Reviews
This profile includes reviews for CPI Security Systems's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 77 Customer Reviews
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Review fromLinda B
Date: 12/20/2024
1 starCan not agree with other reviewers more. I cancelled my service in November after having the house fill with smoke and the *** monitor did not pick it up and of coarse no fire truck was dispatched! The monitor was in the wrong location for my home design. Luckily the builders smok alarm did work. Now that is scary. Had to send them a written document to cancel services . My phone call was not enough. I did not have a contract (month to month service). They almost immediately disabled my ability to manage my security from my phone and disabled my online account link so that I was unable to see bills or other information. They did not however forget to bill me again a month later (12/20) for service from Dec 1-31. Told me I should have notified them at least 5 days before the bank draft date. I think notification in November should have worked for a 12/20 draft! The "custome service" representative told me not to bother escalating my issue to a supervisor as they would only tell me the same 5 day rule and she would be happy to send me a copy of the "fine print" contract I had signed.
CPI Security Systems
Date: 01/08/2025
Thank you fo ryour feedback. It is very important to us. We do require a 30 day notice to cancel services. I see the account has been terminated in its entirety. We hope to one day restore your faith in CPI.Review fromRandy T
Date: 12/06/2024
1 starCPI security has the absolute positively worst customer service ever. I would never use them if I was new to the ********* area. Go find somebody else because they are the absolute worst. I dont have enough space to explain to you why Im giving such a bad review. I could go on and on and on for days. Dont do it. I had a $100 referral fee owed to me and they refused to pay it. I spent over $2500 with them because I did not sign a contract and I paid for all of my equipment upfront. I had $145 bill and they told me not to pay it until January, and they keep calling wanting their money but they were supposed to give me the $100 referral. They are just a terrible company with people who have no idea what theyre doing.CPI Security Systems
Date: 01/08/2025
Thank you for your feedback. It is very important to us. I see that you have spoken to a member of leadership in regards to your concerns.Review fromKeana S
Date: 11/30/2024
1 starHad the worst experience with CPI Security. So much i could say but, I would like to keep this brief. ******* to go with this company because it was installed on my home prior to me purchasing it. To make a long story short, they sold me a bunch of products I didn't need, but could not deliver the product I initially called about in a timely fashion. Took them 2 weeks to have "most" of my products installed. I canceled due to that, and the *** they sent to uninstall was extremely rude and unprofessional. The customer service or leadership has not been much help. He left wires exposed on my front door panel after un-installing their doorbell camera. I asked him to wait while I contacted management and he left anyways. Terrible customer service, do not recommend doing business with a security company who can't get anything done in a timely fashion.CPI Security Systems
Date: 01/08/2025
Thank you for your feedback. It is very important to us. I apologize that Ms. ********* experience was less than satisfactory. I do see that all money received from Ms. ******* has been refunded and the account has been terminated in its entirety. We hope to be able to restore ******************* in us in the future.Review fromItch A
Date: 11/27/2024
1 star********************! My house (a ****** that IMO is terrible too) included a smart lock, door bell and is TIED to CPI, except the thermostat, meaning, you cannot reuse them with any other service so they literally have you by the gonads, and you pay the ****** or find your own alternative. Home assistant, on a old 3050 **** micro computer at a total cost of 145 bucks that operates all of my smart home equipment and will be paid for in a few months. NEVER will I ever deal with this company again. 120 dollars a year for an app, is ridiculous. If they were realistic, maybe 3 bucks a month for this menial service.CPI Security Systems
Date: 01/08/2025
Thank you for your feedback. It is very important to us. I apologize that you have not had a pleasant experience with us. We hope to restore your faith in us.Review fromShawn D
Date: 11/12/2024
1 starI cancelled my subscription due to the fact we dont use it like we used too. I was then charged two months after cancellation, but when I called there was no record of me cancelling. I was then awarded a refund and two weeks later I still have no refund. They told me there were going to give it to a supervisor to expedite the refund, but three days later I still have no refund.CPI Security Systems
Date: 01/08/2025
Thank you for your feedback. It is very important to us. Our records indicate that a refund was issued on November 14th. Please let us know if you have any further questions or concerns.Review fromHoward L
Date: 09/26/2024
1 starI moved into a townhome that had CPI installed. I was looped into an 18 month agreement without my knowledge. I'm moving to ******* from ************* and they do not offer it there. Now they are billing me $700. DO NOT GET CPICPI Security Systems
Date: 01/08/2025
Thank you for your feedback. It is very important to us. When Mr. ****** signed up for services in 2022, a 39 month agreement was executed. I do see that apayment has been made for the remaining contract balance and the account has been terminated in its entirety. We apologize about any inconvenience that Mr. ****** may have experienced.Review fromSusan H
Date: 09/13/2024
1 starUnbelievable, If you move and need to cancel your contract, do not believe one word they say, you will be billed in full all at one time for the remainder of your contract, and they will turn you over to a collection agency. I was point blank lied to twice by their customer service *********** it was time to renew my contract I told the *** I would be moving in a couple of years (to move in with my sick mother), and she said not to worry about the contract, there were ways to take care of it. Of course I believed her, I have never been lied to like CPI did since I had a sack of S**T man lie to me. (Even he wasn't trying to steal from me) So right now I owe them $1400+. The collection agency guy who wanted me to give him my checking account information over the phone (no way was I going to do that, he had no way to prove his was legit) even said he had heard many times about 'their plays on words'..... So in conclusion the company who was supposed to be protecting me from thieves turned out to be the biggest thief of all....CPI Security Systems
Date: 01/08/2025
Thank you for your feedback. It is very important to us. I am unable to locate Ms. **** based off the limited information provided. However, I am sorry that Ms. **** has had an unpleasant experience. We hope to one day restore **************** in CPI.Review fromkurt s
Date: 09/08/2024
1 starWhen the equipment was sold to us, it was presented as something that would work without monitoring as we only planned to monitor for a brief period. All *** equipment stopped working when we stopped monitoring. The doorbell flashes red and green letting the world know we are not monitoring the system. When trying to address the issue of CPI equipment malfunction customer service suggested using black paint to hide the sensor. Additionally, CPI was monitoring our services and let all the door sensors persist with unknown status for months. Not sure what was being monitored at that point . . .CPI Security Systems
Date: 01/08/2025
Thank you for your feedback. It is very important to us. Once the monitoring services are terminated, we do not monitor the equipment nor troubleshoot. We aplogize for any inconvenience this may have caused.Review fromAza F
Date: 08/28/2024
1 starWe were told we wouldn't be in a contract. About a year after having them I tried to cancel because the equipment is subpar, I was told we were in a 5 year contract. We are now selling our house and moving to an area they don't service. *** is unwilling to let us out of the contract and demanding we pay for the remaining 2 years of the contract. This company is deceitful and offers horrible customer service. Am seeking attorney to aid me further.CPI Security Systems
Date: 01/08/2025
Thank you for your feedback. It is very important to us. Ms. ********* executed a 60-month agreement for equipment and monitoring services with CPI when she got installed in August 2021. In addition to the 60-month agreement, Ms. ********* opted to take advantage of our Smart Pay program where she would not have to pay for the equipment upfront but pay it off over 60 months. When Ms. ********* requested to cancel, we informed her that an early termination fee & the remaining equipment balance would be necessary to successfully close the account. *** has acted within the contractual agreement terms with Ms. ********** Please feel free to contact me directly should you require further assistance or have questions concerning this matter.Review fromMaggie B
Date: 08/27/2024
1 starAwful company, awful service, argumentative phone support. Equipment continues to fail, techs install equipment badly so it doesn't work, upside down cameras, bad key pads, faulty sensors and now they want to charge me $59 every time equipment fails to come to my home to fix their bad installation and bad equipment. Over the past year I've had 20 visits by *** to fix problems. I have 6 key pads where the batteries continue to fail and CPI has a special tool to change battery. Also techs make appointments to come to my house, never show up and I waste half a day waiting for tech, taking time off work. I wish I had never contracted with *** a consumers worse nightmare.CPI Security Systems
Date: 01/08/2025
Thank you for your feedback. It is very important to us. I apologize that you have had repeat issues with your system. I do see that a technician came out in October to resolve issues. Please contact us at ************ if you experience any further issues
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