have this in their records. We do not have any paper records or any other records as we do not keep old phone bills laying around for over two years.

  I will not pay money that I do not owe.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me at least once a day using a new number every single time with my old area code to pretend like they are someone from my old area to get me to pick up. I do not owe any debts and I have no clue who this company is. It sounds like a scam.

  Customer Answer

  Date: 06/26/2024

  I have more call records! This is only through April!

  Business Response

  Date: 07/05/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $117.99 for the account ending in 7980.We received this account on 6/11/2024, therefore, we have not called the consumer prior to June. This account was opened on 9/3/2023 and closed on 10/21/2024. If the consumer believes that he does not owe this account was opened fraudulently,a fraud form will need to be filled out. This can be found at ************************************************************* be advised that this account has been updated as disputed. Per the consumers request, we will cease communication.

  Customer Answer

  Date: 07/05/2024

   I am rejecting this response because:
  
  How could my ******** account be closed on October 2024 when October hasnt happened yet?! This company clearly doesnt even have their own paperwork in line and they are calling MULTIPLE TIMES PER DAY! This is harassment! If they continue to call I will report it to my local authorities.

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 24;2024 I contacted srm after receiving a letter telling me I owed money to ADT. I ended up speaking to 3 different men who were not accepting of my financial situation at all. I tried explaining my problem but they ended up telling me my plan was unacceptable. They were rude, on the verge of telling me that they just couldn't take my payment because it is too small. They were intimidating and not business-like at all. I ended up hanging up with no resolve. They were so unprofessional I wonder if they are even a legitimate business or scam artists trying to just get money out of us. We are senior citizens, 74 and 77. On a very low fixed income. They also accused me of "putting a story on them"!

  Business Response

  Date: 07/03/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collection agency that was hired by ADT ******** Services to collect on the past due balance of $1361.00. We will review the calls. Unfortunately, we are unable to set up payments for $25 monthly within our system. If the consumer desires, payments can be made at paysourcerm.com.The account number needed is ********. 

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/9/2024 , I received a mail from the Source Receivable Management and called their office and spoke to ******. He asked me that I owe T ********* the amount of $2,315.04 and asked me if I lived at ***** ********, ******** and my name is *******************************. I told him that my name is ********************************** , has been living in ********** since 1983 and has been with ******* for decades . He told me that I will receive Fraudulent package and return to them but nothing was received. On 5/24/24, I received another statement and when I called their office , a lady answered and when I asked her if she can tell me whom I am talking with, she declined and told me that I will be receiving a fraudulent package and until to this date, 6/10/24, nothing was received. This is an incorrect person they are dealing with and I don't want my credit to be ruined. Thank you for looking into this matter.Sincerely, **********************************

  Business Response

  Date: 06/11/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $2315.04 for the account ending in 1774.This account was placed in our office on 2/1/2024. This account was opened on 10/23/2021 and cancelled on 12/13/2021. If the consumer believes that the account was opened fraudulently, a fraud form will have to be filled out with ********.This can be found at *********************************************************** account has been updated as disputed. 

  Customer Answer

  Date: 06/12/2024

   I am rejecting this response because: I am not the person who owes T ****** We may have the same name but I have middle initial of H and besides I never lived in ******** , ********. I have been in LA since 1983. Thank you for looking into this matter.
  
  
  

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in response to this agency filing a collections account on my credit reports. It references Account: ******** for the amount of $355.First, the collection agency never tried to contact me.Second, the original debtor for this claimed collection is ********* I never had a direct account with ********* The *** that I worked for had a BUSINESS account with ******** which I managed. When the *** closed the service with ******** was closed and the numbers were transferred elsewhere. Again, the *** had the account, I never had a personal account with *********Lastly, since I did not have a PERSONAL account with ********, I NEVER provided my SSN. I'm not sure how ******** or this collection agency illegally obtained my SSN.This is the second false claim that was submitted by a collections agency on behalf of ********* I filed a complaint with all three bureaus the BBB and ************************************* The other collection agency recognized their illegal activity and corrected all my credit reports. I will DO THE SAME for this agency and any other that want to support this illegal activity.Before I do all that, and potentially report this identity theft to the authorities, I kindly ask that you reverse all my credit reports and let ******** know that this is illegal.I attached the service agreement that clearly states the *** as the customer.

  Customer Answer

  Date: 05/26/2024

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 06/03/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $355.09. Please be advised that our office is no longer servicing this account. The account has been recalled and returned to the current creditor, ********.
  
  Please be advised that if we have previously reported information to any consumer reporting agencies, we have requested the information be deleted. Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control.
  
  Should you have any further questions regarding this account, please contact the current creditor as the account is no longer placed with our office. 

  Customer Answer

  Date: 06/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Source receivable management calls me everyday, when I answer they do not say anything and hang up. I have asked them to stop calling my phone, I told them, I am not the person they are looking for, yet they still continue to call. I asked for the company address and they said i can ****** it.

  Business Response

  Date: 06/03/2024

  This number has been removed from our calling list. 

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An incorrect collection has been reported to my account. I called on May 1, 2024 to find out how I should send over proof of 0 balance on the account. The representative was extremely rude and told me if there was a zero balance then I would have never called. I told her the account has been paid, but before I could proceed to tell her I had a receipt and a letter from the company stating my account was in good standing, she cut me off and said, You didnt pay it. I told her I did to which she cut me off again to say I didnt. I said, **** Im, and she cut me off saying, Im not about to go back and forth with you just b/c you dont like the answer Im giving you. You didnt make a payment. It is what it is or else you wouldnt have a balance but you have one b/c you didnt pay. Im not about to argue with you. I told her I have a receipt and before I could ask how to submit it she cut me off and said, You dont have a receipt. I asked her to please lose the attitude and she cut me off saying Im the one who has a problem. I repeated myself and asked her not to have an attitude with me because I was calling for help, not because I owe anything but she proceeded to speak over me and Im sure did not hear what I said. Not being able to clear this from my credit report is preventing me from providing housing for my three small children. I am a single mother. We have been denied from several apartments because of this on my report and this agency and their rude workers are preventing me from resolving this issue.

  Business Response

  Date: 05/13/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $668.54 for the account ending in 3937. We would like to apologize for the conversation the consumer had with our agent.This is not how our agents are trained and we will review the call with the agent. We received the proof from the consumer via email and have responded notifying the consumer of such. Therefore, this balance is due and owed. Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************.

  Customer Answer

  Date: 05/13/2024

   I am rejecting this response because:
  The balance is identical to the one owed to the previous debt collector. The previous account was paid in full by me. I did not reopen a ******** account for this bill to apply to any additional dates and or accounts. 
  

• Initial Complaint

  Date:04/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I had closed a ******** account in August of 2021 after their data breach had my social security number sold on the dark web. I fully closed my account at a T-******************** store and paid my final bill. After some investigation, I found that they had been charging me for internet service that I never signed up for (already had ****** Ive called both ******** customer service and they admitted that I was not responsible for the charges and it was an error. Over the last 2 years, theyve sent this bill to three separate collection agencies and Ive disputed each one and had it removed. SOURCE RECEIVABLES MANAGEMENT Is the 4th debt collector theyve had harass me for a bill Im not responsible for. My good credit score l that *** worked hard to maintain has been ruined several times from this one bill.

  Customer Answer

  Date: 04/28/2024

  Hello,

   

      Thank you for replying. 
  

      I spoke to Source Receivables Management on 3/8/204. I explained that this account had already been closed by ******** and that according to their customer service department, I was not responsible for these charges.
  

   

  Thank you,

  *********

  Customer Answer

  Date: 05/08/2024

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 05/13/2024

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ******** to collect on the past due balance of $273.48 for the account ending in 0640.This account was opened on 9/18/2009 and closed on 12/4/2021. The last payment made was for $113.77 on 8/19/2021, but usage was found until 8/27/2021. The balance comes from service charges of $240.00 and a late fee of $33.48. Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************.

  Customer Answer

  Date: 05/13/2024

   I am rejecting this response because:
  
  I activated new cell service with this same phone number with ******* Wireless on 9/27/2021. ******** continued to bill me for services well after this date.