Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are furnishing a debt on my report that is not mines. I have tried disputing multiple times and the information keeps coming back as verified. I have no contract with Source Receivables Management. If they fail to correct this matter I will pursue in litigation. I have endured mental and emotional distress from this alleged debt. I have not been able to get a car or house because of this information. I will sue for all damages sustained for i have been denied for many loans and applications.

  Business Response

  Date: 02/20/2023

  We have received and reviewed the consumer complaint. Source
  Receivables Management is a third- party collections agency that was hired by ******
  to collect on past due funds. Source Receivables Management does not purchase
  or own any debt. ****** placed this account ending in **** with our agency on 3/9/2021.  The current balance on the account is $752.20.
  This account was opened on 1/18/2020. The email used on the account was ***********************. We have
  attached three contracts for this account.

  Customer Answer

  Date: 02/21/2023

   I am rejecting this response because:
  
  
  
  This is not a contract with source receivables . I demand this account be disputed. Reporting in accurate information about me .

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 1, 2023
  We do not have and have NEVER had service with ***.
  We called *** and they confirmed they have no record of any account for us.
  We keep getting these collection notices for something that we do not owe.
  We have not called Source RM as I considered it might be a scam.
  Please advise.

  Business Response

  Date: 02/20/2023

  We have received and reviewed the consumer complaint. Source
  Receivables Management is a third- party collections agency that was hired by ***
  to collect on past due funds. Source Receivables Management does not purchase
  or own any debt. *** placed this account ending in **** with our agency on 12/2/2022.  The current balance on the account is $232.68.
  This account was opened for four years, starting 9/10/2018 and ending on
  6/26/2022. The last payment on the account was for $41.55 on 6/29/2022. The address
  for the service is **** ******* *** ************ **. Source Receivables
  Management believes that this account is valid and owed. Please be advised that
  we will update this account as disputed with the credit bureaus.  

  Customer Answer

  Date: 02/23/2023

   I am rejecting this response because:
  
  We have never had *** service at that address. The house has been a rental since 2008. We do have a security system at that house but it is with ******** Security, not ***. Please provide any documentation that makes it appear we had service with ***.
  
  
  

  Business Response

  Date: 02/27/2023

  We have reviewed the complaint with our client. *** has purchased ********. This account has been closed and returned to our client ***. 

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** and I do not recall or have contract with Source Receivables Management. Please investigate and DELETE/Remove this collection.

  Business Response

  Date: 02/06/2023

  Unfortunately, we are unable to locate the account in our system with the information provided. 

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** and do not have a contract with SOURCE RECEIVABLES MNG. They did not provide me with the original application like I asked.

  Business Response

  Date: 02/03/2023

  We have received and reviewed the consumer complaint. Source
  Receivables Management is a third-party collection agency that was hired by ******
  to collect on past due balances. This account, #*********, was placed in our
  office on 10/5/2022. This account was opened on 7/6/2020. The email used to
  open the account is ******************.
  The last payment was for $12.55 on 9/14/2021. The consumer was notified of the
  debt via letter on 10/11/2022. A fraud packet was mailed out on 8/26/2022 and
  was not returned. On 10/10/2022 verification was mailed to the consumer giving
  the consumer an opportunity to dispute the debt. We did not receive a dispute.
  On 1/10/2023 we received a dispute made via the consumer’s credit bureau and
  sent out verification of the debt on 1/11/2023. On 11/1/2022 the consumer was
  mailed another fraud packet. It was not returned. If the consumer believes this
  account was opened fraudulently, a fraud packet will need to be completed. A
  copy of the fraud packet is attached to this complaint.  We then received a dispute and the consumer claimed
  fraud on 1/17/2023. We mailed out a fraud packet that same day. Please complete
  and return the fraud packet to the address stated on the fraud packet. This
  account is currently being reported as disputed to the credit bureaus and will
  continue to be while with our office.

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** and I do not have a contract with SOURCE RECEIVABLES MNG plus they did not provide me with the original application like I asked.
  
  account number: ********
  amount disputed: $208.00

  Business Response

  Date: 02/01/2023

  We have received and reviewed the consumer complaint. Source
  Receivables Management is a third-party collection agency that was hired by ******
  to collect on past due balances. This account, #*********, was placed in our
  office on 11/9/2022 with a balance of $208.28. The consumer was notified of the
  debt via letter on 11/15/2022. The consumer was given opportunity to dispute
  the debt and we did not receive a dispute or request for validation. We actually
  have spoken to the consumer 3 times during the course of placement with our
  agency. On one of the calls on 12/1/2022 the consumer agreed to call us back on
  12/9 and make a payment for the balance in full. The consumer stated that they
  were waiting on a new card and that it should’ve been received on 12/8. The
  last payment on this account was for $88.13 on 9/26/2021. The email on the
  account is j**************************. Because the BBB limits how large and how many files can be submitted, we have attached invoices from September 2021 and January 2022.  

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I obtained my credit report recently, I discovered that there were addresses there that I never resided and I never lived in other state outside of *******, accounts that I have no knowledge of, inquiries I never made and variation of my name such as ***** * ******. I already contacted the creditors to make them know of the breach and they are requesting that I fill out a full Packet to show cause in order for them to cease reporting to my credit due to this identity theft. I also found this account that I believe not mine:
  
  Acct name: SOURCE RECVB (Original Creditor: 11 ******)
  acct no. ********
  date opened 06/01/2022
  balance $805.00
  
  I am not liable for this debt and I do not have a contract with:
  Company: SOURCE RECEIVABLES MANAG
  Address: ** *** **** *********** ** ***** *** *** ***** ********
  
  Police Report and FTC Affidavits are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB.
  
  Please delete this account from my credit report at once. Any questions or concerns I can be reached at **** ********* **** ******** ******* ***** *** ***** ** ************************.
  
  I need a response from the company.

  Business Response

  Date: 01/31/2023

  We have received and reviewed the consumer complaint. Source
  Receivables Management is a third-party collection agency that was hired by ******
  to collect on past due balances. This account, #*********, was placed in our
  office on 6/25/2022 with a balance of $805.53. The consumer was notified of the
  debt via letter on 6/28/2022. According to the police report, the consumer is
  claiming fraud started on 10/1/2014. This account was opened on 6/2/2011 and
  was opened until 2021 with payments being made. The last payment of $159.10 was
  made on 4/8/2021. The email used to open the account was *********************.  I’ve attached signed contracts from 2014 and
  2020. There are multiple signed contracts for devices but I’ve only attached
  two. 

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is purely identity theft. I do not recognize this account. This account damaging my good credit reputation!
  
  REMOVE THIS IDENTITY THEFT ACCOUNT ASAP!!!
  
  SOURCE RECEIVABLES MNG #********** **** ****** ** *** *** *********** ** ***** ***** ********
  
  I will never stop filing complaints against you because I know my rights!
  
  In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
  
  15 U.S.C 1681 section 602 A. States I have the right to privacy.
  
  15 U.S.C 1681s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency of the person knows or has reasonable cause to believe that the information is inaccurate.
  
  15 U.S.C 1681 section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.

  Business Response

  Date: 01/30/2023

  Unfortunately, we are unable to locate an account in our system using any of the information provided. 

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/13/2023 I received a missed call from Source Rec Mgmt. I returned the call which was answered by a representative that was very rude and dismissive. He asked my name and read an address to me and asked if that was familiar. He then went on to tell me this was in regard to thousand-dollar ****** bill. I attempted to explain that it was a dispute as I returned the phones and didn't receive credit for them. After asking how much I thought the phones were worth he said if he could get his manager to approve $400 would I pay today. I said no as that doesn't clear the fact that the phones were returned. He became very indignant and condescending and tried to tell me there was no difference. He then said he doesn't have time for this and hung up. Throughout this call there were several violations of the Fair Debt Collection Practices Act as well as other regulation. He never recited the required rights outlined in the FDCPA as the mini-Miranda. He never stated that the call is being recorded. He never accepted and stated he would investigate my dispute as required by the FDCPA. And I would like this agency to dismiss my alleged debt, remove it from my credit report (or appropriately update it to a dispute).

  Business Response

  Date: 01/23/2023

  We have received and reviewed the consumer complaint. Source
  Receivables Management is a third-party collection agency that was hired by ******
  to collect on past due balances. This account, #*********, was placed in our
  office on 1/05/2023 with a balance of $1108.33. This account was opened on
  2/14/2001 and cancelled on 2/4/2022 due to non-payment. A payment was made on
  12/21/2021 for $150 and the bills generated after went unpaid. The consumer
  ported out (transferred their number to a different carrier) the account on
  11/13/2021. Usage on the account only continued until 11/9/2021. As such, our
  client has credited the account $232.96 leaving a remaining balance of $875.37.
  

  There are four devices still open on the account. We
  received an email with proof that the devices were turned into ****. Please
  be advised that carriers do not pay each other directly. **** should have
  issued the consumer a Visa gift card to pay ****** off for the devices.
  However, ****** never received the payment. Therefore, the balance remains.
  

  In reference to the call mentioned, we have listened to the
  recording. Our agent did state that the calls were recorded. Our agent also
  stated the mini-miranda. Our agent attempted to settle the account over the
  phone, but no agreement was reached. We are willing to settle the account and
  come to a mutual agreement. Please call our office at 1-877-251-3775 and ask to
  speak to Ron Martin.

  Customer Answer

  Date: 01/23/2023

   I am rejecting this response because: Their statement regarding providing the proper disclosures is false. Also, i don't accept their explanation as the agent wouldn't even listen to my dispute saying that he didn't have time for this and hung up on me. I will be turning this over to my attorney.
  
  
  
  
  
  

• Initial Complaint

  Date:01/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constantly harassing me about a debt from a cellphone company that is no longer in business

  Business Response

  Date: 01/18/2023

  We have received and reviewed the consumer complaint. Source
  Receivables Management is a third-party collection agency that was hired by ******
  to collect on past due balances. This account, #********** was placed in our
  office on 10/10/2022. ****** has merged with T-Mobile and past due accounts are
  still liable to be paid. We will cease contact. 

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** and I do not have a contract with plus they did not provide me with SOURCE RECEIVABLES MANAG the original application like I asked.
  
  account number: ********
  amount disputed: $481.00

  Business Response

  Date: 01/18/2023

  We have received and reviewed the consumer complaint. Source
  Receivables Management is a third-party collection agency that was hired by ******
  to collect on past due balances. This account, #*********, was placed in our
  office on 4/13/2021. The consumer was notified of the debt via letter on 4/6/2021.
  A settlement offer was mailed out on 7/1/2021. A fraud packet was mailed out on
  1/25/2022 and was not returned. On 4/26/2022 verification was mailed to the
  consumer. On 11/30/2022 the consumer was mailed contracts and invoices in
  regards to this debt. If the consumer believes this account was opened
  fraudulently, a fraud packet needs to be filled out and returned. We have
  attached a fraud packet here for the consumer’s convenience.