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Business Profile

Computer Software Developers

Drake Software
BBB Accredited BusinessA+Rated by BBB
Visit Website(828) 524-8020Write a Review

About

Overview

Drake Software

235 E Palmer St

Franklin, NC 28734-3049

Get Directions

BBB Accreditation & Rating

Drake Software is BBB Accredited.

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Rating

A+

Reasons for rating

  • Customer Reviews are not used in the calculation of the BBB Letter Grade Rating.
More InformationHow are BBB ratings calculated?

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About This Business

Drake Software is a provider of tax
preparation software. Drake provides the tools and support tax professionals
need to build their businesses.

BBB Accredited Since: 2/17/1997

Years in Business: 49

Products and Services

Tax Software
Accounting Software
Tax Return Processing Services

Business Details

Local BBB:
BBB of Southern Piedmont and Western N.C.
BBB File Opened:
2/17/1997
Business Started:
1/1/1977
Business Started Locally:
1/1/1977
Business Incorporated:
10/18/1985
Type of Entity:
Corporation
Alternate Names:
Drake Enterprises, Ltd.
Business Management:
Mr. Eric Rogers, Account Manager
Ms. Kathy Thompson, Vice President of Customer Service
Mr. James Stiles, President
Mr. John Sapp, Vice President
Mr. Joshua Drake, Vice President
Ms. Alice Curry, CFO
Number of Employees:
575

Additional Contact Information

Principal Contacts
Mr. James Stiles, President
Mr. John Sapp, Vice President
Mr. Joshua Drake, Vice President
Customer Contacts
Mr. Eric Rogers, Account Manager
Fax numbers
Primary Fax: (828) 349-5773
Social Media

Additional Information

Business Categories
Computer Software Developers, Tax Software

Latest Reviews

  • Brian R

    "They are a good software company but the rise of cost and also didn't even realized not so long ago that the company was sold off to another company from REMOVED. It would have been better that they stood with lower cost and also customer service is not so great how it was years ago."

  • Andrea A

    "Drake Software should train their sales REMOVEDresentatives on how to explain the product to potential customers. The REMOVEDpresented the product like it was similar to turbo tax." ... Read full review

  • Rosa M

    "Frustrating Purchase Error and REMOVEDI am writing to express my extreme dissatisfaction with a recent purchase and the subsequent interaction I had with your customer service department.I recently purchased two business income tax returns for $129." ... Read full review

View all Reviews

Frequently asked questions about Drake Software

  • Is Drake Software BBB Accredited?

    Yes, Drake Software has been a BBB Accredited Business since February 17, 1997.

  • What is the BBB rating of Drake Software?

    Drake Software has an A+ BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.

  • How many complaints does Drake Software have on BBB?

    Drake Software has 33 complaints filed with BBB in the last 3 years, 8 of them in the last 12 months.

  • How many customer reviews does Drake Software have on BBB?

    Drake Software has 6 customer reviews on BBB.

  • How do I file a complaint against Drake Software?

    You can file a complaint against Drake Software on BBB.

  • Where is Drake Software located?

    Drake Software is located at 235 E Palmer St, Franklin, NC 28734-3049.

  • What does Drake Software do?

    The BBB Business Profile for Drake Software describes the business as follows: Drake Software is a provider of tax preparation software. Drake provides the tools and support tax professionals need to build their businesses. Business category: Computer Software Developers.

  • How long has Drake Software been in business?

    Drake Software has been in business for 49 years, since 1977.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.