We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Lab and Testing

Laboratory Corporation of America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

This profile includes complaints for Laboratory Corporation of America's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Laboratory Corporation of America has 561 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 683 total complaints in the last 3 years.
    • 246 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      African American receptionist lied saying I had a 9 am appointment and will see me as soon as possible. Trying to ask the receptionist a question he said its Wednesday no question day trying to flirt with me I told him I didnt have an appointment scheduled for 9 he said that is okay . I waited 40 minutes only to he met with an attitude saying I told you I would see you after the blood testing and you can speak to a manager . There was no communication stating that is he did I wouldnt wait I wouldve came back. The hours of drug testing are not sent in the confirmation email only stated on the actual website and at the location. I asked for the managers number and he gave me a generic card. When I came back for the information I can hear him talking to another ********** about me saying he told me I can speak to manager he also was gossiping about the whole interaction. When I asked for the managers information when he returned to the desk he said oops and proceeded to pull out his phone to give it to me. The manager ******* **** was rude blaming me for the situation and interrupting me saying Really no solution just an African American woman being treated poorly once again.

      Business Response

      Date: 05/14/2025

      May 14, 2025

      BBB of Central and ************
      *******************************
      ************************************


      Re:       Consumer Name:    ***** ******
                  Complaint ID:         23298996

      Dear Sir/Madam:

      This ****** is in response to your correspondence on behalf of Ms. ****** Laboratory Corporation of America (LabCorp) appreciates the opportunity to review Ms. ******* concerns as we take all customer inquiries seriously.

      With regards to *** ***************,we have forwarded this complaint to management for further research and *********. ****** will be contacted directly by management to further discuss her concerns. We appreciate Mr. ******* feedback as it will help improve the level of customer service we provide.  We apologize for the inconvenience this matter has caused.

      We hope this information is helpful. Our *********************************** may be reached at ************** if Ms. ****** has additional questions.

      Sincerely,

      **** ******
      Patient ****************

      Customer Answer

      Date: 05/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went for an annual check-up with my provider last 6/13/24 , provider requested for the annual routine lab test which was handled by LABcorp. Test was done and bill was sent to me by Labcorp. They said that my insurance denied payment, so I have to pay. I investigate with my insurance and they said they denied the payment because it was beyond the 180 days claim period. My ***************** told me that Labcorp didn't use the complete/correct mailing address that is why they didn't received the claim on time. I called Labcorp attention on this and they did not deny that they forgot to include the suite number on the address.Statement was resent to my insurance but then it lapse the 180 days, my insurance denied the payment , now Labcorp wants me to pay $a total of $376.95 I told them it was a mistake on their part so they should be responsible or at least share the cost with me. I got no reply from Labcorp when I sent them an email.Should I be responsible for the whole amount, even if they fail to do their job properly?I don't know who to ask, maybe you can help me with this issue.

      Business Response

      Date: 05/14/2025

      May 14, 2025

      BBB of Central and ************
      *******************************
      **********************

      Re:       Consumer Name:    ******** *********
                  Invoice Number:     ******** and ********
                  Complaint ID:         23295207

      This letter is in response to your correspondence on behalf of Ms. ********** Laboratory Corporation of America (LabCorp) appreciates the opportunity to review Ms. ********** concerns as we take all customer inquiries seriously.

      We have researched Ms. ********** concerns as they pertain to the invoices for services provided on June 13, 2024 and July 4, 2024. Our records reflect we have received a denial for timely filing on invoice ********. We have not received a denial on invoice ********. In an effort to reach a mutually agreeable resolution, we have adjusted the balance on both invoices.We hare providing a zero balance letter for Ms. ********* records.

      We hope this information is helpful and apologize for any inconvenience this matter has caused. We hope Ms. ********** future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service.

      Sincerely,
      **** Thomas 

      Customer Answer

      Date: 05/14/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

      I'm grateful for your help in resolving the issue, it's really appreciated!!  ??

      Thank you!!

       

    • Initial Complaint

      Date:04/30/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a bill for services from labcorp from 9-26-24 for ONGYN work in ************** when I have never been to **************, nor that clinic and havent been in the ************* for years other than an occasional holiday. Even when I am in the ** its not **************************** listed is a policy I dont have (isnt mine) yet $201.88 was paid by them for these fictitious services. Tried calling no person to talk to, tried to submit an online question - no website to use. The tax id claimed is **********. Its not mine. Please remove **** from your records and fix any credit reporting of this matter (if any).Whoever the ***** ***** is in this bill is NOT me. I wasnt in the ** on those dates and the insurance isnt mine. I have been unable to find a single person at labcorp to discuss this with.***** ***** (not of **************)

      Business Response

      Date: 05/08/2025


      May 8, 2025

      BBB of Central and ************
      *******************************
      **********************


      Re:       Consumer Name:    ***** *****
                  Invoice Number:     ********
                 Complaint ID:         23267560

      Dear Sir/Madam:

      This ****** is in response to your correspondence on behalf of Ms. ****** Laboratory Corporation of America (LabCorp)appreciates the opportunity to review Ms. ****** concerns as we take all customer inquiries seriously.

      We have researched Ms. ****** concerns as they pertain to the invoice she received for services provided on September 25, 2024,invoice ********* We contacted the ordering provider and verified Ms. ***** was not seen in their office. Therefore, we have adjusted the balance and Ms. ***** *** disregard any notices she has received and will not receive anything further.

      We hope this information is helpful and apologize for any inconvenience this matter has caused. We appreciate Ms. ***** bringing this matter to our attention. We hope Ms. ****** future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service.

      Sincerely,

      **** ******
      Patient ****************

      Customer Answer

      Date: 05/09/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:04/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September 2025 I saw my physician who ran lab tests that I specifically asked not to be ran (which is documented in my patient chart.) I received a bill for ****** from LabCorp for these labs. I discussed with my providers office my concerns and was told it would be taken care of. Their resolution was for them to pay for the labs and clear my account which was in December/January 2025. After much back and forth of receiving continued bills I was told by the providers office their payment was applied to a different account at ******************** but they were still working on it. I was told *** ********** at Labcorp was aware and would resolve the issue. I reached out to him via email and was again told the issue was being worked on and would be resolved. He then stopped responding to my emails. I continued to receive past due bill reminders stating that I was going to be reported to a credit agency. Because there was zero communication from him at this point I paid the bill myself in fear of my credit be affected. This occurred on 3/17/25. Since this time I have sent multiple unanswered emails from ***. I have contacted my providers office to which I have been told he is working on it and I should be receiving a refund. We are almost 8 months into this mess with incredibly poor communication and still no refund. I am seeking the refund I should have never had to pay in the first place.

      Customer Answer

      Date: 04/29/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday April 9 at 1245 pm I took a pre employment screening at LabCorp location on ***************** in ** I simply had water to drink and I took the test in the bathroom.I'm told today on April 10th that the test came back diluted! I called for a chain of custody but was not able to get through due to no answer, overflowing mailbox and no operator to connect to when calling or being transferred by staff.

      Customer Answer

      Date: 04/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the invoice and made the payment on 1/10/2025. As a representative's suggestion, I also sent the "SUMMARY OF HEALTH PLAN PAYMENTS" document from my insurance company with the detail of discounts and adjustments to ********************************* However, after contacting Labcorp through email, phone calls, and Labcorp's website (customer inquiry) regarding this invoice, and had several representatives guaranteed they will adjust the bill to $0 balance and I don't need to worry about the bill, I still received the same invoice on 4/8/2025 with the same amount I've already paid.

      Business Response

      Date: 05/09/2025

      May 9, 2025

      BBB of Central and ************
      *******************************
      **********************


      Re:       Consumer Name:    Jui-Fu *****
                  Invoice Number:     ********
                 Complaint ID:         23176790

      Dear Sir/Madam:

      This ****** is in response to your correspondence on behalf of Mr. ****** Laboratory Corporation of America (LabCorp)appreciates the opportunity to review Mr. ****** concerns as we take all customer inquiries seriously.

      We have researched Mr. ****** concerns as they pertain to his Labcorp services provided on September 11, 2024, invoice *********We have processed the necessary adjustments in accordance with the documentation provided by Mr. ****** We are providing an updated itemization reflecting a zero balance for his records.

      We hope this information is helpful and apologize for any inconvenience this matter has caused. We appreciate Mr. ***** bringing this matter to our attention. We hope Mr. ****** future experience with LabCorp will reflect our continuing efforts to provide excellent customer service.

      Sincerely,

      **** ******
      Patient ****************

      Customer Answer

      Date: 05/09/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:04/07/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had blood drawn, per my providers order, at the LabCorp site located in the ************************ on 3/21/25. TWO WEEKS LATER the results have still not been posted to the LabCorp portal! I called LabCorp to inquire and was told that the result for one of the tests was not yet in. It was a homocysteine test, and the sample had been sent to Esoterix Laboratories in ************* (Esoterix is owned by LabCorp). LabCorp did *not* contact me to let me know the results would be delayed. I actually called them twice, and there was no follow-up by them, even after that. Concerns re LabCorp: Lack of 1) quality control, 2) accountability, and 3) respect for customers time and health.

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has put me in collection for a charge from 10/24/24. Invoice ********. I have called with no success. Their call center didn't want to look into it. It would fix itself in time was pretty much their *********** had been paid online through ******************* Medical claim EU21638591. Claim approved per Labcorp 11/15/24. I printed out the documentation and mailed to them. Still not resolved.Copied from MyUHC Laboratory Corp Of In-Network Claim approved - 11/15/2024 Payout accepted by provider - 12/06/2024 Medical claim #:EU21638591 Patient name:****** ****** Date of visit:10/24/2024 View Explanation of Benefitsopen_in_new Amount billedAmount billed $43.94 You paidYou paid $6.08 Total you oweTotal you owe $0.00

      Customer Answer

      Date: 04/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/2/25: purchased $357 worth of tests on labcorpondemand. The transaction charged my card but did not go through on labcorp side. Tests were not issued to my account. 4/2/25: reached out to customer support. They opened the ticket. Promised to initiate refund and issue tests the same day. 4/3/25: reached to customer service twice: unable to process refund at this time. This will take time.4/4/25: reached out to customer service again. They say there will be delay with refund processing as they experience payment system outages. CUSTOMER IS LEFT WITHOUT TESTS AND WITHOUT MONEY. CUSTOMER SERVICE IS UNSURE OF WHAT TO DO. MAKING PROMISES. ***************** is my account email.

    • Initial Complaint

      Date:04/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: November ******* - Service requested: Labwork - Issues: 1) ********** lost several people's orders the day of the labwork. 2) *********** failed to perform/provide the results for said labwork to either me or the hospital that ordered it. 3) They've repeatedly billed me for the labwork they have not completed and are threatening collections for a service they have not provided. 4) They ignored my emailed billing disputes in January and February, and hung up on me when I called in March. 5) The only reason I am receiving a bill is because my insurance provider announced they were breaking Labcorp's monopoly by expanding to other service providers, and Labcorp raised their prices (undisclosed).

      Customer Answer

      Date: 04/15/2025

      I have not heard from the business in response to my complaint.

    Laboratory Corporation of America is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.