Customer ReviewsforCedar Management Group

I would give them a negative 1 if you had that option. They require homeowners to pay a $400 fee ( least mine was) when you sell your house for account transfer, documentation fee and certification. Sorry but thats ********. They write up violations for some things neighbors do t even have. They are ripping people off! Oh gave me two days to pay it so I cant write a check but have to pay processing fee to use my card! They are not active in community and dont do enough to warrant what they get paid by many HOA.

******,As lenders have been more stringent in their underwriting procedures, their underwriting guidelines require that HOAs disclose information about not only the property, but the entire standing of the **** This could include the financial standing, legal disclosures, current foreclosures, current loans the association may have, and any further information as needed.At the time of closing there is a one-time certification fee of $200 due from the seller. Also, there is a one-time ********************* fee of $200 due from the buyer. The Certification Fee is an administrative fee that covers the cost of certifying the dues, verifying the capital contribution, and advising of any outstanding balances or fees associated with the property. Also requested is a copy of the recorded deed as well as a completed contact sheet completed with the buyers information.The Documentation and Set-Up fee is an administrative fee that covers administrative expenses involved with inputting the new owner's information in our system and incorporating them into the HOA's records.Cedar Management Group is a vendor that works for your Association and has no decision making authority when it comes to citing or sending violations, these decisions are made solely by the ***** of ********* within your Association.The processing fee you mentioned is also not a Cedar charge, but one charged by ************* that Cedar has no authority to waive or adjust.

This is a follow-up to Cedar Management's response to my review on 7/7/2023. When you say that my multiple emails to your staff were all "responded to within 48 hours or receipt," you are misrepresenting yourself. Automated emails stating that someone will be contacting me soon does not equate to receiving a phone call or email from the Area Manager or Director - neither of whom ever reached out to me per my request. And the only reason my calls and emails were escalated was due to the lack of response. Let's be clear and transparent here. The only person who did reach out to me was the HOA's attorney.

****,As previously stated, all correspondence through our support staff was handled within 48 hours per company policy, and none of the responses were automated, they were simply similar. All of your messages were regarding board member concerns, which our support staff would not have been able to provide information on, therefore all of your messages had to be forwarded to the appropriate parties to be reviewed, and support conveyed that back to you accordingly with each new message you sent in. The community manager has confirmed that she was unable to speak with you when requested as you had threatened legal action, and our company policy is to cease communication from that point forward. From there, the Board determined that it would be best for communication to come directly through the HOAs attorney, who did contact you regarding your concerns, as you stated in your recent message.

Do not do business with this company. You cannot talk to anyone that is knowledgeable about your issues. They say that the community manager will call you back, but they don't. Every time you call and ask for the community manager, they say that they are in a meeting. The only thing they do is give you the run around.

*******, Cedars goal is the total satisfaction of our communities, and to provide positive (and professional) service! Please be advised that Cedar has a 24/48 turnaround time to return phone calls. Upon further review of this matter, we have no record of any phone calls that match the contact information provided. Please email ************** with your detailed list of specific concerns, which will be addressed accordingly if applicable.

Monies taken that are unaccounted for at my closing..I sold for many reasons but one was to get away from these thieves. They do not respond to you and they pass the buck at every turn. They are holding almost 4 grand that is mine.The board is in agreement with me but cedar does nothing... litigation may be my next step

*****,Please be advised that we received the closing documentation with the full HUD, which is needed to process the refund, on 2/26/24. The closing funds were processed and the unit sale completed. Your refund check is in the mail being sent to your confirmed mailing address. It typically takes 4-6 weeks to receive closing documents and funds for a unit sale. We have to have these in our possession, along with the full HUD, to process any after sale refunds.

This company was in charge of the building that I currently work in. We had a leak in the elevator, and after MONTHS AND MONTHS of going back and forth, I finally had to step in and get the ball rolling with the insurance company and the elevator repair company. Once I did, the elevator was fixed within 1.5 weeks. They obviously got fired for lack of due diligence for that among other projects. They closed the bank account that we were depositing into and cut us 2 different Cashiers checks, but only sent us the smaller of the two. . Once pressed about it, they said to send them a label and they will send the check... Send THEM a label, so they can send OUR money to US. Obviously no was the answer, so they said we could pick it up. Kind of a drive, but fine. I asked when I could come. The lady said she will check and see when I could pick the rest of the money up at the front desk and call me back... 2 days later, CRICKETS. Since then, the owners association found out that the *** was not properly filed for years, so no new bank account could be opened. Meanwhile I found out that Cedar management received WRITTEN notification on December 18th from the ***** that our *** was going to be suspended and DID NOTHING and told NO ONE. That's a blatant dereliction of their fiscal duties to their client. The manager at the office was the last straw. She tried to tell me that the Agent at the ***** with NO DOG in the fight was wrong and she was right. AND she was rude!!!This company is the worst.

****, Please be advised that Cedar Management Group is a vendor that works for your owners association, and has no decision making authority. Cedars goal is the total satisfaction of our communities, and to provide positive (and professional) service! Please email ************** Please be advised that per the termination notice the working relationship ended amicably between ************** and Cedar Management. After the bank accounts closed, Cedar had no way to bill for a shipping label with tracking so a label from the *** was requested, which is a standard industry practice. We also provided the option for this to be picked up in the office. The closing financial reports and final funds are generally ready between the 15th-20th of the following month. ******************, at the *** office, the *** was suspended due to 2017-2018 taxes but the **** shows that they were submitted by Cedar for processing. The tax years 2021 and 2022, reflect lingering penalties, late fees and interest. Cedar never received an invoice regarding a reinstatement fee from ****** and the suspension notice was not received until December 2023. Per the management contract, Cedar Management Group is only responsible to register as *** which was done properly.

theres a reason they have such a low rating I completely agree with most of these other 1-star reviews. Paying for services we never receive, slow or never responded to communication and overall terrible community management. they have myself and several other residents considering a move

*****,Cedars goal is the total satisfaction of our communities, and to provide positive (and professional) service! Please email ************** with your detailed list of specific concerns, which will be addressed promptly if applicable.

The most incompetent company I have dealt with, perhaps ever. They lose employees on a weekly basis and are totally unable to manage their workload. Not only are they really bad at HOA management, they simply do not care at all and ************ their fees in the hopes that HOA boards will not take the time to replace them. I wouldn't hire this company under any circumstances.

****************,Please be advised that any issues or concerns regarding your Community were handled within a reasonable time frame while still under Cedars care. These claims regarding employee loss and unmanageable workload are unfounded and false. Please direct any future comments or concerns to your current management company.

Cedar Management Group made a mistake on my *** assessment account and without so much as one word via phone, email or otherwise, contacted the Glens of Riverside *** and then the ****************** and immediately began a collections action which then led to a lien on my property which then led to them moving forward with foreclosure proceedings, all without one word of contact. I own 2 properties in Glens at Riverside neighborhood and it appears that they made an accounting error that they did not correct, which led to these actions. I pay the *** monthly dues early, never late and not even on time. They are usually paid early. I am outraged and very frustrated as I just found out yesterday that they were attempting to foreclose on our property without our knowledge.

******,Please be advised that a 15 Day Demand Letter was mailed to all known addresses, including your property address on July ****** notifying you that your account was in arrears. Since the amount was not paid in full within the allotted timeline your account was turned over to ****************** as per your Associations collection policy.****************** has contacted us stating that you requested to have funds transferred from your other property in the same community over to your account that was with collections. This request was approved and the late/collection fees have also been waived as a courtesy.Please make sure with future payments that they are either separate checks with the propertys account number or that you remit these payments online for each corresponding property.

Cedar Management Group has terrible customer service. They lied to us, mismanaged our finances, refused to find contractors to do our repairs, would not give out phone numbers for the persons in charge of our property, extra - extra slow responding to our emails, never visited our property so they had no idea what we looked like, billing department had no idea what was going on, accounting department almost caused one new owner in receiving his loan because they did not respond in time before closing, delayed sending our records to the local management company that we finally changed to - the list goes on and on.

****,Converse Place had access to ************** for the Association produced by Cedar Management Group on their portal. Per the contract, the Board has ******************************* adjustments to the monthly financials sent out before the 25th of every month or else financials are posted as is. Cedar sent multiple service requests to multiple vendors, and most of them refused to work with the Association after meeting with you directly due to your unreasonable expectations/demands.The contract also stipulates a single point of contact with Cedar so that the Community Manager can take direction from a singular Board Member after said Member discusses any issues or concerns with the rest of the Board and a decision has been made.Per our records all emails were responded to within our 48 hour turnaround time. All closing requests are delivered within a guaranteed time frame after payment is remitted, the details of which are listed in the terms and conditions agreed upon at the time the documents are ordered.Your Association has transitioned out of our care as of 12/15/23. Please communicate any further issues or concerns directly with your new management company.

Priorities are way off base. They do things not needed and dont do things needed. Waste money on bad decisions. Slow to respond as far as action being taken. Everything is always under review. Cant get a straight answer. Only respond to threats. Even the lady that works for them driving around a neighborhood for hours looking for violations laughed at me when I asked her about getting in touch with someone for repairs. Big waste.

****,Please be advised that Cedar Management Group is a vendor that works for your ********** Carmel ******* II, and has no decision making authority in regard to maintenance or financial requests.The typical turnaround time given in our autoresponders for service request approval/denial is two weeks. This allows time for the Community Manager to contact the ***** of ********** volunteer homeowners in your community, who are the authority on any and all service requests.The financial statements, tracking all HOA revenue and expenses, are also made available to all owners on your portal at portal.mycmg.com.Your Community is contracted for inspections 6 times a year, and the only inspector Cedar has had on site for your Community over the past year has been a male inspector. You are claiming that you spoke with a lady (female) inspector which simply cannot be the case due to the reason stated above.