Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carshield has denied to repair my motor on 2001 Audio. I have been paying every month to Carshield for a couple of years. I would like my vehicle repaired

  

  Business Response

  Date: 07/20/2023

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced.

  Per *** the repair shop reported the head gasket as a failure and the vehicle overheating. The adjuster has verified this failure. Per the contract the head gasket is not listed for coverage. A list of covered components can be found in section B of your contract. There was a previous claim that was covered for transmission repairs in the amount of $4401.84 therefore nothing will be refunded.

  Customer Relations 

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at **********************

   

  Customer Answer

  Date: 07/25/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:  The head of the motor is blown so that means that the motor is blown.  I would like for my vehicle to be fixed.  You can contact me.  
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 07/26/2023

   

  As stated in our previous response,
  ******** **** ****** is the administrator of your contract and has full authority
  over repair procedures, approvals, denials and payments.  If you wish to
  dispute a decision made by ******** **** ****** you will need to contact them
  directly at ###-###-####, by mail at **** **** ***** **** **** ********* *** *****, by email at ********************************** or see Section M,
  Dispute Resolutions, of your contract. 

  Since CarShield can offer no resolution on this matter due to the authorized claim amount we consider this matter closed. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at ****************

• Initial Complaint

  Date:07/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had Carshield for at least the last 7 years (maybe a little longer) I recently found out they were not honoring any claims whatsoever and there is a Federal Indictment filed against them. I was told I could recover the payments I paid to them. My account number was **********. I was told to contact the Ohio Attorney Generals office and also Better Business Bureau. Is there anyway you can help me recover funds?
  Thank you
  ********* *******

  

  Business Response

  Date: 07/20/2023

  Thank you for reaching out to us regarding this matter. 

  We see that you had a coverage on a 2011 Dodge Caliber from 6/1/18 through 7/19/20.  You also have coverage on a 2017 Dodge Journey that started on 6/4/20 and that the contract is still active. Those 2 contract lengths together equal 5 years of coverage, not 7. 

  In your complaint you state CarShield does not honor claims. CarShield's administrator American Auto Shield has authorized $114,275,480.30 in claim since January 2023-June 2023 and the statement that there is a federal indictment against CarShield simply untrue and unfounded. 

  Every CarShield contract comes with a 30 day review period giving our customer ample time to review the terms of the contract or research the company reviews etc. If our customer choose to cancel their contract during that time frame we issue a full refund. Since you have purchased 2 contracts with CarShield you were surely aware of the review period but chose not to cancel either contract. 

  Although CarShield has no contractual obligation to refund any payments, we will refund your last 12 payments as a courtesy upon execution of a
  Settlement and Release Agreement. If you wish to accept this offer, please
  email ****************** to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************

   

• Initial Complaint

  Date:07/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got Carshield several months ago and in the past several weeks we have been having car trouble and tried to contact them about what garages to use but we have repeatedly been told there was an error every time we have tried to contact them.  We figure its a scam but after reaching out to the BBB we realized its a company but its not a reputable company. I want them to stop automatically billing me.  I have tried to cancel their services but continue to get error messages and no resolution. 

  

  Business Response

  Date: 07/18/2023

   

  Thank
  you for bringing this to our attention. 

  We have cancelled your contract as requested. We are sorry to lose you as a customer. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************
  
  *

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty with Car Shield for my Trax about two months ago. Two weeks ago, my air conditioner stopped blowing cold. I took it to my local ***** dealership where I purchased it (and because they honor Car Shield warranties). They told me that my services and parts wont be covered by my warranty because Car Shield doesn't cover missing parts. I was completely unaware of any missing parts. They said that the car was missing the ambient sensor and an HVAC wiring harness and asked if I had body work done on my car (which I admitted. I had the bumper replaced June 2022). According to them, this is the reason why my a/c stopped blowing cold, and that's understandable. What doesn't make sense to me is why hadn't my a/c stopped working a year ago if the parts were missing due to body work from 2022? I couldn't get a direct answer and they denied my claim and left me with a $888 repair bill from the dealership. I felt taken advantage of during this entire ordeal, and today I decided to cancel my contract. It was only after everything was said and done that I found out how they will often find any way possible to deny claims. I don't advise anyone to use them.

  

  Business Response

  Date: 07/20/2023

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******************** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures,approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. AAS has verified your contract that has been in effect for 43 days once the claim started.  Your chosen repair facility called AAS was started for an Ambient Temp sensor and harness.  Your repair facility disclosed you are missing parts  and have signs of physical damage. An adjuster reviewed the contract and verified your claim was adjudicated correctly.  We reference Section D, paragraph C that lists collision/theft as specifically excluded from coverage, this is also not a mechanical break down or failure.

  As a resolution,CarShield will refund your payments in full upon execution of a Settlement and Release Agreement. If you wish to accept this offer, please email ******************************* to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at ***************************************

  Customer Answer

  Date: 07/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carshield is a scam. I picked up a policy from them after I heard about their service from a colleague. Recently I needed services on my truck for a dead alternator. The mechanic identified the problem and tried contacting carshield on multiple occasions. My policy says that alternators are covered with a $100 deductible. However after a week of my truck sitting in the shop, it turns out my out of pocket expenses are basically what I would have paid without any coverage at all. What is the point of even getting coverage if they don’t even cover what they guarantee is covered. 0 out of 100 ratings from me.

  

  Business Response

  Date: 07/19/2023

   

  Thank you for bringing this to our attention. 
  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Per *** your claim was adjudicated correctly per terms of the VSC. Your out of pocket expenses are due to deductible as well as the difference in parts costs of 162.49 as the repair facility did not allow shipped in parts. Per the contract terms for refund you have surpassed the refund period also the amount of claims paid or authorized ($396)is more than you have paid in. As a resolution, CarShield will refund your last 6 payments upon execution of a Settlement and Release Agreement. If you wish to accept this offer, please email ****************** to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing.

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at **********************
  
  

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am tired of getting mail and calls about car shield.I get a car shield letter every week.Please have this company stop all mailings and calls

  

  Business Response

  Date: 07/18/2023

  Thanks for bringing this to our attention. 

  CarShield is the biggest provider of vehicle service contracts in the ** and many folks mistake ** for nefarious callers, because we are the ones showing ** in the mail box etc. CarShield never cold calls potential clients to sell vehicle service plans. CarShield only contacts people who have called us directly or made an internet inquiry, thereby submitting their contact information.

  In order to add your contact information to our do not contact list, we need your address or a copy of the mailer you have received. Please send a copy to ******************************* and we will get the information added to the list. 

  Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at ***************************************

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought Car shield protection plan 8/21/22 for 2014 Tesla S.
  Sunroof would not close or open
  Advised Car shield/******** **** ****** and told to bring to Tesla and send them the estimate and the bill with a 0 balance( pd. about $4000 I had other stuff done too) for review and reimbursement ,since Tesla would not work with them. (Per ******* * */7/23) and then again 4/10/23.
  Sent info requested Diagnosis was sunroof want open all the way or close at times. need to replace motors and cables and lots of other stuff. Auto shield denied claim in letter stating The problem was "Wind noise from the sunroof was heard caused by a failure to the gasket and trim, which is not coverable per your vehicle service contract. NO FAILURE TO THE OPERATION OF THE SUNROOF WAS REPORTED"
  MULTIPLE TIMES I SENT IN THE ESTIMATE AND THE BILL THAT WAS PAID STATING ,Sunroof would not close or open. NOTHING ABOUT "WIND".
  
  NEXT unable to open drivers front door., handle would not "present". Door handle assembly parts inside door broke. Auto shield denied "not coverable" pd. $295.74
  
  Next, This is my favorite, ******** **** ****** stated, " The tire pressure is seen low caused by low tire tread, per your vehicle service contract tires are not coverable".
  First tire pressure has nothing to do with the amount of tread on a tire ever.
  Second the estimate/bill states Check tire pressure and condition . Tesla just does this as a courtesy. There was never a charge for this of an Issue and was never put in as a claim. This was just plan "Silly"
  
  Next the reasons given were:
  9) Any Adjustments , repositioning ,refitting .realigning, programing, and/or cleaning, unless as a result of a COVERED BREAKDOWN.
  
  22) Betterment
  
  My view: Pg 13 Section 3 sub part a. "COVERAGE INCLUDES" MODULES SWITHCES, REALYS, SENSORS,ACTUATORS OR MOTORS OF POWER LOCKS, POWER DOOR. THIS IS FOR THE DOOR HANDLE.
  AND FOR THE SUNROOF TO STATING SUNROOF IN THIS SECTION.
  
  THANKS FOR LISTENING
  
  CAL

  

  Business Response

  Date: 07/18/2023

  Thank
  you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** (***) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. ******** **** ****** has informed us they will be
  reaching out to you regarding this matter shortly. 

  If you wish to contact
  them first they can be reached at ###-###-####.

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at ****************

  Customer Answer

  Date: 10/20/2023

  I have enclosed the third offer for settlement of my case from Car shield/American auto shield. First thanks to BBB for getting me this, I Guess I would not have gotten anything from them with out The BBB.

  
  

  In reading this I am not allowed to discuss this with anyone if I accept their "BUY OFF". I am lucky enough to not have to worry about this "buy off" but realize less fortunate people may be "bought off".  I am wondering if I can be of service to BBB in fighting with Car shield/American auto shield by not accepting this offer.

  
  

  Thanks

  
  ****** *****

  Customer Answer

  Date: 10/23/2023

  The issues with the company have not been resolved. 

  

  Business Response

  Date: 10/25/2023

   

  As stated in our previous response,
  American Auto Shield is the administrator of your contract and has full
  authority over repair procedures, approvals, denials and payments.  If you
  wish to dispute a decision made by American Auto Shield you will need to
  contact them directly at ************, by mail at 1*** **** ***** **** **** ********* *** *****, by email at ********************************** or see
  Section ** ******* ***********, of your contract. 

  Customer Relations

  Customer Answer

  Date: 11/05/2023

  I sent an email with some additional comments an questions to BBB and have not heard back. this is not closed for me.

• Initial Complaint

  Date:07/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased Car Sheild that was supposed to cover anything in the cooling system. We paid 107.00 a month for 18 to 19 months and needed to file a claim and one of the parts being replaced was in the cooling system. They did not cover it. We called them to cancele their service. The man we spoke to was rude to the point that my husband hung up. The guy called us back to be rude and yell at my husband again. We revoked their right to take any more money from our bank. They have not but they keep harassing us about being late with our payment. I have called several times and spoke with customer service who assure us that we were canceled and the harassment will stop bit it hasn't. They call my husband's phone daily and send me emails claiming I'm late with the payment.
  Our phone number through car sheild is *** *** ***** That's how they get to our account, in case you need it. We just want them to stop harassing us and not make it look like we owe them money. We canceled on May 26, 2023.

  

  Business Response

  Date: 07/17/2023

   

  We
  appreciate you bringing this to our attention.

  We have added your contact information to our do not contact list. We do apologize for any inconvenience. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************

   

  Customer Answer

  Date: 07/17/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The main complaint is that they did not cover what was in our contract. A part of the cooling system had to be replaced. The complete cooling system was under coverage. They did not pay any on it. They did pay 126.10 on a passenger side window motor. But the coolant system bill was 190.66 and they didn't cover that at all. The mechanic said that he told them it was covered because he looked at our policy, but they refused to pay. 
  
  
  
  
  
  Sincerely,
  
  
  
  ****** *** ****** *******

  

  Business Response

  Date: 07/19/2023

  Thank
  you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** (***) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. Per ***, your claim was opened for thermostat housing, PCV valve, and a window motor failure. The motor was authorized and the other components were correctly denied as they are not listed for coverage under your contract terms.  A list of covered components can be found in Section B of your contract.  *** has also advised you of the reason for the denial.

  As a resolution,
  CarShield will refund your last 2 payments upon execution of a Settlement and
  Release Agreement. If you wish to accept this offer, please email ****************** to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************

   

• Initial Complaint

  Date:07/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Car Shield since 08/2022 and paying premiere of $96.53 for 7 months then in May they drop premiere to $75for 4moths total of $878.18 No service just payments I sign up for Gold package Those receipts are for break down in I was told were pre-existing not enough miles to be cover so out of pocket I paid those bills down loaded so now I am out$1,818,97

  

  Business Response

  Date: 07/17/2023

  Thank
  you for bringing this to our attention.

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** (***) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. *** has determined your claim was adjudicated correctly as your vehicle is still within the waiting period by miles. The waiting period for your contract is 20 days AND 500 or 40 days and 20 miles.  The waiting period language can be found on page D1 of D2 of your contract which we have attached for your convenience. 

  As a resolution,
  CarShield will refund your payments in full upon execution of a Settlement and
  Release Agreement. If you wish to accept this offer, please email ****************** to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************

• Initial Complaint

  Date:07/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a claim in January 2022. They agreed to pay all expenses 100% less the $100.00 deductible. They refuse to pay the towing bills from December and January but had told me they were covered 100%. They agreed to pay the mechanic his full bill less my deductible but then short paid him $2,600.00. I am making payments for the difference. They agreed to all of the bills before submitted and then back tracked. They refuse to make this right. All of the calls were recorded and everything can be verified.

  

  Business Response

  Date: 07/18/2023

  Thank
  you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service
  contract, American Auto Shield (AAS) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. Per AAS, your claim was adjudicated correctly and per terms of the contract. AAS sent in a sourced engine as well as authorized the remaining parts and labor with verified labor times and MSRP.  The towing coverages were also applied per terms of the contract, up to $125 per occurrence with aggregate limit of $500 per contract term.

  If
  you have any additional questions regarding your claim, please contact AAS
  directly at ###-###-####. As the contract
  administrator and obligated party under the contract, they will be happy to
  answer any additional claim questions you may have. 

  AAS has authorized $10,085.95 in claims on your behalf. Since that amount is significantly higher than the amount you have paid into your contract (5 payments) there is no refund due. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at ****************