Complaints

This profile includes complaints for Money Tree Lead Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Money Tree Lead Systems, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Money Tree Lead Systems, LLC

  Springfield, MO 65806-2316

  
• 

  Money Tree Lead Systems, LLC

  440 S Jefferson Ave Springfield, MO 65806-2316

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The leads are ****, and as soon as I got in, before they even started any marketing, I told them I wanted to cancel and they told me they would not give my money back. Their advertising was deceiving, and they said that since I "activated" my account I couldn't get my money back. I'm not happy with the service and I would like a refund.

  Customer Answer

  Date: 03/19/2025

  I have resolved things with the company. They are adjusting the marketing and I did get a good lead yesterday. 

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up and put a $2000.00 deposit down for qualified leads. The leads I got were never qualified and most were just scanning the internet. I have complained to the business over 100 times in emails and over the phone. All they have to do is advertise and work the leads differently. The company does not know NJ and the Jersey Shore at all. I tried to work with the company for a year. I am on a team and my real estate team wanted to join with me as well. After the year I was told I could not get my deposit back. I asked if they would send me more leads until I closed one and then they get a percentage of my sale. The manager woman was extremely rude and told me no and that they were doing me a favor. I own several businesses one of which is a franchise. I would never treat a customer in that manner ever. Since my year is up the company has done nothing too help contact the leads or myself at all. I was approached by several other *********** about this company as well . I know of at least one other NJ Realtor that got scammed by this company as well.

  Business Response

  Date: 02/28/2025

  We take customer satisfaction seriously and have performed a file review.  There is a strong and continuous string of communication from and to the customer responding to various concerns.  The leads this customer received were exactly in line with what was offered and accepted.  Leads, by their nature come in many forms and stages and require varying levels of customer follow up.  This customer was offered a conditional refund that was denied for a number of reasons to include a period of system abandonment and marketing lock for one or more occasions.  This customer was made an offer in lieu of the denial which was signed and accepted.  This customer is still in the period of time in which they are able to receive the benefits of the offer and we encourage them to utilize it and to contact support with any questions or issues that may arise during this period.

  Customer Answer

  Date: 03/27/2025

  I bought a lead program from the company for a $1997.00 deposit. I was supposed to be given my deposit back after a year or after a property sale. The company then takes a percentage . The leads were horrible and fake. None were pre screened or qualified to purchase. I tried to work with the company and they were not helpful and rude. Not professional at all!

  Business Response

  Date: 04/03/2025

  As stated previously, this customer did not qualify for a conditional refund for a number of previously explained reasons.  This customer was made an offer in lieu of not qualifying which was accepted by the customer.  If the customer has any additional concerns they are welcome to contact support.

  Customer Answer

  Date: 04/04/2025

  Complaint: 22972718
  
  I have reviewed the business' response and am rejecting it because: I tried to work with this company for over a year. I worked the system like I was supposed to. The company lies and stated they contacted every lead. Some of the numbers were fake which means the company uses pee recording messages or ***ots to call the leads. The manager was nasty to deal with. I have over 100 emails to the washing for real leads. I do not want this company to get away with ripping realtors off . Every one should know how much if a rip off this company is. They do not know how to advertise at the ************. They were rude to deal with and *** people of their money! These leads were never qualified as well. This company is full of lies! 
  
  
  
  Sincerely,
  
  ****** *********

  Customer Answer

  Date: 04/05/2025

  The company told me if I did not take the deal by a certain date I would lose everything. I felt very threatened !!!!! Also I worked the leads the whole entire time. I was under the impression from the **** before I paid my money that I would continue to get new leads until I sold a property. Then I would be refunded my $19995.00 and the company would take a percentage. With all that money I should get new leads until I sell a property and then the company can take a percentage. I should continue to get new leads indefinitely until my first property is sold. 

  Business Response

  Date: 04/13/2025

  This communication misstates the original agreement as well as the original price point.  As stated previously, this customer did not qualify for a conditional refund for a number of previously explained reasons.  This customer was made an offer in lieu of not qualifying which was accepted by the customer. The company was under no obligation to make an offer and so it is confusing to have that offer described as threatening.  If the customer has any additional concerns they are welcome to contact support.

  Customer Answer

  Date: 04/16/2025

  Complaint: 22972718
  
  I have reviewed the business' response and am rejecting it because:
  What part of the price is not correct? $1997.00. All I want are new real estate leads until I sell a property . 
  
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lures in realtors with money back guarantee, no risk offer to try out their lead system. They did not send the amount of leads that were promised to me and the leads had bad numbers and were unreachable by phone, email and text. I did everything they asked for me to do and 12 months later, after closing zero transaction from their leads I was promised to get my initial $2500 back. When I put the request it was denied and they offered for me to stay in the program. I want my money back like I was promised when I signed up. This was a large investment with no return. They are selling lies, they are a fraud. They only take your money and do not hold up their end of the agreement.

  Business Response

  Date: 02/07/2025

  We take customer satisfaction seriously and upon receipt of this information have performed a file review. 

  It appears that the money back "guarantee" being described was actually discussed as a conditional refund policy with a number of conditions for refund discussed with the customer.  This is consistent with the assertion of having done "everything asked" vs our 12 month review which shows inadequate follow up with leads, which is a condition of refund and a reason involved with this denial.

  If the customer disagrees with the initial decision, they are welcome to contact support and appeal that decision.  

  We have an offer outstanding and look forward to hearing from this customer in regards to how they wish to proceed.  

  Customer Answer

  Date: 02/08/2025

  Complaint: ********
  
  
  
  I have reviewed the business' response and am rejecting it because: I did follow up, via email phone and text may times.  There callers followed with  no response as well. I did not want to sign up for this program but their sales representative assured me it was risk free. That If no transactions were closed I was guaranteed to get my money, 100% risk fee is what was promised. I am not going to keep calling the same people 700 times with zero answer rate.  I want my money back like was promised to me upon signing up. 
  
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 02/17/2025

   

  We have again reviewed this customers file in order to respond to this communication.  The assertion of no communication is not accurate.  The assertion of risk free and guaranteed is also inaccurate - as stated in the last response, there is a conditional refund policy.  If this customer disagrees with the initial determination and would like to appeal this determination, they will need to reach out and appeal the decision.   

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We enrolled in the HouseJet Referral Program, operated by Market Maker (Money Tree Lead Systems, LLC), based on promises made on their website and by their sales agents. We were told we would receive 8-12 exclusive leads per month and that we would be the only agent assigned to our ZIP Code (*****). Unfortunately, neither of these promises were upheld.Over the 12-month period, we received only 39 leads, averaging just three per month. Of these, only one was even remotely viable, and it is now a dead lead. Many of the leads provided were unqualified, disconnected, or from individuals who didnt recall signing up.Additionally, we have serious concerns about their claim of ZIP Code exclusivity. Given the low volume and quality of the leads, we do not believe we were the only agent assigned to *****, one of the top real estate ZIP Codes in *****. Their failure to deliver on this promise significantly undermined the value of their service.Despite completing the necessary training to begin the program, we were later told that additional training modules, which were never disclosed upfront, were required to qualify for a refund. This retroactive requirement is deceptive and unacceptable.When we requested a refund due to the failure to meet their stated terms, they denied it, citing reasons unrelated to their failure to deliver leads as promised. Their support responses have done nothing to resolve our concerns.

  Business Response

  Date: 12/26/2024

   

  We have received this communication and performed a file review in order to respond.

  ZIP Code assignment is clearly defined in the terms and conditions, and this customer received their purchased ZIP properly.

  Leads come from a custom direct response marketing campaign and can flux.  We encourage customers to reach out with any issues so they may be promptly addressed.  This customer was offered additional time on the platform which would result in more marketing, etc.

  The conditional refund addendum clearly indicates that the university modules are to be completed, which were not completed in this instance.  The addendum and the terms contemplate a 12 month usage period - and in this instance the system was abandoned prior to completing 12 months.

  If the customer would like to discuss the offer of more time / marketing, we look forward to having that conversation, and would request that they reach out to customer support.  

  Customer Answer

  Date: 01/02/2025

  Complaint: 22700659
  
  I have reviewed the business' response and am rejecting it because:

  
  1.ZIP Code Assignment: The business has not addressed whether I was the only person assigned to my ZIP Code as advertised by their sales agents and website. This remains an unresolved concern and suggests potential misrepresentation in their advertising.

  
  2.Lead Volume: The marketing campaigns fluctuation is acknowledged, but the advertised expectation was 8-12 leads per month. Over the past year, I received an average of only 3.6 leads per month, significantly below the advertised range. While fluctuations are understandable, this average falls far short of what was promised. My concerns regarding lead volume were communicated to the business multiple times before March 2024, yet no meaningful resolution was provided.

  
  3.Refund and Module Requirement: The business claims that the conditional refund was contingent on completing modules, yet this requirement was never communicated during multiple conversations about my concerns in March 2024. At that time, I was informed I had to wait 12 months for a refund but was never told that other stipulations could prevent a refund. This lack of transparency is misleading and unfair.

  
  4.Platform Abandonment: The claim that I abandoned the platform is false. Every lead I received was worked, but 38 out of 39 were either invalid or unresponsive. Additionally, I request the business provide proof of this alleged abandonment. Given the poor quality of leads and their failure to meet advertised standards, I question the legitimacy of the leads themselves. Some leads claimed they never signed up, raising concerns about the companys lead generation practices.
  
  
  The business has not sufficiently addressed my concerns about misleading advertising, poor lead quality, and their failure to deliver on promised services. I am not interested in an offer for additional time or marketing, as it does not resolve the core issues of misrepresentation and failure to deliver. I request a full refund as originally discussed.
  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 01/10/2025

  We have reviewed this submission and will address several points that have been outlined.

  1.ZIP Code Assignment: This customer was assigned an exclusive ZIP territory as defined and outlined in the terms and conditions.  
  
  2.Lead Volume: Lead volume questions should be directed to support.  System abandonment can and does adversely affect this metric.
  
  3.Refund and Module Requirement:  The conditional refund terms are clearly outlined in the supplied addendum.  
  
  4.Platform Abandonment:  This account was abandoned in April, resulting in a lock - as previously outlined in the annual review.  Regarding leads; potential customers fill out contact request forms, of which some leads remain "shy" leads.  University modules are helpful for strategies in this regard.  This account completed only 2 of 7 University modules.
  
  Should this customer wish to discuss our offer, we welcome them to contact customer support. 
  
  

  Customer Answer

  Date: 01/10/2025

  Complaint: 22700659
  
  I have reviewed the business' response and am rejecting it because:

  ZIP Code Assignment:
  My issue is not with being assigned an "exclusive" ZIP Code, as claimed. My concern is whether this exclusivity truly means I was the only individual assigned this ZIP Code, as their website and sales agents led me to believe. Given the low average number of leads I received (even in one of the top 20 ZIP Codes in the nation), I question whether this ZIP Code was genuinely exclusive. Unless Money Tree Lead Systems, LLC is willing to provide evidence supporting their claim, this issue remains unresolved. I recognize that such proof may only surface through legal discovery during a class-action lawsuit.
  

  Lead Volume:
  I contacted support as early as March 2024 to address the issue of lead volume, and this was shared in my original BBB complaint. Despite this, neither support nor the business handling this complaint has resolved the issue or provided a satisfactory explanation for why lead volume consistently fell short of the promised 8-12 leads per month. Money Tree Lead Systems, LLC has still not addressed this discrepancy, leaving this issue unresolved.
  

  Poor Quality of Leads:
  The business has failed to address the poor quality of the leads I received, as outlined in my previous response. Out of 39 total leads, only one was potentially valid, and even that lead did not proceed further. Many leads claimed they never even signed up, which raises significant concerns about the legitimacy of the lead generation process. This critical issue has been ignored entirely, leaving it unresolved.
  

  Refund and Module Requirement:
  I request a copy of the addendum referenced by the business. However, the refund terms are irrelevant if the promised services were not rendered. Despite multiple conversations with support, the promised lead volume was never delivered. If Money Tree Lead Systems, LLC claims otherwise, I welcome them to provide documentation of any correspondence suggesting otherwise. Without resolution on this matter, the issue remains unresolved.
  

  Platform Abandonment:
  The businesss claim that the account was abandoned in April is false. I request proof of this assertion, as I have records of emails sent to support after April expressing ongoing dissatisfaction with the lack of leads. These emails demonstrate that I continued to engage with the platform. Without evidence, this claim appears baseless, and this issue remains unresolved.
  

  It is clear that Money Tree Lead Systems, LLC is attempting to deflect accountability by shifting blame to the customer and their support team while failing to involve support in their BBB responses. Additionally, their failure to address the poor quality of leads and other critical issues demonstrates a lack of commitment to resolving this matter. Until these concerns are addressed transparently and comprehensively, this issue remains unresolved.
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came on with HouseJet in Oct 2023 originally met with excitement and positive interactions about how the program works as well as the refund policy. It was explained to me that as long as all leads were contacted 1 time and all training was done if no closing happened in 12 months a refund will be issued and the process was easy. This is furthest thing from true. I have completed all training and called all leads multiple times. All the leads are fake, dead numbers, or simply non interested people. After going through the refund process I was denied sighting times of inactivity which automatically stop advertising This is not my primary job and that was explained in my initial phone call to sign up and I was assured that it would not cause a problem if there were days I could not be in the system as long as I call leads and do training Id be able to get a refund if it doesnt work out. This has been nothing but misleading and misrepresentation of the actual program. Even how they portray the leads is false. I reached out multiple times about the quality of their leads with no help. I also reached out with unethical ways of advertising that they were pushing on to me that I did not agree with such as client reviews that were literally made up again from fake clients considering 0 leads closed. This advertising was also held against me in the refund review process. I have now been stuck with support that says my only option is to close a lead (on the leads Ive already worked at which overwhelming most arent even real people) all I want is my refund and to move on but HouseJet will come up with any excuse with its internal review board to ensure they can steal your money and make the process as difficult as possible.

  Business Response

  Date: 12/17/2024

   

  We take customer satisfaction seriously.  This comment prompted an internal file review.  A review of the sales discussion did indicate that the sales agent informed the customer that the 12 month refund policy was conditional, and did indicate that there was an expectation to work the leads within our training - the terms and conditions also indicate that marketing lock due to inactivity can affect the conditional refund.  It appears that the number of lead calls as taught in training was not adhered to, and the problem of inactivity/marketing lock was an issue. As far as non interested leads are concerned, it appears that numerous appointments were set for this customer from potential clients.  At least one provided lead was cross referenced as an eventual sale, if from a different source (again - why we have a re contact schedule provided in training) - demonstrating that these are in fact potential customers responding to direct response ************************* involving real estate purchase and or sale.

  This customer does qualify for a refund upon a sale and we welcome that they contact support to investigate that further.

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/15/23 I bought the Platinum Partnership Pay Per Closing Program from ***** at Housejet for an initial software fee of $1997. I was told that this fee will be used to reduce the amount of my first referral commission owed to Housejet. I was told and as stated in the attached Housejet Addendum, that the fee would be refunded to me if after 12 months on the system, I did not close a transaction. It was conditional upon completing all of the training and a letter from
  my broker stating I had no transactions during the time with Housejet. I completed all of the training during my year with Housejet (see attached completion) and provided a letter from my broker (see attached), but they did not refund my money. Now they have stopped communicating with me. I have sent several emails with no response.
  Housejet failed to deliver what was promised to me. The leads were terrible. Most of the leads never answered their phone or never responded to Housejets texts. When they did answer their phone, they said that they did not sign up and had no idea why I was calling them. Housejet said they were selling me exclusively leads for zip code 91320 and a 15 mile radius. The few possible leads I was able to speak with were looking elsewhere. Some were over 100 miles away. Many were looking for rentals. After I supposedly bought 91320 zip code, I went back to their website as an agent and saw that the 91320 zip code was still available to purchase. The exclusivity of one agent per zip code is a lie.
  Overall, it was a terrible experience. I don’t want any other Realtors to waste their money on this company. It is the classic bait and switch. They promise you everything up front. Once you pay, they do not deliver. Their service is not what they claim to offer. When I requested my refund, they made up excuses and lied about why I didn’t qualify for a refund. I just want my refund of $1997 and report filed to warn other agents. They do not deserve a BBB rating of A+.

  Business Response

  Date: 11/30/2024

  We have reviewed this customers file in response to this submission.  It appears the 12 month review on this account found several issues:

  Proof of Strategy Implementation- Insufficient- USP not visible on Bio, Signature block, and/or website as directed. Avg calls per lead is not between 8-12, Did not get face to face on scheduled appointments. Note: Strategy implementation is required to qualify for 12-month refund per executed addendum.

  We also show that the 7th university course was not complete at the 12 month time frame however that reason is not exclusive.  We are re-reviewing this portion.

  This customer had an exclusive territory, as per the terms and conditions - which allow for three per zip.

  This customer is still eligible for a refund through closing a lead. If the re-review changes the determination we will reach out, and the customer is free to reach out to support at any time.  Thank you. 

   
  
  

  
  

  Customer Answer

  Date: 12/03/2024

  Complaint: 22596699
  
  
  
  I have reviewed the business' response and am rejecting it because: This Proof of Strategy Implementation criteria was not part of the initial contract. These parameters were only disclosed when I requested a refund. I worked every lead implementing the strategies in their training. The only scheduled appointments set up by House Jet were phone appointments, which I called the lead at the scheduled time several times and they did not answer the phone. I implemented all of the strategies. The 7th university course was added after my 12 month period and I had already requested a refund. I was told I had an exclusive territory. It is news to me that there are 3 per zip. They say I am still eligible for a refund through closing a lead, but they cut off my access to leads when I requested a refund. I am still requesting my $1997 refund.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  Stacie And Jeff Jennings

  Business Response

  Date: 12/10/2024

   

  This response prompted the business to review the customer file.  In review, strategy implementation is part of the conditional refund addendum - at the outset of the program.  The strategies were not adhered to per the annual review previously supplied to the customer.  The additional university course was during the customers tenure on the system.  The definition of territory is in the terms and conditions.  If this customer is experiencing any access issue please contact customer support for questions and answers.

  Customer Answer

  Date: 12/18/2024

  I reject the Housejet response. They are deceptive in the way they operate. They have changed the refund policy from the original contract, so they do not have to refund any money. Also, they use several different business names, so it makes it nearly impossible to research their company. For example, they use Pay Per Closing and Housejet, but their real business name is Money Tree Lead Systems. This way it is more difficult to see all of their bad reviews online. BBB should list them using all of their business names. They also do not deserve an A rating. Realtors need to know not to invest in this scam!!!

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed on with HouseJet in August 2023. Their "guarantee" is that I get a full refund if I don't close anything within a year. Nearly all the leads they sent me were dead ends, and the few people I actually was able to contact never followed through. Neither the app nor the desktop has any information on how to contact them. None of the paperwork I have says how to go about getting a refund. I've tried to contact them by sending an email to the only email address I have, and I've left 2 messages at the phone number listed on the credit card statement, but I have never received a response. They owe me the full $1997 that I paid plus an additional $97.00 for a monthly fee that they took on August 19, 2024.

  Business Response

  Date: 11/18/2024

  We take customer satisfaction seriously and this comment prompted a file review.  The customer talks about difficulty reaching someone to begin the conditional refund review process.   The process has now been started.  We encourage the customer to reach out to customer support through their portal and to create a support ticket if any issues arise in the future in which they need to communicate with customer support.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this business $1200 for lead generation. I completely finished the necessary onboarding 2 weeks ago and have not even received 1 lead and no communication as to why. I was told 24 to 72 hours for leads to start. This company has had 2 weeks to perform the job I paid them for. I am asking for them to either perform or give me a refund.

  Business Response

  Date: 11/15/2024

  We value customer satisfaction and this submission prompted a file review.  It appears that this account is active and receiving leads & that the customer had a discussion with support on 11/08/24.  We encourage the customer to reach out to support for any other issues or concerns.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company promised 8 to 12 verified leads per month. After 3 weeks, I only received 3. They also promised a lead within 48 hours. The first lead didn't come until 5 days later. I was charged $3400 for this service for 12 months. I canceled after the first month because of the poor service despite bringing it to their attention. They won't refund any of money. They are scam of a marketing company and they keep doing this to countless *********** Agents.

  Business Response

  Date: 11/07/2024

   

  We take customer satisfaction seriously and this submission prompted a file review.  It appears that this customer only utilized the system for sixteen days, so any monthly goal would not have had a month to occur.  The conditional refund policy this customer reviewed prior to purchase involves proper use of the system for twelve months and is premature.  It appears that this customer opted to register a bank dispute & a resolution will occur in that venue.  

  Customer Answer

  Date: 11/11/2024

  Complaint: 22500871
  
  I have reviewed the business' response and am rejecting it because: This business said I would receive a lead within 48 hours.  It took 5 days to receive the first lead. In the time that their marketing was working, I only received 3 leads, all of which didn't answer my calls or texts or the business' attempt to reach them. I don't even think these were real people that they sent me.  They falsely advertised their service.  On top of that, I asked them to disable marketing so they would stop spending money in order to get a refund.  I paid for a service that they did not provide and they have since disabled my access to the account so I can't even access the little bit of the supposed services they provided.  This company is a scam and I quickly realized they had no idea what they were doing with marketing once it began and wanted to cut my loses rather than going through a year of terrible marketing leads.  A refund should be issued.
  
  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 11/18/2024

  This customer contracted for a yearlong program, used the service for 16 days and complains about a monthly number of leads without using the service for a month.  The customer complains about ************************* results however only allows for a handful of days worth of marketing in regards to a yearlong program.  We provide a suite of services including a marketing program of which the business and customer make revenue on sales - there is no option to put things on pause for a year nor was that ever a discussion or option.  Again, the customer has opted to initiate a bank dispute and we will take up the matter in that venue.  

  Customer Answer

  Date: 11/21/2024

  Complaint: 22500871
  
  I have reviewed the business' response and am rejecting it because: In attempting to get a refund, the company continuously rejected my request.  I enacted a dispute in order to get help in the matter.  Unfortunately for me, the credit card company cannot help in this matter.  Again I reiterate how this company did not provide a lead within 48 hours when they said they would, they provided 3 leads which non answered the phone, and now have locked me out of an account that I have paid for.  This company continues to show that it upsells its product and then doesn't deliver on their promise.  A refund should be issued for false advertising since I have not received the services promised.
  
  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB, this complaint is about HouseJets egregious breach of contract and unethical practices. On 5/20/2023, I entered into an agreement with HouseJet, which included a refund policy that unambiguously stated: If, after 12 months on the system, you have not closed a transaction with us, you may request your initial fee to be refunded. This is conditional upon the following: 1) You attend and complete every course offered for this program,and implement the strategies. 2) You provide a complete list, direct from your *** and signed off on by your broker, I diligently adhered to all conditions stipulated under this agreement. I attended and completed every required course, including all live event courses. I implemented the strategies provided by HouseJet in good faith, and despite my best efforts, no transaction was closed through the platform within the 12-month period. After fulfilling all obligations, on 5/20/2024, I rightfully requested a refund in accordance with their policy. I confirmed my course attendance and completion with the representative, Ms. ***** ******** ( WHOM HAS NOT WORKED THERE SINCE OCT 2023 AND NEVER HAD A REPLACEMENT FOR ME OR WAS NOTIFIED OF A NEW COACH). Furthermore, I provided a list of transactions from ***, signed off *******. However, instead of honoring the clear terms of the agreement, Market Maker failed to issue the refund. After I initiated my refund request, HouseJet ignored my repeated communications, which were made no less than eight times via emaileach time without response. Furthermore, in an act of particular bad faith, rather than respond to me, HouseJet blocked me from accessing my own account. clear breach of contract but also constitutes deceptive business practices, violating several state and federal consumer protection laws. HouseJets refusal to refund me after I met all the stipulated conditions, coupled with the intentional act of blocking my account, demonstrates a pattern of deceit and exploitation.

  Business Response

  Date: 11/06/2024

   

  We take customer satisfaction seriously, and this submission prompted a file review.  It appears that the conditional refund policy was not applicable for this customer in regards to a refund without a ********************.  *his customer attached the conditional policy however not his evaluation - the evaluation reveals that the customer did not complete every course and did not follow the required strategies presented in the courses - including lead follow up.  *he customer also experienced ************************* lock due to inactivity, which also disqualifies per the * & Cs.  *he conditional refund policy also mentions bank disputes - which this customer chose to use to attempt to remedy this matter, which the policy mentions.  Because the customer failed to meet the conditions and chose remedy this through bank dispute, the result will be in that forum.  Per the terms and conditions a bank dispute does lock the account, so that should come as no surprise.

  *his customer can still receive a refund through the successful closing of a supplied lead.  Should this customer wish to explore that option and discuss access - they should contact support and have a discussion.  We look forward to speaking with them should they choose to do so.

  Customer Answer

  Date: 11/07/2024

  Complaint: 22495506
  
  I have reviewed the business' response and am rejecting it because:
  
  I did complete every course that was required of me all the way until my contract ended. They were always constantly adding more and more courses every few months and even their representative *****:

  ***** ******** - Strategic Business Advisor* HouseJet
  Telephone: ************
  ********************************************************** | **********************************

  told me I completed everything necessary course meet requirements for the contract. I would say confirm with her* but she either quit or was fired from them 4 months I was working with them. Also* every lead they sent me I followed up with and ***** even told me it could be logged in later and not in real time. I asked her if wverything was good and NO RESPONSE form her or the compay. After i emailed and called several times thru the year* they respnded 0 times. They never even contacted me to let me know if I was compliant* no email or alerts for any new courses added were never sent to me via e-mail or phone. They clear;y forgot about me* took my money and now want to defraud me. They couldn't even take the time or the decency to respond to any of my emails or calls * yet they wanted to lock me out after my contract is up. They can check the log ins because I made sure on the very last day that all courses were completed* double checked and then they locked me out. Not sure if they added any after* but i completed all courses and again even their Rep * ***** who was my main coach and contact told me I did. How come they can't verify with her and have failed to even mention her anymore? Can we even get an answer or response from Kayla*  Payperclosing or will they just ignore and sidestep that as well? I followed up on every single lead and they stopped sending me leads 6 months in* yet they still want me pay after not sending me leads for 6 months after I keopt contacting them over and over and over? They can say AFTER my contract is up what I supposedly didn't finish terms* lock me out* stop sending me leads for 6 months* but wouldnt even communicate with me since Dec/Jan? This is totally fraudulent and my next stop will be to the *** as well. 
  
  Sincerely*
  
  **** ******

  Business Response

  Date: 11/14/2024

  We have performed another file review to respond to this submission.  This response appears focused on non completion of coursework - although we maintain there was unreviewed coursework, that is not an exclusive reason for non qualification for one conditional refund option.  Other reasons include strategy implementation issues such as; USP not visible on bio, signature block and/or website.  Average calls per lead not between 8-12, did not get face to face with scheduled appointments.  The account experienced marketing lock six times due to inactivity or issues updating.  As to communication, we show communication to and from the customer and business.  We show the customer at times was reaching out to the wrong **** for issues and that the customer did not submit or create any support tickets.  It is noted that the customer can receive a refund upon a ******************** and we encourage the customer to explore that option and to reach out with any questions. 

  Customer Answer

  Date: 11/15/2024

  Complaint: 22495506
  
  I have reviewed the business' response and am rejecting it because:
  

   

  Other reasons include strategy implementation issues such as; USP not visible on bio, signature block and/or website. THAT IS FAKSE! MY USP WAS VISBILE ON BIO AND YOUR AGENT ***** NEVER TOLD ME IT WAS INCORRECT AND APPROVED IT. - ASK KALYA PLEASE- ***** QUIT 4-  5 MONTHS IN MY CONTRACT WITHOUT YOU NOTIFYING ME OF A REPLACEMENT THAT I PAID $2500 FOR. YOU FAILED ON TERMS OF PROPER SUPPORT. YOUR BROKE TERMS

  Average calls per lead not between 8-12, did not get face to face with scheduled appointments. - I CONTACTED THEM AVERGAE 10 TIMES. MOST *** THE TIMES THEY SAID THEY WERE NOT INTERESTED OVER 50% OF THE TIME SO IT WOULD BE ILLEGAL TO CONTACT THEM, AGAIN AFTER THEY SAID " DO NOT CALL ME" I CONTACTED LEADS OVER AND OVER BY TEXT, VM, CALLS AND EMAILS, IN ONE ATTEMOPPT ALONE THAT EQUALS 4 TRYS! ON TOP OF THAT MY CALL AVEGRA FOR LEADS THAT DID NOT PICK UP WER 10 TIMES. - ***** QUIT 4-  5 MONTHS IN MY CONTRACT WITHOUT YOU NOTIFYING ME OF A REPLACEMENT THAT I PAID $2500 FOR. YOU FAILED ON TERMS OF PROPER SUPPORT. YOUR BROKE TERMS

  The account experienced marketing lock six times due to inactivity or issues updating. - YOUR AGENCY OR ***** MUST OF HAVE UPDATING. I WAS OT NOTIFIED OF LOCK AND ***** NEVER TOLD ME, I CALLED LEADS IMMEDIATELY AND EVEN YOUR OTHER MARKETERS ATTEMLTED TO CALL THEM AND GOT NO REPSONSE AON ANY AFTER I HAVE CALLED THEM. IT PRIVES THAT THE 5+ ATTEMLTS YOUR OWN AGENTS MADE WERE UNSUCCESFUL AFTER PASSING LEAD OVER TO ME- YOU SHOULD OF NOTIFIED ME ABOUYT THESE ISSUES WHEN ***** QUIT 4-  5 MONTHS IN MY CONRTRACT WITHOUT YOU NOTFYING ME OF A REPLACEMENT THAT I PAID $2500 FOR. 

  As to communication, we show communication to and from the customer and business.  We show the customer at times was reaching out to the wrong **** for issues and that the customer did not submit or create any support ticket. - THE ONLY PERSON WHO I HAD EMAIL AND CONTACT WITH WAS *****- ALL MY QUESTIONS RESPONSES AND EMAILS WERE TO HER. SHE NEVER DIRECTED ME TO YOUR WRONG ****** YOU SHOULD OF NOTIFIED ME THAT I WAS CONTACTING THE WRONG DEPARTMENT WHEN ***** QUIT. ***** QUIT 4-  5 MONTHS IN MY CONTRACT WITHOUT YOU NOTIFYING ME OF A REPLACEMENT THAT I PAID $2500 FOR. YOU FAILED ON TERMS OF PROPER SUPPORT. YOUR BROKE TERMS. 
  
  
  Sincerely,
  
  **** ******