Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancel this service back in November and this company continued to withdraw monthly fee of $123.17 for another 5 months after cancellation. Called company to complain and nothing was resolved they are saying I never cancelled when I called and cancelled this.

  

  Business Response

  Date: 04/15/2025

  Thank you for bringing this matter to our attention and we appreciate the opportunity to address your concerns in a timely manner.

  Upon review of your account, it was discovered that on 10/14/25, you had called in to update your credit card information  and make a monthly payment.

  There has been no record of any calls between November and 4/14/25 when you have called in to officially cancel. 

  However, as a courtesy, CarShield will refund five monthly payments for contract(s) MRF4433814 upon the execution of a signed settlement and release agreement. If you wish to accept this offer, please email ******************************* and we will draft the agreement for you electronic signature. 

  Respectfully,

  Customer Relations 

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've taken my car fur repairs at ********************* auto shops and neither total** repaired my issue which was lifter noise. A-Z ok ** replaced the valve cover gasket without fixing the lifter noise.I would like to be refunded.Thanks

  

  Business Response

  Date: 04/15/2025

  Thank you for bringing this matter to our attention, and we appreciate the opportunity to respond in a timely fashion. 
  
  CarShield  requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("VSC"). 
  
  
  Upon review of your file, it was discovered that your claim was initially authorized for repair's regarding charging system issues, a concern with seat heater(s) and oil leaking from the valve cover. An alternator was authorized to resolve the concern with the seat heater's and a  valve cover gasket was utilized to repair the leak from the valve cover. 
  In a prior claim, *******, a "tapping" noise was reported as the concern, but your repair facility could not duplicate the noise at the time of the repair. During this claim, an inspector did find the vehicle low on oil and there was an oil leak reported. A final invoice has not been submitted for reimbursement. If you wish to submit your final invoice for review in regards to claim *******, please your invoice to *********************************************************. 
  
  
  CarShield has authorized all reported concerns that were submitted by your current repair facility. If you feel that your concerns were not addressed, you are expected to take your vehicle to a facility that has the capabilities of addressing these issues and start a new claim. As CarShield has paid out in claims more than what has been paid into your contract, there will be no refund due. 

  Respectfully,

  Customer Relations

• Initial Complaint

  Date:04/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Carshield Auto warranty, 8/16/23. I have paid for 19 months without using it. When I purchased the warranty, the sales *** said that I could take my car to any facility because everyone excepts their plan. I had seen the advertisements on a daily basis that said the same thing, so the guy was confirming the information. I asked him if car dealerships accept their warranty because I have a Range Rover and I only take my car to the dealer and he said they cover lots of luxury cars and this is not a problem. Carshield committed to me being able to take my car to the facility of my choice. Now, I need to use the warranty for a repair,. The Land Rover of Gwinnett said they do not accept Carshield. Carshield flat out lied about the being able to take my car anywhere. The contract says welcome to our family of vehicle owners that have the peace of mind and financial security of mechanical breakdown. I called Carshield and told them the dealer does not accept the warranty. Person one said they are not allowed to tell customers that they can take the vehicle anywhere. Another person said the repair facility has to be in their Network. The sales *** never mentioned anything about a network. It is not mentioned in the contract as well. It just says Repair Facility. The last person said I can take the car anywhere, but the repair facility has to be willing to accept the warranty. Ridiculous, I am paying for 19 months thinking I have coverage and can go to my dealer as I normally do based on what the sales *** told me because these cars are hard to work on. I want a full refund of all monies paid because they knowingly mis***resented in advertising and the sales *** just flat out lied. If my dealer will not accept the warranty, then I have no coverage. This is the facility that I used for 30 years. I looked at their Carshield network listing which I think is newly added to their website and no Land Rover dealers are listed. Please help me get a refund. Thanks.

  

  Business Response

  Date: 04/14/2025

  Carshield and your administrator, ********************, are open to and willing to work with any repair facility that you select.  However, each repair facility is able to determine who they wish to do business with as well. Unfortunately, your elected repair facility has chosen not to accept your coverage. This is clearly out of the hands of your administrator and CarShield.

  However, as an effort to resolve this matter, CarShield has refunded your contract in full and your contract has been cancelled. A check will be processed and sent ******* to the address that we have on file. We will email the tracking to the email you have provided. We are sorry to lose you as a CarShield customer. 

  -Customer Relations

  
  

  Customer Answer

  Date: 04/19/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased car shield service in May of 2020 - Contract #MRF3205501. This is my first claim with the company. It was difficult to find a mechanic who accepted Car Shield as they di nit update their listing. After finding a mechanic, i was informed a diagnostic had to be performed first then a call had to made to begin a claim although the problem was the electrical system which is supposed to be covered. Two weeks have gone by and my car is still not repaired as Car Shield is claiming there is a part of the electrical system that is not covered. My wife is disabled and our car is needed to get her to various appointments. Each time I have contacted the company in the past, I'm told they don't cover a particular repair. Electrical system, back-up cameras and other electrical/circuitry issues are supposed to be covered. Also because this is in limbo, Car Shield will not get me a rental car which is prominently proclaimed in ads.

  

  Business Response

  Date: 04/15/2025

  Thank you for bringing this matter to our attention and we appreciate the opportunity to address your concerns in a timely fashion. 
  
  
  CarShield  requested that the Administrator of your Vehicle Service Contract, ********************, examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that your Administrator has not received either a diagnostic or an estimate from your repair facility. 
  
  
  In order to begin a claim, your repair facility must submit over estimate for repairs and confirm coverage. On 4/3/25, your repair facility had contacted ******************** to inform that that they will "Get a Diagnostic and call back". There has been no further communication from your repair facility, and no concern's or mechanical failure's have been reported at this time. In order for any form of rental to be authorized, a claim must be in progress, and both a diagnostic and estimate must be received so that the repairs can be reviewed for coverage and claim be adjudicated correctly per terms of your vehicle service contract. Until this information is received, no authorization for rental may be permitted. 
  
  
  In order to progress your claim forward, please have your repair facility contact us via our claims department for more information on how to file a claim: ************.

  Respectfully,
  Customer Relations

  Customer Answer

  Date: 04/25/2025

  this issue has not been resolved.  it took car shield over a week to finally send someone to check the mechanic's diagnostic.  after finally checking, instead of okaying the work he has to go back to the office, type a report and then give an approval.  this more needless delay as our car has been at the mechanics for four weeks with no repair date or time in sight.

  

  Business Response

  Date: 04/28/2025

   

  If you have any additional questions or concerns regarding your claim, please contact AAS directly at ************. As the contract administrator and obligated party under the contract, they will be happy to answer any additional claim questions you may still have.
  

  Customer Relations

  Customer Answer

  Date: 04/28/2025

  Complaint: 23193544
  
  I have reviewed the business' response and am rejecting it because:  car shield suggested i contact customer **********************.  i have had a number of conversations with customer ********************** and nothing has been resolved.  the company claims i can get a rental car but it has taken over four weeks for them to offer the car and it's only for two days.  in addition, the rental car reimbursement is for less than the cost of renting.  as of tomorrow, my car has been at the mechanics for five weeks.  i could have built a car in that amount of time.  i have no date as to when this process will end and my car returned hopefully repaired.
  
  
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/29/2025

   

  As stated in our previous response, YOU NEED TO CONTACT YOUR CONTRACT ADMINISTRATOR, AMERICAN AUTO WITH QUESTIONS AS TO THE STATUS OF YOUR CLAIM.  They can be reached at ************. 

  CarShield can explain the terms of the contract to you but ******************** makes all claim decisions. If you wish to dispute the decision made by ********************, please fill out this simple and efficient claim denial reconsideration form here:  **************************************************

  Customer Relations

  Customer Answer

  Date: 05/03/2025

  Complaint: 23193544
  
  I have reviewed the business' response and am rejecting it because:
  
  now we are being told the backup camera can't be fixed without additional funds because it is part of the radio system.  isn't that part of the electrical which is supposed to be covered?  i have contacted customer ********************** many times with no resolution in sight.  i would like definitive answers from someone in charge.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3, 2025, I took my vehicle in to a repair shop for an oil change. The shop name is Bing's, located in ***********, **. While doing the oil change and performing a routine vehicle inspection, the shop called me to let me know that I need new brakes, rotors, and calipers. At this time, I asked the shop to start a claim with CarShield for the calipers, as calipers are covered under the contract. The brakes and rotors are not. Bing's reached out to CarShield on 4/3/25, and were unable to proceed with the claim due to a 'legal lock' on my account. At this time, I had to make a decision to proceed with the work on my vehicle. I called CarShield right away, but the contact person that I was advised to call was no longer working for the company. I was provided an email address, but no phone number was able to be provided. I then emailed the legal department and was able to have the 'legal lock' removed. At this point, the vehicle is no longer at the shop, but I would still like Bing's to start a claim for the calipers. Bing's calls CarShield at my request to begin a claim, and the claim is denied due to rust being present on the vehicle - which CarShield then 'spins' into rust being the cause of the calipers failure, which is not accurate or honest. The claim is denied before it is started. This is the exact same method CarShield used on me last time. Deny, delay and deny. I no longer understand why I have a carshield policy. If I cannot file a claim due to a legal lock, then why did I pay for a policy? If nothing is covered due to rust being present on a vehicle, then why do I have a 7 year policy? I live in *********** - ************* to be precise. If rust is going to be dishonest factor in denying claims, then do not sell policies in ***********. At this time, I would like my entire policy refunded in full. The policy offers no coverage, therefore I should be obligated to make no payments. Can't have it both ways.

  

  Business Response

  Date: 04/14/2025

  Thank you for bringing this matter to our attention, and we appreciate the opportunity to address you concerns in a timely fashion.
  
  
  CarShield  requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("VSC"). 
  
  
  Upon review of your file, it was discovered that your repair facility had initially called in to report both the rear brake calipers were seized. The cause of failure was identified to be rust located within both the pistons and the pins, and ultimately causing the brake calipers to seize. As stated within your contract, failure due to both corrosion and rust are deemed excluded failures, and would not be eligible for coverage per the terms and exclusions of your contract. A more extensive list of terms and exclusions may be located within the "General Exclusions" section of your contract.
  
  
  CarShield has no contractual obligation to refund you for repairs denied due to rust or corrosion. Nevertheless, as an effort to resolve this matter, Carshield is willing to provide you a one time refund of $1920.55 for contract(s) ABF3241466 upon the execution of a settlement and release agreement. This would equate to a full refund minus claims paid. If you wish to accept this offer, please email ******************************* and we will draft the agreement for your electronic signature. 

  Customer Answer

  Date: 04/21/2025

  I will be sending an email to accept this response for a one time payment. Please keep the case open until this is resolved. 

  Customer Answer

  Date: 04/21/2025

  Please see attached email response to accept offer from car shield for a one time payment and to proceed with drafting of settlement document. 

  Customer Answer

  Date: 04/21/2025

  Ok to accept resolution pending payment referenced in attached document. Thank you. 

  Customer Answer

  Date: 05/13/2025

  My complaint has been satisfacorily addressed. 

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 10 2025 at 3:30..we was the most helpful telling me what was going on with communication wit ten and service garage about a dispute between them and Team ******, on my auto. 2015 Nissan Rogue. Its about parts engine (used). New transmission. Transfer Case (used).....My problem was about the communication between service manager at team ****** and car shield communications between ********* ****** is telling me different than what carshield says. I believe CAR SHIELD. However, I need for car shield to send the communication I had concerning MY VEHICLE, and the problem on changing seals in the Transfer Case. I agree with carshield, its Team ****** problem. But I cannot approach **** at Team ****** that they are lying to me, unless I can get communication between myself and carshield on their communication with **** at Team Nissan.That is the only way I might get them to do the right thing on my auto.Also, I'm getting an attorney, and Car Shields communication with me on what **** was told about my auto to win m case.Thats my only complaint with carshield......

  

  Business Response

  Date: 04/14/2025

  Thank you for bringing this matter to our attention, and we appreciate the opportunity to address your concerns in a timely fashion. 

  
  CarShield  requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("***"). 

  
  Upon review of your file, it was discovered that your claim (2600950) was authorized for a engine, transmission and transfer case using your repair facility's supplied parts carrying a required 12/12 warranty per contract requirements. Your current claim submitted for leaks coming from the transfer case will fall under the repair facility warranty as they supplied both the parts and labor. The *** liability for this repair has been met and no further authorizations will be made as the liability of these repairs would fall upon your repair facility per the warranty that has been supplied.  
  
  Additionally, as a company standard, CarShield does not release records or calls without a submitted subpoena. If you wish to hire an attorney, please have them contact us at ******************************* with the supplied subpoena to obtain these records, and we would be happy to release these items.
  
  
  Respectfully,
  Customer Relations
  

  
  

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:04/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/10/2025 I have been covered with car shield for 11 months now paying $150/mo totaling around $1649.89.After many promises during my initial sales call that any repair needed would be covered. I even got the sales *** to say if youre transmission or engine are to fail, CarShield will pay for the ***lacementWell , 11 months later , my transmission decides to go out and I made a claim. I now have video evidence of CarShield coming to the shop, walking around the truck and leaving, no test drive nothing. 9 days after finally looking at the truck, I get a call from the mechanic shop! (Not even CarShield!!!!) stating the hat CarShield is now going to be canceling my policy and will not be paying for the repairs because my truck has a 3 inch lift kit and the tires are 7% larger than ******** truck has a 2 Bilstein leveling kit , no lift, no extra leaves , just a 2 leveling ****** truck also, has STOCK **** wheels with 31 tires, which when you look up my truck and get the window sticker, you will see that 31 tires of an option **** offers!!!Do not use this company under any circumstance, when calling to fix all this and being told to F off, the customer ********************** girl decides that maybe we should just sign up for a new policy once the truck is finished what a joke.

  

  Business Response

  Date: 04/15/2025

  We have been informed that a member of the CarShield legal department will be reaching out to resolve this matter shortly.

  Respectfully,

  Customer Relations 

• Initial Complaint

  Date:04/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needs a new engine. They were told this from very beginning but they wanted bare minimum done so when the parts didnt fix the problem and mechanic called and told them this and needed a new engine they refused and are trying to say I ran it low on oil which I did not do! I checked oil all the time even when light did not come on and I had oil changed when it was due! I want car shield to do right by me and replace my engine like they should have done in first place! We need this car to get me to dialysis 3 days a week and they have had my car since December 2024! My daughter has had to take someone to work so we could borrow their car to take me to dialysis and we cant do that much longer! We are both disabled and we rely on car shield to do their job! You can talk to ******* auto service @ ************ and he will verify my story that it needed an engine from the very beginning. His name is ****. Please help. We have been paying carshield for years

  

  Business Response

  Date: 04/14/2025

  We have been informed that a member of ********************(s) ************ department specialist will be reaching out to you to help resolve this matter shortly.

  Respectfully,

  Customer Relations

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted car shield to cancel my contract well within the 30 day period.They have said they sent an email about the cancelation 3 times which I did not receive any emails because they didnt send any emails of cancelations .I got 3 different answers how the emails are processed 2 telling me the emails were sent and one customer ********************** telling me it takes 24 hours which all there lies have past including the 24 hours.I have no other problems receiving any other car shield emails which proves they are not sending anything in writing it was cancelled or a refund will be issued..They are very rude and indignant that you want to cancel until they finally said they will cancel my account and issue a refund which still has not been processed and I see a lot of complaints that 30 days pass and no refunds.I want my money refunded my contract number is MRF5352596 with all the complaints with Carshield someone needs to stop this company from ripping off people

  

  Business Response

  Date: 04/08/2025

  We have cancelled your contract, and a refund will be processed within 7-10 days. 

  Respectfully,

  Customer Relations 

• Initial Complaint

  Date:04/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been paying for Carshields Platinum level coverage for over 2 years, over $100 a month for a 2020 vehicle that had roughly ****** miles on it at the time we started coverage. The engine started showing signs of failing almost two months ago now, after about 3 years of pre-owned ownership at about ******* miles and was brought to my local mechanic where the vehicle has been sitting since February 2025. My mechanic has gone back and forth with Carshield with photos, videos, compression tests, estimates, new estimates, and yet still Carshield keeps asking for further breakdown to explain the part numbers and breakdown of the work to be done. The invoice is for under $2,600. Ive also laid out $300 for a weeks worth of rental and $100 towards a diagnostics fee. Carshield is refusing to give my mechanic the approval so that I could have my car fixed and returned to me, as I continue to pay my $100+ a month for my vehicle I no longer even have access to. I feel like I have been taken advantage of and that Carshield is not living up to its advertisements, again. We have two cars covered with you, one with Diamond coverage and one with Platinum (Over $4000 spent on Carshield) and the most Carshield has ever had to cover in 5 years is two battery jumps. Carshield wont even replace the engine, just a cylinder head (which my mechanic does not even consider a good long term solution) but they wouldnt even consider the extra $1,500 expense to put the other engine with only ****** miles (a more suitable long term fix and solution) they only consider the cheapest possible solutions apparently, and I dont even know what it takes to get that done.

  

  Business Response

  Date: 04/08/2025

  Thank you for bringing this matter to our attention and we appreciate the opportunity to address your concerns in a timely fashion.
  
  CarShield  requested that American Auto Shield, the Administrator of your Vehicle Service Contract, examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was marked inactive due to the lack of an itemized estimate needed to progress your claim forward.
  Upon review of  your file, it was discovered that your repair facility has failed to provide  a complete, accurate, and fully itemized estimate. This has been requested on numerous occasions by your Administrator. What was sent in, and also included with the complaint, has multiple line items listed but no part numbers. A completely itemized estimate must be reviewed/entered into the claim before a claim decision can be made.
  
  
  If a proper estimate is received and submitted to the claims department, the claim can move to the next step(s) towards claim adjudication. However, if you wish to not move forward with your claim, CarShield is willing to offer you a refund of five monthly payments for contract(s) MRF4478305 upon the execution of a settlement and release agreement. If you wish to accept this offer, please email ******************************* and we will draft the agreement for your electronic signature. 

  Respectfully,

  Customer Relations 

  Customer Answer

  Date: 04/10/2025

  Complaint: 23164326
  
  I have reviewed the business' response and am rejecting it because:
  
  Please see new invoice from mechanic and if any information is still missing, please be specific with what exactly is missing, thank you.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 04/11/2025

  Mr. *****,

  Please update the provided estimate to show the oil change being "itemized" in which it is broken down to include the cost of labor, the cost of the oil, and the cost of the filter.

  Respectfully,

  Customer Relations 

   

  Customer Answer

  Date: 04/11/2025

  Complaint: 23164326
  
  I have reviewed the business' response and am rejecting it because:
  

  Please see attached estimate, I would like this resolved promptly. Thank you.
  
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 04/15/2025

  I have sent in several invoices about my oil changes. 

  Customer Answer

  Date: 04/15/2025

  This is the invoiced itemized the way CarShield has requested and was submitted on Friday April 11th. I am now resubmitting it for the second time, after you have had to re-open my case which was prematurely closed only because I called in to understand why you have closed it. Please confirm you acknowledge this is an updated invoice that includes the latest information CarShield has requested.

  

  Business Response

  Date: 04/16/2025

  Mr. *****,

  We have been informed that a member of the CarShield legal department has reached out to you on 4/16/25. Your estimate has been deemed to contain the necessary details needed for your claim. Please forward a copy of your estimate to ****************************** so that your Administrator may review these items and proceed with processing your claim.  

  Respectfully,

  Customer Relations