Reviews

This profile includes reviews for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

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  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

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  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

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  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

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  Take 5 Oil Change #148

  980 E Waterloo Rd Akron, OH 44306

Review Details

• Review fromLivia R

  Date: 09/21/2023

  1 star
  Worst experience ever, as I was told a different price for the cabin filter and they would not honor the price they told me, very dishonest and misleading. Today I went to the location on 67 Ave and ************** ****** was there with another guy and 2 ladies working. I was told by the guy who changed my cabin filter that the price was $20 per they had the promotion on it, and the original price is $49.99, so I told him that I would change it. I was there waiting and serviced in over 2 hours time frame, ****** the person in charge said he would give me a discount of 25% off per the very long wait. I thanked him.When I am about to pay I was told the total was about $190 and I questioned why if the only difference this time on my service is the cabin filter which is only $20 more than the usual service. The guy went and came back and said he had fixed the correct price for everything. Then I was still charged the $161.58 which I noticed after he had me run my card and entering my PIN. I told him it was still incorrect and there was a lady that came and I explained to her I was quoted differently for the cabin filter and told her they were charging full price. I added all the amounts and told her ****** had said he as going to give me the 25% discount and my totals would be the $99.99 for the oil $1 fee $3.99 fee $26 for engine air filter which is a total of $130.98 plus the 25% off discount than it would be $98.24 and if they add the $20 for the cabin filter it would be about $120. They were committing fraud as they raised the price on the service to honor the 25% discount, and never did ****** come to assist me or to fix this situation. She then told me she would void the transaction and it would be back in my account in 2-3 days and they would charge me again the $137.42 and they put the dirty engine filter back on!!! The worst experience, its a total fraud when they charge more than they quoted you.

• Review fromSharon J

  Date: 09/17/2023

  5 stars
  My Techs were Duke and Keeyon at Store *****. They did an excellent job of keeping informed and seemed very knowledgable.. The one thing that was marked cleaned was windshield which was not done. They provided service for things I had to wait 1 to 1 1/2 weeks at Quick-Lane at a dealership I have used for 20+ years. Other customers received the same response.

  Take 5 Oil Change

  Date: 11/08/2024

  Thank you for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you again soon!

• Review fromBeth B

  Date: 09/11/2023

  1 star
  I called numerous Take 5 contact numbers and could not speak with a live representative. Apparently there are no human people to talk to. I had to do a chat which was worthless-did not even reply back to my question. I even sent an email with no response back. All I needed was their corporate contact #. Not a hard question. A complaint is being filed with the Better Business Bureau.

• Review fromDr Lawrence K

  Date: 09/11/2023

  1 star
  ************************************ I went to the take 5 oil change on baritaria Blvd marrero ** ***** sept 11 ***** they showed for an oil change ***** for my **** 250 super duty when they were done they said I needed 9 extra quarts that cost an additional ****** how can they miss calculate overage of 9 quarts? They are scamming the public please take note of my experience.

• Review fromDon A

  Date: 09/06/2023

  1 star
  The 5min oil change on **************************** in ************ ** . My wife and I seen one of the employees smoking marijuana on the side of the building we smelled it as well. After he was finished he came back in the shop to change oil on a customer car. We could not believe that they will allowed this young man to do that and allowed him to work on customers vehicles. His actions was not professional and if he was assigned to work on our vehicle I wouldn't allowed him to touch our car. We will not be going there anymore.

• Review fromCarolyn A

  Date: 09/05/2023

  1 star
  I will not recommend you to go #**** Take 5 Oil in **********! They ruined my 2008 GMC Yukon XL **** with a diesel oil into my gasoline engine! Now my Yukon is at Parks Chevrolet and asking for $10,452.51 to rebuild the engine. The Take 5 Oil store manager ***************** said "we will not be held liable for any repairs on your vehicle." He also said that standard oil change would not have caused this issue. They are definitely uneducated or unprofessional for real. my engine is not a diesel period.. ********** hurt a gasoline engine, technically YES! Gasoline engine ***** very hot around 4500-6000 degree. Diesel burn much cooler around **** degree, BIG DIFFERENCE! ***************** need to be fired period for not taking care of their customers when it comes to his employees messing up everyone's engines that they trusted them to change the oil for us. Now I will not trust Take 5 Oil ever! Please go to your dealership service or ********** or ********** No Take 5 Oil..

• Review fromCharles R

  Date: 08/23/2023

  1 star
  One of the most expensive oil changes I have ever encountered $148 for the oil change $500 service call after my oil plug fell out of my oil pan. They strip the aisle plug out of the oil pan. Theres a big sticker right in the bottom With an arrow pointing to the oil plug 14 foot pounds torque metal shavings were found on the shroud around the oil pan

• Review fromLatosha J

  Date: 08/21/2023

  1 star
  I went to get an oil change on my Volkswagon Jetta first they came to me with my oil filter housing broken and started that it was broken and they did not take so it. So the very disrespectful worker was arguing with me called me a b**** in front of the assistant Manager and said move him off cars. I had to wait almost two hours for them to call the big Manager to order the part to my car and come fix it. I will never one back here again the Assistant gave me 1/2 off but who allows and employee to call someone a b**** a stay at work? Needless to say I will never go to any location again they lack respect for customers and integrity for acknowledging they could have broke the piece. They also let me leave knowing that the car was not safe to drive without the piece being in there. So I had to turn around and take it back to them. At that time I was told it is unsafe to drive. This has been a horrible experience and I will not be back at all.

• Review fromJulie M

  Date: 08/20/2023

  1 star
  Terrible, *********** location is waste of time. First, I waited almost 50 minutes for one bay and there were only two cars ahead. However, 6 other cars which were in the other bays had already come and gone. Of course, your shady way of once you're in a line you can't leave, or I promise you now I would have left. Due to the fact that I had already waited so long, I went ahead and a bad decision by going thru with oil change. So first this moron named ***** asked me if I wanted a hundred-dollar oil change, I said no I want the cheapest and this moron kept trying to up charge me. So, you ask how did my experience went? Well, I didn't get my windshield cleaned, no tire checking, no windshield fluid refill, did not fill my coolant, oh and this a****** ***** broke my dipstick tip and left it on my battery. However, at the time I did not care if they cleaned my windows or checked my tire pressure while I was getting my oil changed. I did not know about nothing other then my oil being refilled under my hood until I left and checked. I just wanted my oil changed after almost a solid hour but what made me suspicious and got me to pull over and pop my hood was the fact that everyone else was taking about 15 to 20 minutes to complete their oil changes. ironically my oil change took what this crooked company advertise as a 10 -15-minute oil change. So, the first thing I noticed when I pop my hood was the tip of my dipstick being on top of my battery and my windshield fluid, coolant, and other things were not refilled. So, I immediately within 20 minutes headed back up to the Take 5 in ******* ***** then I ran into the *** what a joke ************** who spent more time wanting me not to yell and to cuss him out then to pop my hood see that half my services were not done, and my dipstick and been broken and left on my battery on purpose. That I wanted my dipstick taken out of my car and replaced. He just took my info and told me it would be 2 to 4 weeks. Worst business

• Review fromRandall R

  Date: 08/20/2023

  1 star
  TAKE 5 OIL CHANGE on ******************* left my oil plug loose. I did not know because I thought my engine gaskets were leaking. The ******************* said it was not my gaskets and took a video of my ******* loose oil plug. I returned to TAKE 5 OIL CHANGE to ask for a refund. The manager refused and would not give me the phone number of the owner to whom I wanted to complain. DO NOT TAKE YOUR CAR TO ANY TAKE 5 OIL CHANGE SHOP UNLESS AND UNTIL THEY DIVULGE THE OWNER'S PHONE NUMBER.