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Business Profile

Collections Agencies

Source Receivables Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 272 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Debt collection agency is repeatedly calling about a debt that is fraudulently inaccurate. They are unwilling to state who they represent when calling, nor listen to any details about the fact that this original debt was already paid in full. I had to research who they collect for to find out why they keep calling. They also refused to take me off their calling list even after repeat requests. On top of that, they were disgustingly, rude, insultingly condescending, and beyond unprofessional. I would label it as harassment at this point because they will not stop calling and cannot seem to behave like respectful/professional Individuals when conducting themselves. Their ****** reviews are also very atrocious. Seems like they have a standard of berating disrespect as their normal code of conduct.

    Business Response

    Date: 03/24/2025

    Source Receivables Management has reviewed the consumer complaint. We are a third-party collection agency working on behalf of the current creditor of this account, **************** to collect on the past due balance of $681.21 for the account ending in 6509.
    Upon reviewing the call recordings, we found that during each interaction, the individual on the line declined to verify or identify herself. As a result, we were unable to discuss any details regarding the account due to federal privacy regulations. Without proper verification, our agents are limited in the information they can provide or receive.
    We apologize for any frustration this may have caused. Per the consumers request during the calls, the phone numbers associated with this account were placed on hold to prevent further contact.
    According to our records, this account was opened on 7/9/2019 and cancelled on 2/26/2024 when the consumer ported out the number.The last payment on the account was $175.38. According to T-Mobile, there is a remaining balance remaining on the account for $681.21. If you believe this account has been paid in full, we encourage the consumer to provide the appropriate documentation so we can further investigate and take any necessary corrective action.

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from Source Receivables Managment dated 1/7/25 stating that they were attempting to collect a debt from T-Mobile. I canceled my account and switched to another cell phone service provider in September of 2024. I made a final payment to T-Mobile on 9/13/24. I called T-Mobile immediately on 1/9/25 to inquire about this letter and for the details of what they are stating that I owe since canceling my account. I spoke with an agent named ** who told me he could not provide me with a copy of the bill and could not tell me if the account was in fact in collections. I informed him that I was disputing this bill and asked for him to have this account reviewed. He told me I would hear back in ************************************************* Source Receivables Management. Fast forward to 3/3/25 and I receive a letter of denial of credit from a bank stating that I have a collections account on my credit. I immediately dispute the account with *******. I then contact *** and speak with a rep, *****. I explain to her what I stated above that T-Mobile could not provide me with proof of what they were stating I owed and I canceled the account months prior. She informs me that she, too, cannot tell me what the debt is for except that the account says it is for an Apple Watch. I explain to her that I never purchased an Apple Watch from T=Mobile so this debt is an error and I want the account removed from my credit report. She tells me she spoke with her supervisor and he just told her to tell me to "pay the balance" and there is nothing else that she can do for me, after admitting she cannot verify the debt which is required by law. I then inform her that I will be filing a complaint with the BBB and ************************************. From the rating on this site and the other complaints I am able to read, I can see that this is common practice for this agency and they should be shut down.

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/26/2025 a payment was made and I asked for confirmation in writing and they kept putting me on hold and hanging up. The First **** *** that I spoke with would not assist me, put me on hold then hung up, then another lady *******, then another lady ***** I am so sick of it.

    Business Response

    Date: 02/26/2025

    Source Receivables Management has reviewed the consumer complaint. We are a third-party collection agency that was hired by ******** to collect on this account. Please be advised that our office is no longer servicing this account. 
    The account has been recalled and returned to the current creditor, ***************** Please be advised that if we have previously reported information to any consumer reporting agencies, we have requested the information be deleted. Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control. Should you have any further questions regarding this account, please contact the current creditor as the account is no longer placed with our office. We apologize for any inconvenience. Occasionally, during a transfer process, a call will drop. This was not intentional. 

  • Initial Complaint

    Date:02/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father whom is 82 received a bill from them stating a ****** credit amount he owed, he has dementia and is not aware of this so I cant not confirm or deny, however I am willing to pay this for him if they will accept $50 monthly payments this is all I can afford at the moment. Thank you. I just need them to respond, I have emailed and sent a letter and tried to kae an online payment, nothing works.

    Business Response

    Date: 02/23/2025

    Please see attached response. 

  • Initial Complaint

    Date:01/31/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Source Receivables Management (SRM) for reporting an unverified debt to the credit bureaus in violation of the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA). This debt, allegedly owed to ******************, has been disputed multiple times, yet *** has failed to provide a signed contract or proper validation as required under 15 U.S.C. 1692g. Despite their failure to validate, they continue to report this account, causing harm to my credit and financial opportunities.*** has never communicated with me in any way, shape, or form regarding this alleged debt. They did not notify me before reporting it and have failed to provide any validation, yet they immediately placed it on my credit report. This is a clear violation of my rights under federal law.I am requesting that *** either validate this debt with proper documentation or remove it from my credit report immediately. If this matter is not resolved, I will escalate the complaint to the ************************************ (****) and ***************************************** for further action.

    Customer Answer

    Date: 01/31/2025

    Thank you for your response. I am providing the requested documentation to support my complaint against Source Receivables Management:

    1. Certified Mail Proof: I sent a formal dispute letter on January 11, 2025, which was received by Source Receivables on January 21, 2025 (see attached **** proof of delivery).

    2. Dispute Letter: Attached is a copy of my dispute letter, in which I formally requested debt validation in accordance with 15 U.S.C. 1692g of the Fair Debt Collection Practices Act (FDCPA) and 15 U.S.C. 1681s-2 of the Fair Credit Reporting Act (FCRA).

    3. Credit Report Showing Improper Verification: The credit bureaus marked the disputed debt as Verified and Updated on January 20 and January 23, 2025, despite Source Receivables not receiving my dispute until January 21, 2025. This suggests that no reasonable investigation was conducted before verification, which may constitute a violation of the Fair Credit Reporting Act (FCRA).

    Despite failing to provide the legally required documentation to validate this debt, Source Receivables continues to report it, negatively impacting my credit profile. As such, I am formally requesting that Source Receivables either provide proper validation of this debt or remove the account from my credit report immediately.

    I appreciate the BBBs assistance in addressing this matter and look forward to your response. Please let me know if any additional information is required.

    Best regards,
    Obediyah Israel

    Customer Answer

    Date: 02/10/2025

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 02/17/2025

    Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 11/23/2024 collect on the past due balance of $314.15 This account has been recalled from our office and we are no longer servicing this account. Please be advised that if we have previously reported information to any consumer reporting agencies, we have requested the information be deleted.Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control.
    Should you have any further questions regarding this account, please contact the current creditor as the account is no longer placed with our office.

    Customer Answer

    Date: 02/17/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  • Initial Complaint

    Date:12/31/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called with multiple different numbers that were local, when you are not local in my area. The number listed in the BBB was not the number that called me. Also called my mother who is not on the account whatsoever and gave all of my debt information, including how much I owe, who the debt was to, and why they were calling. This was a direct violation of the Fair Debt Collection Practices Act, as well as since I am in ****** you also violated the Kansas Consumer Protection Act by calling me multiple times a day from a number that was not listed as your own companies. If this matter is not resolved, I will be contacting an attorney as once the collection appeared on my credit report you guys stopped contacting me. This is gross negligence from your LLC, and you guys need to revise ways of collecting debt to prevent further issues.

    Customer Answer

    Date: 01/15/2025

    I have received notice now that they sent proof of my debt to my parents address last week. It was only addressed to ***** ********* not my full name ***** ******************** so my mother mistakenly opened it for mail to my dad. This is again a breach of privacy as it had all the information and was sent to the wrong address as that address isnt even on file where the debt originated. I demand this debt to be forgiven as this is now twice you broke privacy. I expect a response and if none is received I will contact an attorney 

     

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been calling me for the last weeks trying to collect a "debt" from me, they has been calling me every morning and they are not friendly. I need the debt validation and they are not providing one. I want them to quit calling me and provide debt validation. Thanks

    Customer Answer

    Date: 12/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They started calling me about a tmobile bill, I'm assuming because I filed a complain with all credit reporting companies because they are the 3rd company to buy debt from them and it was removed from my credit, so I told the lady I need proof of debt and she lied and said they sent it but they did not. When someone says they want proof of the debt you are obligated to provide that and not lie about it and end the contact until you provide that. They are breaking the law by not providing me proof and still contacting me. They can't get proof of debt cause they are the 3rd company to buy this debt. I demand a cease and desist until they can prove the debt, which they can't.

    Business Response

    Date: 11/13/2024

    Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by **************** to collect on the past due balance of $809.07 for the T-Mobile account ending in 3523.
    To clarify, our company does not purchase debt, we are working on behalf of ******** to collect this past due account. Please keep in mind that we are the fourth collection agency attempting to collect this debt. This explains why the account appears on the credit and is removed. Once the account is recalled from the agency, the agency is required to remove it. The next agency it is placed with then has the right to re-report the account. We emailed notice of the debt to the email on file.
    According to our records, this account was opened on 7/4/2021 and closed on 9/11/2022 due to non-payment. The last payment made was on 5/23/2022 for $178.13. We have attached invoices for September, October, and November of 2022.
    Please be advised that it is our intention to resolve all matters in compliance with federal and state regulations. Please call ************** with any further questions. 

  • Initial Complaint

    Date:10/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company keeps calling me and harrasing me about a debt that I do not owe. I did not order that phone. I told them that is my son account and they haraasing me over and over and over and they got the debt on my credit report. They are hurting me financially and I didnt do anything wrong. If I do not get my mortgaga e because of this I will be filing suit

    Business Response

    Date: 11/06/2024

    Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 8/26/2024 to collect on the past due balance of $668.18.
    Please be advised that our office is no longer servicing this account. The account has been recalled and returned to the current creditor, T-Mobile. 
    If we have previously reported information toany consumer reporting agencies,we have requested the information be deleted. Consumer reporting agencies may take up to 30 days orlonger to update consumer reports and this is beyond our control.

    It is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account,please contact the current creditor. 

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a letter in the mail stating that I owe T-mobile $316.38 and have to pay it to Source Receivables Management. The company told me they did not buy the debt but that it was a bill for T-mobile for an account I supposedly never closed. I called T-mobile to verify being I paid all my dues to T-mobile before closing my account back in 2022. T-mobile said on their end I do NOT owe anything! I tried to explain that to Source Receivables and offered to call T-Mobile so that they can verify themselves and got hung up on. I want this company to leave me alone and stop lying saying I owe when I dont. They refuse to send me a itemized bill for the supposed collection either

    Business Response

    Date: 11/06/2024

    Source Receivables Management has reviewed the consumer inquiry. We are a third-party collections agency working on behalf of the current creditor of this account, ****************. This account was placed in our office on 10/17/2024 to collect on the past due balance of $316.38.
    We mailed out notice of the debt on 10/18/2024. This account was opened on 3/19/19 and cancelled on 4/19/22.The last payment made was on 1/27/2022 for $104.58. We are the fourth collection agency to have this account placed with us. If the consumer wants an itemized bill, a request can be sent in writing to ********************************.

    As a collection agency, we have a right to report to a consumers credit. Please see CFPB_CreditReporting. Per the consumers request, we will cease communication.

    Please be advised that it is our sincere intention to resolve this matter amicably and in compliance with all relevant laws and regulations. Should you have any further questions regarding this account, please contact us at **************. 

    Customer Answer

    Date: 11/06/2024

     I am rejecting this response because:
    I spoke to T-mobile and they are saying I dont owe them anything and they have no information on collection payment due  If this is the 4th agency to have this information then why am I just now being notified? 


    I do not owe this debt please cease and desist all calls and contact with me immediately!

    Business Response

    Date: 11/06/2024

    Per the consumer's request, we will cease communication. This does not warrant as evidence of the balance not being due and owed. 

    Source Receivables Management

Source Receivables Management LLC is NOT a BBB Accredited Business.

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