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Business Profile

Collections Agencies

Source Receivables Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 270 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ** ******. I do not have a contract with Source Receivables Management, they did not provide me with the original contract as requested.

    Business Response

    Date: 07/10/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third-party collections agency that was hired by ****** to collect
    on the past due balance of $524.07 for the account ending in ****. This account
    was opened on 2/27/2015. The last payment made was on 12/16/2021 for $110.78. The
    email on the account is *******************. Please see the attached contract.
    Please be advised that this account has been updated as disputed.

  • Initial Complaint

    Date:07/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not consent to, authorize nor benefit from any of the account. Block and remove them. Please remove this account as I have no knowledge of any of this account due to the TransUnion & Experian data breaches/ identity theft. It is being investigated by the FTC. According to FCRA 605B this information must be blocked immediately until the investigation is over.

    Business Response

    Date: 07/10/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third-party collections agency that was hired by ********
    to collect on the past due balance of $1070.42 for the account ending in ****
    for ******* *********** ******* under the responsibility of ****** ******. This
    account was opened on 9/27/2016 and cancelled on 9/8/2020. The last payment
    made was on 8/18/2020 for $292.59. The email on the account is **********************.
    Please be advised that this account has been updated as disputed. If the
    consumer believes that this account has been opened fraudulently, a fraud form
    will need to be filled out. This can be found at ******************************************************* 

  • Initial Complaint

    Date:07/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 11 ******* I do not have a contract with SOURCE RECEIVABLES MANAG, they did not provide me with the original contract as requested.

    Business Response

    Date: 07/10/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third-party collections agency that was hired by ****** to collect
    on the past due balance of $2,586.27 for the account ending in ****. This
    account was opened on 8/2/2019. The last payment made was on 10/30/2019 for
    $107.00. The email on the account is **********************.
    Please see the attached contracts. Please be advised that this account has been
    updated as disputed.

    Customer Answer

    Date: 07/13/2023

     I am rejecting this response because:

    I did not sign a contract with this company and I am not liable for this debt.


  • Initial Complaint

    Date:07/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ******* I don't have a contract with Source Receivables Management, and they haven't provided me with the original contract.

    Business Response

    Date: 07/10/2023

    Source Receivables Management has reviewed the consumer complaint. We are a third-party collections agency that was hired by ****** to collect on the past due balance of $214.46 for the account ending in ****. This account was opened on 7/6/2005. The last payment made was on 3/10/2022 for $195.88. The email on the account is *********************** Please see the invoices showing the balance that is past due from March 2022 to June 2022. 

    Customer Answer

    Date: 07/11/2023

    I am rejecting this response because: I do not have a contract with Source Receivables Management.  I am not liable for this debt with *******  The account is not mine and I have no knowledge of the account.  Cleary the email provided doesn't belong to me.  I demand this account be removed from my credit report.







  • Initial Complaint

    Date:07/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* I do not have a contract with Source Receivables Management, they did not provide me with the original contract as I requested

    Business Response

    Date: 07/10/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third-party collections agency that was hired by ****** to
    collect on the past due balance of $365.26 for the account ending in ****. This
    account was opened on 5/4/2019. The email on the account where invoices were
    being sent is ************************. The last payment on the account is $126.63
    on 10/4/2021. Attached is a contract for an iPhone 11 that was not completed. 

  • Initial Complaint

    Date:07/01/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for the debt with ******, I do not have a contract with Source Receivables Management, They did not provide me with the original contract as I requested.

    Business Response

    Date: 07/06/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third-party collections agency that was hired by ****** to
    collect on the past due balance of $929.63 for the account ending in ****. This
    account was started on 11/20/2015. The last payment made was on 7/10/2021 for
    $144.91. The email on the account is *********************.
    Attached is a signed contract for an apple watch and an apple ipad that was not
    completely paid for. Please be advised that this account has been updated as
    disputed. 

    Customer Answer

    Date: 07/06/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  • Initial Complaint

    Date:06/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with * ******. I do not have a contract with Source Receivables Management. They did not provide me with the original contract as requested.

    Business Response

    Date: 07/06/2023

    Source Receivables Management has reviewed the consumer
    complaint. ******** hired us to collect on the past-due balance of $410.99 for
    the account ending in ****. As of 7/3/2023, the consumer has paid this account in
    full. Please be advised that this has been updated to the credit bureaus and
    will be removed within 30-45 days.  

  • Initial Complaint

    Date:06/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******, I do not have a contract with Source Receivables Management, they did not provide me with the original contract as I requested.

    Business Response

    Date: 07/03/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third-party collections agency that was hired by ****** to
    collect on the past due balance of $277.54 for the account ending in ****. This
    account was opened on 4/19/2020. The last payment made was on 8/2/2020 for
    $66.04. Please see the attached contracts. Please be advised we have updated this account as disputed. 

  • Initial Complaint

    Date:06/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a victim of fraud. The persons who got a hold of my social security number used it to purchase a new Apple watch and telephone service, that I 100% did not request. The new telephone lines are ************ and 8***********. This debt was with ** ******* previously when the police report was filed, but debt has been resold to Source Receivables.
    Case number: 9**********.
    Reference number: **************.

    I declare that I have never been associated with these telephone numbers, nor have I ever bought an Apple watch or authorized a purchase with my social security number through ********.

    Business Response

    Date: 07/03/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third-party collections agency that was hired by ********
    to collect on the past due balance of $150.71 for the account ending in ****.
    This account was opened on 12/17/2020 and cancelled on 2/7/2021. If the
    consumer believes the account was opened fraudulently, a fraud form will need
    to be filled out. This can be found at ******************************************************.
    Once received, ******** will investigate the account and reach out to the
    consumer with the findings. The ******** account number is *********. We will
    update this account as disputed to the credit bureaus. 

  • Initial Complaint

    Date:06/24/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm trying to settle and pay my debt, and I can't contact them. All numbers are not in service and the email no longer exists. I'm not sure how I'm supposed to pay if they don't allow me to call and get my account number.

    Business Response

    Date: 06/29/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third party collections agency that was hired by ****** to
    collect on the past due balance of $628.90 for the account ending in ****. We apologize
    for the inconvenience of being unable to get into contact with us. Our phone number
    is 1-877-251-3775. Our email address is [email protected].
    Please feel free to reach out. 

    Customer Answer

    Date: 07/01/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

Source Receivables Management LLC is NOT a BBB Accredited Business.

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