Complaints

This profile includes complaints for Laboratory Corporation of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Laboratory Corporation of America

  1250 Chapel Hill Rd Burlington, NC 27215-7141

• 

  Laboratory Corporation of America

  1462 Montreal Rd Ste 114 Tucker, GA 30084-6904

• 

  Laboratory Corporation of America

  1129 Hospital Dr Ste 5 Stockbridge, GA 30281-6393

• 

  Laboratory Corporation of America

  1405 Clifton Rd NE Atlanta, GA 30322-1060

• 

  Laboratory Corporation of America

  2660 Satellite Blvd Duluth, GA 30096-5803

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LabCorp is currently billing me for $1035.49 for labwork (10/4/22), in spite of the fact that they asked for my insurance card on the day of the draw. I used a location that I haven't been to before, but since they took my insurance card information, I assumed they would tell me if my insurance wasn't accepted. (And why would I expect this to be an issue after using them for all of these years?) When I called after receiving the bill, a LabCorp representative curtly responded, "We are not obligated to tell you if we accept your insurance." Seriously?? I could have had the choice right then and there not to continue with the service. And there is certainly no way I would have had the work done, had I been informed it would cost over $1000. My insurance paid them an out-of-network percentage, but LabCorp is still billing me for this outrageous sum. I am a single mother with an adult son with a chronic illness and a lot of medical bills - and many of those bills are from using LabCorp, of which I have ALWAYS faithfully paid. As a former loyal LabCorp customer for at least 15 years, I am shocked and appalled at their response.

  Business Response

  Date: 04/25/2023

  April 25, 2023
  
  BBB
  of Central and Northwest NC
  1617
  NC Highway 66 S, Suite 201
  Kernersville,
  NC 27284
  
  Re:      Consumer Name:                  ****** *******
              Invoice Number:                   ********
              Complaint
  Number:             ********
  
  
  Dear
  Sir/Madam:
  
  This letter is in responseto your correspondence dated April 10, 2023 regardingMs. *******’
  above complaint. We appreciate the opportunity to review Ms. *******’s concerns as Laboratory Corporation of America(“LabCorp”) takes all
  customer inquiries seriously.
  
  With regard to the
  above referenced Labcorp invoices, specific coverages and policy provisions are not availableto Labcorp beforeservices are provided. While Labcorp may or may not be contracted with a particular insurance carrier,the provisions of the patient’s policy determine the patients “preferred lab provider” with
  regard to network coverage. It is the patient’s responsibility to contact their insurance carrierregarding coverage before obtaining services.
  
  After a careful review of Ms. *******’s invoices and in an effort to reach a mutually agreeableresolution, Ms. *******’s balance
  has been adjusted to network rates as a courtesy. Ms. *******’ will receive a
  revised invoice reflecting the new adjusted balance.
  
  We hope this information
  is helpful. Our Patient CustomerService department may be reached at1-800-845-6167 if Ms. *******’
  needs additional assistance or to
  discuss her payment options.
  
  Sincerely,
  
  Anna T*****
  Patient
  Customer Service

  Customer Answer

  Date: 04/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in reference to Invoice #******** for specimen #: ************ for service on 01/04/2023. Labcorp attempted to collect from an insurance carrier other than my own. Naturally, this claim was denied because it was billed to the wrong insurer. My provider is ****** Blue Cross Blue Shield. However, Labcorp billed Blue Cross Blue Shield of *********. I contacted them and alerted them to this error, but the only response I received was continued collection efforts.
  
  I dispute this debt. I request verification of this debt. I demand all collection activities cease immediately and any adverse actions or credit reporting be stopped and rescinded. Please bill my correct insurer, ****** Blue Cross Blue Shield. Here are the details:
  
  ***** ****
  Member ID: ************
  Group: **********
  Plan Code: 102
  1-800-676-BLUE
  1-800-321-0935

  Business Response

  Date: 04/13/2023

  April 13, 2023
  
  
  BBB of Central and Northwest
  NC
  1617 NC Highway 66 S, Suite
  201
  Kernersville, NC 27284
  
  
  Re:       Consumer Name:    ***** ****
              Invoice Number:     ********
             Complaint ID:         ********
  
  Dear Sir/Madam:
  
  This letter is in response to your correspondence
  dated April 10, 2023. Laboratory Corporation of America (“Labcorp”) appreciates
  the opportunity to review Mr. ****’s concerns as we take all customer inquiries
  seriously.
  
  When a specimen is forwarded
  to LabCorp for testing it is accompanied by a test requisition form which
  provides information including: tests requested, diagnosis, insurance, and
  patient demographic information. This form is completed by the ordering
  physician’s office. We have reviewed the test requisition received for Mr. ****’s
  services on January 4, 2023 and verified the tests were performed in accordance
  with the request from Angelica G*****, NP.
  
  LabCorp filed the charges according to the guidelines mandated by
  BC/BS.  They require providers to submit
  charges through the local BC/BS in the state where the ordering physician is
  licensed. Angelica G*****, NP is licensed in *********. LabCorp has therefore
  filed the charges through BC/BS of *********. 
  They will coordinate benefits with Mr. ****’s home plan.
  
  The test request form
  received listed incorrect insurance information. We have updated the information
  and resubmitted the claim for processing. We await their response at this time.  Should there be any
  patient responsibility, we will send Mr. **** an adjusted invoice, once we have
  received their consideration.  We will
  allow them approximately 30 to 45 days to receive/process/respond to our
  filing. 
  
  Please be advised that Mr.
  ****’ comments and concerns have been forwarded to our management staff for
  review. LabCorp appreciates Mr. ****’s feedback as it will help improve the
  level of customer service we give our patients. We apologize for any
  inconvenience related to this matter and hope Mr. ****’s future experiences
  with LabCorp will reflect our continuing efforts to provide excellent customer
  service. Our Patient Customer Service department may be reached at
  1-800-845-6167 if Mr. **** has additional questions.
  
  Sincerely,
  
  Anna T*****
  Patient Customer Service

• Initial Complaint

  Date:04/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LabCorp is a laboratory billing company who CONTINUES to email me my fathers billing information and access to his lab results which I believe is a HIPAA violation. I paid ONE bill for him over a year ago when my mother was out of work to help them out and I have asked them SEVERAL times to stop contacting me with his billing information. I've provided his email, his address, and his phone number for them to contact him NUMEROUS times and at this point their continued contact to me and attempt to collect my FATHERS past due billing is harassment. I want them to STOP emailing me and STOP contacting me what so ever with his billing information. They are committing a HIPAA violation by continuing to email me HIS lab results as I am not authorized with them to view his medical information. He never filled out a HIPAA release to me and at this point this is pissing me off and I will file a complaint with the attorney general if their continued harassment of me does not stop. I am requesting no further contact, anything reported to the credit reporting under my contact information be removed, and any other association with this debt that IS NOT MINE be removed.

  Customer Answer

  Date: 04/19/2023

  I have not heard from the business in response to my complaint. I have reached out to them via email, their social media, and the “contact us” portion of the webpage. This is in addition to providing them the correct contact information for my father, whose name the account is under and the billing and lab results are under. 

  
  

  Business Response

  Date: 04/25/2023

  April 25, 2023
  
  
  BBB of Central and Northwest
  NC
  1617 NC Highway 66 S, Suite
  201
  Kernersville, NC 27284
  
  
  Re:       Consumer Name:    ******** *******
             Complaint ID:         ********
  
  Dear Sir/Madam:
  
  This letter is in response to your correspondence
  dated April 8, 2023. Laboratory Corporation of America (“Labcorp”) appreciates
  the opportunity to review Ms. *******’ concerns as we take all customer
  inquiries seriously.
  
  We
  would like to take this opportunity to thank Ms. *******’ for her valuable
  feedback and bringing this matter to our attention.  Please be advised that Ms. *******’ comments
  and concerns have been forwarded to our management staff for review. We have
  removed Ms. *******’ contact information from any and all accounts in which she
  is not the patient. For future reference, we ask only the patient contact and email
  information be provided for any account management or invoice payment.   
  
  We hope this information is
  helpful. We apologize for the inconvenience this matter has caused. Please be
  advised Ms. *******’ credit has not been impacted. We hope Ms. *******’
  future experiences with LabCorp will reflect our continuing efforts to provide
  excellent customer service.  Our Patient Customer Service department may be reached
  at 1-800-845-6167 if Ms. *******’ has additional questions.
  
  Sincerely,
  
  Anna T*****
  Patient Customer Service

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.  Thank you for your assistance in resolving this matter.

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 30th of 2022 I had routine bloodwork done by Labcorp. They mistakenly transposed a number in the date, listing 03/30/22 as the date of service. I had changed insurance companies in June. As a result, my insurance company rightfully denied the claim, correctly stating that I was not insured by them on 03/30/22. The bill without insurance is hundreds of dollars more.
  
  I have spent dozens of hours on the phone with Labcorp trying to get this corrected. My doctor has called and faxed proof that the date of service was 08/30/22. Mistakes happen and the healthcare revenue cycle is very complicated. I was patient.
  
  Yet despite being told each time by Labcorp that they -
  A) acknowledge the date was incorrectly filed on their end
  B) will get it fixed and re-filed
  - I am still getting "past due" notices threatening to take me to collections.
  
  Each time I call Labcorp they acknowledge they can see the full invoice history and details of my repeated calls and attempts to get this fixed. Nothing gets corrected. I just keep getting letters informing me of my delinquent invoice. I have a great credit score and I am worried how this will impact me down the road. The letter states, "This is a serious matter you should no longer ignore" as if I haven't been on the phone with them constantly repeating myself and getting nowhere.
  
  In short, Labcorp continues to acknowledge the invoice is incorrect yet they will not correct their mistake. I have run out of options and I am turning to the Better Business Bureau for help. I have attached screen shots of the invoice.
  
  I am seeking a proper correction to my bill and ask that Labcorp refrain from making any sort of negative credit report.

  Business Response

  Date: 04/05/2023

  April 5, 2023
  
  BBB of Central and Northwest NC
  1617 NC Highway 66 S, Suite 201
  Kernersville, NC 27284
  
  
  Re:      Consumer Name:                  ***** ******
              Invoice Number:                   ********
              Complaint Number:             ********
  
  Dear Sir/Madam:
  
  This letter is in response to your
  correspondence dated April 4, 2023 Laboratory Corporation of America
  (“LabCorp”) takes all customer concerns seriously and we appreciate the
  opportunity to research Ms. ******’s concerns.
  
  We have
  reviewed Ms. ******’s concerns as they pertain to her Labcorp services provided
  on August 30, 2022. Please be advised that Ms. ******’s
  comments and concerns have been forwarded to our management staff for review.
  Our research verified that Ms. ******’s
  claim was filed with an incorrect date of service. Due to the timely filing
  limit of Ms. ******’s insurance company, United Healthcare, we have adjusted
  the balance and invoice ******** currently reflects a zero balance. We have
  provided a zero balance letter for Ms. ******’s records.
  We take all customer
  concerns seriously and we appreciate Ms. ******’s business. We apologize for Ms.
  ******’s inconvenience and thank her for bringing this matter to our attention.
  Should additional assistance be needed, our Patient Customer Service department
  may be reached at 1-800-845-6167.
  
  Sincerely,
  
  Anna ******
  Patient Customer Service

  Customer Answer

  Date: 04/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
  
  I want to say how grateful I am for the help I received from the BBB in resolving this. Less than 48 hours after contacting the BBB, the business contacted me with a resolution. I tried for seven months to resolve this with the same information. 
  
  I am so appreciative of both the Better Business Bureau and Anna ****** of Labcorp for your prompt response. THANK YOU.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a routine medical appointment with my primary care provider, lab work was ordered for various routine and preventative things. The lab work was performed, and due to some error on Labcorp's part, they sent me a bill for $13.39 for charges not paid by insurance. However, my insurance has paid them their contractually agreed amount and no more payment is required from any party, and I have had this same lab work done every 3-6 months for years with no issue. They have made some sort of error but are totally unreachable by their contact phone number, as it is completely automated. I submitted escalation request (Request-****************) online and have not received any response for three weeks and got another bill since.
  
  Since I have no further way of contacting them, I am submitting this complaint and hope for the cancelation of the amount due and the bill in its entirety. The bill's invoice number is ******** in the amount of $13.39.

  Business Response

  Date: 04/05/2023

  April 5, 2023
  
  BBB of Central and Northwest NC
  1617 NC Highway 66 S, Suite 201
  Kernersville, NC 27284
  
  Re:      Consumer Name:                  ********
  ************         
              Invoice Number:                   ********
              Complaint Number:             ********       
  
  Dear Sir/Madam:
  
  This letter is in response to your
  correspondence dated April 3, 2023 Laboratory Corporation of America
  (“LabCorp”) takes all customer concerns seriously and we appreciate the
  opportunity to research Mr. ************’ concerns.
  
  We have reviewed Mr. ************’s concerns as
  they pertain to the services provided on January 16, 2023, invoice ******** and
  determined the billing is correct. The tests were performed as ordered by Mr.
  Dechmeister’s physician, Dr. Stulman. We submitted a claim to Mr. ************’s
  insurance carrier, Federal Blue Cross Blue Shield (BCBS) on January 19, 2023 in
  the amount of $1524.60. We received consideration of the claim from BCBS on January
  25, 2023. According to the Explanation of Benefits (EOB) from BCBS, patient
  responsibility is a coinsurance amount of $13.39. We have provided a copy of
  the test request form we received as well as the EOB from Mr. ************’s
  insurance carrier.    
  
  In an effort to reach a mutually agreeable
  resolution, we have adjusted the balance and invoice ******** currently
  reflects a zero balance. Please be advised that should Mr. ************ have
  questions pertaining to the consideration of a claim for future services, he
  should contact his insurance company directly using the number on the back of
  his insurance card.
  
  We hope this information is helpful. We expect future experiences with LabCorp
  will reflect our continuing efforts to provide excellent customer service. Our
  Patient Customer Service department may be reached at 1-800-845-6167 if Md.
  ************ needs additional assistance.   
  
  Sincerely,
  
  Anna ******
  Patient Customer Service

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Laboratory Corporation of America (LabCorp) due to their unethical and unjust billing practices, which have caused me significant distress. As a student at **** ***** University, I believe it is my duty to bring this matter to your attention in the hope that it will prevent others from experiencing similar issues.
  
  On December 2021, I had lab work done through LabCorp, and the process initially seemed to go smoothly. However, in March 2022, I received a bill from LabCorp (Invoice Number: ********) for the amount of $702, which I believed to be erroneous. Upon identifying the error, my physician promptly made the necessary corrections to the billing codes. As I received no further communication from LabCorp, I assumed the matter had been resolved.
  
  Unfortunately, this was not the case. In March 2023, I was shocked to receive a threatening letter from a collection agency, stating that they would pursue legal action against me if I did not pay the outstanding balance of $702 owed to LabCorp. I was appalled by LabCorp's failure to communicate with me directly before involving a collection agency.
  
  When I contacted LabCorp for an explanation, they claimed to have sent bills to me in April, May, and June 2022. However, I can confidently state that I never received any such bills. LabCorp's response was dismissive, and they directed me to check with the post office, which I find unacceptable.
  
  I am deeply troubled by LabCorp's lack of transparency and communication, as well as their willingness to resort to aggressive collection tactics without first attempting to resolve the issue in good faith. LabCorp's practices have caused me significant anxiety, and I feel they are exploiting students like myself by failing to address their own errors.
  
  I hope that LabCorp will be held accountable for their actions and that measures will be taken to ensure ethical and transparent billing practices in the future.

  Business Response

  Date: 04/10/2023

  April 10, 2023
  
  BBB of Central and Northwest NC
  1617 NC Highway 66 S, Suite 201
  Kernersville, NC 27284
  
  Re:      Consumer Name:                  *******
  ***** *******
              Invoice Number:                   ********
              Complaint Number:             ********
  
  Dear Sir/Madam:
  This letter is in response to your correspondence
  dated April 3, 2023. Laboratory Corporation of America (“LabCorp”) appreciates
  the opportunity to review Ms. *******’s concerns as we take all customer
  inquiries seriously.
  
  LabCorp is a laboratory that performs testing
  only at the request of a licensed physician or other person authorized to use
  the findings of laboratory examinations. When a specimen is forwarded to
  LabCorp for testing it is accompanied by a test requisition form which provides
  information including: tests requested, diagnosis, billing, and patient demographic
  information. This form is completed by the ordering physician’s office.
  
  We have contacted Ms. *******’s physician’s
  office and spoke to Seanna M*****, RN, pertaining to Ms. *******’s Labcorp
  services provided on December 16, 2021. Ms. M***** provided the primary diagnosis
  intended for Ms. *******’s services which was different than submitted on the
  claim. For this reason, we have made the necessary adjustments and invoice
  ******** currently reflects a zero balance. We are providing a zero balance
  letter for Ms. *******’s records. Additionally, we have notified ****** ****** ********* or our adjustment and requested they update their records accordingly
  and retract any and all credit reporting.  
  
  We hope this information is helpful and apologize
  for any inconvenience this matter has caused. Our Patient Customer Service
  department may be reached at 1-800-845-6167 if Ms. ******* needs additional
  assistance.
  
  Sincerely,
  Anna T*****
  Patient Customer Service

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against LabCorp. For invoice ********, they saw me for services without disclosing potential pricing and without telling me that my insurance was not in network. I expected the invoice to be roughly $15 which is my in-network co-pay and they saw me without disclosing any information and are now charging me $287.96. I called them today to ask for a price adjustment because of the lack of transparency and was told they don’t care, it is not their responsibility to tell me pricing or to verify my insurance.
  
  They should be fined for such malpractice. I have also filed a complaint with the ******* Department of Health and will be filing a complaint with the federal government.

  Customer Answer

  Date: 04/09/2023

  The business reached out once. but has not yet resolved the complaint. 

  
  

  Business Response

  Date: 04/12/2023

  April 12, 2023
  
  BBB
  of Central and Northwest NC
  1617
  NC Highway 66 S, Suite 201
  Kernersville,
  NC 27284
  
  Re:      Consumer Name:                  ****** ********
              Invoice Number:                   ********
              Complaint
  Number:             ********
  
  
  Dear
  Sir/Madam:
  
  This letter is in responseto your correspondence dated March 29, 2023 regarding Mr. ********’s above complaint. We appreciate the opportunity to review Mr. ********’s concerns as Laboratory Corporation of America(“LabCorp”) takes all
  customer inquiries seriously.
  
  With regard to the
  above referenced Labcorp invoices, specific coverages and policy provisions are not availableto Labcorp beforeservices are provided. While Labcorp may or may not be contracted with a particular insurance carrier,the provisions of the patient’s policy determine the patients “preferred lab provider” with
  regard to network coverage. It is the patient’s responsibility to contact their insurance carrierregarding coverage before obtaining services.
  
  After a careful review of Mr. ********’s invoices and
  in an effort to reacha mutually agreeableresolution, Mr. ********’s balances
  have been adjusted to network rates as a courtesy. Mr. ******** will receive a
  revised invoice reflecting the adjusted amount.  
  
  We hope this information
  is helpful. Our Patient CustomerService department may be reached at1-800-845-6167 if Mr. ********
  needs additional assistance or to
  discuss his payment options.
  
  Sincerely,
  
  Anna ******
  Patient
  Customer Service

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for from labcorp for 113.25. I paid the bill and received a confirmation in the mail a couple days later. I even called labcorp to see if the payment was received to which I was told I had a 0.00 balance. A couple weeks later I start receiving emails about a past due amount for the same bill which I had paid. This is not the first time I have issues with labcorp.
  I called and was told my payment was received to disregard notice. Then I keep receiving emails about a past due bill which is the same bill which I was told had a zero balance I once again call and this time I was told they did not receive payment for bill. Now I am receiving notices from collection agencies trying to collect payment which I have already made.

  Business Response

  Date: 03/30/2023

  March 30, 2023
  
  BBB of Central and Northwest
  NC
  1617 NC Highway 66 S, Suite
  201
  Kernersville, NC 27284
  
  
  Re:       Consumer Name:    ****** *******
              Invoice Number:     ********
             Complaint ID:         ********
  
  Dear Sir/Madam:
  
  This letter is in response to your correspondence
  dated March 29, 2023. Laboratory Corporation of America (“LabCorp”) appreciates
  the opportunity to review Ms. *******’s concerns as we take all customer
  inquiries seriously.
  
  We have reviewed Ms. *******’s’s concerns as they
  pertain to her Labcorp services provided on October 21, 2022 at the request of
  Dr. ********. We have reviewed the documentation provided by Ms. ********
  pertaining to the authorization for payment made on January 21, 2023. Our
  records indicate Ms. *******’s payment was unsuccessful and returned on January
  23, 2023. Please be advised the letter provided states that an authorization
  was provided on January 21, 2023. Payment can still be declined or returned
  after an authorization is provided. For this reason, the letter Ms. *******
  provided with her complaint does not indicate a zero balance. Ms. ******* was
  informed of the aforementioned during her call with a Patient Customer Service
  representative on February 21, 2023 at 7:20pm.
  
  In an effort to reach a mutually agreeable
  resolution we have adjusted the balance. Invoice ******** currently reflects a
  zero balance. In addition, we have notified Radius Global Solutions of our
  adjustment and requested they update their records accordingly and retract any
  and all credit reporting.
  
  We hope this information is
  helpful and apologize for any inconvenience this matter has caused. Our Patient
  Customer Service department may be reached at 1-800-845-6167 if Ms. ******* has
  additional questions.
  
  Sincerely,
  
  Anna ******
  Patient Customer Service

  Customer Answer

  Date: 04/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a bill for laboratory tests I have never taken. I believe this to be mistaken identity. A month ago I received this bill for laboratory tests on 8/04/2022. I immediately called the billing department to inquire why I was receiving a bill for services I never took, the rep over the phone stated that they could not locate a patient under my name/address/DOB, so I was left with the understanding that the bill was sent to me in error due to my name being so common. A month later (today 3/27/2023) I received the bill again to my address.
  This leaves me to conclude one or more the following:
  1. The bill is being sent to the wrong person with the same name, violating HIPPA law by sending me someone else’s laboratory service activities.
  2. This is a scam attempting to lead me to paying an erroneous bill, Labcorp should be looking into the possibility of their business being used as a scam tactic.
  3. Someone in your medical billing dept is pulling some cruel joke on me who has my address and is sending me a fake bill in an attempt to cause pain and suffering to myself and my family. *The contents of this bill indicate testing for Syphilis, HIV, Hep C, and Hep B. The bill states test was requested by CTR for Reproductive Medicine in ************ **. I have never visited this location in my life. It also states the test was performed by Labcorp ***** **** * ******* *** ****** ** *****, which I also have never visited. In fact, at the time of testing I did not visit any medical centers, nor have I had any medical examinations.
  How was my address mistaken for this person’s, identification is required as part of the medical billing paperwork? Provide proof of my driver’s license, also proof of my birthdate & social security number at the time of testing. I would like an investigation into who initiated this bill and an explanation.
  I want assurance that this is not being reported to my credit and for the billing to cease.

  Business Response

  Date: 03/28/2023

  March 28, 2023
  
  BBB of Central
  and Northwest NC
  1617 NC Highway
  66 S, Suite 201
  Kernersville, NC
  27284
  
  
  Re:       Consumer Name:    ***** ********* ******
                Invoice Number:     ********
                Complaint ID:          ********
  
  Dear Sir/Madam:
  
  This
  letter is in response to your correspondence dated March 27, 2023. Laboratory
  Corporation of America (“Labcorp”) appreciates the opportunity to review Mr. *********
  ******’s concerns as we take all customer inquiries seriously.
  
  We
  would like to thank Mr. *********-****** for bringing this matter to our
  attention. Please be advised that Mr. *********-******’s
  comments and concerns have been forwarded to our management staff for review. With regard to Mr. *********-******’s
  concerns we are unfortunately unable to confirm the exact cause of the issue
  related to the LabCorp invoice Mr. *********-****** is in receipt of. We have
  verified with The Center for Reproductive Medicine that Mr. ********* ******
  was not seen for the services provided on August 4, 2022. In an effort to reach
  a mutually agreeable resolution, we have adjusted the balance and Mr. *********-******
  may disregard any previous mailings. We apologize for any inconvenience this
  matter has caused. Please note, this is not a normal occurrence.   
  
  We hope this
  information is helpful. Our Patient Customer Service department may be reached
  at 1-800-845-6167 if Mr. *********-****** has additional questions.
  
  Sincerely,
  
  Anna ******
  Patient Customer
  Service

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding invoice number ******** and bill amount $275.68 for service date 03/02/2023.
  I went for regular prenatal check and this lab tests were part of it. I have emailed the billing department for Lapcorp but they are yet to respond and the bill is due 03/29/2023. I have spoken to my insurance company (*******,) and they have stated Lapcorp has billed them the wrong code hence why it’s not fully covered, and advised I contact Lapcorp so they can fix the error asap as the lab tests were for necessary maternity care and is fully covered by *******. Please make sure your billing departments uses the right code and resubmit claim and kindly resolve the issue asap as I can’t be dealing with this type of stress with my high-risk pregnancy.

  Business Response

  Date: 03/27/2023

  March 27, 2023
  
  BBB of Central and Northwest NC
  1617 NC Highway 66 S, Suite 201
  Kernersville, NC 27284
  
  
  Re:      Consumer Name:                  *****
  *********
              Invoice Number:                   ********
              Complaint Number:             ********
  
  Dear Sir/Madam:
  
  This letter is in response to your
  correspondence dated March 24, 2023 Laboratory Corporation of America
  (“LabCorp”) takes all customer concerns seriously and we appreciate the
  opportunity to research Ms. *********’s concerns.
  
  Please be advised,
  when a specimen is forwarded to LabCorp for testing it is accompanied by a test
  requisition form which provides information including: tests requested,
  diagnosis, insurance, and patient demographic information. This form is
  completed by the ordering physician’s office.
  We
  have reviewed Ms. *********’s concerns as they pertain to her LabCorp services
  provided on March 2, 2023. We have verified the claim was submitted to *******
  in accordance with what was provided on the request for testing from Dr. ******’s
  office. According to the Explanation of Benefits we received from *******,
  Prior Authorization was not submitted timely by the ordering provider. While it
  is the responsibility of the ordering physician and his/her staff, we have further
  verified with ******* that patients are not responsible for insurance denials
  related to Prior Authorization. Therefore, we have made the necessary
  adjustments and invoice ******** currently reflects a zero balance.
  We take all customer
  concerns seriously and we appreciate Ms. *********’s business. We apologize for
  Ms. *********’s inconvenience and thank her for bringing this matter to our
  attention. Should additional assistance be needed, our Patient Customer Service
  department may be reached at 1-800-845-6167.
  
  Sincerely,
  
  Anna ******
  Patient Customer Service