Complaints

This profile includes complaints for Money Tree Lead Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Money Tree Lead Systems, LLC

  Springfield, MO 65806-2316

  
• 

  Money Tree Lead Systems, LLC

  440 S Jefferson Ave Springfield, MO 65806-2316

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They let me pay 1000 and then another 1000 for leads. I paid 1000 and the leads were absolutely horrible. They target very poor people on ********. People came to me with bad numbers and also wanting rent to own houses. I dont know what the ads looked like. But these were the worst leads I ever encountered. I believe this company is a scam. I never decided to go with the other 1000 a month later. I am requesting my 1000 back.

  Business Response

  Date: 11/06/2024

   

  We take customer satisfaction seriously and this submission prompted a file review.  It appears this customer purchased our software license / suite of services based on a payment plan.  The customer appears to have made the first payment - began to utilize the system including a custom advertising campaign but then failed to complete the payment plan.  When purchasing the product, this customer was informed of the conditional ways he could have his purchase refunded to him - and has failed to meet any of the conditions at this early stage, and failed to complete the purchase.  If the customer would like to discuss their account and options to re-join the service, they are welcome to contact support.  We look forward to speaking with this customer should they choose to reach out.

  Customer Answer

  Date: 11/07/2024

  Complaint: 22494542
  
  I am writing to formally reject the response provided by Housejet in relation to my BBB complaint. Housejets claim that I failed to uphold a payment plan does not accurately reflect the core issue: the quality of their service and the misleading nature of their offerings.
  
  
  In good faith, I initially paid $1,000 for a month of lead generation services, expecting that Housejet would provide leads that matched the value of this significant investment. Unfortunately, the leads I received were of exceptionally poor qualityperhaps the worst leads I have encountered in my professional career as a Realtor. These leads were not only unqualified but also completely failed to meet the standards advertised by Housejet.
  
  
  Upon realizing this, I publicly requested a refund, as the service did not fulfill its promises. Housejets response was not an offer to resolve or improve their lead quality but instead an insistence on additional payments for a service that had already proven ineffective and untrustworthy. I believe this approachcollecting initial payments without delivering quality, then attempting to secure further funds through a payment planis a tactic designed to take advantage of real estate professionals. In my opinion, this business model borders on deceptive practices and deserves scrutiny.
  
  
  I am requesting BBBs assistance in ensuring that businesses like Housejet are held accountable for their claims. I caution other professionals to carefully consider my experience before engaging with Housejet. I respectfully request a full refund of the $1,000 paid, as the service provided fell far short of any reasonable expectations.
  
  
  Thank you for your attention to this matter.
  
  
  Sincerely,
  ****** *********
  

  Business Response

  Date: 11/14/2024

   

  We have performed a file review to respond to this submission.  This customer agreed to purchase a software license / suite of services, that included a marketing component.  The customer activated the ************************* component on April 22, received approximately 15 leads through May 2 (eleven days) at which time the marketing locked due to lead lock from inactivity/follow up issues.  The business spent hard costs creating a custom marketing campaign as well as employing staff to create content and service included in the purchase.  This customer received an exception to make payments - the hard costs for the business do not receive exceptions.  Eleven days without the normal communication and refinement of a marketing campaign is not a requisite amount of time to make any sweeping determination.  The second payment is then missed in June, with a message from the customer in August assuring that a payment is forthcoming and that the customer has had a busy schedule.  The payment however, never happened - and therefore the account is in limbo.  The business has hard costs and staff hours invested in this purchase.  If the customer would like to make payment arrangements they are welcome to reach out.  

  Customer Answer

  Date: 11/15/2024

  Thank you for allowing me the opportunity to respond. I would like to address the claims made by the business in their response.

  
  

  1. Marketing Campaign Results: While the business claims to have delivered "approximately 15 leads" within 11 days, I want to highlight that none of these leads were of quality or viable for my real estate business. I followed up diligently, but these leads either provided incorrect contact information, were not seeking services in my market, or were completely unresponsive. This reflects poor lead generation quality, not a lack of effort on my part.

  
  

  
  

  2. Lead Lock Due to Inactivity: The assertion that "marketing locked due to inactivity/follow-up issues" is misleading. The leads provided were of such low quality that further activity on my end would not have changed the outcome. The leads provided during that time failed to meet even the most basic standards of usability.

  
  

  
  

  3. Hard Costs and Staff Hours: While I understand the business incurred costs, the service provided did not fulfill the promised outcomes. As a customer, I relied on their assurances of quality marketing, which they failed to deliver. The **** is on the business to ensure the product meets its advertised standards, which in this case it clearly did not.

  
  

  
  

  4. Payment and Communication: The claim that I "assured a payment was forthcoming" misrepresents the situation. I paused payments because the service did not meet my expectations or align with the terms as I understood them. Continuing to pay for a service that failed to provide meaningful results would have been irresponsible.

  
  

  
  

  5. Business Reputation: Upon further research, I have discovered numerous negative reviews and complaints against this business for similar issues, including poor lead quality and unmet expectations. This establishes a pattern of behavior that aligns with my own experience.

  
  

  
  

  
  

  My Proposal: I am willing to settle this matter amicably by negotiating a partial refund of $750, which reflects the lack of value delivered relative to the promised service. I believe this is a fair resolution, considering the time and money I invested, coupled with the negligible return on my investment.

  
  

  I trust the BBB will take into account the context of this dispute and the repeated failures of this business to provide the services promised. Their failure to uphold their end of the agreement is why I am seeking a refund.

  
  

  Thank you for your time and consideration.

  
  

  Sincerely,

  *** *********

  Customer Answer

  Date: 11/15/2024

  Thank you for allowing me the opportunity to respond. I would like to address the claims made by the business in their response.

  
  

  1. Marketing Campaign Results: While the business claims to have delivered "approximately 15 leads" within 11 days, I want to highlight that none of these leads were of quality or viable for my real estate business. I followed up diligently, but these leads either provided incorrect contact information, were not seeking services in my market, or were completely unresponsive. This reflects poor lead generation quality, not a lack of effort on my part.

  
  

  
  

  2. Lead Lock Due to Inactivity: The assertion that "marketing locked due to inactivity/follow-up issues" is misleading. The leads provided were of such low quality that further activity on my end would not have changed the outcome. The leads provided during that time failed to meet even the most basic standards of usability.

  
  

  
  

  3. Hard Costs and Staff Hours: While I understand the business incurred costs, the service provided did not fulfill the promised outcomes. As a customer, I relied on their assurances of quality marketing, which they failed to deliver. The **** is on the business to ensure the product meets its advertised standards, which in this case it clearly did not.

  
  

  
  

  4. Payment and Communication: The claim that I "assured a payment was forthcoming" misrepresents the situation. I paused payments because the service did not meet my expectations or align with the terms as I understood them. Continuing to pay for a service that failed to provide meaningful results would have been irresponsible.

  
  

  
  

  5. Business Reputation: Upon further research, I have discovered numerous negative reviews and complaints against this business for similar issues, including poor lead quality and unmet expectations. This establishes a pattern of behavior that aligns with my own experience.

  
  

  
  

  
  

  My Proposal: I am willing to settle this matter amicably by negotiating a partial refund of $750, which reflects the lack of value delivered relative to the promised service. I believe this is a fair resolution, considering the time and money I invested, coupled with the negligible return on my investment.

  Business Response

  Date: 11/18/2024

   

  The customer lists additional information, below please find responses:

  1). Leads come through in real time from interested consumers who fill out a contact form.  Some interested consumers can remain "shy" and we therefore have a standard strategy for contact, which this consumer failed to follow as they admit in #2.  Eleven days is the infancy of a marketing campaign & a time in which feedback for adjustments can be best made - although the metrics here seem fine.

  2). Presumptively cutting contact that goes against contact strategies can and does result in lost leads and marketing lock.

  3). Again, sweeping generalizations at the onset of a marketing campaign are misplaced.

  4). We have a message about the second payment that speaks for itself, and backs our statements - and the bargained purchase schedule was not met.

  5). Customers vary in location and ********************** - the experience in one market may not accurately reflect the experience in another market either positive or negative & has no bearing on this situation in which only 11 days of marketing were utilized followed by a failed scheduled payment.

   

  If this customer would like to discuss bringing their account current they are free to contact customer support.
  
  
  
  
   
  
   

  Customer Answer

  Date: 11/18/2024

  Thank you for your response, but it appears to be an attempt to deflect responsibility rather than address the core issues of my complaint. Allow me to clarify:

  
  

  1. Leads and Marketing Campaign: While you emphasize that "leads come through in real time," the quality of these leads was entirely inadequate. Out of the limited leads provided, not one expressed genuine interest or engagement. If your "standard strategy" assumes I mishandled them, that conveniently shifts blame onto me without acknowledging the lack of quality leads you delivered. Its unreasonable to expect me to waste resources chasing "shy" or non-existent leads when the product you promised was not delivered.

  
  

  
  

  2. "Presumptively Cutting Contact": This assertion is baseless. I adhered to reasonable strategies for contacting leads, as anyone would expect from a professional in my field. It is your responsibility to ensure the leads provided are not just numbers but viable prospects. Marketing campaigns should not rely on blind faith, especially when my feedback clearly indicated an issue.

  
  

  
  

  3. "Sweeping Generalizations": My critique is not a generalization; it is a fact-based observation of your service's performanceor lack thereof. Eleven days is enough time to gauge whether a campaign is on track. Businesses dont get to dismiss their obligations by saying its just the beginning when initial performance fails to align with expectations.

  
  

  
  

  4. Payment Discrepancies: Your vague reference to a message does not address the real concern: the lack of transparency and fulfillment of your promises. As a consumer, I upheld my initial end of the agreement, but when it became clear your service was ineffective, I chose not to waste additional resources on a failing system.

  
  

  
  

  5. Market Variances: Shifting responsibility to market differences is a weak argument. Your sales pitch never mentioned these supposed limitations, and my markets viability was something you should have considered before accepting my payment. I didnt purchase a service based on hypothetical success elsewhere; I purchased it based on your assurances that it would work for me.

  
  

  
  

  
  

  Moreover, I am far from the only one experiencing these issues with your company. A simple search reveals a flood of similar complaints from others describing the exact same problems: poor lead quality, unfulfilled promises, and a lack of accountability from your team. *******, your company operates like a scam, preying on professionals with promises of success that you fail to deliver. Its shocking that you continue to run a business that leaves so many customers frustrated and misled.

  
  

  Lastly, your offer to discuss bringing the account current feels disingenuous. I reached out with valid concerns, and instead of addressing them, you defaulted to blame-shifting and excuses. My decision to terminate further payments was not due to a failure on my part but because of your failure to deliver on the service I was promised. If your team is truly focused on providing value, you would take responsibility for the poor execution of your campaign and the frustration caused by unmet expectations.

  
  

  Until then, I will continue to share my honest experience so that others can make informed decisions and avoid falling victim to your service.

  Business Response

  Date: 11/21/2024

  Thank you for your response, but it appears to be an attempt to deflect responsibility rather than address the core issues of my complaint. Allow me to clarify:
  
  
  1. Leads and Marketing Campaign: While you emphasize that "leads come through in real time," the quality of these leads was entirely inadequate. Out of the limited leads provided, not one expressed genuine interest or engagement. If your "standard strategy" assumes I mishandled them, that conveniently shifts blame onto me without acknowledging the lack of quality leads you delivered. Its unreasonable to expect me to waste resources chasing "shy" or non-existent leads when the product you promised was not delivered.
  
  
  
  
  2. "Presumptively Cutting Contact": This assertion is baseless. I adhered to reasonable strategies for contacting leads, as anyone would expect from a professional in my field. It is your responsibility to ensure the leads provided are not just numbers but viable prospects. Marketing campaigns should not rely on blind faith, especially when my feedback clearly indicated an issue.
  
  
  
  
  3. "Sweeping Generalizations": My critique is not a generalization; it is a fact-based observation of your service's performanceor lack thereof. Eleven days is enough time to gauge whether a campaign is on track. Businesses dont get to dismiss their obligations by saying its just the beginning when initial performance fails to align with expectations.
  
  
  
  
  4. Payment Discrepancies: Your vague reference to a message does not address the real concern: the lack of transparency and fulfillment of your promises. As a consumer, I upheld my initial end of the agreement, but when it became clear your service was ineffective, I chose not to waste additional resources on a failing system.
  
  
  
  
  5. Market Variances: Shifting responsibility to market differences is a weak argument. Your sales pitch never mentioned these supposed limitations, and my markets viability was something you should have considered before accepting my payment. I didnt purchase a service based on hypothetical success elsewhere; I purchased it based on your assurances that it would work for me.
  
  
  
  
  
  
  Moreover, I am far from the only one experiencing these issues with your company. A simple search reveals a flood of similar complaints from others describing the exact same problems: poor lead quality, unfulfilled promises, and a lack of accountability from your team. *******, your company operates like a scam, preying on professionals with promises of success that you fail to deliver. Its shocking that you continue to run a business that leaves so many customers frustrated and misled.
  
  
  Lastly, your offer to discuss bringing the account current feels disingenuous. I reached out with valid concerns, and instead of addressing them, you defaulted to blame-shifting and excuses. My decision to terminate further payments was not due to a failure on my part but because of your failure to deliver on the service I was promised. If your team is truly focused on providing value, you would take responsibility for the poor execution of your campaign and the frustration caused by unmet expectations.
  
  
  Until then, I will continue to share my honest experience so that others can make informed decisions and avoid falling victim to your service.

   

  We have received this communication and will again address listed issues regarding this account.

  1.  Again - any complaints regarding 11 days worth of marketing where our contact strategies (by the customers own account) were not followed - have little validity.  We have a contact system for a purpose.

  2. Again - we have a contact system for a purpose.

  3. Again - 11 days into a marketing campaign is incredibly early in any marketing campaign for any product or service on earth through any form of media; we will maintain the position that these are sweeping generalizations.

  4. Upheld "initial" end of agreement - however the entirety of the payment promise was not upheld.  Again - complaints and sweeping generalizations after 11 days of marketing have little validity.

  5 The customer has framed this in misdirection.  Market variances was in response, generally - when the customer made vague general references of others experience.   Market variances exist everywhere and are understood by licensed real estate professionals.  Over 12 months, our product and strategies have proven effective.  11 days is not a reasonable amount of time to make any of these assertions.

   

  Customer Answer

  Date: 11/29/2024

  Thank you for your response, but it continues to avoid accountability and fails to address the actual issues at hand. Let me respond point by point to clarify why your arguments hold no weight:

  
  

  1. "Contact Strategies": Its convenient for you to shift blame onto me by claiming I didnt follow your contact strategies, but thats a smokescreen to avoid addressing the real problem: the leads you provided were completely ineffective. A strategy is only as good as the quality of the leads, and in this case, the leads were low-quality and unresponsive. No amount of strategy can make up for the poor product you delivered.

  
  

  
  

  2. "We have a contact system for a purpose": Repeating this statement without elaboration does nothing to address my concerns. I adhered to professional follow-up practices that are standard in my industry. The lack of engagement from the leads is on your end, not mine.

  
  

  
  

  3. "11 Days is too early to judge": If 11 days is truly too early, why didnt your sales pitch include a disclaimer about this? Your sales team promised results and lead quality that I simply did not receive. Businesses dont get to tell customers wait longer when initial results fail to meet expectations, especially when the consumer has provided valid feedback.

  
  

  
  

  4. Payment Promises: Your focus on the entirety of the payment promise is yet another deflection. I upheld my side of the agreement by making the first payment in good faith. However, when it became evident that your service was ineffective and failing to deliver what was promised, I made the reasonable decision not to continue wasting money on a failing product.

  
  

  
  

  5. "Misdirection and Market Variances": My concerns are neither misdirection nor vague. A simple search reveals a long list of similar complaints from others describing the exact same issuespoor-quality leads, unmet promises, and dismissive customer service. Your attempt to dismiss these as market variances is disingenuous. Youre running the same ineffective operation in multiple markets, and the consistency of the complaints proves that the problem is not with the markets but with your product.

  
  

  
  

  
  

  Additionally, its worth noting that your company has made no effort to reach out to me to resolve this issue. If you were genuinely interested in customer satisfaction, you would have taken proactive steps to address my concerns instead of continuing this pattern of deflecting blame. This lack of outreach speaks volumes about your priorities.

  
  

  Your claims about the effectiveness of your service over 12 months are meaningless if the first 11 days fail to deliver even a fraction of what was promised. Consumers should not be required to pour money into a product that shows no initial results, especially when numerous others report having the same negative experience.

  
  

  This pattern of broken promises and lack of accountability, combined with the many similar complaints, suggests that your business model relies on overpromising and underdelivering. I strongly urge anyone considering your service to do their research and avoid falling victim to the same tactics.

  
  

  Until you address these systemic issues, I will continue to share my honest experience so that others can make informed decisions and avoid the financial and emotional frustration your company has caused.

  Customer Answer

  Date: 12/02/2024

  still to this date. NOBODY from their company has even attempted to reach out at all.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call on July 09/2024 from House Jet they offer me leads, on a zip code so they will give me business, i been calling them to tell then that the leads i been receiving are not good. I ask them to refunded my money, and they said no, every time that i call. I making payment on my credit card, and been very hard on me. So instead to gain some business i gain a debt that can't i continue to paying.

  Business Response

  Date: 11/05/2024

  We take customer satisfaction very seriously.  It appears this customer is still early in the ************************* campaign & it is premature to consider any of the conditional refund options at this time.  We would like to make this customers experience the best it can be - and we suggest that the customer reach out to support in order to discuss what kind of adjustments can be made to the current marketing campaign to optimize the experience.  We look forward to speaking with you soon.

  Customer Answer

  Date: 11/06/2024

  Complaint: 22488318
  
  I have reviewed the business' response and am rejecting it because:

  I was not told that i need to do a  transaction, in order to received my money back.

  Please i need my money back do to lack of good leads which you promise to me.
  
  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/14/2024

   

  We have performed a file review to respond to this submission.  We are confused at the statement about a transaction when compared to the communication history with this submission.  The issue raised involved lead feedback and we indicated that this marketing campaign is in its very early stages; we can always have a conversation about marketing adjustments to best suit the customers needs and wants.  At this time, we are still at that stage and welcome any communication in regard to marketing adjustments that may help the customer receive the best **********************.  We look forward to that communication.

  Customer Answer

  Date: 11/15/2024

  Complaint: 22488318
  
  I have reviewed the business' response and am rejecting it because: The refund was not addressed in the response. I need a refund, I have not received any leads. 
  
  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a call from a great sales agent who would not let me off the phone. They told me that they could send me 13+ leads per month and would only take a 10% referral fee if I paid MORE upfront. And that I would get my money back ($4000) through my closings. I was told a lot of great and wonderful things on the phone. Once I paid....is where it became very obvious I was scammed. The ***** is total garbage. They try their hardest to get you to use their CRM but during the sales call I repeatedly told them that I was NOT going to use them as my main CRM and they said, "oh that's not a problem at all". Most of the leads (total 26 in 4 months or so) were repeat lead I had already had in my pipeline and my campaign was paused and NO ONE notified me! It took me a week or so to notice it and the explanation was that I didn't touch one of the leads in their CRM given to me. However, they do not mark the lead or highlight the lead you didn't touch, so it's very difficult and time consuming to find that lead. They started the campaign and two weeks later it was paused again. This time they said "I don't know why it was paused"...it was paused for nearly a month. I told them this was a joke, I want my money back. No one is paying attention on their end, I did not get the lead count I was profusely promised by the sales person, my campaign was "paused" for random/dumb/unexplained reasons. This place literally takes your money and will not give it back. I spend $4000 on 26 garbage leads which comes out to $153 a lead. And, the promise your money back through closings, so why not just refund me the same money that was promised I'd get back anyway. I think they take the money, spend it and tell people...well you signed a contract. Uh yea and ya'll didn't hold your end of the contract. Total scam, I have already told several agents not to use them as they come to me for advice after getting a call from Housejet. What a joke, what a scam.

  Business Response

  Date: 11/01/2024

   

  We take customer satisfaction seriously and this submission prompted a file review.

  All new customers watch a training / information module that covers how to manage incoming leads and the expectations.  Further, the addendum this customer received details the conditional refund policy and specifically touches on how leads need to be handled in the system.  Any confusion on why the customer was experiencing ************************* lock is misplaced and refutable.  

  Leads are generated from direct response marketing.  The interested customer requests contact from an agent and this information is delivered to the customer in real time.  The incoming lead metrics were in line with lead goals, especially when taking into account lock time.

  This customer does not qualify for a conditional refund at this time.  We suggest that this customer reach out to support and have a constructive conversation on how to move forward with the campaign if they desire to continue with the system.  We look forward to discussing any outstanding issues and concerns.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an incredibly disappointing experience with HouseJet (AKA Market Maker, AKA PayPerClosing, AKA many other names as they keep adding/changing them to scam more people), and I want to make sure no one else falls victim to their misleading practices. They outright lied to me and took my money without delivering the services they promised and were contractually obligated to provide. In the end their money back guarantee is fake and they do everything they can to make it so no one can get a refund after the one year period. Low-Quality, Unvetted Leads: The leads they provide are of shockingly low quality. They do not screen or vet them, and the information is often incorrect. If you value your time and resources, steer clear!False Guarantees: They claim to offer a money-back guarantee, but don't be fooled. They froze my account several times citing "inactivity," which was a flat out lie and then refuse to honor their guarantee of refunding me after one year. The tampering with customers lead flow is a standard of practice. Its a blatant trap designed to keep your money. Underwhelming Lead Flow: HouseJet promised, in the contract, a minimum of 8 leads per month but consistently delivered only 1-4. After raising my concerns many times (I believe 5 over the course of a year), they promised to increase my lead flow, but it was just a temporary fix. Soon enough, I was back to receiving barely any leads of shameful ********** the end, it felt like a complete scam. They took my money while failing to fulfill their contractual obligations. Remember: THEY WILL NOT REFUND YOU. Their lead flow is at least 75% lower than advertised, and most of their leads are bogus information.

  Business Response

  Date: 11/05/2024

   

  We take customer satisfaction seriously and have performed a file review to investigate the concerns that have been outlined.  It appears that this customer had the direct response ************************* process explained to them prior to purchase.  A custom advertising campaign is created and interested consumers are provided to our customer in real time - and this is what this customer received.  There is not a process that delays the customer from receiving any kind of lead - we want our customers to receive the direct response contact fast.  Further there is no "tampering" and the leads arrive in real time.  As far as lead flow, we do have goals that we aim for, however there is not a contractually set number as there are market differences and fluctuations that can affect these metrics.  We do respond to customer feedback and make adjustments, as we did for this customer.

  The refund policy was explained to this customer prior to purchase - the customer knew that the refund policy was condition and that involved working the leads in set time frames.  This customer still qualifies for a refund upon successfully using a provided lead to complete a closing.  We look forward to working with this customer and invite them to reach out to support with any questions or concerns.

  Customer Answer

  Date: 11/10/2024

  Complaint: 22460632
  
  I have reviewed the business' response and am rejecting it because:
  
  

  You can review complaint after complaint and I will assume they are almost identical. They state that adjustments were made which is a soft way of saying they tampered with lead flow. Increasing and decreasing them as customers complained. Their refund policy is mere fluff and they have the ability to lock the customers account at anytime. Then they use the excuse that the customer didnt respond to the lead in time or within their system. This happened to me several times and I complained. They adjusted up my lead flow temporarily and then I hardly received any. 
  

  I would encourage the BBB to go undercover with this company and see how they operate. Follow all the rules, make no money, and then have your Garaunteed refund disappear at their discretion. 
  

  Someone needs to hold them accountable because more of these schemes are coming out. Which means more scams, lies and false advertising.
  
  
  Sincerely,
  
  ****** ********

  Realtor, SRES, ABR, CRS, NP & NSA

  Business Response

  Date: 11/18/2024

  We have performed a file review to respond to this posting.  This posting posits many inaccurate statements - lead lock occurs as part of an automated process when a customer is not following up or otherwise using the platform as intended.  This customer failed to qualify for one of two available refund options.  This customer still qualifies for a refund upon successfully using a provided lead to complete a closing.  We look forward to working with this customer and invite them to reach out to support with any questions or concerns.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against House Jet (Pay Per Closing) due to the severe discrepancy between the services promised and those delivered. I signed up after being assured by their representative that if I was not satisfied with the leads, I could receive a full refund without any long waiting periods or complicated conditions. After receiving the first lead, which was of shockingly low quality, I immediately realized they were never a serious provider. No legitimate company would send such a poor lead if they were truly invested in delivering what they promised.I promptly canceled my service and gave House Jet every opportunity to resolve the situation by offering a refund. However, instead of acting professionally and making things right, they provided only excuses and empty promises. Their actions were completely inconsistent with what any reputable business would do in this situation.Despite being told initially that refunds could be requested at any time if I was unhappy, I was later informed that refunds are only available after a 12-month period or a successful closingcontradicting everything I was told at the time of purchase. This clearly misleading information has been compounded by the fact that when I requested a recording of the call in which these promises were made, I was told they wouldnt provide it unless I had a legal warrant.Given the misleading sales practices, the poor quality of the leads, and the failure of House Jet to deliver on their promises, I am requesting a full refund of $2,495. Additionally, I urge the BBB to take note of the multiple complaints against House Jet, which suggest a pattern of deceptive business practices. This matter should be addressed promptly.

  Business Response

  Date: 10/22/2024

   We take customer satisfaction seriously and this complaint prompted a file review.  This customer received the terms of the conditional refund policy prior to purchase and agreed to the terms and conditions of the product upon login.  There was no refund policy offered as described in the complaint.  This customer used the product for approximately nine days rather than the contemplated 12 months.  A marketing campaign takes time to develop and adjust, as contemplated in the purchase.  If the customer would like to use the system for the contemplated time with the discussed strategies we invite them to have a discussion with customer support about reactivation.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted several times by email and phone from ****** ******, a House Jet employee wanting me to sign up for real estate leads. I paid $1,200 on the promise I would start receiving leads in 2 days. It's been over 2 weeks and I have not received any leads. I have called ****** or text him 3x's and now he does not respond. I have also emailed support at House Jet 3x's with no response. I was skepticaland now I know I was right. They were so persistent that I guess it wore me down. I would like a full refund. Can you advise? Thank you!

  Customer Answer

  Date: 10/15/2024

  The company called me today. They were responding, but I was not getting the notifications. They have cleared up the issue. No further action is needed. Thank you anyway.

  Business Response

  Date: 10/22/2024

  It is our understanding that the customer needed to turn on notifications to get the business responses, has gotten the responses and has began to receive leads after getting marketing set up.  Please reach out to support if you have any issues or concerns in the future.  Thank you. 

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Housejet's salesperson, ******* and I spoke numerous times about their product. She said over and over, if you have no closings in 12 months you get a refund, period. I specifically asked about who hasn't gotten a refund in the past. She told me the only people they denied was a husband and wife team that went to ****** and didn't log into their account for several months. Now I see from the number of complaints they denied others just like they did to me. For over 6 months I've been in contact with **** ********* ******, and the support team. My leads were awful, they included and I was made appointments with, by housejet ISA's A homeless person Multiple people who don't even live in my state People looking for rentals People looking for ********** housing People who had budgets under $100,000 when the average home in my area is $450,000 Since April I have been in constant contact with ***. We have spoken on the phone and text many times to discuss my issues and the companies shortcomings. *** promised me a "shake the trees" program, of which he didn't know what it was but they would do it. Which never happened. Housejet had ongoing advertisements in cities I specifically asked them to NOT to advertise in. I asked over and over to change them to different cities which took them months to finally switch. As soon as my 12 months were up management has been completely ignoring my texts, calls and emails. At no time was my account suspended. They instituted some program after I was already signed up where they lock new leads until you "work them" so you can get more. They claim my account was locked but it was for a total of 1 day, 3 times when I was unavailable, again for 1 day! My intake person, ****, told me right at the beginning, "call a lead 2-3 times and if they don't answer let the ISA's take it from there". Now I'm denied a refund as I was required to call leads 8-12 per housejet. Even though their addendum does not state this.

  Customer Answer

  Date: 10/15/2024

  Photos attached

  Business Response

  Date: 10/22/2024

   

  we take customer satisfaction seriously and this complaint prompted a file review.  Customer support and customer have been in further contact and have reached a resolution for all parties.  We wish the customer the best and to please reach out to us for any further concerns.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date was on 8/23/2023 for an amount of $2,497. The business guaranteed me that I would receive, quality motivated buyer/seller leads that were vetted by their staff. I was unsatisfied by the leads I received, as a majority of them would not even answer my call. They had staff members also try to call and would not receive a response. I have provided their refund policy below and satisfied all of the conditions to receive a full refund. When I requested my refund on 8/23/24, they said it needed to be sent over to a review board and I'd receive a response within 30 days. On October 4th, I received a response saying they would not refund me the money. I completed every course in their academy, provided an MLS transaction list showing I did not close a deal with any of their customers they sent to me (signed off by my employing brokerage manager), and never disputed my credit card company for this charge during that 12-month period. The business claims I did not implement the strategies outlined in the Academy so they refused to refund my money. I did not have an opportunity to implement any strategies presented when the customers would not answer their phone. The below addendum says nothing about a review board.Refund Policy We offer the following conditional refund policies: 12-month refund: If, after 12 months on the system, you have not closed a transaction with us, you may request your initial fee to be refunded. This is conditional upon the following: You attend and complete every course offered for this program, including but not limited to all Housejet University courses as well as live event courses- and implement the strategies. You provide a complete list, direct from your *** and signed off on by your broker, of your closed transactions during your time with us. If the above conditions are not met or if you initiate a credit card dispute, we will be under no obligation to refund any monies to you

  Business Response

  Date: 10/23/2024

   

  We take customer satisfaction seriously and this submission prompted a file review.  Reviewing the submission - it is noted that the business does not make a guarantee regarding lead viability - the terms and conditions expressly state this.  The leads are generated from direct response marketing with the interested consumer directly submitting contact information to the customer in real time.  The terms and conditions also state that if the customer's account suffers ************************* lock due to inactivity then one of the refund options is negated irrespective of any addendum.  The customer does have a refund option available upon the successful closing of one their book of leads and we encourage the customer to investigate that option and to reach out to support with any questions or concerns regarding this.

  Customer Answer

  Date: 10/24/2024

  Complaint: 22390601
  
  I have reviewed the business' response and am rejecting it because:
  
  I originally received this attachment as part of their refund policy.  No where on this document does it say if your account is inactive you will not receive your refund.  ************ cannot make up new rules in order to justify not giving me my full $2,497 refund.  There are 3 bullet points in order to get your full refund and I satisfied all of those conditions over the 12-month period of being a member with Housejet (see below).  The company is adding in new policies that differ from what was explained and documented to me when I originally signed up for the program.

  Refund Policy
  We offer the following conditional refund policies:
  12-month refund: If, after 12 months on the system, you have not closed a
  transaction with us, you may request your initial fee to be refunded.
  This is conditional upon the following:
  You attend and complete every course offered for this program, including
  but not limited to all Housejet University courses as well as live event
  courses- and implement the strategies.
  You provide a complete list, direct from your MLS and signed off on by
  your broker, of your closed transactions during your time with us.
  If the above conditions are not met or if you initiate a credit card dispute, we
  will be under no obligation to refund any monies to you

  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/24/2024

  The terms and conditions which the customer agreed to upon each login to the system state:

  4) Fees & Refund Policy 

  2. As outlined in any applicable addendum to this Agreement, if one exists.  Provided, however that if Licensee's system and marketing is disabled for inactivity, Licensor will be under no obligation to refund any fee paid...

  This is not new information.

  Also, this customer had noted issues with implementing strategies - however the customer does have a refund option available. 

  As stated previously, this customer can receive refund upon the successful closing of one of his book of leads.  If the customer has any questions or concerns they can reach out to customer support.

  Customer Answer

  Date: 10/25/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 

  The agreement that was sent to me regarding the refund policy makes no mention of not getting a refund due to inactivity.  The business' response saying "as outlined in any applicable addendum to this agreement, if one exists" tells me they are making up new rules in order to not have to pay me the full refund.  I followed the rules outlined in the addendum that I signed initially when I joined the Housejet program.  Once the 12-month period came, they added in a review board process and other rules that I was unaware of when initially signing up.  I would not have signed up in the first place if I knew they were going to be deceitful.  I followed the refund policy that was sent to me and they are doing everything possible to not refund me.  I would like a full refund and citing new rules after the fact is unacceptable.  Please pay me the full $2,497 that is owed.

  "2. As outlined in any applicable addendum to this Agreement, if one exists.  Provided, however that if Licensee's system and marketing is disabled for inactivity, Licensor will be under no obligation to refund any fee paid..."

  
   
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 10/25/2024

  Any review process has to take in account the quality of leads generated as well.  If you go into the history of each lead I received, you can see that the majority of those customers were unresponsive to repeated calls and emails.  Housejet's own people tried calling them and you can see how many "no answer" customers I received.  If you are not providing viable leads, there has to be a responsibility to your customers who sign up for this program to refund them in full if they are not satisfied with your product.  This is the case for any business.  If you buy a product on ****** and it doesn't function properly, you have the right to return the product for a full refund.  How is that not the same in this situation?  Please do the right thing and refund me my initial setup fee of $2,497.  

  Business Response

  Date: 11/04/2024

  The customer would like this service to be treated like buying a product on ******, however this is a service that involves marketing (vs a product that is returned and resold) - so the comparison is misplaced.  This business has spent money and manpower generating a custom advertising campaign that generated leads for the customer.  The business has no control over who responds to marketing or control over how the customer approaches the **********************.  It should be again noted; that this business does not make a guarantee regarding lead viability - the terms and conditions expressly state this.  The leads are generated from direct response marketing with the interested consumer directly submitting contact information to the customer in real time.  The terms and conditions also state that if the customer's account suffers ************************* lock due to inactivity then one of the refund options is negated irrespective of any addendum.  The customer does have a refund option available upon the successful closing of one their book of leads and we encourage the customer to investigate that option and to reach out to support with any questions or concerns regarding this.

  Customer Answer

  Date: 11/04/2024

  Complaint: 22390601
  
  I have reviewed the business' response and am rejecting it because:

   

  Where does it say on the original, attached refund addendum that states you will not receive a refund if you have any periods of inactivity throughout your first 12 months?  I did not receive any other documentation when I originally signed up that clearly explained the refund policy except for this document.  There was nothing that notated a 30-day review board process.  If that was clearly stated to me at the beginning, I would not have signed up for Housejet.  This is the addendum that was sent to me when I first signed up and those steps were completed in order to comply with receiving my full refund after 12 months of being on the platform and not being satisfied.  If it is not clearly stated on that document, I am entitled to a full refund.  Anything else was added after the fact in order to not provide a full refund.  Housejet's current policy makes it impossible for anyone dissatisfied with their product to receive a full refund.  They make you wait 12 months on the system to where it is too late to dispute any credit card charges.  $2,497 is a lot of money for me, and I should not have to be going back and forth with this company to get my hard-earned money back.
  
  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 11/12/2024

  This customer is subject to the terms and conditions of service.  The inactivity clause applies to customers both with and without addendums and this customer failed to qualify for one conditional refund due to inactivity - and other reasons.  This customer failed to implement strategies properly - which is a condition per the addendum, as well; including calls per lead, non visible USP on bio, signature block, and/or website - no face to face on scheduled appointments - and poor lead updates.  A variety of reasons preclude one refund option.  As previously mentioned the sale/refund option still exists and we encourage the customer to explore that option.  

  Customer Answer

  Date: 11/12/2024

  Complaint: 22390601
  
  I have reviewed the business' response and am rejecting it because:
  
  It is tough to implement strategies when you cannot get ahold of people via phone or email.  Housejet's own staff shows on a majority of the clients they could not get ahold of them so that needs to be taken into account when deciding to reject a full refund.  If anything, they need to be held responsible for the quality of their leads and review the "no answer" logs from when their own people tried contacting the leads sent to me.  Some focus needs to be put on me and some on the quality/motivation of the leads they are sending to me.  If anything I should be receiving a 50% refund for them to own up to those low percentage call backs alone (50% of total $2497 amount).  They cannot just dismiss accountability on their half when generating leads that do not answer the phone.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund of $4197.00. I enrolled in the House Jet lead program on September 14th, 2023. As stated in my executed contract, I am entitled to a full refund if no deal closes within the 12 month time period from the leads they provided. There was never any information conveyed nor signed that states any other stipulation is required. My request was declined for inadequate reasons, the claim you have to complete their university, and if leads dont get disposition within 48 hours, they mark your account inactive and that automatically disqualifies you from a refund. This was never conveyed when you sign the contract, also the leads provided half of them are bad numbers or incorrect information. How is anyone supposed to close a deal with the complete false data provided? For my own good deed and conscious, the best moral thing I can do is please let the public know to not do business with this company, I immediately regretted my decision 1 month after signing up but rode it out for 1 year in hopes Id either close a deal or get my money back. You have been WARNED. Unless someone makes this right and refunds my initial fee, this company should be class actioned.

  Business Response

  Date: 10/18/2024

  We take customer satisfaction seriously, and this complaint prompted a file review.  Upon review it appears this customer had a custom and non typical addendum and we have submitted the matter for a re rewiew which should solve the concerns.  We look forward to speaking with the customer and to resolution.

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  The business has refunded my money. 
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Realtor. Housejet charged me $4500 stating in writing that they would send me leads in the 2 zip codes I wanted to specialize in. I began to receive a few random leads that were not what we agreed to. Within 8 days or so, I asked for a refund... for they were not delivering on their agreement. I have had to dispute this with my credit card twice. They first called the $4500 a deposit to be refunded at the first closing... then AFTER they charged my credit card over the phone they sent an addendum that stated it was a software fee. I have provided the documentation.This is a scam. I need to be refunded!

  Customer Answer

  Date: 10/03/2024

  Here is a photograph of the login page for Housejet.

   

  They have taken my $4500, not delivered on their services, and have locked me out of their system.

   

  They are swindling people out of money.

  Business Response

  Date: 10/23/2024

   

  We take customer satisfaction seriously and have performed a file review after receiving this notice.  It appears that this customer ordered 2 zip codes and then began receiving leads for those zip codes.  This customer contemplated a 12 month ************************* program but utilized it for 8 days.  In those 8 days this customer received 9 **********************, so the metrics were properly trending.  This customer was informed of the fess and refund policies prior to purchase.  This customer states they are engaging a bank dispute and we will take the matter up there as well, however we also suggest the customer reach out to support about reactivation and to give the marketing the agreed upon time.