Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 3rd 2024 I ***** a ******* Bought a warranty For my Acura MDX 2005 3.5 Engine Combine with gold and aluminum That's What Car shield Sold me The 1st month was $229.98 Every month after that Was $209.98A total of $1,699.84 This was 8 monthsWhen I went to repair my carThey sent an email to my mechanic that they will come and expect the carExcept they never did they call me instead and said that we're not gonna do it because I had too much mileage but yet for 8 months straight that we're taking outWhich total $1,699.84 I Put New Engine which Has ****** Miles They would have told me from the get Go that there that they can do it I was at okay fine I wouldn't let them take all that money they took for 8 months therefore I want my reimbursement cause I cancel my contract Thank you and I hope you could help me on this I am a retiree I live on the money I get from social security that's all I get. My Vehicle identification number 2HNYD18615H54462

  

  Business Response

  Date: 04/29/2025

  Thank you for bringing this matter to our attention and we appreciate the opportunity to address your concerns in a timely fashion. 
  CarShield  requested that the Administrator of your Vehicle Service Contract, ********************, examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("VSC"). 
  
  Upon review of your file, it was discovered that your vehicle was brought in with several smaller repairs. However, upon review of your vehicle's information and records, it was found that the inception miles provided by you from time of sale was incorrect by over 100K miles.
  
  
  As stated within your contract, The administrator may immediately cancel this contract for misrepresentation by you when purchasing this contract. After finding the correct miles for time of sale it was determined that your vehicle was ineligible for new coverage of this type due to the miles and your VSC was cancelled. Following Cancellation, you have charged back over four monthly payments as a refund. As your previous claim authorizations, and chargebacks far exceed what has been paid into your contract, there will be no refund due. 

  Customer Answer

  Date: 05/12/2025

  I am rejecting the business response because:

  they were still taking money out of my checking account without me knowing that my car would not get repaired. They took out $209.98 a month for coverage for the past 8 months.  All I want is my refund.  

  

  Business Response

  Date: 05/13/2025

  As stated in our previous response, following Cancellation, you have charged back over four monthly payments as a refund. As your previous claim authorizations equate to over $2500, and your chargebacks far exceed what has been paid into your contract, there will be no refund due. 

  -Customer Relations 

• Initial Complaint

  Date:04/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I like CarShield To stop calling texting and Sending me Junk Mail LOSE my contact info phone nunmber and mailing address my info Stop harassing me any shape or form ! CarShield Administered by ******************** I understand your DESPERATE you need to harass people but you need to stop @ once DO NOT SELL MY INFO and STOP contacting me! I have not asked for your service nor do I want them what part do you not understand ? I like CarShield to answer the BBB only and I will READ the BBB info only STOP EMAILING ME CALLING TEXTING AND US MAIL ! WHAT PART DO YOU NOT UNDERTAND ? LOSE MY PERSONAL INFO AT ONCE

  Customer Answer

  Date: 04/25/2025

  What did you not understand ? Harassment  Should not be around by any one why dont you give a better opioid so u know we called what did you need Clarified? if you bother reading this message you can clearly read and understand what car shield is doing !  I dont need e mails phone calls text messages or us Mail sent to me all because they are DEPERATE for business! why dont you pick up the phone and call me you have my phone # in file

  Customer Answer

  Date: 04/28/2025

   My Names is ***** J *****

  

  Business Response

  Date: 04/29/2025

  Based on the name, email address, and phone number provided within your BBB complaint, we are unable to locate you within our system. However, we have blocked the information you have provided from future contact. If any additional messages are sent to you, please email them to ******************************* so that we may prevent further contact in the future. 

  Respectfully,
  Customer Relations 

  Customer Answer

  Date: 04/29/2025

  I would like CarShield To stop calling texting and Sending me Junk Mail LOSE my contact info phone number and mailing address my info Stop harassing me any shape or form ! Car Shield Administered by *********************

  I understand your DESPERATE for business, you need to harass people, you need to stop @ once DO NOT SELL MY INFO and STOP contacting me! I have not asked for your service nor do I want them.

  What part do you not understand ? I would like CarShield to answer the BBB only and I will READ the BBB info only STOP EMAILING ME CALLING TEXTING AND US MAIL !   WHAT PART DO YOU NOT UNDERTAND ? LOSE MY PERSONAL INFO AT ONCE ! I have no interest in what you're selling and  lose my personal info!

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re Contract # MFF5306250 They took money out of my account automatically for each month for service. So I don&#**;t even have my car but they are telling me I&#**;m still covered but they won&#**;t give me anything back. I&#**;m cancelled with them and they won&#**;t give me anything back. I would like my money back, a refund.

  

  Business Response

  Date: 04/25/2025

  All CarShield contracts come with a 30-day, money-back guarantee that is afforded to all CarShield customers so that they may review the coverage and determine if it fits their Vehicle repair needs. You have exceed this window.

  Nevertheless, as a courtesy, CarShield will refund you in full back to the card you have on file. Please allow 3-5 business days for processing.

  Respectfully,

  Customer Relations

  Customer Answer

  Date: 04/27/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Engine failure due to bad oil pump no engine light came on to alert driver of condition they denied claim saying we are only covering $2049.00 not ***** which is cost of engine after oil pump stopped working they are only looking at what they want to deny claims not the truth !

  

  Business Response

  Date: 04/29/2025

  CarShield  requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("VSC"). 
  
  Upon review of your file, it was discovered that your vehicle was towed into the repair facility with an active check engine light. Upon inspection, it was found that Diagnostic Trouble Codes were stored for internal failure to the oil pump and metal debris was found with in the engine and filter. This indicates catastrophic failure sending metal debris through out the system. Freeze frame data was pulled to show that the check engine like had been on for over 400 miles prior to being towed into the repair facility indicating continued operation. 

  
  As stated within your contract, you are to take immediate action to prevent further damage to your vehicle. This contract will not cover repairs for damage caused by continued operation after a breakdown has occurred. Your claim for engine replacement has been denied in accordance with the clause of continued operation within your VSC.

  
  ******************** has authorized $2447.07 to your repair facility toward your claim. This authorization will stand. However, due to the combination of both your claim authorization and previous claims paid exceeding what has been paid into your contract, there will be no further refund due.

  Respectfully, 

  Customer Relations

  Customer Answer

  Date: 04/29/2025

  Complaint: 23250609
  
  I have reviewed the business' response and am rejecting it because:
  I talked to ***** from Highline and the engine light was not on at time of vehicle being towed in it was towed because of a noise under the hood and loss of power no engine light was on at that time when vehicle was towed. This is probably an assumption of theres but not correct theyre using a history from computer ecm to deny this claim ***** can elaborate more on this from Highline Auto not correct in their information its misleading to say the least. I can be reached at ********** my name is ****** ********
  
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/29/2025

  If you wish to dispute the decision made by ********************, please fill out this simple and efficient claim denial reconsideration form here: ************************************************** BBB Intro 

  Respectfully,

  Customer Relations 

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for repairs and a claim was filed by ******* ********** on 4/3/2025. The claim was immediately denied because no failure code could be provided even though my car shot warnings of overheating and had to be towed into the shop. I requested a rental car due to the extended time and back and forth calls as that is something covered on my policy. I was denied a car and told that a claim had to be approved before a rental car could be arranged. 
  After numerous attempts to be connected to a supervisor (who never called) I filed an appeal. I called to get a status on that appeal and was told "sorry, there is no appeal on file." I got in contact with an adjuster with the car shop on the phone. The adjuster stated that they would have to do a "tear down" to prove that the thermostat needed to be replaced. Per those demands, ******* went ahead and did just that. Day of, they sent the photos of the damage and requested approval for a part that is covered under my policy. Instead of an approval, they denied my claim, AGAIN. Now stating that because the thermostat was removed from the vehicle, they wouldn't cover the part. ******* followed the exact instructions that the adjuster gave over the phone, on a recorded line, with both myself and the car shop on the line. 
  I again requested a call back because the claim was with escalations. I was contacted by ****** who was able to get me a rental car for a week while my case was reviewed by escalations. I have had the car for 6 days as of today. 
  ******* and myself called Carshield again and spent hours of our time on hold and speaking with an adjuster who reviewed the case from beginning to end and stated "oh yeah, we dropped the ball." The claim was FINALLY approved - this is for a COVERED PART on my policy. A month of back and forth and inappropriate denials. Now that the claim is approved after being inappropriately denied and ignored, the shop can start to work on the repairs. I called and requested an extension of the rental car while the repairs are being done and was denied that too. When speaking to "customer service" I am read the same line like a parrot. I request to speak to a supervisor or someone like ****** that can review my case and see that Carshield is responsible for the delays and distress and no one provides any assistance. I am completely fed up with this company and their lack of abiding by a contract that I have with them. I am requesting to be contacted. No customer should have to go to this extreme for a part that is covered by the policy. I pay every month along with a deductible for this coverage and they have not followed the policy. 
  I am requesting my deductible for this service to be covered 100%. I am requesting an extension or reimbursement for my rental car. I am requesting a refund of this month's premium. 
  
  

  

  Business Response

  Date: 04/28/2025

  CarShield  requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for AAS, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("VSC"). 
  
  
  As stated within your contract, your VSC does not provide coverage nor compensation for loss of time or convenience.
  Upon reivew of your file it was discovered that your initial claim was originally submitted for an AC compressor and a line on 2/10/25 and was authorized the same day. On 4/3, your repair facility advised of a new potential failure, and were informed that the water inlet housing was not a component listed for coverage.  On 4/8, the repair facility called once more now looking for coverage on the thermostat with no trouble codes present. The repair facility did not provide a cause of failure. As stated within your coverage, your VSC does not provide coverage for recommended components for replacement. The claim was correctly denied.
  
  
  Following the denial, your repair facility submitted photo's of the thermostat to prove cause of failure a week and a half later and your claim was then authorized upon the review of the images. Per the terms and conditions of your VSC, your rental was authorized to the maximum amount allowed within your VSC. A more extensive list of terms and exclusions may be located within your VSC. 
  
  
  CarShield has no contractual obligation to refund you for loss of time due to your repair facility being unable to present a cause of failure in a timely fashion. As your contract has paid out over $5500.00, far exceeding what has been paid into your contract, there will be no refund due. 

  Respectfully,

  Customer Relations 

  Customer Answer

  Date: 04/29/2025

  Complaint: ********
  
  
  
  I have reviewed the business' response and am rejecting it because: they have provided no resolution. It should not take myself and my mechanic a month and hours on the phone trying to speak to someone. The adjuster required pictures of the thermostat which did show failure and the mechanic provided those photos within one day. Due to this failure that was declined, the water inlet system was damaged and was also denied. It is very poor business and lack of customer service to take over a month to approve a claim for an APPROVED part with proof of failure. I do not need someone to parrot the exact same story to me. I’ve spent hours on the phone for that. Additionally, I was told to file and appeal for the denial, which I did as instructed. I received zero response and when I called to follow up, conveniently, they had no record of it. I was told a supervisor would call within 24-48 hours on numerous occasions with zero call back. I have never worked with a company that is so incompetent or neglectful. A month of time and frustration for a $430 repair that is within my contract.
  
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 04/29/2025

  CarShield is willing to provide a one time payment of $438.77 upon the execution of a signed settlement and release agreement. A member of the customer service department will email you the settlement to the email that we have on file.

  Respectfully,

  Customer Relations 

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the business to check to see if my car was covered for diagnostics and the cam shaft sensor, and the *** I spoke with told that it would be, but after I took my car in to the repair shop they called and told me that Carshield would not cover it. The *** provided me with false information leading me to think that I had coverage for the diagnostics and cam shaft. If

  

  Business Response

  Date: 04/28/2025

  Thank you for bringing this matter to our attention and we appreciate the opportunity to respond.
  CarShield  requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("VSC"). 
  
  
  CarShield Vehicle Service Contract's provide a wide variety of coverage for many of your Vehicle repair needs. However, items such as cam position sensor's are not listed for coverage and would be ineligible for the claims process. CarShield recommends all CarShield customers to have their vehicle taken to a shop when issues arrise to ensure that coverage may be applicable. 
  
  
  Nevertheless as an effort to resolve this matter, CarShield will refund you a one time reimbursement of $381.04 as a courtesy. Please allow 7-10 days for processing. 
  
  
  

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/1/25 I took my truck in for repairs to the auto shop, I needed exhaust manifold work. I called Car Shield on 4/4/25 and 4/5/25 and they said it was covered. The auto shop called to and told them it was covered. The work was completed on 4/7/25 and I picked up my truck. I payed ******* to the shop. I called car shield on 4/14/25 car shield told me they will pay nothing because no claim was filed I thought with all the phone calls they knew about it, and a claim was filed, I sent car shield my receipts and they said they will not pay anything because of the paper work mistake,

  

  Business Response

  Date: 04/25/2025

  Thank you for bringing this matter to our attention and we appreciate the opportunity to address your concerns. 
  
  
  CarShield  requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("VSC"). 
  
  
  Upon review of your file, it was discovered that per the invoice submitted your vehicle arrived at the repair facility on 4/7/2025 and had repairs made to the exhaust manifolds same day. There was no claim called in by the repair facility and there was no verification of failure following the claims process.  As stated on every page of your contract, "No Claims Will Be Paid Without Prior Authorization".  As no authorization was given, your claim was denied, and the repair costs would not be eligible for reimbursement. 
  
  
  CarShield has no contractual obligation of refund you for repairs completed without the authorization of your administrator. Nevertheless, as an effort to resolve this matter, CarShield is willing to offer a seven month refund for contract(s)  MRF4994922 upon the execution of a signed settlement and release agreement. if you wish to accept this offer, please email ******************************* and we will draft the agreement for your electronic signature. 
  
  

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car shield warranty for my 2019 **** ranger ****** per month after first month I canceled it . They never canceled it until my credit card became outdated. Even if I don't receive a dime people need to know about this type of neglect. When I explained to car shield when they called me abt payment and I told them it was canceled and I don't even own that truck that I have a different warranty on my ***************************** they can't find any phone calls i made . I believe I started car shield around August 10th 2024 and canceled it around Sept 16 or 18th 2024.

  

  Business Response

  Date: 04/23/2025

  Thank you for bringing this matter to our attention and we appreciate the opportunity to address your concerns in a timely fashion.

  We have reviewed all recorded calls within your account, and have no record of any contact between July 2024 to April 2025. 

  If you are able to provide records of the day in which you have contacted a CarShield line for cancellation during this time frame, and provide the phone number in which you had called from, we would be more than happy to refund you in full.

  If you are unable to do so, CarShield is willing to provide you a refund of five monthly payments for contract(s) MRF5131956 upon the execution of a signed settlement and release agreement as an effort to resolve this matter. If you wish to accept this offer, please email ******************************* and we will draft the agreement for your electronic signature.

  Respectfully,

  Customer Relations. 

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for Carshield for 5 years without filing a claim. My car had an issue with the Valve head being warped. After speaking with a supervisor named *********, she said it would definitely be covered. When the repair facility called them, they denied the claim. They will not send me an explanation of why claim is being denied and only say it's not covered.

  

  Business Response

  Date: 04/28/2025

  Thank you for bringing this matter to our attention and we appreciate the opportunity to address your concerns in a timely fashion. 
  CarShield  requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The claim was reviewed by the Legal Claims Director for ***, an ASE-Certified Master Mechanic, and the results of this investigation have concluded that  your claim was adjudicated correctly in accordance with the terms and exclusions of the Vehicle Service Contract ("VSC"). 
  
  
  CarShield provides a wide variety of coverage for many of your vehicle repair needs. However, items such as the *** and a warped valve cover are not listed for coverage within your VSC and would not be eligible for the claims process. A more extensive list of terms and exclusions may be located within your VSC.
  
  
  Nevertheless, as an effort to resolve this matter, CarShield is willing to provide a one time payment of $1600.00 to you upon the execution of a signed settlement and release agreement for contract(s) MFF3354197. If you wish to accept this offer, please email ******************************* and we will draft the agreement for your electronic signature. 

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can&#**;t get anyone to repair my car because of the contract I have with H31**34363234333237**H. They are saying any kind of mechanic would help me. The closer mechanic is 50 miles away from me and I have to get there and can&#**;t afford to get there. I want to them to refund my money.

  

  Business Response

  Date: 04/23/2025

  Thank you for bringing this matter to our attention, and we appreciate the opportunity to respond.

  Carshield and your administrator, American Auto Shield, are open to and willing to work with any repair facility that you select.  However, each repair facility is able to determine who they
  wish to do business with as well. Unfortunately, your preferred dealership has not chosen to accept your coverage. Upon review of your file, it was found on 4/23/25, you were informed of several repair facility's that are willing to do business with your coverage, and are apart of the ShieldRepair Network. As of 11 am this morning, you have agreed to keep your coverage active. If this has changed, please email ******************************* and we will cancel your contract effective immediately.  

  I have attached the address link for easy access to peruse repair facility options near you that are apart of the ShieldRepair Network: ************************************************

  CarShield provides every CarShield customer a ******, money-back guarantee that allows customers to review their coverage and decide if their Vehicle Service Contract meets their repair needs. You have exceeded this window. However, if you wish to cancel your contract, as a courtesy, CarShield will refund six monthly payments for contract(s) MRF4978515 upon the execution of a signed settlement and release agreement. If you wish to accept this offer, please email ******************************* and we will draft the agreement for your electronic signature.