Reviews

This profile includes reviews for CPI Security Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CPI Security Systems has 8 locations, listed below.

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  CPI Security Systems

  4300 Sandy Porter Rd Charlotte, NC 28273-3200

  
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  CPI Security Systems, Inc.

  7019 Albert Pick Rd Ste A Greensboro, NC 27409

  
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  CPI Security Systems

  2456 Remount Rd STE 307 North Charleston, SC 29406

  
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  CPI Security

  531 Clemson Rd Columbia, SC 29229

  
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  CPI Security Systems

  38 Rosscraggon Rd Ste D Asheville, NC 28803-1165

  

Review Details

• Review fromBob K

  Date: 03/15/2023

  1 star
  They charged me for over a year after I cancelled service and refuse to return calls and emails

• Review fromJulie H

  Date: 03/11/2023

  1 star
  Trying to cancel my service has been ***********************! They continue to charge me even after signing the cancellation agreement.

• Review fromYousef A

  Date: 03/02/2023

  1 star
  SCAM they stole $443.19 out of my account I try to get on in contact with them I even sent them a proof of the money they stole all they did is put me on the line for hours and never responded even though *** explained the situation to multiple agents

• Review fromWanda L

  Date: 02/27/2023

  1 star
  CPI has supposedly updated the system and we have had nothing but problems called them concerned about it keep having issues with it chimes all the time and keeps us awake constantly they dont care and they have terrible service i a ready for them to come take the system out and go with someone else I have been with them since 2008 I am fed up with the lack of service or care

• Review fromLou A

  Date: 02/17/2023

  1 star
  Be aware when trying to cancel your service. We notified CPI in November that we were moving in January and wanted service cancelled at that time. They told us the amount to pay to cover November through our our moving date. This was paid in November. We are now getting calls for Money owed . They now tell us we didnt sign a cancellation letter which was never mentioned. After being a customer for 15+ years and never late with a payment .

• Review fromAshley A

  Date: 02/15/2023

  1 star
  When we had NO security cameras working at all - our ****************** went without any security for 5 days because they could not get anyone to service our business.We dealt with a burglary 1 yr prior (with CPI cameras then) and the thieves were successful in stealing checks from office and forging them successfully, stealing a vehicle - and the cameras didn't work.Then when we dealt with no security system for 5 days then they sent a man from 3 hours away (he drove from *** to **** he STILL did not fix everything. The system continued to beep nonstop. Very annoying when people try to talk to customer on the phone and the loud beeping has been on for days upon days.Icalled CPI and they sent over a doc to release us from the contract after I complained and had to act terrible for hours and said CPI was in breach of contract for not providing us services we signed up for and they released us from contract with them.CPI has continued to send collection letters to us. I have invested 15 hours calling CPI to talk to various people with promises this was a mistake, they would fix the paper issue.I even called *********************** and spoke with him and he assured me that some lady at CPI would take care of this. NOTHING. I left this "lady" two voicemails, held for over 40 minutes one time - nothing. I run a business, am a mother - WHO HAS TIME FOR THIS incompetency??While I am writing this review to warn everyone about CPI's scams and lies - I have missed 3 business phone calls bc I am holding on the phone to wait for someone to speak to me at CPI Security.Do NOT use this company. Now my credit is going to be potentially messed up all because they have some stupid messed up paper ********** is not a company to be trusted. I will not pay a *****. We were out of contract and the time invested to get NOWHERE with this company is proof they run a scam. They do not provide services they make you sign a contract for. RUN from them. Use another security company.Ashley

• Review fromJavier A

  Date: 02/07/2023

  1 star
  I do not think it is right to continue making a payment for more seventeen months for a service that I am not using even if you have requested me to leave all the equipment in a house that I just sold and in my new address you are not providing the service in my location. You are asking me to pay for the equipment that I left in the other house, and I am not using. I have not the power to ask the new owner to continue doing business with you I can suggest but I cannot obligate them to use it. I need your help in this matter, when I am calling you, I can hear all kind of responses and/or the putting me in hold or hanging up the phone on me. I am feeling mistreated by you and underestimated because of my race.