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Business Profile

Collections Agencies

Source Receivables Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 270 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******. I do not have a contract with Source Receivables M, they did not provide me with the original contract as I requested.

    Business Response

    Date: 07/18/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third-party collections agency that was hired by ****** to collect
    on the past due balance of $366.46 for the account ending in ****. This account
    was opened on 10/18/2019. The majority of these charges, $311.98, come from equipment
    related charges. The email address on the account is *********************** the same email
    on this account. The last payment made was on 1/11/2022 in the amount of $39.75.
    Attached is a signed contract for a black iPhone 11. Please be advised that
    this account has been updated as disputed. 

  • Initial Complaint

    Date:07/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 11 ******, I do not have a contract with Source Receivables Management, they did not provide me with the original contract as requested

    Business Response

    Date: 07/18/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third-party collections agency that was hired by ****** to
    collect on the past due balance of $4369.07 for the account ending in *****
    This account was opened on 7/5/2017. The email address on the account is *******************************,
    the same email on this account. Attached are four contracts for devices under
    contract with ******. 

    Customer Answer

    Date: 07/18/2023

     I am rejecting this response because:

    I am responding to your contact about collecting a debt. You contacted me via my phone number [************] and identified the debt as $4,369. 

    The amount you are claiming is incorrect. Please provide a detailed statement of the account. 

    If you have good reason to believe that I am responsible for this amount, mail me the documents that make you believe that. Stop all other communication with me and with this address, and record that I dispute having any obligation for this debt. If you stop your collection of this debt, and forward or return it to another company, please indicate to them that it is disputed. If you report it to a credit bureau (or have already done so), also report that the debt is disputed. 

    Thank you for your cooperation. 

    Sincerely, 

    ****** ******


  • Initial Complaint

    Date:07/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******. I do not have a contract with the collection agency. I do not have a contract with the collection agency trying to report this debt to my credit report. They did not provide me with the original contract as requested.

    Business Response

    Date: 07/18/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third-party collections agency that was hired by ****** to collect
    on a past due balance for the account ending in ***** This account was placed
    in our office on 12/8/2021 with a balance of $1417.43. Currently, the balance
    on the account is $849.43. On 4/27/2022, the consumer agreed to a settlement of
    $852.00 made in 3 payments of $284.00. The first payment came out on 4/29/2022,
    the second came out of 5/16/2022. The last payment that was supposed to be made
    on 5/30/2022 was rejected. We have tried to contact the consumer since then to
    no avail. This account was opened on 11/18/2015. The last payment made was on 9/19/2020
    for $289.99. The email on the account was *************************. Please
    contact our office at 1-877-251-3775 to discuss payment arrangements. 

    Customer Answer

    Date: 07/18/2023

     I am rejecting this response because: I don’t have a signed contract with the collection agency attempting to collect this debt I would like to see a signed contract with me agreeing to this debt. This is not my debt to be held accountable for. 





  • Initial Complaint

    Date:07/10/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******. I do not have a contract with Source Receivables Management. They did not provide me with the original contract as I requested.

    Business Response

    Date: 07/18/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third-party collections agency that was hired by ****** to collect
    on the past due balance of $1090.71 for the account ending in ***** This
    account was opened on 1/20/2016. The email address on the account is ***************************.
    The last payment made was on 8/26/2020 in the amount of $30.00. Attached are three
    contracts for devices that were under contract with ******. These devices were
    not paid off. This account has been updated as disputed. 

    Customer Answer

    Date: 07/18/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  • Initial Complaint

    Date:07/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not reliable for this debt with ****** . I do not have a contract Source receivables Management. They did not provide me the original contract as i requested.

    Business Response

    Date: 07/18/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third-party collections agency that was hired by ****** to
    collect on the past due balance of $963.73 for the account ending in ****. This
    account was opened on 12/22/2015. The email on the account is **************************. Attached
    are four contracts for devices that were under contract with ******. Four are
    leases and one is installment billing. These devices were not paid off. This
    account has been updated as disputed. 

    Customer Answer

    Date: 07/18/2023

     I am rejecting this response because:
    The email address they have is not mine and is not related to me at all. 
    I do not recall ever going to get a ****** contract about any type of device or service. 

    Business Response

    Date: 07/18/2023

    This account was opened for more than 5 years and payments were being made. It does not appear as fraudulent. If the consumer believes that this account was opened fraudulently a fraud form will need to be filled out. This can be found at ****************************************************** 

    Customer Answer

    Date: 07/18/2023

     I am rejecting this response because:




    I was not making no payments and no bank I have was connected or linked to ****** account. 

  • Initial Complaint

    Date:07/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 11 ******, I do not have a contract with Source Receivables Management; they did not provide me with the original contract as I requested

    Business Response

    Date: 07/18/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third-party collections agency that was hired by ****** to collect
    on the past due balance of $2156.73 for the account ending in ****. This
    account was opened on 5/22/2018. The email address on the account is ***********************.
    The last payment made was returned in the amount of $746.64. Attached are
    signed contracts. Please be advised that this account has been updated as
    disputed. 

  • Initial Complaint

    Date:07/10/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 11 ******. I did not with SOURCE RECEIVABLES MANAG, they did not provide me with the original contract as I requested.

    Business Response

    Date: 07/14/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third-party collection agency that was hired by ****** to
    collect on the past due balance of $786.53 for the account ending in ****. This
    account was opened on 3/26/2016. The last payment made was $210.58 on 10/23/2021.
    The email on the account is *******************, the same email on this
    complaint and where invoices were being sent to. Please see the attached
    contracts for devices that were not completed to end of contract. Please be
    advised that this account has been reported as disputed. 

    Customer Answer

    Date: 07/16/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    I will state again. I am not liable for this debt with 11 ******. I do not have a legal binding contract with this third party  collection agency SOURCE RECEIVABLE MANAG. They obtained my information illegally. They also did not provide me with the original contract as requested nor and singed agreement with their agency. So I would like for this third party agency to provide a  Request for VALIDATION, NOT VERIFICATION. If this information cannot be provided immediately then they are in violation of the FCRAct. I demand for this account to removed and correction to my credit report.

  • Initial Complaint

    Date:07/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a collections with ****** for 603$ handed to Source Receivable Management for collections. I was offered to settle the account for 330.24. The payment was made 2/10/2023 the money was taken out of my account 2/13/2023. The collections is currently on my credit report 5 months later. ****** says they never recovered the payment. Source Receivable Management claims the closed the account after once telling me I paid on my son account who has the same name as myself but never had a collections account with ******. Sources Receivable Management never confirmed the payment to my social. I recently called Source Receivable Management and they now said the account was closed. I then called Experian in regards to the issue and I was told the payment was never issues. Source Receivable Management has been extremely rude and unwilling to help resolve the issue but has clearly stated the payment was made. This collection delinquency has cause a major burden to my life and making purchases.

    Business Response

    Date: 07/10/2023

    Source Receivables Management has reviewed the consumer
    complaint. We have submitted this account for deletion. Please allow 30-45 days
    for this to be updated but not that it may be sooner. We apologize for any inconvenience. 

  • Initial Complaint

    Date:07/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* I do not have a contract with the SOURCE RECEIVABLES MNGMN, they did not provide me with the original contract as i requested.

    Business Response

    Date: 07/10/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third-party collections agency that was hired by ****** to
    collect on the past due balance of $1633.82 for the account ending in ****. This
    account was opened on 11/29/2019. The last payment made was on 6/4/2021 for $343.07.
    The email address on the account is *******************. Please be advised that
    this account has been updated as disputed. Attached are five signed contracts
    for different devices.  

  • Initial Complaint

    Date:07/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******, I do not have a contract Source Receivables Management, they did not provide me with the original contract as I requested.

    Business Response

    Date: 07/10/2023

    Source Receivables Management has reviewed the consumer
    complaint. We are a third-party collections agency that was hired by ****** to
    collect on the past due balance of $1015.89 for the account ending in ***** This
    account was opened on 10/18/2019. The last payment made was on 2/8/2021 for $651.89.
    The email address on the account is **********************. Please be advised
    that this account has been updated as disputed. Attaches are three signed
    contracts for different devices.  

Source Receivables Management LLC is NOT a BBB Accredited Business.

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