Reviews

This profile includes reviews for CPI Security Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CPI Security Systems has 8 locations, listed below.

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  CPI Security Systems

  4300 Sandy Porter Rd Charlotte, NC 28273-3200

  
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  CPI Security

  531 Clemson Rd Columbia, SC 29229

  
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  CPI Security Systems, Inc

  7003 Pelham Rd Ste A/B Greenville, SC 29615

  
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  CPI Security Systems

  38 Rosscraggon Rd Ste D Asheville, NC 28803-1165

  
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  CPI Security Systems, Inc.

  7019 Albert Pick Rd Ste A Greensboro, NC 27409

  

Review Details

• Review fromTimothy H

  Date: 09/17/2025

  1 star
  Trap you into a contract that you must pay off, even if you are moving to an area they do not service. Do not sign a contract with this company.

• Review fromElaine S

  Date: 08/30/2025

  1 star
  DO NOT USE THIS COMPANY. I have been a customer for 8 years and am being treated like dirt. They came to my house to upgrade my system which they convinced me was needed. My system was working just fine. The tech came and did what was specified and left. Within hours, we noticed several window contacts no longer worked and half the system was not responding. I called the tech and he said he would be back later that day. After waiting many hours he called and said he would be back in the morning. (Saturday). No surprise he never showed. Called customer service asked to speak to a supervisor and was assured he would call me with a status. Its now hours later and Ive received no call from him either. Called again twice and hes always on the phone. Now they set up a tech to come 10 days out. These people have incompetent service people that s**** up their job and then dont follow thru to fix it. They then lie about taking care of of things just to get you off the phone. They then never call you back. TERRIBLE ***************** All they want to do is take your money. Aviod them at all cost.

• Review fromJulia M

  Date: 08/28/2025

  1 star
  I didnt renew and they have been leaving multiple voicemails,but the worst part is that for the second t tonight I was woken by a blaring alarm telling me there is a fire

• Review fromMatthew V

  Date: 08/06/2025

  1 star
  AVOID AT ALL COSTS!They will force you into a contract that lasts longer than the warranty on their own products. Thats really all you need to know, right? But I can go on. Their app isnt nearly as good as Ring. Their cameras need constant maintenance, and dont look good. Their app is very difficult to use. You will not be happy with their service and you will NOT be able to leave it until the contract is up. Trust me on this one. In the age of do-it-yourself security systems, AVOID THIS COMPANY AT ALL COSTS or youll end up writing one of these just like me.Home maintenance requiring removal of sensors? Forget it. Even if you call CPI and warn them, they will dispatch the police anyway. Think thats good? Apparently its York County Sheriffs policy to enter a home unannounced when they receive these calls from ***. **** response? Thats your fault. Apparently they need weeks of notice to allow a homeowner to maintain their own home. Bottom line, they take no ownership of their own bad behavior, they do NOT hold themselves accountable to their own contract, but expect you to hold up your end. Predators plain and simple. They are not in the business of safety. They are in the business of stealing from their victims of I mean clients.

• Review fromCharles T

  Date: 08/01/2025

  1 star
  They make it nearly impossible to cancel. They will continue to draft money from your bank account even after you cancel.

• Review fromNathan H

  Date: 07/15/2025

  2 stars
  Beware hidden or misleading service and contract commitments. I was told by sales **** (3.5 year ago) that it was a 60 month equipment payment plan. ***** out its a 60 month service agreement. At time of sale, I asked what happens if we move or no longer need service. I was informed that we can transfer service to a new property or gift service to a new user, but not to worry. Theyll always work with you.Turns out that means only giving me the option to buy out the contract in full regardless of whether services are rendered. Major bait and switch. Read details carefully and ask questions. That said, service provided is fine. **************** is good. Equipment is overpriced. Just make sure your read the fine print before you lock yourself into a multi-thousand dollar, half decade agreement.

• Review fromMelody S

  Date: 06/14/2025

  1 star
  I called *** to inquire about my contract with them/buyout, and was informed that I was on a month-to-month schedule. I have since found out (later in the day) that I have 53 months remaining on a contract. I called because I decided to go with another company that had more reliable services during inclement weather. This would have been the second time the service went down in a three week/months time. Now that I have moved on, I am being told that I need to pay for the remainder of the contract. They accept responsibility for the agent needing training, but not full responsibility for the costs associated with said employees mistake. I requested the fees be waived and was told it couldnt be done. I was told that ** would have to come out to verify that there was indeed a problem.

• Review fromBrad N

  Date: 06/13/2025

  1 star
  In October 2024, I referred my mother to you, to get a security system. The salesman walked me through the process on the app, and said it was good, I had the credit. It didn't show up the following month, so I called CPI. The person I spoke to told me that it takes 60 to 90 days to show up, so wait and check back then. I did, and was told to wait another month or two, which leads us to now. I just spent 40 minutes on the phone with multiple people trying to get an answer. Long story short, it's my fault because I didn't ask for the credit within in the first month, which I did. As stated above, I was told to call back later. Now, it's going to some woman that doesn't take phone calls from customers, and she'll decide whether or not I should get the credit. Apparently, following the directions of *** employees puts me in the wrong. This really angers me. I've been a customer for over 19 years, have referred multiple people, including family members, and now CPI is beating my out of $100 because when I asked for the credit in the time frame they specify, they told me to wait, and waiting isn't allowed? Terrible

• Review fromKarla O

  Date: 06/11/2025

  1 star
  This company was paid twice. They did submit a refund, but that refund takes ten to twelve days. I was not informed of this in the beginning. Then instead of putting the money back right away, they built me again and automatically, I took it out of my Bank account . Now, I have a negative balance in my checking account. I explained this situation to them. They have done nothing but be rude to me on the phone.I would not recommend them at all.Beware and stay away pick another company

• Review fromSean L

  Date: 06/09/2025

  1 star
  This is the worse company I have ever dealt with when it comes to canceling service. I was a 20 year customer and when I decided I no longer needed the service, they insisted that I pay for an additional 30 days of service that I did not want even though my last contract with them expired over 6 years ago and a representative from *** had already confirmed I was under no contract and was free to leave at any time. They do not care in the slightest about their customers.