Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have accepted the first settlement. 3 months reimbursement for both my contracts. I emailed as it stated. Nothing has been said back. This is ridiculous. I have been paying since 2021 for my Honda CRV and 2022 for the Dodge Ram both gold power train. They wanted a tear down because of fuel in a cylinders and they didn’t know the cause. I requested 3 times the inspection report because it is my vehicle and I pay the warranty. I was told no. The sad part is, the repair facility has cameras with audio and everything the inspector did and said is recorded. I really can go after CarShield and *** but I decided to be done and accept the reimbursement of the last 3 months for both contracts. They can’t even respond. Seriously I have forked over nearly $5,000 for warranties and $1,500 in labor costs and the engine is covered and I have proof of what the inspector said. And the phone call with the adjuster and repair shop was disconnected because she lied twice about what the contract says. Seriously this is not ethical how you handle things.

  

  Business Response

  Date: 05/23/2023

   

  Your Settlement Agreement is in the final stages of review and will be emailed as soon as it's ready. 

  Customer Relations

   

• Initial Complaint

  Date:05/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Out of the 8 pages there were three items that included electical items and I called Car Shield to voice my complaints and the dissolution all items even though I had the Platinum Plus policy coverages. My mechanic at JT’s Chrysler in Columbia, SC. talked with the Company Representatives who announced that the $1500 repairs would not be considered. Several dealers in this city agreed that they had several customers complaining about the same complaints where the used celebrities advertisements but failed to give the required services after purchasing their relevant policies. They are emphatically issuing lies and should have their licenses revoked.

  

  Business Response

  Date: 05/30/2023

  Thank
  you for bringing this to our attention.
  

  As noted on
  the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL
  authority over repair procedures, approvals, denials and payments.  We
  have contacted them to obtain information on the repair claim you have
  referenced. Per ***, your claim was correctly adjudicated due to an oil pressure sending unit not being listed for coverage under your contract terms. A list of covered components can be found in Section B of your contract. 
  

  You may choose to keep coverage for future covered repairs or you may cancel your contract at any time.  If you choose to cancel your contract, CarShield will refund your last 6 payments upon execution of a Settlement Agreement and Release. Please email [email protected] to confirm and we will draft and send for your electronic signature. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************

• Initial Complaint

  Date:05/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had originally reached out in regards to my vehicle which is cover by car shield and ******** **** ******. I had spoke with an service advisor at dealership who had stated that the vehicle needed a new turbo which made my dpf fail. I had called and spoke with a representative about the dpf to see about coverage i was told by a representative that that portion would not be covered but was told my turbo would be covered. i was told it would be a 3 day wait . It has now been about 3 weeks and now Im being told that the coverage was soley based on the the dpf when the dealership had told them my turbo failed which made my dpf fail. My car has been at a stand still because of this. And i have been dealing with rude representatives and supervisor who steadily is making up lies. And hung up on me when I explained my frustrations and what a previous rep had explained to me about how someone messed up my claim. I'm not understanding how two entity's that are conjoined as one can cause so much chaos and have no clue what is going on. I was just on a call with a supervisor around 12:15 who lied to me and me when I asked for empolyee id and name she hung up on me. This contract is not holding up to what I paid for nor for what is supposed to be covered which is the turbo

  

  Business Response

  Date: 06/05/2023

  Thank
  you for bringing this to our attention.
  

  As noted on
  the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL
  authority over repair procedures, approvals, denials and payments.  We
  have contacted them to obtain information on the repair claim you have
  referenced. Per *** your claim is currently authorized for Shipped in Turbocharger.

  If you have any additional
  questions regarding your claim, please contact *** directly at ###-###-####. As
  your contract administrator and the obligated party under the terms, they will
  be happy to answer any questions you may still have. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating toC CarShield.  A copy of the
  lawsuit is available at ****************

   

• Initial Complaint

  Date:05/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my account with this company in November 2022 after my vehicle was totaled in an accident. I canceled the account and removed the vehicle from the online account info linked to them. They have still been charging me $109.00 a month. They refuse to reimburse because they coincidentally cant find the call log from when I called. Thats 7 months still paying $109.00 each month.

  

  Business Response

  Date: 05/23/2023

  Thank you for bringing this to our attention. 

  CarShield has no record of a call to request a cancellation. Since all calls are recorded, please send ** the phone number you contacted us from and we can search for the call that way. Please send the phone number to *******************************. 

  Until we can review the call, we will offer a refund of 7 months. We will however refund 3 payments in an effort to resolve this matter upon execution of a Settlement and Release Agreement. Please email ******************************* to confirm the cancellation and refund. Once we receive the email, we will draft the Agreement and email it to you for your review and signature. Please make sure to include your name and contract number in the subject line for faster processing.

  Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at ***************************************

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they follow through on their end. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a Car Shield policy for almost 2 1/2 years and pay $80 a month for it. I recently had to bring my van to a repair shop around May 12the 2023 due to it overheating. We brought it in quickly so the problem could be evaluated and fixed before more damage occurred. The shop I chose was approved by Car Shield. The policy is vague about many areas. I this case, it claims to cover the cooling system and does mention 3 of the components but not all of the "system". It also lists coverage for electrical parts. The fan motor went out which is not a usual "wear out" issue./ Part of the problem was due to an electrical component . Car Shield is refusing to pay for the repair because it is not the radiator but a different part of the system. I believe that this is a SCAM because they said it only covers certain parts and now claim that they only cover what is specifically listed. I did not get any information that coverage has to have every tiny part of the automobile listed in order for it to be insured. As I said that vagueness is intentionally misleading and deceptive so they can refuse to pay for necessary repairs of most of the working areas of any automobile. If it were not so they would be clear about their practice when selling the policies. Also, by refusing to pay for something that has to be fixed I was forced to pay for it now which they will likely use as an excuse because it was done without "prior approval". People, do not believe the ads because they do not help when needed.

  

  Business Response

  Date: 06/05/2023

  Thank
  you for bringing this to our attention.

  As noted on
  the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL
  authority over repair procedures, approvals, denials and payments.  We
  have contacted them to obtain information on the repair claim you have
  referenced. Per *** your claim was properly denied in pre claim status because your contract has no coverage for the radiator cooling fan, connector, harness or blower motor resister.  A list of covered components can be found in Section B of your contract. 

  You may choose to keep your Vehicle Service Contract for future covered repairs or you may choose
  to cancel your coverage. If you choose to cancel your contract, CarShield will refund your last 10 payments upon execution of a Settlement
  and Release Agreement. If you wish to accept this offer, please email [email protected] to confirm and we will
  draft the Agreement and email it to you for your electronic signature.  Please be sure to include your contract number for faster processing. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating toC CarShield.  A copy of the
  lawsuit is available at **********************

  Customer Answer

  Date: 06/08/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I read Car Shield's response.  Page 3 of my contract outlines the supposed coverage and Section B pages 3 of 15 shows that the electric system and cooling system are in theory covered though not every part in the system is listed as that would be an enormous amount of text.  The parts they say are not covered are stated as being covered. They don't even seem to read their own contract.   just do not trust them and so I do want to cancel my contract with them
  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 06/08/2023

   

  As stated in our previous response, ******** **** ****** is the administrator of your contract and has full authority over
  repair procedures, approvals, denials and payments.  If you wish to
  dispute a decision made by ******** **** ****** you will need to contact them
  directly at ###-###-####, by mail at **** **** ***** **** **** ********* *** ****, by email at ********************************** or see Section M,
  Dispute Resolutions, of your contract. 

  CarShield will cancel your contract as requested. We are sorry to lose you as a CarShield customer. 

  Customer Relations

• Initial Complaint

  Date:05/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased CarShield for our 2015 Chevy Tahoe on 4/15/2023. During our initial call we were told that we had to wait “30 days OR 1,000 miles” our vehicle broke down on us on 5/18/2023 we took it to the dealership for review/repairs because we were told “30 days OR 1,000 miles”. We are about to get billed approximately $600+ for the inspection alone, CarShields requested for the dealership to submit photos why would they do this if they were going to deny us? We now learned the transmission needs to be replaced at this time we also learned our claim has been denied. The reason for denial is we have to wait “30 days AND 1,000 miles” all along we were told it was one or the other. I have spent all morning making calls and multiple departments. I’m also in legal and compliance and have asked to have the calls reviewed, but were unable to get a straight answer, they did however state that the waiting period was reiterated by email to this date we have not received the contract which I’m sure will referenced in a response here. The deception is real, this feels fraudulent not sure how we can trust an insurance service of this type. We wholeheartedly want what’s only right and fair. If they can listen to the calls and make things right it would be appreciated, if I’m wrong the very least they can do is pay for what the dealership has done thus far, they were not able to accept symptoms and asked for photographs when all along they could have told the service manager this would not be covered.

  

  Business Response

  Date: 05/23/2023

   

  CarShield does not sell
  contract in California. Please contact the seller of your contract ASIS
  Marketing, Inc with any complaints you may have regarding this
  matter.  

  Customer Relations

• Initial Complaint

  Date:05/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not being able to cancel my policy. I have called the company more than once and the company has not canceled my policy.

  

  Business Response

  Date: 05/23/2023

   

  Thank you for bringing this to our attention. 

  WE have no records of you contacting CarShield to cancel your contract. We have cancelled it as requested effective today, May 23, 2023.

  We are sorry to lose you as a CarShield customer. 

  Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at ***************************************

  Customer Answer

  Date: 06/03/2023

  Thank you bbb for handling my cancelation too carsheld. *******************

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having difficulties canceling my policy.

  

  Business Response

  Date: 05/23/2023

   

  Thank you for reaching out to us regarding this matter. 

  The notes on your account state you spoke with a customer service representative yesterday and they were able to postdate your payment. 

  If you still wish to cancel your contract, please email ****************** and we will cancel it. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************
  
  *

• Initial Complaint

  Date:05/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Date of Transaction 04/10/2023
  * Contract # ********** * I was sold an extended auto warranty from Carshield and my Contract clearly states that if a breakdown is caused by a moving, lubricated part then the breakdown is covered for repair, and I believe the piston is a lubricated/moving component. I contacted Carshield on 05/08/2023 because my cars engine light had came on and when I check the trouble code with a car code reader it said cylinder 4 misfire. Carshield located the repair facility and had a tow truck company come pick up my car and deliever it to Medina, TN./Repair facility. The Shop has submitted everything in which they found but carshield will not move further Carshield tells me the shop has to send them the reason that caused the breakdown, and the shop told me personally as well as emailed Carshield that there wasn't anything inside of the engine that caused the #4 piston to have a hole in it, that it just happend. My contract also say that if my car is going to take longer than 4 hours to fix that they would pay for a rental up to $140/day. Well my car has been in the shop for almost 3 weeks and I'm having trouble get to and from work everyday. I asked Carshield about a rental and they said once the shop completed 4 hours of labor that's when I was eligible for a rental. Well the shop has taken the "head" off of my car and told me it was a 10 hour job. I'm only asking to enforce the contract that Carshield and I agreed upon, since it is an actual contract isn't this enforceable?
  Any help would be greatly appreciated, I just hope they don't retaliate against me for contact the BBB for assistance.

  

  Business Response

  Date: 05/22/2023

  Thank you for bringing this to our attention.
  
  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Per ***, your claim has not been authorized due to no verification of failure from your repair facility. Inspection is currently sent to verify failure prior to making claim decision.  The inspection will be used for verification as the photos sent by your repair facility were unclear to show a covered failure. There is carbon shown in photo on top of piston which is an exclusion to coverage. Carfax report shows no recent maintenance or repairs performed since 2020. This would be considered lack of maintenance. 

  As a
  resolution, CarShield will refund your payments in full upon execution of a
  Settlement and Release Agreement. Please email ****************** to
  confirm the cancellation and refund. Once we receive the email, we will draft
  the Agreement and email it to you for your review and signature.  Please
  make sure to include your name and contract number in the subject line for
  faster processing.

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************
  
  

  Customer Answer

  Date: 05/31/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  First and foremost I am not the one that located the repair facility in the first place, Carshield is the one responsible. I spoke with the repair facility today 05/31/2023 and he told me that ******** **** ******/ Carshield told him that I would have to approve for them to take the piston that has a hole in it out. Which is unmistakably the reason for my cars breakdown. Yet you told the BBB that the shop hasn't provided you with reason for the breakdown. I do believe you sent your own inspector to the repair facility to check it out for yourself. And you are now telling the shop I would have to authorize more work when it is your responsibility to do so not mine. All I will say and I'm not threatening you but I have all my service records as well as the contract between Carshield and I, so I'll see you in court ******. Have a wonderful time pleading your case to the judge I'm definitely not the one.
  
  
  
  
  
  Sincerely,
  
  
  
  ******* ****

  Customer Answer

  Date: 05/31/2023

  If ******** **** ****** wants to refund my money that would mean that the repair facility would be keeping my car because I definitely do not have the money to pay for the work that has been done so far. They only want to refund my money so they can get out of having to replace my motor. I've done everything Carshield required of me and now I'll be without my vehicle indefinitely because of their negligence. I am so mad I can't even see straight. I'll be in contact with an attorney asap. Thanks for your help BBB.

  

  Business Response

  Date: 06/05/2023

   

  As stated in our previous response, ******** **** ****** is the administrator of your contract and has full authority over
  repair procedures, approvals, denials and payments.  If you wish to
  dispute a decision made by ******** **** ****** you will need to contact them
  directly at ###-###-####, by mail at **** **** ***** **** **** ********* *** ****, by email at ********************************** or see Section M,
  Dispute Resolutions, of your contract. 

  As the marketer of your vehicle service contract, we can only offer a full refund. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating toC CarShield.  A copy of the
  lawsuit is available at ****************

• Initial Complaint

  Date:05/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had had Carshields service for a little over a year, in August of 22 my car broke down and I called them to come pick my car up , it was first towed to my home, and the following day I called back to get the name of a mechanic that I could take my car to. The second name that I was given ******** **** is the one I ended up taking my car to. Trusting that this company had my best interest in mind. Once my car was there one of the first thing that the owner said was 'I always have trouble with the carshields'. I should have headed his warning, for the next 8 and 1/2 months I was given the run around between Carshield and the auto shop. Both claiming that neither could get in touch with the other. I was caught in the waddle of a no win situation. My contract stated that I would get a rental car, but then I was told that couldn't get a car until they had arthurized the work order. So I ended up borrowing my father's car. For the whole time that I was without one. Take in mind that I was still paying for their services on time each month. On May 13TH I was finally able to go get my car, and had to pay an additional 300$ for what the mechanic said Carshield did not cover. And then my air conditioning somehow stopped working, and he is charging me another 125$ for that. I feel like I have been raked across the coals, all I truly want is a refund of my payments from August seeing that they didn't do what they promised and that was to take care of ME.

  

  Business Response

  Date: 06/05/2023

  As noted on
  the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL
  authority over repair procedures, approvals, denials and payments.  We
  have contacted them to obtain information on the repair claim you have
  referenced. ******** **** ****** has informed us they will be reaching out to you regarding this
  matter shortly. 

  If you wish to contact them first they can be reached at
  ###-###-####.

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating toC CarShield.  A copy of the
  lawsuit is available at ****************

   

  Customer Answer

  Date: 06/06/2023

  I understand  that carshield  has other subsidiary companies that they allow  to handle their claims, but  my payments  went to them. They should have taken care of the issues  I  was having  with ******** ****  from jump. Once again there should  have been no reason for my car  to remain in repair for more than a month ( my car was in repair shop for 9 months) I  was left  with nothing,  no rental, nothing..they were no help at all and that is the truth.

  

  Business Response

  Date: 06/09/2023

   

  As stated in our previous response, ******** **** ****** is the administrator of your contract and has full authority over
  repair procedures, approvals, denials and payments.  If you wish to
  dispute a decision made by ******** **** ****** you will need to contact them
  directly at ###-###-####, by mail at **** **** ***** **** **** ********* *** ***** by email at ********************************** or see Section M,
  Dispute Resolutions, of your contract. 

  Customer Relations