Complaints

This profile includes complaints for Wilhoit Properties, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wilhoit Properties, Inc

  1329 E Lark St Springfield, MO 65804-7351

  
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  Wilhoit Properties, Inc

  1730 E Republic Rd Ste F Springfield, MO 65804-6519

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  Wilhoit Properties, Inc

  291 Alabaster Dr Dothan, AL 36301-9169

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  Wilhoit Properties, Inc

  2501 Ashton Pl El Reno, OK 73036-2502

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  Wilhoit Properties, Inc

  230 Atascocita Rd Humble, TX 77396-3570

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  clearly states in the lease that this property is federal grounds and that marijuana is illegal yet people are smoking in their Apartments and I am allergic to it it's ridiculous the manager puts notes on our doors stating it's grounds for eviction and talking about doing an inspection that's not going to do anything because people just hide their stuff like they always do every time she tries to do an inspection and she says we just can't walk in anybody's apartment without knowing which one you can clearly smell it when you walk through the walkways of the buildings I don't wanna lose my apartment I've been here for 2 going on 3 years I have a right to feel comfortable in my home it's getting worse as it gets colder people are going from smoking it outside to smoking it inside the apartment with the windows closed it's going through the vents I'm not the only tenant having issues with that in their building I feel people arent being told when they are applying for an apartment its illegal to smoke marijuana or have marijuana on this property it's the same with the noise ordinance they wait after hours the exact time of the ordinance to be loud I got assaulted by a tenant that used to live at the apartments for asking them to please stop the smoking in their apartment I refuse to freeze because of them smoking in their apartment I shouldn't have to close my vents in my apartment how am I supposed to keep warm I can't even keep my place smelling fresh because of the marijuana smoke that comes down from the vents it does no good no matter what it causes my lips,throat and face to swell when I moved into this apartment there were no marijuana smokers in my building but now they're just letting everybody move in without telling them what's included in the lease I blame management because they are supposed to address those things when a person is applying for an apartment not trying to cause any trouble really needs to be done us bottom Apartments are suffering .

  

  Business Response

  Date: 12/30/2024

  Good afternoon, 

  Thank you for reaching out and sharing your concerns with us. We understand that this situation is causing you discomfort and appreciate the opportunity to address your concerns. Please know that we genuinely sympathize with the hardship this has caused you, and we take your health and well-being seriously.
  As your landlord, we are committed to ensuring that all residents have a safe and comfortable living environment. We have made every effort, within the legal parameters available to us, to address your concerns. However, as outlined in your lease agreement, we are required to provide notice of any inspections, and we are unable to discuss specific individuals or issues related to other residents due to privacy laws and policies. We must also abide by these policies when addressing any potential lease violations.
  While we cannot intervene directly in matters outside of our control, we do encourage you to contact the local authorities if you believe any unlawful activity, including any potential criminal conduct, is taking place. Should you feel personally threatened or unsafe, we recommend contacting the police or sheriff's department for further assistance, as they are best equipped to address such situations. As landlords, we do not have the authority to act as law enforcement and cannot resolve issues beyond the scope of the lease and community rules.

  As far as qualification goes, each resident is given the same lease and addendums that state our policies. 

  Please know that we value your tenancy and are committed to resolving issues in accordance with the law and our lease agreement. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to reach out.
  

  Customer Answer

  Date: 01/04/2025

  Complaint: 22728199
  
  I have reviewed the business' response and am rejecting it because: I am allergic to marijuana it swells my throw my eyes and my lips but I guess it's going to have to take someone that has a worse allergy to marijuana than me to move in here and most likely end up dying for true action to Be done I understand what they said but at the same time this is no joke and like I have told the manager of course people are going to lie and say they're not smoking in their apartment and they're going to hide it during inspection it's common sense but she believes that they are telling her the truth because she sticks with it so at this point I am just tired
  
  
  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 01/06/2025

  In response to the rejected response, we would like to reiterate the following that was noted in the previous response:

  We understand that this situation is causing you discomfort and appreciate the opportunity to address your concerns. Please know that we genuinely sympathize with the hardship this has caused you, and we take your health and well-being seriously.
  As your landlord, we are committed to ensuring that all residents have a safe and comfortable living environment. We have made every effort, within the legal parameters available to us, to address your concerns. However, as outlined in your lease agreement, we are required to provide notice of any inspections, and we are unable to discuss specific individuals or issues related to other residents due to privacy laws and policies. We must also abide by these policies when addressing any potential lease violations.

  We do encourage you to contact the local authorities if you believe any unlawful activity, including any potential criminal conduct, is taking place. Should you feel personally threatened or unsafe, we recommend contacting the police or sheriff's department for further assistance, as they are best equipped to address such situations. As landlords, we do not have the authority to act as law enforcement and cannot resolve issues beyond the scope of the lease and community rules.
  

  We did address your most recent call to the office with a concern about a bothersome smell immediately. 

  Please know that we value your tenancy and are committed to resolving issues in accordance with the law and our lease agreement. However, if you are dissatisfied and considering vacating, please reach out to our office to discuss the policy for a 30-day notice to vacate. 

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i paid my rent Oct. 15 which was late i added the late fee i get off at 5:30 so of course i know the leasing office is closed. i put it in the drop box. i checked the online portal to see if they updated my payment, it wasnt so i called for two days straight no answer or returned calls. i come home tuesday Oct. 22 a notice on the door saying i have unpaid rent of 1347. so i went to the leasing office no help at all nobody knows anything . ****** the property manager very unprofessional she wouldnt even talk to me had ********* talking to me . they say its wasnt no money order in the drop box but it was i asked them to pull the cameras i have my receipts for the money order. Ive been very transparent with the leasing office about the issue. i had got a refund in process for the money order cause they dont reprint money orders . i talked to ************* customer service representative they told me it could take up to 30 days for the refund . i told ********* she told me long as i pay Nov rent im good. i go home friday i got a notice on the door saying 5 days to 2694 . ive very confused. Im still waiting on the refund for money order . i did everything that was asked of me .

  Customer Answer

  Date: 11/12/2024

  the first ******* receipt is for october rent. the other two photos is for nov rent 

  Customer Answer

  Date: 11/12/2024

  the first ******* receipt is for october rent. the other two photos is for nov rent 

  

  Business Response

  Date: 11/19/2024

  We are required to send a notice each month rent is not paid. These notices are auto generated for anyone with a balance. The system was not aware of a pending investigation. As of today, all monies on the account were paid therefore you will not receive any further notices unless rent is late again. 

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ************************************ after speaking with the manger that was in the office. Her name was *****, she told me they had a 1bedroom available. When I got there she told me while I was feeling out an application that the 1 bedroom was gone and that she could get me into a 2bedroom, which was ****** more for security deposit equals to ******. After I got done with the application she said I would need a money order for ***** dollar application fee and a money order for ****** dollars to save the apartment. I told her I didnt want to put the deposit down unless I got to see the apartment. She said that she could show me an apartment at the time because they didnt have one to show. Then she said if I didnt pay the ****** that she would not be able to presses the application, she then explained to me that if I did not want the two bedroom apartment at any time, I could cancel my application and receive my $200 back because I did not get to see the apartment and that I had nothing to worry about. so I went to the store, got the money order for both amounts and gave them to her. This happened around August 20th 2024. About a week later ***** called me and had told me that my application was denied, I asked her why and she said it was due to my background check. I informed her that there was an expungement on this information. She said if I brought her the paperwork to prove this, then she would be able to send to corporate for an appeal on the application. The 2days later I gave her the proper paperwork to send. I had to drive to the office 3times to fix issues on the application per management. 6weeks later still no word if I was approved, my voucher expires in 30days so I called to inform management I wanted my deposit back like I was informed by their employee. I was told I couldnt have it back if I pull my app. I said dont pull it *******,tired to explain this to corporate, only to end up not getting my money back & corporate cancelled my application.

  

  Business Response

  Date: 11/07/2024

  On August 8th,2024, ****** ********** filled out an application at ************************************** in *********, **. At this time, per policy, her background check was conducted resulting in a failure due to criminal activity. Management let her know the result of the background at which time, Ms. ********** informed them that those charges had been expunged and provided management with the needed documentation to dispute the decision. On August 30th, 2024, we received approval from the 3rd party company used to run the background checks.
  Once the background check was approved, we notified Ms. ********** that we were able to move forward with her application at which time she paid her deposit to hold the unit during processing. During this process, Ms. ********** had come to the office to make corrections necessary to complete the application process. She had previously been informed that the process could take 4-6wks to complete.
  October 2, 2024,the corporate office received an email from Ms. ********** stating she wished to withdraw her application for tenancy. On October 3rd, she was informed by email and phone that she would not receive her deposit back if she canceled the application. We followed up by sending her the verbiage of the application she signed addressing cancelation policy. We did not hear from Ms. ********** again until October 24, 2024.
  
  
  On October 24, 2024, she reached out to the corporate office again via email stating she was replying to the email we sent on October ******. This email was letting her know we canceled her application per her request and that her deposit was forfeited. In Ms. ********** email dated October 24, she only stated she was trying to reach someone regarding the previous email. Management tried to reach Ms. ********** multiple times with no success.
  On October 29, 2024, Ms. ********** emailed the corporate office again, stating she did not wish to cancel her application. At this time, management was able to get ahold of her and inform her that it was too late, that her application had been cancelled per her instructions on October, 3, 2024. Ms. ********** was also informed she was welcome to reapply for tenancy if she chose. Ms. ********** once again emailed the corporate office stating she wished to continue her application. At that time, it was reiterated that she could reapply for tenancy.
  

  Customer Answer

  Date: 11/10/2024

  Complaint: 22502026
  
  I have reviewed the business' response and am rejecting it because:
  
  The statements from this company are not all accurate. I have proof that I paid the ****** down before the application was even sent to the office, the date on the money order for one. Also a witness who was with me at the time of me filling out the application and being told by manager ***** that i would have to pay the app fee and deposit in order for them to send my application to be processed. I told her i didnt want to do that without seeing the apartment first, she then told me that if for any reason i decide that i dont want the apartment then i would be able to get my ****** back but not the application fee which was *****. Also no one informed me of my application being approved only time someone called me was to tell me i had to go back to the office to redo my application which i went back 3 times. This company didnt even have someone permanently for this location at the time, so everytime i talked to someone it was always someone different! On top of all that when i called the first week of October, keep in mind my voucher expired in less then 30 days of the call i made, i told them i wanted my deposit back because for 1 it has taken to long and i had to go a different way. Thats when she told me that o your approved and the apartment just got done and i could come look at it! She also said that the manager was wrong in telling me i could get my deposit back! All i got was a sorry! So from August to October i waited, this is to long when its for an OHFA voucher that has an expiration date! To make people pay the deposit before they even run your application is a scam!!! You dont get to look at the apartment and wait months to have to fix paperwork over and over! I couldnt wait any longer and shouldnt have had to! A sorry doesnt count when it involves that much money! Even their police says if denied for any reason may recieve money back, well this company said their self i was denied after running background! So according to their policy its not a forfeit! Wilhoit owes me ****** for the denial of my application and their employee informing me that i would receive the deposit back! I was called in during these months to sign documents that they said were missing! This document that you are trying to go off of was weeks after the application was sent to be approved! It is not on me that someone messed up or documents where missing! So the arrangement made with the manager at the beginjng of August, in the state of oklahoma, verbal contract was made when ***** accepted payment! (I would be able to cancel at any time and receive a refund of a full ******) also oklahoma law says the company has 30days to return the refund. the dates on all paperwork and money order proves me right! 

  
  Sincerely,
  
  ****** **********

  

  Business Response

  Date: 11/12/2024

  The applicant was notified in August that the application was denied due to criminal background. Per the tenant selection plan, the applicant appealed the denial stating that all charges had been expunged. On 8/23/2024 the applicant provided the paperwork to submit for appeal of the denial. The denial was reversed and that application continued being processed. The applicant was aware from the time of applying that they were applying for 2-bedroom apartment with a 1-bedroom voucher from ****. As long as the rental rate is covered by the 1-bedroom voucher, there is no issue with utilizing it for a 2-bedroom apartment. The applicant was provided proof of their signature stating that they understood the cancellation policy in an email dated 10.3.2024. in response to the applicants request to cancel the application and be refunded the deposit. The applicant sent 2 emails on 10.3.2024, both requesting to refund the deposit due to no longer wanting the apartment. The customer service **** management and the Regional Manager all made multiple attempts to reach the applicant. There was no response. The application was cancelled per the request of the applicant. 

  Customer Answer

  Date: 11/14/2024

  Complaint: 22502026
  
  I have reviewed the business' response and am rejecting it because:
  
  I feel I am being done wrong on this because management (*****) told me I had to pay the ****** or she couldnt send my application to be processed to see if I would be approved or not! I told her I didnt want to put ****** down without seeing the apartment that was the n question, this is why she told me that I had nothing to worry about on putting ****** down to have the application processed that i could cancel at anytime and receive a full refund other then the application fee of *****. No matter what happens with this at this point its about how this companys employees are telling people they have to pay a deposit to process an application! Your company doesnt need a deposit to process a background check! Thats what your application fee is to be for in the state of ********. After that management went to another location and someone else took over, I get told by the new employee they didnt know and would have to call me back. Then she calls back and tells me that they are sorry for her telling me that because she was wrong. I have not even received an apology from corporate regarding the fact that they have a manager taking money from people and misinforming people that they can get this money back. I have to go through housing agency to get help to pay for my rent so for a company to make us pay the deposit without knowing if we are approved for the apartments or not and not being able to see the apartment is something that needs to be stopped! I tried only paying the ***** application fee and wait to see if I was approved or not and see the apartment in question as well, but management told me that she couldnt send my application to corporate without the ****** on the apartment or I would have never gave the ****** if I wasnt sure I could get it back! Your company is responsible for what your management tells possible renters including those already renting. This is not just something that you just throw your hands up and say o well we are sorry she was wrong. This has cost me money I didnt have to just had over for nothing! No one in this world is going to hand over hundreds of dollars for nothing at least no one in their right mind! Your employees are causing a big problem for this company because their is no telling how many others have been done this way! God be with your company for taking money from people and doing them this way! 
  
  
  Sincerely,
  
  ****** **********

  Customer Answer

  Date: 11/14/2024

  The emails I have sent to corporate regarding this matter was due to me being told to speak with corporate about getting my money back, this is why in my email I said I didnt want the apartment and get my ****** deposit back that I was told by manager ***** I could if I canceled my application! I had a phone call with the new manager of ************************************ and told her not to cancel my application if I could not get my deposit back. After this conversation took place is when I emailed corporate trying to get my deposit back, thats when I was told by email that I couldnt have it back. So I called the manager again at *************** to see about the apartment and I was told that corporate told them to cancel the application! It seems to be a thing with corporate and managers not on the same page! If the company is not going to uphold what their manager ***** said and I cant get my money back then I want the apartment. Due to my voucher expired in Nov and no one contacted me regarding what was going on with the application process by anyway before I called the first week of October, which then I was told I could come look at the apartment after I couldnt wait anymore and decide I want my money back. It should not have taken from Aug 20th to Oct and me calling to be told all this! To settle this matter i should either receive a refund or the apartment, I should not have to come up with another deposit for an apartment. 

• Initial Complaint

  Date:10/09/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unprofessional Management and Unclean Conditions at Autumn **** Villas located in *******, SC Complaint:I am writing to express my dissatisfaction with the unprofessional management and unsanitary conditions at Autumn **** Villas. Since moving in, I have encountered numerous issues that have not been addressed despite multiple requests. Unclean Common Areas: The hallways, stairwells, and other shared areas are consistently dirty. Trash is left unattended, and the cleaning schedule is either nonexistent or ineffective. This neglect has created an unhealthy environment, and Im concerned about potential pest problems. Unresponsive Management: When I have raised concerns with the management team regarding the cleanliness and maintenance of the property, they have been dismissive and unprofessional. My requests are either ignored or met with vague promises, with no follow-through. I have even went out and clean the common areas myself. Failure to Address Maintenance Issues: In addition to the lack of cleanliness, I have reported several maintenance issues around the complex, which have not been resolved in a timely manner. I have been patient understanding that there hasnt been a maintenance man but this has been several months since. This further contributes to the overall feeling of neglect and poor management.I am requesting that the BBB investigate this matter and assist in holding Wilhot property, Autumn **** Villas accountable for providing a clean, safe, and professionally managed living environment. Tenants deserve better than the conditions we are currently facing, while required to pay rent in a timely manner Thank you for your attention to this matter.Sincerely,**** ****

  

  Business Response

  Date: 10/22/2024

  While Autumn **** has had some challenges maintaining staffing. In the interim, we have hired outside contractors as well as temporary staff to assist. In addition, we have staffing from other communities within our organization assisting as well. I have attached some photos taken today showing the grounds and common areas are clean. We do count on the residents to pick up after themselves and be respectful of the community rules and regulations, this does not always happen. Management addresses the issues with the residents that are violating the community guidelines when those individuals are identified. We will send out another notice with a friendly reminder to clean up after themselves. 

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received letter from ****** ******** ***************** stating I owe ******* to ****************(owned by Wilholt Properties). I contacted the collection agency and was informed this amount is due to me moving out before lease was complete as well as not giving a 30 day notice. I disputed the claim because its not accurate. The house I stayed in had mold, mildew, and got wet every time it rained. This was a constant complaint for the last couple years and they NEVER fixed it! My son's allergies and bronchitis got worse and worse staying in this house so he started seeing an allergy doctor at *********************. I went on website several times to complain about rain, mildew, and mold issue but they would always reroute me to office to speak with leasing agent. She sent maintenance over to paint over mold. THATS ALL THEY DID! The day I moved they came and did a walk through and saw all the mold, mildew, rotted wood from water getting into house. I was out of house and key was in drop box on last day of June. However they are saying I was there in beginning of July. I have several witnesses to testify to this. Living conditions were horrible and unsafe and I had every right to break lease due to company not holding up their end. They did not fix ANYTHING!!!! I am not paying them one cent and I DO NOT want this on my credit report. And if need be, I will get an attorney and sue them for my son's breathing issues associated with being exposed to the constant mold and mildew. I have all the pictures and all the messages that were sent out to them via their website.

  

  Business Response

  Date: 10/07/2024

  This was our response to the
  original complaint in July 2024.  This is
  still applicable, as the charges assessed at move out still stand. 
  
  Per the complaint, Ms. Scott
  stated that water has been coming into her house for years.  Wilhoit Properties took over this property in
  August 2022.  Prior to this date, we
  cannot account for anything that went on at Shaw Estates.  Since taking over the property, Ms. Scott has
  not contacted the leasing office regarding her concerns.  She contacted the corporate office In April
  2024, as an issue regarding wet carpet was looked at and addressed on May 7,
  2024.  Near the end of June 2024, Ms.
  Scott again contacted the corporate office instead of the property itself.  On Tuesday, June 25, 2024, the office tried
  to send in our carpet company.  Ms. Scott
  would not allow them in.  On June 26,
  2024, our maintenance technician tried to enter the home to look at the reported
  issue, but he was refused entry.  Ms.
  Scott had changed the locks.  The
  management team posted a notice that they would be there Friday, June 28, 2024,
  to enter the home and look at the issue. 
  The management team was allowed entry on Friday, but they could not
  determine any problem due to the amount of moving boxes.  The resident stated that she would be moving
  out at the end of the month. 
  
  On July 1, 2024, the manager
  found keys to the unit in the drop box.  She
  went to the unit and did not find any water issues on the carpet.  The only suspected organic growth was under a
  sink.  Damages were found in the unit, as
  these will be charged back to the resident. 
  Any time Wilhoit was contacted about a maintenance issue, we
  responded.  We also walk the units
  quarterly for preventative maintenance.  A
  full make ready and inspection will be completed before we rent this home.   

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted payment to the apartment complex but was never able to reach the manager. I called and left messages, sent emails and no response. Finally in the morning of September 9th, the property manager contacted me and said that my pay stubs wasn't good enough for verification of employment and I needed to show a letter from my employer by the end of business or my application would be denied. My employer submitted the letter, and I was told that wasn't acceptable with no explanation. I have been asking for a refund and I'm being completely ignored even after calling the corporate office today September 20th.

  

  Business Response

  Date: 09/24/2024

  
  Re: BBB Bristol Apartments ********* **********
  
  To Whom It May Concern:

  
  Ms. *********** application was denied due to her not being able to provide the required information. As a ********** Housing Tax Credit Program (Section 42-LIHTC)property, there are guidelines and specific required documents for income and asset verification.   The deposit is being refunded and will be mailed to the address provided. 

   

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/27/2024, I was asleep in my bed when I just happened to wake up to the property manager and pest control in my apartment. They did not knock and they did not announce their presence. When she saw me wake up in my bed she said she was going to turn the light on instead of leaving so I could get decent. There was a notice given, but I work nights and they are required to let the tenant know as they are entering. There have now been issues with "random inspections." In our lease it states that they are required to give a 24 hour notice before entry. She is giving everyone a notice of "random inspections" but not a notice to the specific apartments which is not a notice, and when asked will not say. She is extremely rude and I have been nothing but nice to her. We have had zero late rent payments, zero complaints, zero lease violations. Today, 9/11/24, she left a nasty voicemail and was extremely rude over the phone when she told me she put a tow sticker on my car due to my tags and registration being expired. When I told her I had just drove my vehicle, she accused my fiance of taking the sticker off my car. He had not even been home. My tags and registration were not expired, and she told me I needed to bring proof up to her. No where in the lease agreement does it say we must provide registration, just that it needs to be current. She also cannot prove whether it's expired or not without law enforcement running it. This has been one of the worst rental experiences of my life from the beginning of moving into a dirty apartment to now. The only reason we stayed was because we happened to get a good property manager for a few months before they wrongfully terminated her. And good luck getting ahold of corporate - if you leave a voicemail, they will forward it straight to your property manager.

  

  Business Response

  Date: 09/12/2024

    Pest control notices were given on Monday, August 26th stating they would be there on the 27th between 9:00 and 9:30 am.  Pest control comes to the property every month at this time.  The manager and vendor knock on every door three times and announce themselves as they enter.  Ms. ***** may not have heard them as she was asleep.  ******** did say Hi, Fawn when she woke up.   As she did not attempt to get out of bed or ask for them to close the bedroom door, Fawn informed ******** that she needed to turn on the hallway light to replace the air filter.  Neither person entered the bedroom area. 
  
  There are property dealings right now that have required several inspections.  These inspections are from third party vendors, as directed by our corporate office, and we are told to give every resident a notice of inspection. These notices state the time and date of the inspection and that their apartment may be chosen.  Apartments are chosen from the third-party inspectors, and we do not know in advance which apartments they will need to see. Notices have been given 24 hours in advance of these inspections.
  
  Ms. ***** received a courtesy call regarding a tow sticker being placed on her car due to her car tags being expired.  The car tag still had the 2023 sticker on it.  The manager put tow stickers on everyones vehicle that was either illegally parked,inoperable, or had expired car tags.  This is done by walking the parking lot and visually notating the condition of vehicles and their tags.  The manager also made courtesy calls to each resident that received a tow sticker.  We do not monitor registration paperwork, only the car tags of vehicles parked on our property.  ************** informed the manager that she did have the new 2024 car tag sticker, the manager requested that she bring it into the office to verify.  Ms. ***** did update her tag with the 2024 sticker from the DMV.  

  Customer Answer

  Date: 09/19/2024

  Complaint: 22274122
  
  I have reviewed the business' response and am rejecting it because:
  

  This is not an attempt from Wilhoit Properties to "resolve" the complaint, this is an argument. I'm also going to assume that this is a response from the property manager themselves as it says the inspections are coming from "our corporate office." I would like to speak with corporate, and if this just so happens to be them and this is the only way to get ahold of them that is ridiculous. Regarding the pest control incident - I had no clothing on and therefore could not get up to shut the bedroom door. I felt extremely uncomfortable, violated, and I feel like I have zero privacy in my apartment. Also, I work nights. Regardless of the notice, I'm interested in knowing how an individual that works for Wilhoit would feel if this were to happen to them. Regarding the random inspections - in the state of ******, minimum notice for entry to an apartment is 24 hours. Technically, this was not given as it was generalized and individual apartments were not notified of guaranteed entry. Tenants have certain privacy protections under law and I, along with multiple other tenants, feel as though our privacy is violated often, especially with "random" inspections where our apartment may or may not be entered for, which is a lack of notice. The lease agreement even says we will be given 24 hour notice for entry - these "your apartment may or may not be entered" is not following the law or lease agreement. Regardless of it being a third-party inspector or not. I'm not faulting the property manager, which is why I have been trying to contact corporate directly, but Wilhoit makes this impossible. When I have called and left a voicemail, it gets forwarded to the property manager, which is ridiculous because this is not on her. Regarding the tag situation - I will say the sticker not being on there is my fault, however, accusing my fiance of removing the notice and being extremely rude on the voicemail as well as over the phone is not okay. The tag being wrong on the vehicle does not automatically mean that the registration is expired - instead of being nasty, why not just say that this was noticed and a tow notice was put on there, but they wanted to call and see what's going on? As stated in the response, "we do not monitor registration paperwork, only the car tags of vehicles parked on the property," so when I was asked to bring my registration up there for proof, that was unnecessary - there is absolutely nothing in the lease agreement regarding providing registration paperwork and we have never had to do that in the 3 years that we have lived there, even when we did get our parking passes. None of this would be a big deal and I probably would've not filed a complaint if our property manager was kind, caring, and courteous. This is our home too, not just hers. I don't think I've ever been anything but nice to her and yet it feels like she has it out for me. She takes her job seriously, which is fine and I respect that, but at this point she is taking it too seriously to where she is being perceived as flat out rude and mean to multiple tenants. We have a little community here and we usually want our property manager to be apart of it, but not anymore. There are way bigger issues that I've heard about other than the colour of a tag sticker being wrong. As far as how to resolve the dispute - I just want a little customer service and compassion. ********************** has thrown that out the window and does not care about their tenants. And to be clear, this is not all directed at our property manager. Like I said, I respect her for doing her job, but you never know what someone is going through. Getting a nasty voicemail and call is bad enough, much less about something as serious as your vehicle getting towed.
  

  
  - ******* *****

  

  Business Response

  Date: 09/20/2024

   Wilhoit Properties has a customer service line where resident concerns can be submitted so they can be addressed timely by the either the site manager or the Regional Manager. If a resident has submitted a concern to the customer service line and did not request to speak with the Regional Manager, it would have been directed back to the site manager as they are the first line of communication for each property. They are typically afforded the opportunity to assist with any concern on their property. 

  Regarding inspection notices, management is only required to give a 24-hour notice. It can be a random inspection notice if a 3rd party inspector is coming, and management has no way to know what apartments will be picked for inspections. Managment understands the frustration that you have continued to state that you were asleep when the site manager entered with pest control. They were unaware you were sleeping and by your own admission; you knew they were coming. We are sorry that you had a negative experience and continue to feel discouraged about it. We have discussed internally how to better handle a situation like this in the future.

  If you would refer to section 17 of your community policies, you can review all of the parking policies. Included in that section is the statement that "only registered vehicles may park in resident parking areas. Cars parked without registration are subject to towing at the vehicle owners' expense." 

  Customer Answer

  Date: 09/26/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and while I do not find that this resolution is satisfactory to me, there is nothing further that will be done.

  I have attempted to utilize the customer service line multiple, repeated times and asked explicitly for the regional manager via voicemail and it is always forwarded to the property manager. My apartment was entered again today and this time without a 24 hour notice - the notice we received stated "within the next couple of days" - but it has been made clear that this is acceptable and nothing can/will be done. I appreciate the apology from Wilhoit, but it took place way too far into the argument for it to be genuine. I reviewed the lease agreement multiple times regarding all of this and I understand the registration situation, I just don't believe it was handled appropriately. I have no idea how to smooth this over with our property manager. I'm pretty sure she hates my fiance and I at this point, especially with her interaction with him the other day, so we are just going to avoid the office and bide our time until our lease is up or we break it. 
   
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 09/27/2024

  There was a radon test that was being conducted and the attached notice was given. The other occupant of the household was home at the time of the inspection and inquired about when the test would be picked up. The occupant was told it would be picked up on Thursday, September 26, 2024. 

  Wilhoit Properties takes your feedback seriously and will use it as a chance to learn how to better serve our residents. Thank you. 

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a deposit for an apartment named ***************************** located in *******, **. Apartment complex called and said I was not approved. When i asked about receiving my $300 back the office management stated I would have to contact HR because the will issue me a check for the amount of the deposit paid. I have called the corporate number and the office staff at ***************************** and they have yet to return. My call as too the $300 deposit return has yet to be refunded to me. This incident took place August 3rd of 2024. They told me I was not approved August 19th, 2024. I have called everyday in regards to receiving a full refund of my deposit back. I would not recommend renting from this property as they only scam new applicants if you don't get approved or decide to withdrawal your application. The office staff currently has not been in office when I have went to the location to ask for something in writing stating that I will be receiving the deposit back. I have not had a return email or phone call. I would like the matter resolved expeditiously.

  

  Business Response

  Date: 09/12/2024

  The site staff was able to contact the co-applicant on September 11, 2024. The attempt to contact Porsche ******* was unsuccessful. The co-applicant was notified that a refund was processed for payment on September 9, 2024. The refund was mailed to the address on the application. 

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an APARTMENT for me and my 2 daughters I was going through a very tough time on my life. When I ask about if they have one yes they did . I was ask to bring 3 money orders and me being so desperate for a place I did bring 3. 2 of them $10 each the 3 one was for $250 (deposit) I was never ever told or sign anything about it I was Not approved deposit was not returned. I rented apartment throughout my life deposit was always paid when I was approved. The mgr. told me to not filled out the $250 money order only the 2 for $10 (background check) after a month of asking me for papers I was still waiting for a place I was asked for more papers I couldnt wait no more I asked for my money back she flat told me I was not getting deposit back!! Single mom of too going through domestic issues saving the few dollars I could for this place just take my deposit without even warning me on the beginning about this?? I ask to talk to someone she said was nothing she could do!!

  

  Business Response

  Date: 09/09/2024

  Greens at ************ is a tax credit community. There are government guidelines that must be meet prior to an application being approved for move in. This requires paperwork to be completed and followed up on. This may require additional information and there can be delays in the processing of the paperwork if the requested documents are not returned timely. Our records indicate that the applicant cancelled their application after the 24- hour ***** ******* which is an automatic forfeit of the deposit. The deposit is only refundable within the first 24-hour ***** period of cancellation. The cancellation policy is explained on the application directly above the applicant's signature.

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company stole from me and has yet returned my money or my call .. I was told after I signed my money order , that I was over income .. landlord knew that before having me sign anything .. I will be taking legal actions against the company for my deposit I have yet to have gotten back .

  

  Business Response

  Date: 09/09/2024

  9/9/2024

  Dear ******, 

  This information is not accurate. The manager confirmed your forwarding address with you prior to the first check being sent to you on 8/22/2024. You provided an address of *********************************** and it was mailed there. You later notified the manager that you had not received it and filed a complaint. The manager followed normal procedure and used the forwarding address you provided, and has been in contact with you. 

  On Friday September 6th our regional manager reached out to you letting you know that we would cancel that check and issue a new one, as you stated at that time you had a different forwarding address of *********************************** apartment # ***. 

  We hope this resolves your issue, please let us know if you need anything further. 

   

  Wilhoit Properties, Inc