Reviews
This profile includes reviews for CPI Security Systems's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 71 Customer Reviews
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Review fromThomas S
Date: 11/09/2023
1 starDo not use this company. The worst cancellation policy ever. When I called to cancel, the person on the phone had the audacity to tell me oh if you called yesterday we could have cancelled without you paying for another cycle. Absolutely horrible policy and customer service. Not to mention their products are lousy. Doorbell camera only works if someone pushes the button. And their other camera are garbage too. Their products are not reliable and perform terribly. Ring doorbell and Nest are far superior products, as I am sure most other ones are too. This company does not care about its customers. They are scammers and complete rip off artists. I will never use these clowns again. And I am only leaving one star because the review makes me. They dont deserve and stars.
CPI Security Systems
Date: 12/12/2023
Thank you for your feedback. It is very important to us. We do require a 30- day cancellation notice to terminate services. I also apologize that the cameras did not meet your expectations. We hope to one day be able to restore your faith in us.Review fromJim S
Date: 11/03/2023
1 starI have had a CPI security system since the 80's. Lately I have become less and less pleased. Recently I had some updates completed to the system. Communication with the *** office has been very difficult. Billing accuracy has not been good, and phone communication is the pits. Late yesterday l was to told to hold or enter their "call back" system for a call in apx 4 minutes. Two hours later I gave up. Today I called again and this time I just continued to hold for iver one half hour. Hence this message. I will call another provider unless I get a call back before 4PM. Tiring of bad service!*********************** ***************************************************************** ************CPI Security Systems
Date: 12/13/2023
Thank you for your feedback. It is very important to us. Our records do indicate that we have spoken with ******************** since the initiation of his review. Please let us know if any further assistance is needed.Review fromKevin B
Date: 10/20/2023
1 starLackluster customer service/support. Equipment does not work reliably. *** contacted them numerous times regarding the outdoor ******************* they continuously go offline and are inaccessible, which defeats the purpose of being to view outside using mobile devices. I have to restart multiple times along with their router and repeater that was installed to improve signal. I am really disappointed with the lack of stability of these cameras from CPI. I have one generic outdoor camera from Amazon and have zero issues connecting and viewing video. The only constant from CPI CAMERAS is the fact they dont work when needed to view outside. You can rest assured I will cancel my service with CPI once the timeframe expires. Dont get conned into signing a contract foe subpar service and equipment.CPI Security Systems
Date: 12/13/2023
Thank you for your feedback. It is very important to us. Our records do indicate that we have spoken with ************** since the initiation of his review. Please let us know if any further assistance is needed.Review fromMissy G
Date: 10/18/2023
1 starThe most terrible service provider I have ever encountered in my life. After 3 years of service, I've decided to cancel my service. However, they have the most incompetent people who work there from billing, tech support, including several so called leadership/managers I've spoken with; who can't/don't know how to do simple task like cancel service property. I've called and talked with 25+ individuals, keep getting the run arounds, finally was told, service cancellation have been completed but it was never. They only turn off monitoring but not fully deactivate account as they want to continuously charge/bill you for it and take your money for free for service they no longer providing.. so way it works is they'll stop monitoring your property and kick you out of your account/apps at your request to cancel but will not completely remove your account from their system so they can continue to bill you = free money for them and headache/waist of time and $$ for you .. and if you call to ensure deactivation, you'll only get the run arounds, transfers, hung **** misinformation, etc. pretty much everything but resolutions... they'll also attempt to hold your devices hostage that you've transferred or get from them (fully paid for) so you won't be able to activate to another service... quite the scam they got going on. Had to learn the hard way and will I ever set up service even if cost $.001.. they absolutely don't care about their customers or retention no matter how long you had service, how much $$ you've spent, no miss payment, none of that.... Do not, I repeat DO NOT get service from CPI .. go anywhere but not them. They are scammers!!!!CPI Security Systems
Date: 12/13/2023
Thank you for taking time to provide us feedback. It is very important to us. Unfortunately, we were unable to locate ************** account based off the information provided. We would love the opportunity to look into this matter but will need more information to do so.Review fromGeo S
Date: 10/05/2023
1 starAlthough more expensive we thought CPI was worth it due to their usually great customer service and rapid response times. However, we are moving and needed to cancel our service so I called in and in the process of stopping our service had to listen to about 15 minutes of marketing BS about the service for our next home. A week later I called back in to ask a question about the shutoff time and found out that contrary to what I had been told on the first call no cancellation was scheduled. I was sent to ******** supposedly the person who handled the first call and found out that she apparently never sent the cancellation email. A suspicious mind might think this was a way to extract another month's service fee but at any rate she was very rude. I know from our 15 years or so with CPI that there are some ****************** working there that are also very good at what they do. We've never had a single issue. Just wanted to point out that a single rude individual can undo the good will built up over a decade or more with a few rude remarks. While CPI is spending a fortune trying to hold on to their customers and attract new ones, they have a few employees who are quite busy driving away their existing customers. I never thought I would switch but will be looking into what other security services are available at our next home.CPI Security Systems
Date: 12/13/2023
Thank you for your feedback. It is very important to us. We apologize that you have not had a pleasant experience with us. Our records indicate that your account has been cancelled since the initiation of your complaint. We hate to lose you as a customer. We hope to one day have the opportunity to restore your faith in us.Review fromStacey L
Date: 06/28/2023
1 starpoor customer service system has not worked since its been in my house. Talking about I have to pay $4000 for equipment that don't work even if I cancel the service from them but I can't access that equipment myself..... What since does that make and this is the 3rd issue in a year.Review fromDeanna B
Date: 06/15/2023
1 starHorrible company. System outside cameras go off constantly when I am outside working all day long. But we had an intruder drive up our driveway and none of the 4 nor the door camera sensed a moving car nor the naked woman being pushed out of the car. Our dog alerted ** and we called the Sheriff. Naked woman standing on our porch with then lights on outside, still did not record. It did however get the Sheriff driving up our driveway. When I called they constantly tried to blame my internet connection which is high speed fiber optics! The first person disconnected me once she realized I was going to cancel, probably so she did not get docked for losing a customer. We are in a month to month service agreement, but still today is June 16 and our bill was paid on June 6 but the earliest they will cancel service is August 4! Making ** still pay for July!!!!! I told them I hope the additional $30 they get from me makes a big difference to them now that they sold out to another company and try to get you to buy all new cameras! Do NOT USE Cove/CPI Security.CPI Security Systems
Date: 06/16/2023
Dear BBB,We have tried to locate Ms. ********** account and were unsuccessful with the information provided. If Ms. ******** could provide me with her contact information, I would be glad to look into this for her.Kind RegardsReview fromAshley G
Date: 06/07/2023
5 starsCPI is a great company. They offer a variety of great product and services. They have great customer service! I had a customer service question, and they were able to help me in one phone call. The technician was super friendly and very helpful. Thank you, CPI, for giving me peace of mind while I am at home and while I am away.CPI Security Systems
Date: 06/08/2023
Thank you so much for your 5 star review and feedback. We are so glad to have you as a part of our CPI family!Review fromL.D
Date: 06/07/2023
1 starCPI is by far the worst system I could have ever inherited with my home purchase. The reason the billing manager seems to be down is because they are aware theyve been hacked and have not disclosed this to consumers. I saw that the billing manager page had also been blocked by my home internet security system. Unknowingly that it had been blocked due to attached malware, I unblocked it. I paid the bill then got a receipt from a company called cyber source that has cpi logo within the receipt. All of my receipts in the past have been from CPI.Review fromChris M
Date: 06/05/2023
1 starBait and switch. I left ADT and went to CPI because I wanted to support a local business. Initially I was very happy with the sales rep and the install. However, I soon found out I was lied to and they refuse to make it right. I knew I would be moving so I asked before signing a five year contract if that would be an issue. I was told no issue at all the equipment and contract would go with me. This was November 22'. We moved May 23'. When I called to figure out what was needed for the "no problem" move I found out it would cost $300. $150 uninstall fee, and a $150 reinstall fee. Moving is expensive enough without being nickel and dimed. However, the bigger issue is that I was lied to when I openly asked. It gets worse. The house we moved to is an older home and would not support the doorbell camera. So, the installer took the camera with him and said we could reduce our cost by not having it since the house would not work with it. When we called CPI we were told this was not true, that we would have to continue to pay for the camera and they could have the install tech return the camera we cannot use. The tech also informed us that it was probably a good thing because the camera would not work properly with our internet. Something else the sales rep left out. When signing you CPI tells you what they need to in order to get you under the five year contract. Once signed the customer service is out the window.
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