Business ProfileforCedar Management Group

On 2/9/2024 I sold my condo, which is managed by Cedar. At the time of closing, I discovered that the amount I owed the *** incorrectly reflected that I owed ****************** dues, the ****************** special assessment had not been removed from the total amount I was paying then, and the condo certs fee I'd already paid via credit card in December was reflecting as being owed. The attorney's office attempted to contact Cedar to get the up to date amount owed, and was unable to get ahold of anyone. My options were: move forward with closing or postpone until the following week (assuming they could get ahold of Cedar). I opted to move forward, assured Cedar should refund the double payments. I sent cedar an email that same day letting them know this had occurred and never heard back. on 2/26 I sent another email to follow up and got a response asking me to send my closing statement, which I did. I received a blank email back two days later- I responded to this letting them know it was blank and never heard back. Sent another followup email on 3/18 and got a response on 3/20 that "there is a credit on your account, please confirm your mailing address" - I sent a reply confirming. On 4/10 I sent another email asking if a check had been sent or not - received a reply on 4/16 that said "thank you for your email. We have forwarded your inquiry to the appropriate parties for review and assistance." As of 4/26 haven't heard a word. When I call, I'm told to email closings@mycmg, as I have been. The amount paid/desired resolution are calculated as follows: Duplicated *** special assessment + fees for ******* + February ($483.95x2) - the prorated credit received at closing for 2/9-3/1 ($181.06), + duplicated condo certification fee ($290-Already paid $206 on 12/20) it's unclear why the amount at close is higher, I was told by closing attorney it is the same fee/charge, so I subtracted the difference ($84) from my desired settlement. The upload docs button doesn't work.