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Business Profile

Collections Agencies

Source Receivables Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 270 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent account opened 11/26/2022 I have contacted source receivable management and have giving them police report to inform them and ******* the original creditors it was not me.
    Police report# 2***********
    This individual ***** ******* placed himself as authorized user without my knowledge to purchase cellular products.
    I have not been a customer with * ***** for years.
    The nature of this dispute is Identity Theft I am not liable for these fraudulent charges.
    The businesses are refusing to resolve this issue.
    The business have placed this collection on my credit report and I want it removed immediately

    Business Response

    Date: 04/19/2023

    We have reviewed the consumer complaint. Source
    Receivables Management is a third party collections agency that was hired by *******e
    to collect on the past due account ending in ***** We understand the consumer
    is stating that this account was opened fraudulently. We sent out a fraud packet
    on 2/22/2023 and on 3/15/2023. If the consumer filled these out and returned
    the packets to *******e, the account would have been investigated by now. An
    online form can be filled out at ******************************************************. 

  • Initial Complaint

    Date:04/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit report took a hit of 24 points and has a derogatory mark on it because of this company. I do not owe ****** anything and the credit reporting agency’s sided with me and removed. Now this company has either bought the old account or is scamming me for $270 which I showed already that I wasn’t responsible for. I will be contact not only the credit bureaus about this. I am also contacting the consumer financial protection bureau, And ********** Dept of justice over this clear violation of my consumer rights. If this is not removed from my credit file immediately I will also be looking for damages and will pursue legal action to all agency’s involved including and up to filing a small claims suit in **********. Remove this now and save yourself a lot of trouble. I’m a man of my word and I don’t owe you or ****** anything. The only person owed now is me, For tarnishing my perfect credit report and lowering my credit score with the illegal nonsense that was taken care of years ago. This company is trying to slide by the rules, this was already taken off of my credit report and the burden is on this company to contact the credit bureaus to ask why, not me. Any resolution other than a clear apology and removal from my credit report within 7 business days will cause a civil claim to be filled.

    Business Response

    Date: 04/18/2023

    We have received and reviewed the consumer complaint.  Source Receivables Management is a third
    party collection agency that was hired by ****** to collect on the past due
    account ending in **** with a balance of $270.12. We not purchase or own any
    debt. These charges are for services rendered and not for any equipment.  Service on this account started on 9/17/2019.
    The last payment for this account was for $100.00 on 1/10/2022. The email where
    invoices were being sent to was **********************. As a courtesy, we have
    requested deletion from the credit bureaus. Please allow up to 45 days for this
    to be reflected. If this account is fraudulent, please fill out a fraud form
    available at ******************************************************    

    Customer Answer

    Date: 04/18/2023

     I am rejecting this response because:

    They never contacted me and are still saying I owe a debt when I don’t. I will be suing them for the max allowed in **********. No further contact is needed from this company.  

    Any further contact will be considered harassment. This company has damaged my credit report and score and will be held accountable for this 

  • Initial Complaint

    Date:04/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Source Receivables and no not have a contract with ******. They did not provide me with the original application like I requested.

    Business Response

    Date: 04/18/2023

    We have reviewed the consumer complaint. Source Receivables Management is a third-party collection agency that was hired by ****** to collect on past due accounts. We do not purchase or own any debt. ****** placed this account ending in **** in our office on 10/11/2022 with a balance of $1203.11. We mailed out a validation notice to the consumer a week after receiving the account in our office. We also mailed out verification of the debt as well as two fraud packets that were never completed and filled out. This account was open from 3/11/2020 until 2021. The last payment came out on 8/13/2021 for $86.39. The email on the account is ***********************. We have attached signed contracts for this account. If the consumer believes this is fraud, the fraud packets mailed out will have to be completed in order for ****** to accurately investigate the account.   

    Thanks!


    Lana A*********

    Source Receivables Management, LLC

    4615 Dundas Drive 

    Suite 102 

    Greensboro, NC  27407

    e-mail:  ***************************

    office:  336-543-7206

    An NWBOC Certified Woman Owned Business

  • Initial Complaint

    Date:04/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with this account and do not have a contract with convergent. They do not provide me with the orginial application like I asked.

    Business Response

    Date: 04/18/2023

    We have reviewed the consumer complaint. Source
    Receivables Management is a third party collections agency that was hired by
    ******** to collect on the account ending in ****. The current balance on the
    account is $159.43. The account was opened on 3/7/2016 and cancelled on
    11/17/2020 due to the consumer porting out and moving to a different carrier.
    This is the remaining balance that was unpaid. The last payment was for $55.42
    on 11/27/2020. The emails on the account are ********************* * *************************. 

  • Initial Complaint

    Date:03/29/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This appeared on my credit report and this belongs to me. I’m ***** ******* ** and you have the wrong person. I have never owned this account nor did anyone ever call me to verify if this was accurate not one call or letter. Please have this removed from all there credit bureaus.

    Business Response

    Date: 03/31/2023

    We have reviewed the consumer complaint. Per our client, ********, this account has been credited in full. We have requested this account be removed from the credit bureaus. Please allow 30-45 days for this to be updated on your credit.  

    Customer Answer

    Date: 03/31/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  • Initial Complaint

    Date:03/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a victim of identity theft and have filed multiple police reports. Theres an account that appeared on my credit report account #******XX this account does not belong to me i have never had an account with you guys. It’s showing that the originial creditor was ****** and i have never had an account with ******. You guys are damaging my credit i want this account removed off of my credit report ASAP. Below i included my ftc report im also completing a cfpb report

    Business Response

    Date: 03/27/2023

    Source
    Receivables Management has reviewed the complaint from the consumer. Firstly,
    Source Receivables Management is a third-party collections agency that was
    hired by ****** to collect the past due balance of $3257.36 for the account
    ending in ****. This account was opened on 1/11/2020 with the email *********************. If the consumer believes
    this account was opened fraudulently, a fraud packet will need to be filled
    out. We have attached a PDF version but an electronic version is available at *****************************************************.
    Please ensure all information is attached and completed fully.

    Customer Answer

    Date: 03/29/2023

     I am rejecting this response because:




    I filed a police report and an ftc report as well as reported you guys to the state general office and filed a complaint with cfpb you guys put a fraudulent account on my credit and I’m going to file a lawsuit against u guys if its not removed within the next 5 business days. ****** don't even exist any more and is now with tmobile. So not only your violating my rights your aiding fraud. Whoever, during and in relation to any felony violation enumerated in subsection (c). knowingly transfer, possesses, or uses, without lawful authority, a means of identification of another person shall, in addition to the punishment provided for such felony, be sentenced to a term of imprisonment of 2 years.

     

    An identification of me has been used without my permission to open several accounts that have damaged my reputation and damaged my mode of living because you furnished a consumer report without my written permission as stated by Federal Law.

     

     

    the account was removed off of my credit report from you guys almost 2 years ago and violated my rights by placing it back on my credit

  • Initial Complaint

    Date:03/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    received a notice that I have a collection from SOURCE RECVB on my credit report. It says it was opened on 10/14/2022 for 10/14/2022 with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.

    I would like for this collection to be removed asap or I will file a CFPB and FTC report.

    Business Response

    Date: 03/23/2023

    Source
    Receivables Management has reviewed the complaint from the consumer. Firstly,
    Source Receivables Management is a third-party collections agency that was
    hired by ****** to collect the past due balance of $156.89 for the account
    ending in ****. Source Receivables Management does not purchase or own any
    debt. This account was placed in our office on 10/14/2022. This account was
    opened on 4/24/2020. The last payment made on the account was for $15.30 on 9/16/2021.
    Source Receivables Management is collecting on behalf of ******. We hope this
    clears up the confusion.  

  • Initial Complaint

    Date:03/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2018 * ****** was bought at by ******. My current phone number and account number was transferred over. Source Receivables Management (******) should not be harassing me about a bill. A ****** employee informed me that this would be taken care of but now its on my credit report. I did not authorize ****** to see my information to Source Receivables Management.

    Business Response

    Date: 03/23/2023

    Source
    Receivables Management has reviewed the complaint from the consumer. Firstly,
    Source Receivables Management is a third-party collections agency that was
    hired by ****** to collect the past due balance of $670.65 for the account
    ending in ****. Source Receivables Management does not purchase or own any
    debt. This account was opened on 3/20/2009. The last payment made on the
    account was for $161.18 on 1/21/2022. The email on the account is ********************. When ********
    purchased ******, the billing system did not switch. So, while ******** owns
    the account, the account remained a ****** account. This account was cancelled
    due to non-payment. The remaining balance on the account is $670.65. Of this balance,
    $235.32 comes from equipment related charges associated with the gold iPhone 8
    64 GB. The rest comes from monthly recurring charges. Attached is the contract
    as well as the final invoice. Please be advised that this will be reported as
    disputed to the credit bureaus per this complaint.

    Customer Answer

    Date: 03/29/2023

     I am rejecting this response because:




    That is not a signature made by me and they keep reporting a 3000 amount to the credit bureaus. I need a document of my original signature. Not something that was typed up 

    Business Response

    Date: 03/29/2023

    Source
    Receivables Management has reviewed the complaint from the consumer stating
    that she rejects the electronic signature. According to the E-Sign Act, a
    federal law passed in 2000, an electronic signature is a valid signature for records
    of transactions in interstate and foreign commerce. Electronic signatures are
    used by ****** as well as several other companies. If the consumer believes
    this account was opened fraudulently, then the consumer can visit the below
    site and complete the fraud form. Please be advised a police report will need
    to be filed and attached. Furthermore, the amount reported is not $3000. The
    current balance is $670.65 and will appear as $670 on the credit bureaus.
    *****************************************************

  • Initial Complaint

    Date:03/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Checked my credit score today and noticed this company made a negative hit on it on 3/16/2023. I have never spoken to anyone nor received any notification from them about any debt that I allegedly owe. They need to remove this from my Credit Report.
    I am a consumer by law. I have been disputing this alleged account reported by an unauthorized company on my credit file.

    Business Response

    Date: 03/23/2023

    Source
    Receivables Management has reviewed the complaint from the consumer. Firstly,
    Source Receivables Management is a third-party collections agency that was
    hired by ****** to collect the past due balance of $1,392.15 for the account
    ending in ****. Source Receivables Management does not purchase of own any
    debt. This account was opened on 12/18/2018. The last payment made on the
    account was for $82.64 on 1/21/2022. The email on the account is **********************. We mailed a
    letter out on 1/31/2023. We have attached three signed contracts with ******
    that were not fulfilled. Please be advised we will report this account as
    disputed per your complaint. However, Source Receivables Management believes
    the debt is valid and owed. We are collecting on behalf of ******.

  • Initial Complaint

    Date:03/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****** and do not have contact with Source Receivables Management. They did not provide me with the original application like I asked

    Business Response

    Date: 03/23/2023

    Source
    Receivables Management has reviewed the complaint from the consumer. Firstly,
    Source Receivables Management is a third-party collections agency that was
    hired by ****** to collect the past due balance of $377.37 for the account
    ending in ****. Source Receivables Management does not purchase of own any
    debt. This account was opened on 3/15/2013. The last payment made on the
    account was for $280.00 on 7/16/2021. The email on the account is ***********************. We have
    attached a signed contract with ****** for the IPHONE XSM GY 64 KIT. We have
    reported this account as disputed to the credit reporting agencies. Please also
    be advised that Source Receivables Management is operating on behalf of ******.

Source Receivables Management LLC is NOT a BBB Accredited Business.

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