Complaints

This profile includes complaints for Money Tree Lead Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Money Tree Lead Systems, LLC

  Springfield, MO 65806-2316

  
• 

  Money Tree Lead Systems, LLC

  440 S Jefferson Ave Springfield, MO 65806-2316

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4, 2025, I was contacted by ****** ******* of HouseJet, who presented what was described as a professional, vetted mortgage lead generation service. I was told I would receive a minimum of 10 serious, qualified leads per month. Based on these representations, I purchased four ZIP codes for $4,500.However, the service failed to deliver what was promised. I notified HouseJet on August 27, 2025, of my decision to cancel, citing the poor quality and seemingly fabricated nature of the leads provided.The service was marketed as providing high-quality, vetted leads. In reality, I received only two contacts, neither of which appeared legitimate. One responded with incoherent messages like BOO and CHO CHO. The other sent a rambling, irrelevant message involving stalking allegations and local gossip clearly not a mortgage prospect.Questionable Lead Source:The bizarre and nonsensical responses suggest the leads were not human-generated, but likely obtained via bots or scrapingfar below industry standards and contrary to what was promised.Unfair and Post-Payment Contract Terms:I was only provided with the Terms of Service and Addendum after payment. These documents state that a refund is only possible after a successful closinga standard impossible to meet given the unusable leads.Refund Denied:HouseJet denied my refund request, referring me to their 12-month conditional refund policy. This policy is unreasonable given that no viable leads were provided to begin with.Professional Misconduct:**** *****, HouseJets Chief Revenue Officer, is a licensed real estate professional and therefore holds a fiduciary duty to uphold ethical practices. This transaction does not reflect those standards and raises concerns about potential licensing violations.I am demanding a full refund of $4,500 and immediate termination of any agreement. The services promised were not delivered, and I believe the business model is deceptive and predatory in nature.

  Business Response

  Date: 09/08/2025

  We have reviewed this customers file and will reply to the various assertions.

  "presented what was described as a professional, vetted mortgage lead generation service"

  This is incorrect, this customer was informed that this software and marketing service is designed for realtors.  The software and marketing is used at times by mortgage brokers however it is an "off brand" use that this customer was clearly aware of.

  "I was told I would receive a minimum of 10 serious, qualified leads per month."

  This is incorrect, this customer was informed as to what is normally seen with lead goals at different price points.  The leads are direct response in that they request contact regarding a potential real estate transaction.  These are not bulk bought leads or old recycled leads - they are from new marketing and come in real time to the customers portal.

  "the service failed to deliver what was promised"

  This is incorrect - this customer's 12 month contracted service was active, with active marketing and was producing leads.  This customer had just began ************************* and would be well served to review the university modules to learn why a volume of contact attempts is helpful when dealing with direct response.  These lead customers could be dealing with contact from a variety of places depending on the amount of marketing they have responded to & can otherwise be shy.  This customer was not adhering to the training regarding contact amongst other things.

  "I notified HouseJet on August 27, 2025, of my decision to cancel"

  This customer has a 12 month contract and although they are free to leave the system at any time - they have not triggered any kind of contemplated refund option.

  "Questionable Lead Source: The bizarre and nonsensical responses suggest the leads were not human-generated, but likely obtained via bots or scraping"

  This is incorrect and represents a fictional assertion.

  "I was only provided with the Terms of Service and Addendum after payment"

  This is incorrect - addendums are sent prior to payment, terms and conditions are linked before any pass through.

  "Refund Denied: HouseJet denied my refund request, referring me to their 12-month conditional refund policy. This policy is unreasonable given that no viable leads were provided to begin with."

  Confusing assertion - this is a 12 month marketing program that will take longer than several days, this customer's ************************* is active and generating leads.

  Professional Misconduct: **** *****, HouseJets Chief Revenue Officer, is a licensed real estate professional and therefore holds a fiduciary duty to uphold ethical practices.

  This is incorrect and includes invented facts.  This was a transaction for software and marketing.

  Again, this customer is in the very early stages of their ******************** regards to marketing.  The marketing is producing leads.  We suggest that this customer contact customer support to discuss ************************* and lead management.

  Thank you

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2024, I signed up for a lead generation service through HouseJet, operated by Money Tree Lead Systems, LLC, for $1,500. I am filing this complaint due to serious discrepancies between what was promised and what was ************** is a summary of the issue: Exclusive real estate leads within a specific ZIP code High-quality, motivated buyer and seller prospects Leads delivered via direct connection through ******** ads A concierge representative to assist with follow-up (up to a dozen+ attempts--I got may 3 at best)What I received instead: Leads that were often unreachable, unqualified, or located far outside my designated area Individuals who denied ever submitting an inquiry Leads with inaccurate or questionable data, including some felons, bankruptcy history and/or already working with an agent I followed their refund submission policy and was eventually instructed to submit documentation to a refund review board and my concerns remain unresolved Ive researched this company extensively across multiple platformsincluding the BBBand have found a disturbing number of similar complaints, some even referencing the potential for a class-action lawsuit. Thats not a path I want to pursue if it can be avoided. Im simply requesting a full refund of the $1,500 due to the companys failure to deliver the service as promised and its misrepresentation of value. Id prefer to put this behind me and move on, but theyve left me with very few alternatives.

  Business Response

  Date: 08/22/2025

  We take customer satisfaction seriously and have reviewed this file in order to respond.  

  In order to place our customers in the best position to achieve their goals with our product, we have a training series that outlines the best practices for using the system.  Our conditional refund policy adheres to these practices - the conditions are in place in order to put our customers in the best position.  When the conditions are not met, the refund based on those conditions will become nul.  

  In this instance it appears there were 10 instances of inactivity/marketing lock as well as an insufficient amount of lead follow up.  Our leads fill out direct response forms requesting contact, however some leads can be "shy" leads and therefore we have guidelines for this.  As to inactivity - the customer needs to be around to receive and respond to leads.

  This customer still can receive a refund through a sale from their lead bank and we encourage any questions to be directed to support.

  Thank you

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a formal complaint against HouseJet (also operating as Money Tree Lead Systems, LLC) regarding their Platinum Pay-Per-Closing Program, for which I paid $2,500 on May 31, 2024. Despite following all program requirements and engaging fully in the process, HouseJet failed to deliver on the core services promised under our written agreement.Program Promises:The Platinum plan included:1316 exclusive leads per month A protected 20-mile territory (no other agents receiving leads)Marketing management with ad spend included A 12-month conditional refund policy if no closings occurred and all program requirements were met Issues Experienced:I received significantly fewer leads than promised, with the last one arriving in November 2024, over 6 months before my 1-year term ended.Despite multiple follow-ups, HouseJet acknowledged the lack of leads and claimed they would increase marketing, but no leads were delivered afterward.A HouseJet supervisor even stated on a call: We quit sending you leads, so thats not on ****** Compliance:I upheld all terms:Attempted contact on every lead 1020+ times through calls, texts, and emails Logged follow-up activity in both HouseJets CRM and my own (Lofty and Follow Up Boss)Attended required trainings (when possible), and reported any technical issues Submitted broker-signed MLS verification after 12 months, confirming zero closings Request:I am requesting a full refund of $2,500 because HouseJet:Failed to deliver leads for the majority of the contract period Did not provide consistent access to promised training Refused to honor their refund policy, even after confirming I fulfilled all obligations I have documentation of outreach efforts, training records, broker verification, and written acknowledgments from HouseJet staff.Upon researching public reviews and complaints, I found that numerous other agents have reported nearly identical issues with HouseJet

  Business Response

  Date: 08/21/2025

  We take customer satisfaction seriously and have reviewed the customer file in order to respond.  It does appear that there was a 12 month review and a denial - there was a period of inactivity/ marketing lock mentioned in the review and which could have contributed to the decision.  At this time we are placing this file into a re-review as to the conditional refund policy.  Please allow for 7 to 10 days after which we will reach out after a new evaluation of the matter.  Thank you for your patience and we look forward to discussing this with you.

  Customer Answer

  Date: 08/22/2025

  Complaint: 23750016
  
  I reject the businesss response because it does not resolve my complaint. The companys statement that they will re-review my file in 710 days is not acceptable. My program has ended, my refund request was already denied without justification, and I have provided full documentation.
  
  Key facts remain:
  - I received far fewer leads than promised, with no leads delivered at all after November 2024.
  - A HouseJet supervisor admitted on a call: We quit sending you leads, so thats not on you.
  - I fully complied with the Platinum Programs conditional refund policy, including multiple outreach attempts (1020+ per lead), CRM activity logs, training participation, and broker-signed MLS verification confirming zero closings.
  - Despite this compliance, my refund request was denied.

  Under the companys own written terms, I am entitled to a refund when no closings occurred and all requirements were met. I have thorough documentation supporting my compliance and the businesss failure to deliver, and I am prepared to provide this.

  I request immediate resolution in the form of a full refund of $2,500. A further 710 day delay is unreasonable.
  
  While I remain open to resolving this matter directly with the business, I will continue pursuing this through BBB, my credit card issuer, and other appropriate channels until a fair resolution is provided. 
  
  
  Sincerely,
  
  ****** ******* & ***** *******

  Business Response

  Date: 08/22/2025

  Per this response the file has been removed from reconsideration.  This customer was provided two ways to have their software fee refunded.  The conditional refund parameters stated that this customer shall implement **********************+ features and strategies to include setting up website, setting up targeting, setting up email campaigns, setting up text message campaigns, setting up video blogs etc - per the 12 month review these items were not completed, amongst other reasons.  These items exist to put the customer in the best position for success with the marketing campaign. 

  We invite the customer to reach out to discuss a refund through an existing lead sale and/or additional leads.

  Thank you

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promised good leads every week, and amazing support for $2000. And if I closed a lead my $2000 investment would be returned to me. What can I lose? Right? The Housejet, aka Money Tree Leads sells person promised if I did not close a lead with in 12 months I would be refunded my $2000. In June I receive 7 leads, July 17, August 3, September 4. Then nothing. My account was deactivated. I had to call to reactivate it. The support person said I would start receiving leads again. But, No leads came though. This happened 4 times. It was a hassle and time consuming to reactive. I grew very frustration because every time they said I would start receiving leads, but I did not. The leads stopped after 4 months. I did not receive any leads (zero) for the next 8 months.Of the 31 leads I did receive they only had a name, phone number and email. I didnt know the aeea of where they werw looking, time frame, or type of property. 11 leads had bogus information and/or phone number. Some leads had already bought or already had an agent. The three leads who actually answered told me to stop bothering them and hung up on me. The other 15 leads never responded. I can not close a deal with a bogus lead or when leads will not respond. In the first month I realized I fell for a great sells pitch and Housejet was not what they promised. I emailed on 4 separate occasions throughout the next 12 months expressing my dissatisfaction with all the time I was wasting on trying to contact the bogus leads. I asked to discontinue and be refunded my $2000. Every time they emailed back saying I had to finish out 12 months. (But still no leads came in after the 4th month.)At the end of my 12 months I requested my $2000 be refunded. They said I didn't qualify for a refund. (Hard to close a transaction when the leads are bogus. And when Housejet dose not send the leads they promised.)Do not fall for the sells pitch. Spend you time and resources on a leads program that is lagit

  Business Response

  Date: 08/13/2025

  We value customer satisfaction and have reviewed the customer file to best respond.  It appears that there were two main issues in regards to this account. 1) The incoming leads were not worked resulting in marketing lock and the system itself was abandoned which also will result in marketing lock/suspension.  When the system is not being used there is a reminder presented to the customer on screen so that they know exactly what action needs to occur to cure any kind of lock and the curative actions in this file were either not taken or taken with extended time lapses.  This of course will result in fewer leads and is highly discouraged through our provided training.  If this customer would like to have a conversation regarding their existing leads please feel free to reach out to customer support.

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with HouseJet after being promised motivated buyer leads and a money-back guarantee if the service didnt perform. I paid around $2,000 upfront and followed their instructions carefully, including calling the leads they provided and working through their system.Unfortunately, the leads were completely unqualified or unreachable many werent real buyers or had no interest in speaking to an agent. I contacted HouseJets customer service multiple times to express my concerns and was told to continue working with their *** (Inside Sales Agent). But the *** they assigned to me either didnt follow up as promised or had a poor attitude and offered no real support.Even though I did everything on my end, the leads continued to be low quality, and the system didnt work as advertised. When I asked for the refund I was verbally promised during the sales call, I was suddenly told it was not available a clear case of false advertising and bait-and-switch sales tactics.I feel misled and taken advantage of, and Ive learned that others may have experienced the same. I am currently gathering information and potential victims for a class action lawsuit against HouseJet.If youve also been scammed or misled by HouseJet, please reach out to me at:***************************************** Lets hold them accountable.

  Business Response

  Date: 08/04/2025

  We take customer satisfaction seriously and have reviewed this file in order to respond.  As shown in the submissions, the refund this customer is describing was a conditional refund subject to an addendum.  This customer had several instances of inactivity and/or system abandonment, with one instance lasting for over several months.  This does disqualify the conditional refund as an option and as outlined for this customer.  The customer is still eligible for a refund through a sale(s) derived from her lead bank.  Should there be any questions regarding this please feel free to contact customer support.  Thank you.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with a lead generation company who did not provide what they verbally told me. I have disputed this with **** and the documents I will provide will be my rebuttal on specific pages they sent. I was told I would have a website, a portal I could communicate with the leads by text, email, and blogs. After 60 days I lost access to the portal because I was told I have to pay a monthly fee to have access to that. The website they provided did not even link to the *** I am affiliated with. After several calls about this, they told me I had to talk to my *** about get 3rd party syndication. I did supply a ticket I submitted to them. The website was a big factor in my decision to join them. I have also supplied screenshots of ******** posts from many other agents saying they have problems with them also.The company is a scam and what they tell you on the phone is not what you get.

  Business Response

  Date: 07/23/2025

  We take customer satisfaction seriously and have reviewed the file materials in order to respond.  It appears that a bank dispute was filed and ruled in this businesses' favor as having provided all services purchased.  It was made clear prior to purchase that the website feature was part of HouseJet+ & any issues with an *** was not on our end and required action on the *** side and out of our control.

  If this customer wishes to discuss reactivation they should contact customer support at their convenience.

  Customer Answer

  Date: 07/24/2025

  Complaint: 2360792

   

  I have reviewed the business' response and am rejecting it because: My credit card company has reopened the dispute.  ************ has a bad reputation and has many complaints against them for not providing the services they promise. The website they provide is  shotty and has  incorrect information. The website did not even  provide listings from my area. After many, many calls to them , they said I had to get 3rd party syndication from my ***. That was never told to me when I signed up. They said they have never had any issues with any ***.. I have over 50 files I cans end, but cannot send them all because of the limitations of this site to only allow 5 downloads.. I have included where I cannot login my account, some posts from ******** indicating how the leads they supply are bogus, and  how what they says is not what they deliver. They were supposed to provide a service to call the leads prior to giving them to me and verify they were looking to buy. That did not happen.The leads never answered the call or responded to any email I sent. The paperwork House Jet will send to a credit card company when someone disputes a charge is all inaccurate. None of it was ever sent to me when I signed up.There are no signatures. Once they get paid, they are hard to reach.  They send 38 pages of information that just is not true. They lie to you on the phone just to get you to sign up, and supply you with bogus leads. take forever to respond to any calls or emails when there are issues. The company has numerous complaints on the BBB site and Attorney General site for good reasons. There are so many Realtors that indicate the same issues over and over.   I have spoken with several Realtors and they have indicated that house Jets will threaten them on their social media platforms.  If there is a way I can supply all the files I have, please let me know.
  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 08/01/2025

  We have reviewed this response and again reiterate - all services contemplated were provided.  In the event a MLS does not have a setting a certain way - that is not in our control.  We provide a custom marketing campaign that produces individualized responses/leads from interested consumers - who are not in our control.  We will take the rest of the matter up within the formal dispute and wish the customer well.

  Customer Answer

  Date: 08/01/2025

  Complaint: 23607924
  
  I have reviewed the business' response and am rejecting it because:  The website component of the sales pitch was very important. It took several months of "trying to fix it, and after submitting many, many tickets on the repair portal before they told me I should contact my MLS and have HouseJets  syndicated(that is impossible). So they sold me on services  they could NOT supply. The website that the leads had access to was incorrect and had homes in the wrong states. One of the reasons They told me they were different was they did qualify the leads..called them and verified they were looking for a home. This was not done.

  Every response that House Jets has supplied on the other complaints I have reviewed are all "canned responses" Look on ******** and see all the unhappy Realtors and the reasons are all basically the same. THEY DO NOT SUPPLY GOOD LEADS. 

  
  

   

  
  
  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company promises 8 verified leads per month Over a course of 4 months I did not receive one valid lead I reached out to the company several times w 0 resolution Spoke to managers that promised to help resolve and they never did They are a complete scam and do not provide the services promised.

  Business Response

  Date: 07/02/2025

  We take customer satisfaction seriously and have reviewed this file in order to respond.  It appears that this customer was only active for approx 60 days before abandoning the system and had received 11 leads at that point.  The leads request contact through a form - there is no promise that every lead is a sale.  This customer was receiving ********************** in line with expectations.  This customer attempted and lost a bank dispute over this matter.  As we indicated in that bank dispute, if the customer would like to discuss rejoining the service they are welcome to reach out.

  Customer Answer

  Date: 07/02/2025

  Complaint: 23517630
  
  I have reviewed the business' response and am rejecting it because:
  
  
  their response is inaccurate. I was active for 90 days. I just didnt receive any leads the last 30. The guarantee was every Lead would come pre-vetted. Not one Lead even had a correct phone number. I was promised eight leads per month and in 90 days received 11 in accurate phone numbers . I contacted the company numerous times to resolve the matter. They threatened me that if I contacted my ***************** they would no longer speak to me. After leaving numerous messages and not hearing a response. I finally did contact my **************** to dispute the charge, theyre unwilling to do anything regarding it.  
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/08/2025

  The leads that were provided within the system come from interested consumers filling out a contact request form.  ************** modules have strategies for creating contact with these leads.  With the information provided we understand and will take the matter to a different forum for conclusion.  If the customer at anytime wishes to discuss this with customer support please feel free to do so.

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally dispute the denial of my 12-month refund under the terms of the Pay Per Closing (PPC) Program as outlined in the signed addendum with HouseJet.Per the terms of the agreement, I understood that a refund of my initial software fee would be issued if I did not close a transaction within twelve (12) months and met the following conditions:Completion of all HouseJet University training courses Implementation of HouseJet+ features and strategies Submission of all closed MLS transactions, signed by my broker I contend that I made good faith efforts to meet these requirements, despite challenges in lead quality and platform consistency. According to your own review (dated 06/20/2025):I completed all training I submitted documentation regarding transactions My lead activity (41 leads received) and 58 logged calls demonstrate my attempt to engage consistently, even if it did not meet your preferred ratio My marketing was paused for inactivity, but I was not properly notified, and at no point was it clearly communicated that these pauses would disqualify me without the opportunity to remedy them I did not initiate a chargeback and followed all program protocols to the best of my understanding and ability. Rather than offer the promised refund, I was sent a generic re-enrollment offer (dated 07/18/2025) which avoids directly addressing my eligibility.Given that the intent of this policy is to support agents who invested in good faith and did not see results despite trying, I respectfully request a reevaluation of my refund eligibility or, alternatively, a prorated refund.I look forward to resolving this matter amicably. If necessary, I am prepared to escalate through appropriate consumer protection channels.

  Business Response

  Date: 06/27/2025

  We take customer satisfaction seriously and have reviewed the file in question.  The offer of a refund in the event of no sale is a conditional offer.  The conditional nature was made clear in the sales process and the terms are provided in writing prior to sale.  This file failed a number of conditions, however the marketing lock / abandonment of the system on numerous occasions stands out.  System abandonment is a serious condition and is outlined in the addendum and terms and conditions.  Periods of abandonment result in the company spending time, resources and hard costs maintaining a campaign with nobody on the other end - and is an event that will disqualify one method of refund.  At this time there is a refund available in the event of a sale - and it appears an offer was made to the customer.  If the customer would like to discuss the offer further or has any other questions please contact support.  Thank you.

  Customer Answer

  Date: 06/27/2025

  Complaint: 23500888
  
  I have reviewed the business' response and am rejecting it because:  Thank you for forwarding Housejets response regarding my complaint.
  I disagree with Housejets assertion that I abandoned their system or failed to meet conditions for a refund. During the sales process and in my communications with Housejet, it was never made clear that my refund eligibility depended on constant updates or specific activity in their system. In fact, I specifically asked Housejet if I was required to keep updating the bad leads they provided, and I was told that I did not need to do sothat I simply needed to wait until the 12-month period concluded if no sale occurred.
  Housejets current claim that I abandoned the system is contradictory to what I was told and appears to be an attempt to avoid honoring the refund guarantee that was a key reason I signed up for their services.
  Furthermore, Housejet states they spent resources maintaining a campaign with nobody on the other end. However, the leads I received were poor quality, and my repeated efforts to communicate and seek assistance were met with delays or inadequate responses. Their system was not producing results, and this failure was not due to any lack of participation on my part.
  I request that Housejet provide:
  A detailed explanation of how they define system abandonment, including references to any specific documents or agreements provided to me.
  Evidence of how they determined I abandoned the system, including dates and records of my usage or lack thereof.
  A copy of the terms and conditions or addendums they reference, particularly anything stating that lack of activity would void a refund.
  An explanation of why I was told I did not need to keep updating the leads if I intended to wait for the 12 months to expire for a refund.
  I believe I am entitled to a full refund, as originally promised in the event of no sale. I ask for the BBBs continued assistance in resolving this matter fairly.
  Thank you for your help.
  
  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 07/07/2025

   

  We have reviewed this customers file and communications in order to respond.  There was no communication discovered in which the business made an exception to its normal operating practices and told this customer that updates to ********************** were not required.  In the event the customer determines a lead is "bad" there is still a procedure that must be followed.

  This customer had a custom ************************* campaign developed for them after purchasing the software license.  The ************************* campaign sends unique leads to the customer account who have requested contact.  When leads begin to "back up" due to no activity, the marketing will freeze and the account will go into an inactive state.  As shown in the customer's account review that has been posted - it is noted that there are multiple instances of account lock due to inactivity or not working leads.  The exact dates are shown in the customers activity log if they would like the granular information - however there were many.  Some instances of no activity met or exceeded 14 days.  It appears that the cumulative active time on the system was recorded at 5 of 12 months in a 12 month program.  The lead lock is explained in training and university prior to marketing becoming active - and explains what is expected and what timing will lock the account - such as 48 hrs of lead rot.  When the account is in danger of locking - the customer is presented with a pop up screen informing them that they need to give attention to leads and has a button that takes the customer directly there.  When an account needs attention there is no confusion.  

  In the terms and conditions - of which the customer agrees to upon each login and of which there is a hyperlink to examine (also available on the website) it is made clear that with inactivity the business is under no obligation to refund.  If the customer was provided an addendum for a conditional refund, it also mentions the strategies as covered in the training (which includes keeping up with leads / remaining active etc).

  If this customer has a specific writing that excused paying attention to leads we invite them to submit that to customer support - also, customer support has provided an offer to this customer in the past should they wish to discuss that as well.

  Customer Answer

  Date: 07/08/2025

  **** has investigated and reimbursed me as this company is not honest. 

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. I received my money back by filing a claim with AMEX. 
   
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund of my $4500.00 from HouseJet due to gross overpromising of services rendered. I was promised 8-12 leads per month from HouseJet, and even with all of the complaints against them, I still signed up for it. They have delivered nothing but excuses as to why my performance has been so low. I am not in a position to be wasting money, and this company has done nothing but waste my money. I have only received a total of 6 poorleads since April 2025. I have filed numerous complaints with them regarding the promised 8-12 leads per month and the lack of good quality leads. They respond with excuses and do not take accountability that they mis***resented and mislead me on what I was told was included. I have not received what we agreed upon. I have asked for my $4500.00 refund several times. I have asked for my contract (which I have never seen?). I was also told that the crm/Housejet plus website etc was all included. Not the case. I spoke with ****** ********* a week into the training of watching the video's to discuss that I was told that the housejet plus was included in the $4500.00. She disagreed. I explained that the sales *** confirmed that this was included and that I would not have to pay an additional monthly subscription for this. I asked for a refund and she refused stated that I already started the video training. I explained to her I only realized through the vidwo training that I would have to pay for the housejet plus and the sales *** basically overpromised to get the sale. She refused to refund me and said, the best I can offer is to give you a 1 year subscription. I felt cornered and defeated. I tried to give it a go. I even emailed **** ****, he never ***lied back. I have filed ticket claims ***** ticket claim. I am exhausted with their lies, deceitful ways and being taken advantage of. I am a single mother of three children and I truly believed in what they were offering. Clearly it is a complete Sham. I want a full refund.

  Business Response

  Date: 06/23/2025

  We take customer satisfaction seriously and have reviewed this file in order to respond.  The customer is free to review the agreement by reviewing the terms and conditions as well as any applicable addendum.  If the customer needs assistance finding this please reach out to support.  In regards to an offer of "free" housejet plus - there was no such offer.  We do anticipate at least a year partnership and did credit/offer the housejet plus for the entire year and have went above and beyond to ensure satisfaction in that regard.  As to leadflow, from the time marketing was activated this customer is on track with 8 ********************** and with adjustments being made for improvement.  We hope the customer utilizes these services and increases sales.  Should the customer have any questions or would like to discuss the leads they are welcome to reach out to support.

  Customer Answer

  Date: 06/25/2025

  Complaint: 23472971
  
  I have reviewed the business' response and am rejecting it because:
  
  They promised me 8-12 leads per month. I have received 8 horrible leads total since signing on in April. The leads were not interested and the last lead asked their callers to remove them of the lead list. They have mislead me and overpromised 8-12 leads per month. The have not provided what they promised. I would like a full refund.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 07/03/2025

  This confirms lead # goals were met.  In no way do we promise every lead will equal a sale.  The leads request contact and we provide the lead for contact.  A review of the university education modules could assist in speaking with shy leads.  If you have any other questions please do not hesitate to contact support.

  Customer Answer

  Date: 07/06/2025

  I opened a ticket through the crm/portal on 6/13/25 to discuss the lack of leads totaling 8 leads since 4/2025. Here is a screenshot of the conversation.  I have yet to receive any new leads. I would like a refund.

  Customer Answer

  Date: 07/07/2025

  Complaint: 23472971
  
  I have reviewed the business' response and am rejecting it because: no it does complete the leads as he stated. I was promised 8-12 leads per month. Since I signed with House Jet in April 2025 to date I have ONLY received 8 leads total. As you can see in the screenshot I sent yesterday.
  
  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I signed up for the HouseJet/PayPerClosing program because the sales pitch sounded like a good thing. However, going through the process I received quite a few surprises and ultimately huge disappointment.
  
  They did promise that after you go through the program and you don't have any sales that you will receive your initial deposit back. Well, I waited the year and filled out their form to let them know that I wanted a refund since I didn't have any sales using their system. However, I received their response back and they said that I wasn't qualified to get my money back.
  
  See attached personal Statement - The leads are not qualified leads. They use FB ads only and they are not serious buyers just people looking or seeking rental properties.
  
  I would like to have my refund processed which I have waited 1 full year.

  Business Response

  Date: 06/18/2025

   

  We take customer satisfaction seriously and have reviewed this file in order to reply.  This file has an option to receive a refund through making a sale and an addendum that outlines a conditional refund if there are no sales after a set time period.  These conditions included but were not limited to completion of our university education modules, maintaining a set number of contact attempts with leads as well as keeping up to date on lead logs.  In this instance the customer had a period of system abandonment, multiple instances of marketing lock, and incomplete education modules amongst other issues including updating leads and contacting leads. 

  The business provided an above average number of leads and appointments and there was never any promise that every lead will be a sale - so complaints regarding these leads are unfounded.  Each lead fills out a form requesting contact and are unique to the customer and their campaign.  We made this customer an offer in light of these issues and they are free to contact support to discuss that further should they wish to do so.

  Customer Answer

  Date: 06/19/2025

  Complaint: ********
  
  
  
  I have reviewed the business' response and am rejecting it because: The terms are not acceptable.  Not once during the sales pitch did was all this extra criteria in order to get a refund at the end of the term.  Now they have put all this extra stipulations on me to complete.  The leads provided were absolute trash!!!  All they did was run facebook ads and the leads are not qualified leads.  I was getting looky loos who were serious about wanting to buy or they were looking for rental property which is not what I do.  In addition, they are lying when they said that I have not completed my university training.  See screenshot.

  I didn't miss any appointments.  But when I did make myself available for the appt that HouseJet set up for me, the leads was on the phone and the system said that it was a missed appointment which wasn't true.  I also find that the ISA agents that set up the appointments did not let me know and just set the appointments.  How do they know what my calendar/schedule was for that day.  They can't just automatically make appointments since they don't know my availability.

  
  
  The other issue the condition that I need to continue to make a sale to the fake leads in order for me to get a refund.  Again, the leads are trash leads and are not legit.  There is no way that I will make a sale with any of them.

  I was promised a refund if I attended the university courses and if I wasn't able to make a sale!  That was it so please refund the $1,000 that is owed back to me.

  Anyone thinking of joining this program needs to made buyer beware:  This is what they actually require you to do if you don't make sale from the trashy FB leads:

   

  Your account didn't quite meet the requirements for the 12-month refund, but we've got
  great news! You're pre-approved for a special offer for our HouseJet Pay Per Closing
  Program!
  Special Offer: Enjoy account continuation with 60-day FREE HouseJet+
  Membership.

  
  - We will refresh your current referral leads
  - May be eligible for Bonus Referral Leads (Based on Service Area)
  - Allow you import up to 1,000+ of your own leads
  - Launch "Shake the Trees" on your account (See Attachment) (This was totally stupid.  Just another gimmick to keep your money!)

  
  Whether it’s a HouseJet referral lead or your own, our goal is to get you to a closing.
  When you close a HouseJet referred lead, you will be eligible for reimbursement up to
  the maximum of your initial software fee.

  
  We can’t wait to see where this journey takes you! Don’t hesitate to reach out to your
  HouseJet Support Team to further discuss. If you are excited and can’t wait to accept
  this offer, sign below to get started!

  
  
  
  Sincerely,
  
  
  
  **** *****

  Business Response

  Date: 06/26/2025

  We have reviewed the response and would direct the customer to re review the denial letter.  This customer did not qualify for a refund for a variety of reasons including excessive system abandonment / marketing lock - which is a disqualifying event per the addendum and the terms.  Further reasons include poor lead updates, calls per lead etc.  University courses were not a disqualifying reason.  The conditional nature of the refund is described and provided prior to sale on all files where it is offered.  

  This customer received 100+ leads from unique customers who requested contact and can still receive a refund through sales.  Potential customers should be nurtured vs labeled.  Should this customer wish to discuss the conditional nature of the refund or our offer in greater detail they are free to reach out to customer support.

  Customer Answer

  Date: 06/26/2025

  Complaint: ********
  
  
  
  I have reviewed the business' response and am rejecting it because:
  
  Please see the attached Word document.

  
  
  
  Sincerely,
  
  
  
  **** *****