Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am liable for this debt with ******, i do not have a contract with Source Receivables Management, they did not provide with the original contract as i requested

  Business Response

  Date: 06/13/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ****** to
  collect on the past due balance of $361.50 for the account ending in ****. We do
  not purchase or own any debt. We are the third collection agency to have this
  account. This account was opened from 12/29/2018 until 2021. The last payment of
  $99.53 came out on 12/6/2020. The email on the account is ***********************, the same
  email on the complaint. Please see attached contracts. 

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Source Receivables Management. I do not have a contract with Source Receivables Management. They did not provide me with the original contract as requested.

  Business Response

  Date: 06/13/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ****** to
  collect on the past due balance of $1542.82 for the account ending in ****. We do
  not purchase or own any debt. We are the third collection agency to have this
  account. This account was opened from 7/16/2016 until 2021. The last payment of
  $803.01 came out on 11/03/2021. The email on the account is ****************. A majority of this balance
  comes from the lease contract for a device. This balance is due and owed. 

• Initial Complaint

  Date:06/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account opened fraudulently with ****** telephone services someone opened a cell phone line with my social security number, ****** has declared it was fraud. This company Source Receivables Management **** ****** ** *** *** *********** ** ********** is NOT BBB ACCREDITED and is reporting to my creditors Experian, Transunion and Equifax that i owe a debt of $198. I have checked with ****** and owe no debt due to this fraudulent account opening yet this company Source Receivables Management is refusing to stop trying to add this account to my credit profile.

  Business Response

  Date: 06/12/2023

  Source Receivables Management has reviewed the consumer
  complaint. Source Receivables Management is a third-party collections agency
  that was hired by ****** to collect on the past due balance of $198.76 for the
  account ending in ****. This account was opened on 10/8/2019. The final payment
  on the account was $103.00 on 5/11/2021. The email on the account is ******************************.
  This account was not deemed fraudulent by ****** or else it would not have been
  placed in our office. If the consumer believes this is fraudulent, a fraud form
  will need to be completed. We sent one out on 2/15/2023 and it was not returned.
  An electronic one can be found at ******************************************************
  Once completed, ****** will review the account and notify the consumer of the findings. 

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Source receivables management contacted my former attorney whom I have not used in years regarding a debt to ********. I do not know how they got his information as I did not provide it to them so they got it fraudulently !! This attorney has not represented me in years not mention this a fraudulent claim that do not owe! I switched carriers and * ****** continued to charge me. They need to stop contacting my former attorney as he hasn't represented me in years and his contact information was gotten without my concent or authorization. This company is just another bottom feeding scumbag!

  Business Response

  Date: 06/12/2023

  Source Receivables Management has reviewed the consumer complaint.
  We are a third-party collections agency that was hired by ******** to collect on
  the past due balance of $132.72. We mailed a letter in March to the address we
  had on file. The letter had the name *** ******* on it. Therefore, if the
  letter went to someone who is not *** *******, the letter should have been returned
  and remained unopen. The last payment on this account was for $74.84 on 5/2/2021.
  The account wasn’t cancelled until 8/13/2021. Therefore, there is still a remaining
  balance on the account. Please be advised we have reported this account as
  disputed to the credit bureaus. 

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving harassing phone calls from this company with them calling me three straight days at 702 am, 704 am and 711 am cst. They keep on calling from different 260 numbers associated with the business even though I’ve asked them to stop. I have sent them an email asking them to cease and desist communications and have informed them I’m on the do not call list when they call and they immediately hang up. But they call back the very next day. I am not liable for any business with SOURCE RECEIVABLES and have never heard of them before. They did not provide me any proof of documentation by mail. I have asked them to cease and desist messages and have filed also a formal complaint for violating telemarketing laws calling before 8 am. I am tracking all future contacts by them for a future lawsuit as every time they call they are liable for up to a $4500 judgement in my favor for violating telecom laws.

  Business Response

  Date: 06/12/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third party collections agency that was hired by We
  ******** to collect on the past due balance of $907.87. This account was placed
  in our agency on 5/23/2023 and since we have only called the consumer a handful
  of times. The consumer called in on 6/2 and told us to stop calling and hung
  up. We removed the number from our records to call. We also received an email from
  the consumer and responded. 

  Customer Answer

  Date: 06/12/2023

   I am rejecting this response because:
  
  I called ** *******s and have no outstanding balance. This was removed from my account due to Covid job loss and ** *******s set me up with their Covid assistance program due to hardship during that time. This debt is to be removed because ** *******s has agreed to remove the debt. I reject owing any money to ** *******s and would request 1) all records of every phone call ** *******s has on file and all recordings rejecting the debt to ** *******s and 2) all the call logs from ** *******s and times they’ve connected me to their Covid assistance line and 3) I would want to subpoena and talk to every supervisor and call center employee there. Please remove any additional calls and this debt from my record. I am formally disputing this charge because of Covid and have paid all my other ** *******s bills on time
  
  
  

  Business Response

  Date: 06/16/2023

  We have reviewed the consumer complaint. ** *******s has not
  recalled the account or made us aware of any change in balance. This balance will
  remain in collections unless notified by ** *******s of something different.
  Any request of calls or notes from ** *******s should go through ** *******s
  directly. 

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******, I do not have a contract with SOURCE RECEIVABLES MANAG,
  LP, they did not provide me with the original contract as i requested

  Business Response

  Date: 06/12/2023

  Source Receivables Management has reviewed the consumer
  complaint. Source Receivables Management is a third-party collections agency
  that was hired by ****** to collect on the past due balance of $2852.37 for the
  account ending in ****. This account was opened on 3/20/2019. The email on the
  account is *********************.
  Attached are 5 open contracts with ******. 

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Source Receivables Management
  **** ****** ** *** **** *********** ** ********** ******* ** ********
  
  Fraud has been committed on my consumer report, which violates the FCRA & FDCPA. Source Receivables Management is using extortionate means to collect on alleged debt, I do not owe that resulted from extension of credit which violates Title 18 USC 892-894 and constitutes racketeering activities and extortion. This is a notice sent as per the Fair Debt Collection Practices Act (F.D.C.P.A.), 15 U.S.C. 1692 (G) Section 809 (B). This notice states that your claim is disputed and validation of the account is required: * Purchase Agreement * Evidence that vou are a licensed debt collector *Chain of Title *Proof that vou are license debt collector to collect in my state. * A requested copy of your State Department of Commerce and Insurance Certificate. THIS IS A REQUEST FOR ACCOUNTING: REQUEST REGARDING LIST OF COLLATERAL OR STATEMENT OF ACCOUNT IN REFERENCE TO U.C.C $9-210. This authenticated record must include all tax filings (including all 1099's, 1096's, and 1098's) any and all trades and/or investments and/or interests associated with this account of which I am alleged to be a party. I have a right to this information, as its directly associated with the reporting activities. Failure to substantiate the claim, please settle the account immediately and cease and desist all communication and have this tradelines deleted from my consumer report.
  
  15 U.S. Code § 1692e - False or misleading representations (10)The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer.
  
  In addition please provide the contract signed between Source Receivables Management & 11 ******, notarized and sworn under penalty and perjury for Source Receivables Management ability to collect this alleged debt.

  Business Response

  Date: 06/02/2023

  Source Receivables Management has reviewed the consumer
  complaint. This account has been recalled by our client. We have submitted this
  for deletion from all three credit bureaus. Please allow 30-45 business days
  for this update to show. 

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** and I do not have a contract with Source Receivable Management. They have not provided me with the original application like I asked.

  Business Response

  Date: 06/05/2023

  Source Receivables Management has reviewed the consumer
  complaint. Source Receivables Management is a third-party collections agency
  that was hired by ****** to collect on the past due balance of $999.19. This
  account was opened on 1/17/2017. The email on the account is ********************. The last payment
  made was for $37.89. Attached are contracts for multiple devices on this
  account. 

  Customer Answer

  Date: 06/14/2023

   I am rejecting this response because:
  
  
  
  This is not my account. I have never had that phone number and have never done business with Source Receivables Management. The information you have is incorrect, I have never had that phone number.
  Please delete account immediately from my credit report profile. 
  

  Thank you

  
  

  Business Response

  Date: 06/15/2023

  Source Receivables Management has reviewed the consumer
  complaint. The consumer is stating they have never done business with us. This
  account is a ****** account. If the consumer is claiming that this account was
  opened fraudulently, then a fraud form will have to be filled out. This can be
  found at *****************************************************.
  Once completed, ****** will investigate the account and notify the consumer of
  the findings. 

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Source Receivables Management regarding their failure to respond to my certified letter requesting verification of debt they are reporting to the credit bureaus. I believe their actions are in violation of the ***** Finance Code and have resulted in inaccurate information being reported on my credit report, causing me both statutory and actual damages.
  
  On March 27, 2023, I sent a certified letter to Source Receivables Management, requesting verification of the debt they are reporting using account number *************. According to the ***** Finance Code, a debt collector is obligated to respond to a consumer's demand for validation within 30 days of receiving notification. However, to date, I have not received any response from Source Receivables Management.
  
  Their failure to comply with the legal obligation to validate the debt within the specified timeframe has resulted in inaccurate information being reported on my credit report. This has had a detrimental impact on my creditworthiness, hindering my ability to secure favorable financing terms and potentially causing financial harm. I have made every effort to resolve this matter amicably without resorting to legal action.
  
  I kindly request that you investigate this matter thoroughly and take appropriate action to address Source Receivables Management's non-compliance with the ***** Finance Code. I request that they promptly remove the invalidated account from my credit report to rectify the inaccuracies caused by their neglect.
  
  Thank you for your attention to this matter. I trust that the Better Business Bureau will take the necessary steps to ensure fair resolution and uphold consumer rights.

  Business Response

  Date: 06/05/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ****** to
  collect on the past due balance of $1798.79 for the account ending in ****. We
  received the written request for validation and mailed out verification on 4/13/2023
  to the address **** ******* ****** ****** ** *****.  

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******. I do not have a contract with Source Receivables Management. They did not provide me with the original contract as requested.

  Business Response

  Date: 06/05/2023

  We are unable to locate this account with the information provided. Please provide an account number or full address in order to search this account in our system