Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with,******. I do not have a contract with SOURCE RECEIVABLES MNG, they did not provide me with the original contract as requested. This is a violation of the Fair Credit Reporting Act, and these may not appear on my credit report if they can't be verified by any evidence or proof.

  Customer Answer

  Date: 08/10/2023

  Letter was mail to business address 30 days prior to this complaint. Business should have on file.

  Business Response

  Date: 08/15/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ****** to
  collect on the past due balance of $648.15 for the account ending in ****. This
  account was opened on 2/7/2013 and had been open for 8 years. The last payment made
  was on 7/13/2021 in the amount of $300.00. The email on the account is ************************, the same
  email on this complaint. Attached are two signed contracts for devices leased
  by the consumer and never returned/paid off. This balance is due and owed. 

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to lodge a formal complaint against Source Receivables Management for their mishandling of my credit report and their refusal to provide proper verification for an alleged debt.
  
  I am NOT responsible for the supposed debt with ****** that's tarnishing my credit report. I've been asking Source Receivables Management to show me some proof or the original application, but they've chosen to ignore me altogether.
  
  I don't have a contract with Source Receivables Management, and it's making me absolutely furious that they're messing up my credit score without showing a shred of evidence.
  
  I DEMAND that Source Receivables Management takes this seriously and investigates this alleged debt promptly. If they can't back it up with the original application or credible documentation, then they better remove this negative entry from my credit report immediately.

  Business Response

  Date: 08/08/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ****** to
  collect on the past due balance of $2228.53 for the account ending in ****.
  This account was opened on 2/25/2015. The email on the account is ************************. A payment
  made on the account of $227.81 was returned on 3/27/2021. Attached are signed
  contracts for  devices not completed to term.  

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 11 ******, I do not have a contract with SOURCE RECEIVABLES MNGMN, they did not provide me with the original contract as I requested.

  Business Response

  Date: 08/08/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ****** to
  collect on the past due balance of $2604.32 for the account ending in ****.
  This account was opened on 2/25/2020. The email on the account is a**********************. A payment
  made on the account of $700 was returned. Attached are signed contracts for two
  devices leased from ****** by the consumer. 

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with source receivables mng. I do not have a contract with source receivables mng. They did not provide me with the original contract as I requested

  Customer Answer

  Date: 08/02/2023

  I am not liable for this debt with source receivables mng. I do/did have or sign a contract with source receivables mng that would require me to owe them anything. When I asked for a original contract, they did not provide me with the original contract as I requested

  Customer Answer

  Date: 08/08/2023

  This was sent back in March via certified mail. 

   

   

  ****** * ****
  
  **** **********
  
  **** * ** ****** ******** ******* ****
  
  ******** *** ******** ***** ****** 
  
  ************ ** *****

   

   

   

  Source Receivables Management  

  4615 Dundas Dr, Greensboro, NC 27407

   

   

   

  Requesting Validation for Acct #: ********

   

   

  To Whom It May Concern:

   

  This letter is being sent to you in response to a listing on my credit report. This a notice to request validation. Under the Fair Debt Collections Practices Act (FDCPA), I have the right to request validation of the debt you say I owe you. Be advised that I am not requesting a "verification", I am requesting a "validation;" that is, competent evidence such as a CONTRACT I signed with Source Receivables Management, that I have some contractual obligation to pay you. Please provide at least that contract or any information within 30 days from the date of your receipt of this request for validation:

   

   

  An Agreement that bears the signature of the alleged debtor wherein he or she agreed to pay the creditor:

   

   

   

  If your offices fail to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately.

   

  Sincerely,

   

  ****** * **** 
  
  *** ******** ***** ****** 
  
  ************ ** *****

  Business Response

  Date: 08/09/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ****** to
  collect on the past due balance of $618.72 for the account ending in ***** There
  is no signed contract between the consumer and Source Receivables Management.
  We are an agency hired to collect on behalf of ******, and the consumer agreed
  to allowing ****** to do this in the case of a past due balance when they
  accepted the terms and conditions. Attached are two open contracts for devices
  leased to the consumer from ******. Please find ******’s terms and conditions *********************************************************. 

  Customer Answer

  Date: 08/09/2023

   I am rejecting this response because: wether or not I had a contract with ****** was never a point of contention. I asked for a contract from Source Receivables Management saying that I OWE THEM months ago and they never responded. Thus, I don’t owe them anything. And I would like it removed. 
  
  
  
  
  
  

• Initial Complaint

  Date:07/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 28,2023
  
  ****** ****** *** ********** ** ********* ** ***** **** *********** **** ********** 
  Source Receivables M
  **** ****** ** ********** ** ***** 
  According to the Fair Credit Reporting Act, Section 609(a)(1)(A), you are required by federal law to verify - through the physical verification of the original signed consumer contract - any and all accounts you post on a credit report. Otherwise, anyone paying for your reporting services could fax, mail, or email in a fraudulent account.
  
  I demand to see Verifiable Proof (an original Consumer Contact with my Signature on it) you have on file of the accounts listed below. Your failure to positively verify these accounts has hurt my ability to obtain credit. Under the FCRA, unverified accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the account listed below.
  
  I demand the following account be verified or removed immediately:
  *****
  
  Also please remove all non-account holding inquires over 30 days old and add a Promotional Suppression to my credit file.
  
  Thanks,
  
  ****** ******

  Business Response

  Date: 08/02/2023

  We have reviewed the consumer complaint. We are a third-party
  collections agency that was hired by ****** to collect on the past due balance
  of $1885.72 for the account ending in ****. This account was opened on 7/8/2020.
  The last payment made was in the amount of $207.00 on 12/31/2021. The email on
  the account is ************************.
  Attached are three contracts for devices received from ****** but were never
  returned or paid off. Please be advised that this account has been updated as
  disputed, but is valid and owed. 

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don’t have a contract with the agency that is trying to extort debt. This is unjustifiable harassment and this business is not BBB accredited. The records are outdated on closed consumer accounts from ****** that had a zero balance as of 2020, was suspended due to active duty orders several occurring times and they are unauthorized to collect any debt. This debt was never presented as debt in the past on a credit file by this agency and has been disputed before by others and removed from all credit bureaus. So to appear as a collateral receiver 3yrs after account was closed for a $2,981.78 is unacceptable business code conduct and the account was paid in full April of 2021 by the consumer ****** history statement. I Requested legal compliance UCC3-503, SCRA and the business refused.

  Business Response

  Date: 08/02/2023

  Source Receivables Management has reviewed the consumer complaint.
  We are a third-party collections agency that was hired by ****** to collect on
  the past due balance of $2981.78 for the account ending in ****. ****** placed
  this account in our office on 11/9/2022. This account with ****** was opened on
  4/28/2016. The last payment made was on 12/29/2021 for $89.00. The email on the
  account is *********************. We
  are the third collections agency to collect on this balance. Each agency
  reports to the credit bureaus and is required to remove it once recalled by
  ******. That is why the consumer has seen the account come on and come off. A big
  portion of this balance, $1368.03, comes from equipment related charges for
  devices received from ******. This account is due and owed. Please be advised
  that this account has been updated as disputed. 

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  a fraudulent account that has been inaccurately linked to my credit profile. Opened in May Of 2021, an account was opened under the ******** account number *********. However, the debt collection agency, Source Receivable Management, has listed the account under account number ****** In There System.
  
  The primary basis for my dispute lies in the discrepancy of the date of birth associated with the said account, which does not match my own. I recently filed a detailed FTC report regarding this matter, yet the account was unjustly verified without an appropriate and accurate investigation.
  
  I am exercising my rights under the Fair Credit Reporting Act (FCRA), specifically under 15 USC 1681 I 7 Procedure in case of disputed accuracy. Accordingly, I am requesting that you provide me with a comprehensive and detailed description of the investigation carried out to ascertain the accuracy of this debt. This description should include all relevant information and documents used during the verification process.
  
  Furthermore, I am aware that the credit reporting agencies are legally obligated to respond to this re investigation disputes within 15 days of receipt, and I trust that you will abide by this timeline. By law, you now have 15 days from the date this letter is received to provide me with the requested information. Failure to comply with this timeline will be seen as a violation of the FCRA.

  Business Response

  Date: 08/01/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third party collections agency that was hired by ********
  to collect on the past due balance of $718.01. The ******** account number is
  *********, but under our system it has the account number of ********. It is
  normal for a collection agency to have their own numbering convention to locate
  accounts. This consumer is claiming fraud and on 7/7/2023 we mailed out a fraud
  packet. This needs to be filled out for ******** to conduct a proper
  investigation. 

  Customer Answer

  Date: 08/01/2023

   I am rejecting this response because: I have provided all the documents needed to support my claim the companies is in violation of my consumer right under 15 USC 1681 I 7 I received a notification saying that these details was verified & updated but didn’t receive the detailed description on how the decision was mad I need a copy of my wet ink signature showing that I signed to have this account established if the companies consider this as accurate I was lent of age to establish an account with the Carrier they are referring to all the evidence is listed in my police report & on behalf of attorney and we will be taking legal actions for compensation for the affects this company  SOURCE RECEIVABLE MANAGEMENT has caused with the illegal insertion of this debt without sending any notice before the insertion I have USPS informed delivery proof that this company didn’t send me any notification before illegally parking this innacurate information into my consumer report without my written consent or verification I have filed a police report for all  unauthorized information found in my consumer report and it will be sent to all companies including source receivable management & ******** along with the ******** Pack filed and notarized the company will now have 15 days to complete a proper investigation under 15 USC 1681 I 7 and must send me a detailed description of any information on their final decision 
  
  
  
  
  
  

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I received a bill from a company called: Source Receivables Management for $1848.59 for *********** ******, don't know who or what that is. I try calling the number and everytime I am asked to identify myself. So I say NO explain to me what I'm being billed for and why. They hang up on me everytime.Now I receive calls on a daily basis asking me to confirm my name and address before they can talk to me. I refuse and they hang and say we will call you back.So I decided to google the name of the name of the company. I spoke to a representative and gave her the account reference number, I felt okay to give her all the information she requested and turns out to be correct. I who lived in ******* 2019 with the same name, social security number, date of birth was also living in *** ****. Except when the account was opened I was in the emergency room in Georgia. NOW my question is what the hell am I to do now? Companies opening up accounts without proof of identity or did they with ..... STOLEN IDENTITY!!!!
  I want this nightmare to end!!!!

  Business Response

  Date: 07/23/2023

  **** ******** stated the billing agency was Source Receivables Management for an account with *********** ******. Our Company is Receivable Management Group, Inc. (RMG). RMG does not nor has ever collected for or represented *********** ******.

  Business Response

  Date: 08/01/2023

  Source Receivables Management has reviewed the consumer
  complaint. We understand that the consumer is stating that this account was
  opened as a result of identity theft. If this is the case, an ID Theft Affidavit
  will need to be completed and turned in along with a police report. This can be
  mailed to ** *** **** *********** ** *****. 

• Initial Complaint

  Date:07/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this with ******, I do not have a contract with Source Receivables. They did not provide me with the original contract as I requested

  Business Response

  Date: 08/01/2023

  We have reviewed the consumer complaint. Source Receivables
  Management is a third-party collection agency that was hired by ****** to
  collect on the past due balance of $1643.45 for the account ending in *****
  This account was opened on 8/5/2019. The last payment made was for $548.11 on 3/23/2021.
  The email on the account is *********************.
  Attached are 3 contracts for devices leased to the consumer from ******. Please be advised that this account has been updated as disputed. 

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with ******. I do not have a contract with SOURCE RECEIVABLES MANAGEMENT. They did not prove me with the original contract I requested.

  Customer Answer

  Date: 07/22/2023

  This is the letter I sent to collections. I have sent multiple letters with no response. 

  Business Response

  Date: 08/01/2023

  We are unable to locate this account. Please provide an account number or social security number so that we are able to locate this account. 

  Customer Answer

  Date: 08/02/2023

  Better Business :

  My social security number is ***********.

  Business Response

  Date: 08/03/2023

  Source Receivables Management has reviewed the consumer
  complaint. We are a third-party collections agency that was hired by ****** to
  collect on the past due balance of $1593.26 for the account ending in ****. We
  did not receive any written complaints from this consumer. We only received a
  dispute via the credit bureaus. This account was opened on 4/28/2019. The last payment
  made was for $313.16 on 2/18/2021. The email on the account is ************************. Attached are
  four open contracts for devices leased to the consumer.