Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3, 2023, Source Receivable Management received my dispute letter requesting verification of account debt. The account number reported to the credit bureau is *********** As of today, the debt collector has not replied to my request. Under the ***** Finance Code, they have 30 days to respond to my request for information. I am hereby requesting the removal of the invalidated account from my credit reports. Thank you.

  Business Response

  Date: 06/05/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ********
  to collect on the past due balance of $1791.55 for the account ending in ****.
  We received the written request for validation and mailed out verification on
  4/3/2023, the same day we received the dispute, to the address *** ********* ***** ******* ** *****. 

  Customer Answer

  Date: 06/06/2023

   I am rejecting this response because:

  I do not understand your response.  Your reply does not address my concerns.  I am hereby requesting a deletion of the invalidated account which you are reporting to the credit bureau causing significant damage to my reputation.  I am making every effort to resolve this matter without presenting my case before a courtroom jury in my community.  Again, I respectfully request immediate removal of the invalidated account.
  
  
  
  
  

  
  

• Initial Complaint

  Date:05/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Closing on a house and once my bank ran my credit for closing procedures they told me a new collection account just reported on my account and lowered my score by 77 points. When I checked who it was, it said Source Receivables Management and its for 11 ******** USA for the amount of $611 which is 100% fraudulent. I'm actually an active ******** customer with 4 lines. I called ******** accounting department and they have no idea about any collection and their records show that everything is current (I have autopay set up). I asked them if it could be when I closed my old account and opened this one and they said there's no way we could of opened your new account without taken care of any balance that you have had.
  
  My real estate attorney is currently consulting with another department in his firm that is handling my case as this affects a 600K real estate deal and now starting June 2nd I will have to put my wife and 2 kids in a hotel till this is figured out, so the damages are already racking up by the minute. As per my attorneys advice, I will be documenting every single receipt that is due to this fraudulent collection account including my entire stay in the hotel starting June 2nd. If I lose this real estate deal then I already told my attorney that I'm willing to literally drain my entire life savings to go after this collection agency and their owners. I'm a man of my word.
  
  I'm hoping this company comes to their senses and removes this as soon as possible as they have no idea the damages they are causing me.

  Business Response

  Date: 06/05/2023

  Source Receivables Management has reviewed the consumer
  complaint. Source Receivables Management is a third-party collections agency
  that was hired by ******** to collect on the past due balance of $677.17 for the
  account ending in ****. The account is for ****** Inc. with ****** ***** being
  the responsible party. The open date is 1/8/2016 and the cancel date is
  10/12/2020. The last payment on the account was for $50.00 on 11/11/2020. The
  emails on the account are ************************* and ***********************. If
  the consumer believes that this account was opened fraudulently, a fraud form
  will have to be filled out. This can be found at ******************************************************. 

• Initial Complaint

  Date:05/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** and do not have a contract with convergent. They do not provide me with the orginial application like I asked.

  Business Response

  Date: 06/15/2023

  Please see the below response to complaint ********. 
  
  
  

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ****** to collect on the past due balance of $495.54 for the account ending in ****. This account was opened on 5/4/2019. The email on the account where invoices were being sent is ************************* the same email on the complaint. The last payment on the account is $120.00 on 7/12/2021. Attached are contracts and invoices for this account. 

   

• Initial Complaint

  Date:05/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SOURCE RECEIVABLES MNG
  Under the Fair Debt collection Practices Act (FDCPA), I have the right to request validation of the debt
  you say I owe you. I am requesting proof that I am indeed the party you are asking to pay this debt, and
  there is some contractual obligation that is binding on me to pay this debt.
  
  This is NOT a request for “verification” or proof of my mailing address, but a request for VALIDATION
  made pursuant to 15 USC 1692g Sec. 809 (b) of the FDCPA. I respectfully request that your offices
  provide me with competent evidence that I have any legal obligation to pay you.
  
  CREDITOR/DEBT COLLECTOR DECLARATION Please provide the following:
  
  • Agreement with your client that grants you the authority to collect on this alleged debt.
  • Agreement that bears the signature of the alleged debtor wherein he/she agreed to pay the creditor. • Any insurance claims been made by any creditor regarding this account.
  • Any Judgments obtained by any creditor regarding this account.
  • Name and address of alleged creditor.
  • Name on file of alleged debtor.
  • Alleged account number.
  • Address on file for alleged debtor.
  • Amount of alleged debt.
  • Date this alleged debt became payable.
  • Date of original charge off or delinquency.
  • Verification that this debt was assigned or sold to collector.
  • Complete accounting of alleged debt.
  • Commission for debt collector if collection efforts are successful.
  
  Please provide the name and address of the bonding agent for SOURCE RECEIVABLES MNG Inc. in case legal action becomes necessary.
  
  Your claim cannot and WILL NOT be considered if any portion of the above is not completed and returned with copies of all requested documents. This is a request for validation made pursuant to the Fair Debt Collection Practices Act. Please allow 30 days for processing after I receive this information back.

  Business Response

  Date: 06/01/2023

  Please see the below response and attachments to complaint ********.
  
  Source Receivables Management has received the consumer complaint. Source Receivables Management was hired by ******, the original creditor, to collect on this account ending in **** with a past due balance of $3,363.73. We do not purchase or own any debt. This account was opened on 7/18/2019. The last payment was for $100.00 on 2/25/2022. The email on the account is ********************, the same email in this complaint. This account went delinquent on 2/16/2022. Attached are two open contracts with ******. 

• Initial Complaint

  Date:05/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******. I did not have a contract with Source Receivables Management, they did not provide me with the original contract as requested.

  Business Response

  Date: 05/31/2023

  Source Receivables Management is in receipt of the consumer
  complaint. Source Receivables Management is a third party collections agency
  that was hired by ****** to collect on the past due balance of $388.66. We do
  not purchase or own any debt. This account was opened on 3/18/2005. The last
  payment made was on $587.96 on 4/3/2021. The email on the account is the same
  email provided on the complaint: ********************** and where invoices were being sent. Please see attached invoices. 

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they called 5 and 6 times a day

  Business Response

  Date: 06/09/2023

  We have reviewed the consumer complaint. Please be advised Source Receivables Management abides by all federal and state regulations. We do not call any number 5-6 times a day. Nonetheless, we will cease communication with the consumer. 

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Source Receivables Management
  **** ****** ** *** **** *********** ** ********** ******* ** ******** ************ ** ** in debt validation law. Verification is a sworn statement/ affidavit of truth. I have also provided you with Black Law definition of verification below as you are partaking in willful non compliance 15 U.S.C. 1681n - Civil liability for willful noncompliance. I demand proof of delivery letter within 14 days of reporting account. I request certified mail tracking number. If you cant provide the requested information then I demand that you delete this tradeline asap and cease and desist all collection activity including reporting the account. I will take reasonable steps to get justice for the pain you caused me.
  
  In pleading. A certain formula with which all pleadings containing new affirmative matter must conclude, being in itself an averment that the party pleading is ready to establish the truth of what he has set forth. In practice. The examination of a writing for the purpose of ascertaining its truth; or a certificate or affidavit that it is true. “Verification-’ is not identical with “authentication.” A notary may verify a mortgagee’s written statement of the actual amount of his claim, but need not authenticate the act by his seal. Ashley v. Wright, 19 Ohio St. 291. Confirmation of the correctness, truth, or authenticity of a pleading, account, or other paper, by an affidavit, oath, or deposition. *** ******** ** ************ *** **** **** ** ** ** **** *********** ** ******* ****** *** *** *** ** **** **** ********* ** ********* * **** **** **** ** ** ** ***** ****

  Business Response

  Date: 06/05/2023

  Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ****** to collect on the past due balance of $1656.09 for the account ending in ****. A notice was sent out on 12/14/2022 as well as verification of the debt on 1/30/2023. Attached are signed contracts as well as invoices from November to December. If the consumer believes that this account was opened fraudulently, a fraud form will have to be filled out. This can be found at ****************************************************** 

• Initial Complaint

  Date:05/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******. I do not have a contract with SOURCE RECEIVABLES. They did not provide me with the original contract as I requested.

  Business Response

  Date: 05/18/2023

  Please see the response to consumer complaint ********.

   

  We have reviewed the consumer complaint. Source Receivables Management is third party collections agency that was hired by ****** to collect the past due balance of $778.54 for the account ending in ****. This account was opened on 7/3/2020. The last payment made was for $209.00 on 10/21/2020. The email on the account is ************************, where invoices were being sent. Attached is a signed contract. 

  
  
  

  Lana A*********

  Source Receivables Management, LLC

  4615 Dundas Drive 

  Suite 102 

  Greensboro, NC  27407

  e-mail:  lanaa*********@sourcerm.com

  office:  336-543-7206

  An NWBOC Certified Woman Owned Business

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continuing to harass me after I've told them not to. Constant phone calls. Enough is enough. They're not reasonable or willing to listen to anyone.

  Business Response

  Date: 05/15/2023

  We have received the consumer complaint requesting us,
  Source Receivables Management, to cease communication with the consumer. We
  will honor the consumer’s request. Please keep in mind that while the account
  is with our office, this will continue to be reported to the credit bureaus. Based
  on previous conversations, it is currently being reported as disputed. 

  Customer Answer

  Date: 05/15/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with SOURCE RECEIVABLES MANAGEMENT, and do not have a contract with ****** a company that is currently not even in business. They did not provide me with an original application like I asked.

  Business Response

  Date: 05/31/2023

  We have received and reviewed the consumer complaint. Source
  Receivables Management is a third-party collections agency that was hired by
  ****** to collect on the past due balance of $1042.92 for the account ending in
  ****. ******** and ****** have merged, and therefore this past due balance is
  still due and owed. This account was opened on 7/6/2009. The last payment was
  for $5.00 on 2/24/2023. We have attached contracts for the consumer’s review.