Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company claimed they would reimburse me my money back never received then on January 5 2023 I see a pending post from my account for ****** I never authorized this company to continuously use my account as check to automatically with drawl this company has been calling me telling me my bill is due so I never authorize this period my account is in negative because of this company carelessness these are screenshots of me not allowing them to Get my payment and they went into my account and stole my money this is the 3rd time

  

  Business Response

  Date: 01/10/2023

  We appreciate you bringing this to our attention.

  We have confirmed your contract has been cancelled and CarShield will refund your last 2 months as a courtesy. 
  

  Customer Relations
  

  ********************** is here to address your concerns. CarShield is suing the BBB-*********. CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at ***************************************

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Fundecia *******

• Initial Complaint

  Date:01/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely horrible I’ve been paying them for a little over two years started out at $100 and I called to cancel and they lowered me down to $60 a month for just the transmission and motor coverage when my transmission went out It’s still cost me. $2600 when my deductible is only $100 and they still want to put a used trans mission with 150 K miles when mine went out at 165k and now my motor is bad and the head gasket is leaking, coolant into the engine, which causes the engine to go bad and now they won’t cover it so I’ve been paying them for basically three years now and they just straight up denied it with or if it was just from over the time it went bad. Oh then we would’ve covered it but since the head gaskets went bad they don’t cover it. so all the money I’ve been paying them. Basically they get to keep it for free because they do it to everybody. I’m even finding out through the dealer mechanics and all. Say they do the same thing so basically they just have a legal way of scamming you for your money they take it and deny your claims all the time so now I gotta come up with money to fix my motor on top of the money, I pay of been paying them, which I really don’t have save your time and money and just save your own money that you would’ve been paying them It’s not worth the headache. If I can get a lawyer, I would sue them. I do not make a lot of money as it is and I have rent to pay. I’m struggling to live as it is. So this frustrates me really bad that they just took my money that I could’ve used towards the engine repair of doing it on my own.PLEASE DO NOT PAY THEM MONTHLY SAVE MONEY ON YOUR OWN AND PUT ASSIDE DO NOT GET SCAMMED

  

  Business Response

  Date: 01/11/2023

  Thank
  you for bringing this to our attention.
  

  As noted on
  the first three pages of your vehicle service contract, ******** **** ****** ****) is the administrator of your vehicle service contract and has FULL
  authority over repair procedures, approvals, denials and payments.  We
  have contacted them to obtain information on the repair claim you have
  referenced. Per *** notes you called *** on 1/4/2023 to check for coverage on your vehicle.  You were advised to have your chosen repair facility call in with their diagnosis to verify coverage. Your repair facility called in to verify coverage for the head gasket, and advised they would perform more diagnosis to confirm. The next day, you called to get an update and were advised you would be responsible for any RDI. No further action has been taken since. 

  We see a previously authorized claim for transmission replacement is adjudicated per the terms of the contract. The current denied pre-claim for head gasket failure is correct per the terms of the contract as this contract does not have gasket coverage.  A list of covered components can be found in Section B of your contract which we have attached for your review. If you have any additional
  concerns regarding this repair claim, you may contact American Auto Shield
  directly at 800-531-1925. As your service contract administrator and the
  obligated party under the contract terms, they will be happy to assist you with
  any repair claim related concerns you may still have.

  If your choose not to authorize RDI, CarShield will
  refund your last 6 payments upon execution of a Settlement and Release
  Agreement. Please email i***************** to confirm the cancellation and
  refund. Once we receive the email, we will draft the Agreement and email it to
  you for your review and signature.  Please make sure to include your name
  and contract number in the subject line for faster processing.

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************

• Initial Complaint

  Date:01/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 1, 2023 we spoke with an CarShield representative. We told him we wanted to take our 2019 Ford Explorer to a Ford Dealer to get the water pump on our car repaired, Were told by the representative he does not recommend that because if they take long over the book hours, We also explain to the that we went to our Ford Dealer and they found out we were using CarShield that they stated "We were going to have problems with CarShield." We asked the representative do they recommend places we can take our vehicle that accept Carshield he gave us the link and we found a car repair place. On January 4, 2023, we drop the vehicle off at 7:00 AM for repair. That afternoon car repair place called and stated they spoke with CarShield and our vehicle will be ready on January 8, 2023. This is when the problems began. We called CarShield probably 5-6 times each representative will tell us something different and then will state " The other representative was new and did not know the procedures. Finally we were told we can only get a rental for 1 day. We explain what the car repair place had told us Sunday and did not explain why they could not fix it before that time, We suppose to have the Diamond Package which is the top of the line package for CarShield. What they advertise in their commercial is not the service we have experience and this is our first time filing a claim. The representative for CarShield even call the car repair place they recommend on their list for repairs liars. As a customer you rely on them for a service. You pay monthly for that service, so for a customer to go back and forward with a car repair place and get no help from the place you pay monthly is absolutely unacceptable to me. Now I see why car dealers do not want to deal with CarShield , We were told one thing when we purchase CarShield and have experience something totally different when we had to get our vehicle repaired.

  

  Business Response

  Date: 01/09/2023

  Thank
  you for bringing this to our attention.
  

  As noted on
  the first three pages of your vehicle service contract, ******** **** ****** ***** is the administrator of your vehicle service contract and has FULL
  authority over repair procedures, approvals, denials and payments.  We
  have contacted them to obtain information on the repair claim you have
  referenced. Per *** your claim was adjudicated correctly on 1/4/2023. This was 2 days after claim started. Delays caused by your repair facility are of no fault of the administrator. *** authorized to 2 days rental instead of 1 that was given by adjuster.  Any delays in the repair of your vehicle should be taken up with your repair facility. 

  If you have any additional
  concerns regarding this repair claim, you may contact ******** **** ****** directly at ************. As your service contract administrator and the
  obligated party under the contract terms, they will be happy to assist you with
  any repair claim related concerns you may still have.

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************

  Customer Answer

  Date: 01/11/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  -we took the car to the shop that CAR SHIELD RECOMMENDED.

  -they made the repair and now there is another problem.

  -CARSHIELD has put the car on a legal hold.
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 01/12/2023

  ******** **** ****** will be reaching out to regarding this matter shortly. 

  Thank you for being a loyal CarShield customer. 

  Customer Relations

   

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two contracts with this company. I cancelled one of them because of a repair dispute. Carshield cancelled my other contract a month later without my knowledge. I called today for some information because I noticed the payment had not been withdrawn from my account. I was informed the contract was cancelled 11/14/2022 because I requested the other policy to be cancelled. I informed them that I did not request for this contract to be cancelled. They were two separate contracts with two separate payments with two separate email addresses so there was no way for them to be confused. I asked about reinstating the contract and I was given a higher price because of the cancellation. I asked why I was given the higher price when the cancellation was not at my request. The representative was not helpful and could not answer my question.

  

  Business Response

  Date: 01/10/2023

  Thank you for bringing this to our attention. 

  In the call you placed to our customer service department you stated the coverage you had was fraudulent and you that you planned on contacting the BBB to file a complaint.  Our customer service representative did as you asked and cancelled the vehicle service contracts you had with CarShield. 

  If you wish to set up coverage on one of your vehicles again, you are welcome to call our customer service department and set up coverage but no contract can be reinstated after 30 days has passed since cancellation. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carshield continues to call and harass me about my payment. I call and make my payments over the phone. I still receive calls. On 12/2/2022 I received a call from Carshield stating that I made a partial payment ,and they took 138.00 out of my bank account with out my permission. I never gave them permission for auto payment with Carshield. I called Carshield back and was on hold for 45minutes, then when I finally spoke with someone they stated that I made a partial payment of 50.00 dollars and they took the 138.00 dollars out before my due date. The representative transferred me to billing, and this Company was called ********* ******** and they stated Carshield makes up every excuse to fixing repairs so they taking over. ********* ******** stated that my payments would be 170.00 dollars for 18 months and I would have coverage for four years. and I would receive my 1700.00 that I put into Carshield and I should receive that in the mail in 30 days. ******* ***** ************ with ********* ********. ******* stated that ********* ******** would waive the fee of 127.71 that I pay Carshield every month. I paid them 149.00 dollars with (********* ********) . I would like Carshield to stop contacting me.

  

  Business Response

  Date: 01/04/2023

   

  Thank you for bringing this to our attention. 

  Your contract has been cancelled and you will receive no further contact from CarShield.

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************

• Initial Complaint

  Date:01/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a warranty with Carshield. They approved it for my car to get a new motor but I cannot find a shop that will put the motor in so I called October 12 to cancel the policy and I start looking back on my bank statement to see that they have still been charging me $107 and some change, so I called to request my money. The guy was very rude. He hung up on me and they refused to give me my money back. I’m only asking for October November and December back not the last two years that I’ve been paying for this.

  

  Business Response

  Date: 01/09/2023

  Thank you for bringing this to our attention. 

  Although we have no record of you calling to cancel your contract before January 3, 2020, we will refund your last 3 payments as a courtesy.  You will receive one payment back to the card on file and the remainder will be via check. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************

• Initial Complaint

  Date:01/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 5, 2022
  I placed my car in the shop. I have carshield warranty. So they paid for my car no problem. I spent $845.00 for rental care. I have rental car services on my policy. I sent carshield a copy of my rental bill. Because I am due reimbursement for the rental car. It was an hardship for me to pay the car rental out of pocket and waited on reimbursement. It is now January 2023. I'm still waiting on reimbursement. I have called today January 3,2023 December 17,2022, December 28,2022
  Every time I call its wait for call or email. I haven't received anything. I sent them a copy of rental bill and nothing. The contract #******* *************

  

  Business Response

  Date: 01/06/2023

  Thank
  you for bringing this to our attention.
  

  As noted on
  the first three pages of your vehicle service contract, ******** **** ****** ***** is the administrator of your vehicle service contract and has FULL
  authority over repair procedures, approvals, denials and payments.  We
  have contacted them to obtain information on the repair claim you have
  referenced. ******** **** ****** has informed us they have spoken to you regarding this matter and have some to resolution. 

  Please let us know if you need anything further. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************

• Initial Complaint

  Date:01/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased used car in August. Got CarShield warranty8/25/2022. Car broke down in November. Car Shield mechanic is ***** on Northland. CarShield instructed him to run numerous tests and eventually an engine tear down. I had to pay $5200.00 for all this work but, CarShield was supposed to reimburse me. After all this is done CarShield told the mechanic that they were denying the claim because the engine was "revved". Per all the master mechanics at the shop, Infiniti's have a fail safe in their engine to prevent this. CarShield agreed to send out an inspector to see the car after they were told this,
  Later that day they called back & said they were cancelling the inspector and not covering the repair.
  Mechanic said it would cost an additional $7200.00 to put the car back together again.
  Car Shield should send out an inspector and pay for the cost of the tear downs at the very least. Now I have a $10K car that is going to cost me over $12K to fix.
  Mechanic is willing to provide photos, copies of all tests and willing to speak with anyone who will listen

  

  Business Response

  Date: 01/11/2023

  Thank
  you for bringing this to our attention.
  

  As noted on
  the first three pages of your vehicle service contract, ******** **** ****** ***** is the administrator of your vehicle service contract and has FULL
  authority over repair procedures, approvals, denials and payments.  We
  have contacted them to obtain information on the repair claim you have
  referenced. ******** **** ****** has informed us they will be reaching out to you regarding his matter shortly. 

  If you wish to contact them first, you can reach them at ************.

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the
  BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis.
  The lawsuit asserts that the BBB- St. Louis is biased against CarShield and
  that the BBB-St. Louis has used improper means through the use of
  misrepresentation relating to CarShield. 
  A copy of the lawsuit is available at **********************

  Customer Answer

  Date: 01/12/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:  I am obtaining the documentation from ***** who is authorized to work with CarShield and has been in contact with them during the teardown of the vehicle to support my complaint.

  The mechanics performed every test required by CarShield, of which there were many.  The cost of all of the tests were in excess of $5,000.00.

  After all of the tests (which the mechanic felt reflected the need for the repairs) CarShield decided they were not going to pay.  I was out of pocket for all of the testing they requested.  The testing was not asked for by me, but them.  The mechanic assured me that the repairs were needed and he felt they would pay.  Not only would CarShield not pay, but they refused to even send out an adjuster/inspector to view any of the parts or the vehicle to confirm the damages and need for repair.

  At the very least they should pay for all of the testing they required.

  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 01/12/2023

   

  As stated in our previous response, ******** **** ****** is the administrator of your contract and has full authority over
  repair procedures, approvals, denials and payments.  If you wish to
  dispute a decision made by American Auto Shield you will need to contact them
  directly at ************* ** **** ** **** **** ***** **** **** ********* *** ****** ** ***** ** ************************************ or see Section M, Dispute Resolutions, of your contract. 

  Customer Relations

   

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Paid the deductible for transmission 1423.67 drove it away, and now the Check engine light came on and we towed it back to the dealer, the dealer stated that there is a fuel injection miss fire, and that I would have to pay 600.00more. the warranty representative stated that the first engine did not make the pass, and now the the second engine is having a miss fire which is the engine in the truck. the code that was given was number 4(Fuel injection) . **** ****** ******* is the dealership who is servicing the vehicle, now the dealership is saying that we owe an additional 1200.00. **** ****** ******* Dealership stated that the the warranty would not pay for the repairs. I spoke with Carshield ******* **** on Friday 25/30/2022 and would follow up with **** ****** ******* Dealership. I have not received a all from a call from ******* from Carshield. Our truck has been in shop 3months going on 4 months. The only thing we should have to pay is the 200.00 dollar deductible that has been paid. The Dealer ship has asked for 1423.67 and now they are trying to charge an additional 1200.00, and we were charged for a battery that was 199.00. I want an explanation of charges and my car fixed. I pay my warranty every month I should only be responsible for my deductible.

  

  Business Response

  Date: 01/06/2023

  Thank
  you for bringing this to our attention.
  

  As noted on
  the first three pages of your vehicle service contract, ******** **** ****** ***** is the administrator of your vehicle service contract and has FULL
  authority over repair procedures, approvals, denials and payments.  We
  have contacted them to obtain information on the repair claim you have
  referenced.  ***' notes state your repair facility was given authorization to replace an engine, they then added several other components after authorization. Once everything was supposed to be complete you picked up the vehicle and the check engine light was still on.  Your repair facility recommended fuel injectors, coils, and plugs all of which are not listed for coverage.  Your repair facility is now requesting more components that are not listed for coverage and will be an out of pocket cost for you. *** did due diligence and provided authorization based off of the photos in inspection showing engine damage, and the diagnostic provided by the repair facility

  It order to move your claim forward you will need to authorize your repair facility to perform accurate diagnosis to demonstrate the failure on the engine that was just installed. If you have any additional
  concerns regarding this repair claim, you may contact ******** **** ****** directly at ************. As your service contract administrator and the
  obligated party under the contract terms, they will be happy to assist you with
  any repair claim related concerns you may still have.

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************

• Initial Complaint

  Date:01/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  car shield denied claim to repair turbo on my 2013 BMW650I. on December 2022. I purchased the top of the line policy that would cover all components of the vehicle only to be told because it was not a lubricated part they were not going to pay for repair. The turbo has to be replaced. I paid for one year and never used the policy until this repair was needed. In addition to denying the claim. ( I am paying out of pocket) they will not pay for the car rental because they denied the repair claim. I have towing & rental on my contract. Contract# ***************** **********

  

  Business Response

  Date: 01/10/2023

  Thank
  you for bringing this to our attention.
  

  As noted on
  the first three pages of your vehicle service contract, ******** **** ****** ***** is the administrator of your vehicle service contract and has FULL
  authority over repair procedures, approvals, denials and payments.  We
  have contacted them to obtain information on the repair claim you have
  referenced. Per ***' notes your repair facility called *** on 12/27/22 and attempted to start a claim for a wastegate failure. The claim was not opened due to the wastegate not being listed for coverage on your contract. A list of covered components can be found in Section B of your contract which we have attached for your review. 

  We see that you have already cancelled your contract. As a courtesy, CarShield will refund your last 3 payments upon
  execution of a Settlement and Release Agreement. Please email
  ****************** to confirm the cancellation and refund. Once we receive the
  email, we will draft the Agreement and email it to you for your review and
  signature.  Please make sure to include your name and contract number in
  the subject line for faster processing.

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************

  Customer Answer

  Date: 01/17/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  **** ********