Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left ****** after two decades of service in Sept. 2021 due to fraudulent billing. I was sent to collection and PAID the full balance due $199.44 on Nov 17, 2021 to a different debt collector IC Systems. ****** then RE-ACTIVATED my account (which I had not been using for at least 2 months at this time) and sent me another bill. I refuse to pay for a service I didn't receive. Then Source Receivables Management gets its turn to be big bad debt collectors. They sent me a collections notice in early 2023 stating if I paid $74 the whole $159 would be cleared. I sent them a check for the $74 to end it all and move on. Two weeks later I receive a letter WITH MY CHECK telling me I didn't pay the full amount. I absolutely refuse to be jacked around with this non sense any longer. I was just hugely negatively impacted by this fraud hit on my credit report when closing on a new home. This shady business practice just cost me over $4k in extra interest because they drug my credit score down from mid 800s to upper 600s overnight. I want to seek compensation for damages and I want this made right with my current mortgage lender ASAP!

  Business Response

  Date: 05/09/2023

  Hi *******,

   

  Please find the response to BBB complaint ID ******** below. Attached is a zip file of invoices. 

   

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ****** to collect the past due balance of $159.86 for the account ending in ****. We received this account on 2/4/2023 and mailed notification of the debt to the consumer on 2/7/2023. We never mailed out a settlement offer to the consumer, nor did we receive payment of $74. We are willing to settle this account for half, or $79.93 to close this account out. Payment can be made over the phone at 1-877-251-3775 or online at paysourcerm.com. The account number is ********.  We have also attached invoices for the consumer’s convenience. 

   

  Thank you!

  
  
  

  Lana A*********

  Source Receivables Management, LLC

  4615 Dundas Drive 

  Suite 102 

  Greensboro, NC  27407

  e-mail:  lanaa*********@sourcerm.com

  office:  336-543-7206

  An NWBOC Certified Woman Owned Business

  Customer Answer

  Date: 05/09/2023

   I am rejecting this response because: this debt was paid in full on 11/17/21 to a different debt collection company. I stopped using ****** in Sept 2021. Once the debt was paid in Nov 2021 they erroneously reactivated my account and started billing me again for service I did not receive.

  One credit reporting agency (Experian) has already deleted this from my credit report and awaiting the other two to do the same. I close on a new mortgage next Monday and if this issue isn't taken care of by tomorrow I will have no choice but to get a credit report lawyer involved to recoup the extra $4000 this error has cost me. 
  
  
  
  
  

  
  

  Customer Answer

  Date: 05/09/2023

  Original debt collection company was IC Systems Inc and I paid it $199.xx on 11/17/21 which should have been case closed on this ****** issue.

  Business Response

  Date: 05/18/2023

  We have reviewed the consumer complaint. This account has been closed and returned back to our client as the consumer is correct in stating this was paid with a prior agency. Please allow 30-45 days for this to be updated with the bureaus. 

  Customer Answer

  Date: 05/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. This situation is not over however because it just cost me $3,800 in excess closing costs on a new mortgage. I don't know if ******/******** is liable but someone will be paying me back.

  *****

• Initial Complaint

  Date:05/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is knowingly reporting that I owe a debt of $819 to a company that is no longer in business. Also after I requested a debt validation from this company I was told that the contract for the services that were purchased was signed before I was even old enough to legally sign a contract. I voiced this to this company and they were forced to delete this information. Now months later they are knowingly reporting the same information. I want this permanently deleted because it is defaming me and also negatively affecting my ability to obtain credit in my name.

  Customer Answer

  Date: 05/13/2023

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 05/18/2023

  Please see the below response to consumer complaint 20011581 

   

  We have reviewed the consumer complaint. Source Receivables Management is a third party collections agency that was hired by Sprint to collect on the past due balance of $819.49 for the account ending in ****. This account was opened in 2020. Based on the consumer’s year of birth, the consumer would have been 21/22 at the time, which is not a minor’s age. Attached are contracts signed by the consumer. If the consumer believes this is fraud, a fraud form can be filled out. This can be found at ****************************************************** 

  Lana A*********

  Source Receivables Management, LLC

  4615 Dundas Drive 

  Suite 102 

  Greensboro, NC  27407

  e-mail:  lanaa*********@sourcerm.com

  office:  336-543-7206

  An NWBOC Certified Woman Owned Business

• Initial Complaint

  Date:04/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* and I do not have a contract with Source Receivables Management. They did not provide me with the original application like I asked them too.

  Customer Answer

  Date: 05/10/2023

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 05/15/2023

  Source Receivables Management has reviewed the consumer complaint. Source Receivables Management is a third party collections agency that was hired by ****** to collect on the past due balance of $184.83 for the account ending in ****. This account was opened on 3/23/2018 with the email ************************* on file. Most of the charges come from a payment that was backed out on 8/19/2021 for $159.99. Please see attached invoices. 

  
  
  

  Lana A*********

  Source Receivables Management, LLC

  4615 Dundas Drive 

  Suite 102 

  Greensboro, NC  27407

  e-mail:  lanaa*********@sourcerm.com

  office:  336-543-7206

  An NWBOC Certified Woman Owned Business

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Source Receivable Management and do not have a contract with 11 ******. They did not provide me with the original application like I asked.

  Business Response

  Date: 05/19/2023

  Please see the below response to Complaint ********. 

   

  We reviewed the consumer complaint. Source Receivables Management is a third-party collections agency that was hired by *****t to collect on the past due balance of $1935.53. Service for this account began on 11/30/2008. The last payment made was on 8/25/2020 for $279.39. The email on the account is **********************. We have attached signed contracts for the consumer’s reference. 

  
  
  

  Lana A*********

  Source Receivables Management, LLC

  4615 Dundas Drive 

  Suite 102 

  Greensboro, NC  27407

  e-mail:  lanaa*********@sourcerm.com

  office:  336-543-7206

  An NWBOC Certified Woman Owned Business

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sources Receivable reported a debt collection to my credit report after I have already disputed this collection and it was removed from my name. I have filed a complaint with BBB and FTC in the past about ****** as someone hacked my account and bought phones in my name while I was out of state for a month. I have continued to dispute these charges and even mailed notice to the collection agency that this was fraud. I am not liable for these charges.

  Business Response

  Date: 05/02/2023

  We have reviewed the consumer complaint. We
  received this account from the original creditor, ******, on 1/23/2023 with a
  balance of $4,479.64. We do not own this debt. We are a third-party collections
  agency working on behalf of ******. We mailed out validation of the debt as
  well as a fraud packet to the consumer. This was never filled out. If the
  consumer believes that this is fraud, a fraud form will need to be completed.
  This can be found at ****************************************************** Please keep in mind that this account was opened on 10/28/2010 and the last
  payment that came out was for $100 on 11/9/2021. Once the fraud form is
  completed, ****** will investigate the account and notify the consumer of the
  findings. 

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute and request validation of the $1795 debt shown on my credit report by an original creditor of ******* bought by your company. I am not only questioning the validity of this debt, but I am also requesting proof that I am the person you are asking to pay it to. I need to understand how your company came to the conclusion that I am the party who owes this debt to the original creditor of ******* when I never had a ******* account. I am seeking documentation that proves the existence of an agreement or contract in relation to this debt.
  
  Not simply requesting "verification" or proof of my mailing address. Requesting actual proof that establishes the legitimacy of the debt as mine. Competent and factual evidence that I have any legal obligation to pay this debt to your company. I want to bring to your attention that if your offices continue to report invalidated information on my credit bureaus, it will constitute fraud under both federal and state laws. If any negative mark continues to be reported or is sold and put back on my credit report, I find out that the company you represent sold the debt, I will pursue legal action for fraud and defamation of character.
  
  If your offices are unable to provide me with the requested information, it not only entitles me to immediate removal from my credit report but also requires a complete cease-to-desist of the debt without the possibility of reselling it to another creditor under any circumstance, not now or in the future. If your company is able to provide me proof that in fact, it is my debt, I will require 30 days to conduct a thorough investigation upon receiving the proper documentation from your end.
  
  I urge your company to comply with my request for validation and provide me with the necessary documentation to establish the legitimacy of this debt. I expect a prompt response from your end, and I will take appropriate legal action if my rights are not respected.

  Business Response

  Date: 05/02/2023

  We have reviewed the consumer complaint. Source
  Receivables Management wants to first state that we are a third-party
  collections agency that was hired by ******** to collect on the past due
  balance of $1795.59 for the account ending in ****. The last four digits of the
  social security number associated with this account is 4***. This account was
  opened on 5/18/2020 and cancelled on 3/28/2021. The last payment on the account
  was for $101.14 on 12/17/2020. The email that was receiving invoices is ************************. We have
  attached invoices from March, April, and June 2021. If the consumer believes
  this account was opened fraudulently, a fraud form will need to be filled out
  completely. This can be found at ******************************************************* 

  Customer Answer

  Date: 05/02/2023

   I am rejecting this response because: I already submitted the Fraud report to ******* delete this from my account.
  
  
  
  
  
  

  Business Response

  Date: 05/03/2023

  ******** will need to review and will notify us of the findings. If the account is confirmed fraud, it will be removed. If not, the balance will be due and owed. 

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:04/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* nor do i have a contract with source receivables management. I took a look at my credit report and see it left derogatory mark on my report. It is tarnishing my credit history for something I am not liable for. Neither parties have contacted me whether by phone or by mail. I demand this collection to be deleted from my credit report!

  Business Response

  Date: 05/15/2023

  Source Receivables Management has received and reviewed the
  consumer complaint. Source Receivables Management was hired by the original
  creditor, ********, to collect on the past due balance of $110.00 for the
  account ending in ****. We mailed the consumer notice of the debt on 9/8/2022
  and verification of the debt on 4/28/2023. This account was opened on 9/12/2016.
  The last payment on the account was for $114.49 on 2/8/2020. The email on the
  account is *********************. If
  the consumer believes the account was opened fraudulently, a fraud form will
  need to be filled out. This can be found at ******************************************************* 

  Customer Answer

  Date: 05/15/2023

   I am rejecting this response because:
  
  
  
  
  I am rejecting this matter because i never received any kind of notice or mail being sent me.

   

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Source Receivables MNG and do not have contract with Source Receivables MNG. They do not provide me with the original application like i asked.

  Business Response

  Date: 04/24/2023

  We have reviewed the consumer complaint. Source
  Receivables Management is a third party collections agency that was hired by
  ******** to collect on the account ending in 1***. The current balance on the
  account is $1141.46. The account was opened on 12/5/2015 and cancelled on 11/11/2019
  due to non-payment. The last payment on the account was for $6.61 on 7/26/2019.
  A few emails on the account are ****************, ************************, and *********************,. This account
  has been disputed by the consumer and verification is being mailed out. 

• Initial Complaint

  Date:04/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a collection agency who has placed a negative account on credit report for $324. This negative account is fraudulent. The account in question was with ******. My contract with them ended in December 2019, paid in full and terminated. ****** chose to continue billing fraudulent charges. This creditor was contacted multiple times of this error and they continued to bill for contract that had been cancelled. These conversations were recorded with ******. I have filed a complaint with Source Receivables that this information is not correct only to receive correspondence that they believe it is. I filed a BBB complaint against ****** in 2020 on this issue when account was reported on my credit report by TransUnion. The investigation resulted in the ****** charge being removed from my report at that time. I again am asking for review as this is the same account being reported by another party.

  Business Response

  Date: 04/24/2023

  Hi ******** 

   

  Please see the below response to complaint #******** along with the attached zip file. 

   

  We have reviewed the consumer complaint. Source Receivables Management is a third party collections agency that was hired by ****** to collect on a past due account. This account was opened on 6/6/2013. The email on the account is ********************** The current balance on the account is for $324.37. Of this amount, $263.18 comes from a lease agreement that was not completed to contract. The rest are monthly recurring charges. We have attached the contract as well as invoices from January 2020 to June 2020. 

  Thank you!

  
  
  

  Lana A*********

  Source Receivables Management, LLC

  4615 Dundas Drive 

  Suite 102 

  Greensboro, NC  27407

  e-mail:  **************@sourcerm.com

  office:  336-543-7206

  An NWBOC Certified Woman Owned Business

  Customer Answer

  Date: 04/24/2023

   I am rejecting this response because:
  
  I am rejecting.  There was no new contract initiated from January to June that was authorized by me.  The contract was cancelled after paid in full for contract that ended in December.  That means service was completed and final. Phones were turned off when this happened so how can I have had a service contract?  This will continue to be unpaid as it IS a fraudulent charge.  
  
  
  

  Business Response

  Date: 04/24/2023

  If the consumer believes this is fraud, a fraud form will need to be filled out. This is available at *****************************************************. Once ****** reviews the account, they will contact the consumer with any findings. 

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/4/2023, received a letter from SOURCE RECEIVABLES MANAGEMENT alleging non-payment on a ****** account. None of the data, dates, addresses were correct, nor have I ever had a ****** account.
  
  Replied:
  1. My name is not [NAME]. It was changed in 2013;
  2. That name change places the origination date to be a minimum of nine years ago. It seems unlikely that a legitimate debt would wait for nine years to be remitted to a debt collector;
  3. I have not ever had, to my recollection or according to my records, an account with ******.
  
  To establish the legitimacy of this claim, please remit to me:
  A. A copy of the original customer contract with ******;
  B. A copy of the last billing statement sent to [NAME] at what address by ******;
  C. Proof that SRM is licensed to collect in the State of California on behalf of ******;
  D. The date on which the statute of limitations expires on this claim, if legitimate and A, B, and C above have been provided.
  
  A reply from SRM dated 3/29/2023 alleged:
  1) account was created on 10/24/2012
  [fraudulent claim based on my assertion of name change date - NO DOCUMENTS SUPPLIED to support this claim]
  
  2) last payment to account was for $268.44 on 11/1/2021
  [NO PAYMENT ON THIS DATE WAS MADE BY ME, verified by bank records and check book records. This includes NO PAYMENTS TO THIS ACCOUNT EVER; my phone service was not and has never been ******]
  
  3) the response to (A) above was to send photocopies of ****** paperwork and print out SRM claims on it
  [THIS IS NOT THE ORIGINAL ****** CONTRACT; NO ORIGINAL PAPERWORK WAS SUPPLIED]
  
  4) from (3) above, NONE OF THE DATA ARE CORRECT - NAMES, DATES, ADDRESS ARE ALL WRONG
  
  5) none of the requests [B - D] have been provided, and (A) is fraudulent.
  
  SRM has no claim against me, and their efforts are illegitimate.

  Business Response

  Date: 04/24/2023

  We have reviewed the consumer complaint. Source
  Receivables Management is a third party collections agency that was hired by ******
  to collect on the account ending in ****. We received a written dispute from the
  consumer in March and mailed out contracts and invoices. If the consumer still
  believes the account was opened fraudulently after reviewing the information, a
  fraud packet will need to be filled out. This can be found at ****************************************************/.
  Once completed, ****** will review the information and inform the consumer of
  the findings.