Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancel my policy I no longer have the camro

  

  Business Response

  Date: 07/25/2023

  Thank
  you for bringing this to our attention. 

  Your contract has been cancelled and refunded in full. You will receive your refund back to the card on file. 

  Customer Relations

   

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint with BBB to warn you of my unprofessional experience with CarShield (******** **** ******).
  CarShield told the repair shop and myself that they would cover $139.95 and I would owe the shop $198.88. This was on 6/26/23. The car's repairs were completed on 6/28/23. Then the runaround began. Over the next week, CarSheild kept reading from a script that they had not received the invoice. The shop had sent them a total of 4 invoices, and talked to them twice. Eventually I paid the full bill myself and cancelled my CarShield policy. This is not a reputable company.

  

  Business Response

  Date: 08/09/2023

  Thank
  you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** ***** is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. American Auto Shield has informed us they will be
  reaching out to you regarding this matter shortly. 

  If you wish to contact
  them first they can be reached at *************

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************

  Customer Answer

  Date: 08/11/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Enclosed are contracts between CarShield and myself, which they did not honor.

  Also, enclosed are invoices from ********* **** ** **********. 

  Also, enclosed are copies of my credit card statement showing I paid $198.88 on 6-28-23, and again on 6-28-23 $139.95.

  Also, I rented a car from **** for 2 days for a total of $206.01.

  I expect payment from CarShield.

  
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 08/15/2023

   

  As stated in our previous response,
  American Auto Shield is the administrator of your contract and has full authority
  over repair procedures, approvals, denials and payments.  If you wish to
  dispute a decision made by ******** **** ****** you will need to contact them
  directly at ************* ** **** ** **** **** ***** **** **** ********* *** ****** ** ***** ** ********************************** or see Section M,
  Dispute Resolutions, of your contract.

  Customer Relations

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car broke down in march 2023 and Car Shield had it towed to the repair shop, I filed the claim per instructions 5 times and they claim that they are not receiving the information, I am a senior citizen with health issues and cannot reasonably get there without my car.
  I spoke with them get my car with the same results. Please help me to get my car repaired

  

  Business Response

  Date: 07/24/2023

  Thank
  you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** (***) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. Per ***, there has been no claim decision made on your claim due to your chosen repair facility not providing *** with a verified failure.  Per *** you have been advised that you will need to authorize RDI or your claim can not move forward. A coverable failure would need to be shown to make a claim decision. Sine your repair facility reported a seized engine, they would need to remove oil pan and send photos to *** for review. 

  If
  you have any additional questions regarding your claim, please contact ***
  directly at ###-###-####. As the contract
  administrator and obligated party under the contract, they will be happy to
  answer any additional claim questions you may have. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at ****************

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 4 years I have been harassed daily by Car Shield, both via USPS mail and multiple daily emails. I have requested to be unsubscribed from communications of all types on the website as requested several times over the past 4 years, most recently 3 months ago, and was informed on the online site that I’d successfully unsubscribed ; further I began blocking each email contact 3 months ago however the company dubiously changes the font or address slightly to evade detection and therefore the prior block. I have no need for a plan from this company and because of this constant harassment if I did need such a plan I’d never use this company. I want all contact from this agency to desist immediately Informing people in their website that they’ve been successfully unsubscribed and changing fonts, adding a special character ( such as ~) between the regular characters, etc is deceptive and harassing .

  

  Business Response

  Date: 07/24/2023

   

  Thank you for reaching out to us regarding this matter. 

  We have blocked the email address and phone number you provided in your complaint.  Since you did not include your mailing address in your complaint, we can not remove it from our contact list. Please send a copy of the mailer you received or the mailing address to ****************** and we will promptly remove the address as well. 

  We do apologize for any inconvenience. 

  Customer Relations

   

• Initial Complaint

  Date:07/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Monthly Powertrain W/ Labor & Turbo service plan which became effective 12/30/2022. My 2006 Honda Ridgeline has now been at the **** ****** dealership for about 4 or 5 months waiting for Carshield to approve the claim. First they wanted a bill of sale Now they want a receipt for the timing belt, which I would not have because the owner before me is the one who would have that. This is not a transfered contract so there is ABSOLUTELY No reason my truck hasn't been fixed. I pay my monthly payment every month and they continue to take money from me but don't want to provide their service .The truck has been at the Dealership waiting for months and I have been at home with no transportation at all and I am 70 years old. Not to mention I had to pay for my own towing when they were suppose to and when I inquired about a rental car they said I had to pay for it and they would reimburse me later but up to only 14 days. The reason I purchased this service plan was because I am on a fixed income and in the event that something were to hppen I wanted to make sure it was covered. Now they continue to take money every month and keep my vehicle at the service center. I would like My truck fixed considering that what they are doing is illegal in WA state.

  

  Business Response

  Date: 07/26/2023

  Thank
  you for bringing this to our attention.

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** (***) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. Per ***, your claim was opened for a timing belt failure causing engine damage. *** requested service records and the bill of sale on your vehicle. Records and BOS were requested.  All you provided were some hand written records that are unverifiable. Originally you stated that you performed timing belt replacement, then you stated the previous owner had the timing belt replaced. Now you are stating that the current repair facility performed a timing belt replacement under your ownership but refuse to provide the record. *** spoke with your repair facility who this is the first time they've ever had your vehicle in and they have not performed a timing belt replacement. 

   Your vehicle is now roughly 30k miles overdue for a timing belt replacement. As the timing belt has snapped and caused damage to the engine, this claim would be denied for lack of maintenance unless you can provide a verified record showing that the timing belt was replaced in accordance with manufacturer recommendation. *** has explained this to you on numerous occasions but have yet to receive the requested record.  If you are unable to provide the requested records, your claim will not move forward. In that event, CarShield will refund your last 3 payments upon execution of a
  Settlement and Release Agreement. If you wish to accept this offer, please
  email [email protected] to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  If
  you have any additional questions regarding your claim, please contact ***
  directly at ###-###-####. As the contract
  administrator and obligated party under the contract, they will be happy to
  answer any additional claim questions you may have. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at ****************

• Initial Complaint

  Date:07/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In march 2021 I purchased a Car Shield Gold plan to help pay for future car repairs. I paid $60 to $70 a month. In July 2023 I had my first problem. Overheating. The car repair facility said it was a bad water pump, which I had already figured out. Car Shield gave me claim # 2259818. They paid the repair facility $33 for diagnostics (the repair facility charged $45.60 and I am expected to pay the difference) ...they paid $176 labor (actual charge $243.30)....they paid $181.32 for the pump (actual charge $178.03). I do not understand that last one .
  
  My complaint is that they did not pay for the water pump housing or the coolant refill.or the towing charge, all of which are explicitly stated as being covered in my contract. I want reimbursed for these charges.Towing was $55. Coolant was $154.99. Housing was $197.
  
  I called the administrator of the plan asking to speak to an adjuster but the woman I spoke to said she could not transfer me to an adjuster. She gave me the above prices.. She did not explain why I could not talk to an adjuster nor did she give me another phone number to call.
  She said the above parts were not covered. When I said that they were covered according to my contract which is posted on line she insisted they were not. I asked her to read #4 of the contract titled COOLING SYSTEM, part a which states they are covered. She paid no attention but simply repeated they were not covered. (Coverage about the towing is in a different section of the contract. It states towing is covered if driving the car could do more damage and running an overheated engine could ruin it.)

  

  Business Response

  Date: 07/26/2023

  Thank
  you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** (***) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. ******** **** ****** has informed us they will be
  reaching out to you and your repair facility regarding this matter shortly. 

  If you wish to contact
  them first they can be reached at ###-###-####.

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at ****************

• Initial Complaint

  Date:07/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The approximate time that the vehicle was taken to Demontrond Jeep was June 21st, 2023 due to coolant reservoir loosing coolant fluid. The vehicle was inspected and engined was deemed warped and head damaged. As per CarShield insurance the engine is a covered item under our "Powertrain Gold" policy. They are now refusing to pay the entire bill and recommend dealership to limit the repairs to complete the job and only offering approx 1/3 of the amount due. We have jointly with Demontrond provided the appropriate documentation needed for their review.

  

  Business Response

  Date: 07/26/2023

  Thank
  you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** (***) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. Per ***, there was an overheat event and then continued operation of your vehicle which caused damage to cylinder head and engine block which are not coverable unless damaged by internally lubricated/moving components.  Your claim was authorized for the initial COF/head gasket replacement to be applied as a credit toward engine replacement. *** notes you did not follow terms of contract which states "Take immediate action to prevent further damage to YOUR VEHICLE. This CONTRACT will not cover repairs for damage caused by continued operation after a BREAKDOWN has occurred."

  As a resolution,
  CarShield will refund your payments in full upon execution of a Settlement and
  Release Agreement. If you wish to accept this offer, please email ****************** to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************

   

  Customer Answer

  Date: 07/26/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: Their statement is that the car "overheated and that we had a BREAKDOWN"  which that is not true.  The car coolant reservoir decreased and we took it in for service. Again there was NO OVERHEATING and NO BREAKDOWN of the car. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 07/27/2023

   

  As stated in our previous response,
  ******** **** ****** is the administrator of your contract and has full authority
  over repair procedures, approvals, denials and payments.  If you wish to
  dispute a decision made by ******** **** ****** you will need to contact them
  directly at ************, by mail at **** **** ***** **** **** ********* *** ****** ** ***** ** ********************************** or see Section M,
  Dispute Resolutions, of your contract. 

  If you wish to accept CarShield's offer of a full refund, please email [email protected] and we will draft the Agreement for your signature. 

  Customer Relations

   

  Customer Answer

  Date: 07/28/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: We are asking that we get 1/2 the cost of the repairs for us to repair our vehicle at our own discretion.
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:07/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car Sheild product was applied to a Ram 2016 4 door 6.8foot bed Deisel p/u no engine modifications lifted oversized tires and custom rims canopy +++ modifications.
  Nice vehicle well maintained low mileage 40k.
  Turbo actuator ($2500.00) needed replaced notified Carsheild and they required additional information and paperwork and I complied (2hours). Meanwhile vehicle is in transition to repair shop (my usual). The over abundance of red tape, communication, emails, text, phone calls in 2 days I realize this could take months so I paid to have vehicle repaired.
  This red tape goes on for 2 months and finally Carsheild asks location of vehicle and denied claim next do to quote
  “Carsheild did not authorize repair” they drew out the red tape and because I need the vehicle and had it repaired they refused to reimburse.
  The next repair they did the same thing and I didn’t pay for repair and 3 months into arguing they denied claim because I referred to Carsheild as insurance and Carsheild is not an insurance company.
  I cancelled my membership and have since been solicited a dozen times for reinstatement w/all kind of insensitives.

  

  Business Response

  Date: 07/26/2023

  Thank
  you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** (***) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. *** states your claim was denied due to you not getting authorization from *** before having the repairs performed.  Your contract clearly states at the bottom of each page starting on page 1 "NO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION. CALL ###-###-#### or ###-###-####" We have attached a copy of your contract for your review and convenience. Per the claim notes, your chosen repair facility refused to work with any aftermarket warranty companies. In turn, you had submitted a copy of their invoice to *** requesting reimbursement on the repairs. At that time you were advised that the claim would be denied due to the repairs being completed without prior authorization.

  Your contract has not been active for 6 months. CarShield will refund your last 3 payments upon execution of a
  Settlement and Release Agreement. If you wish to accept this offer, please
  email [email protected] to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at ****************

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/18/2023 my 2017 Jaguar XJ has been in the service dept of Jaguar S. Orlando with problems to the coolant. ***** is my service advisor and my car is still there currently.
  I purchased my warranty policy through CarShield on 05/18/23. Policy # **********. Claim # 2257161. I specifically told the rep that I had previous issues with the coolant, and I wanted to make sure that was covered, the rep put me on hold and came back to say YES, the policy covers coolant problems. She said that I would only need to get past the 20 days elimination period before anything would be covered, which was June 8th. I said okay and purchased the policy. Now, the 3rd party ******** **** ****** that actually services the contract, is stating that they will only cover $767 of the $3000 claim because the dealership says it will take 8 hours to complete the job and CarShield and ******** **** ****** are stating that they should be able to complete that job in 2.4 hours. CarShield and *** are also stating that the parts the dealership needs to complete the job cost too much and they want to order the parts and ship them to the dealership. So, CarShield and *** are telling the dealership what parts they should be using along with how much time it should take to complete the job.
  The rep at CarShield should have told me that is how this policy works when they were selling me the policy but they did not. I want a refund of my premiums paid or I want them to cover the cost of the repair.

  

  Business Response

  Date: 07/26/2023

  Thank
  you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** (***) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. Per ***, your claim is currently authorized for water pump replacement using your chosen repair facility's parts and labor verified per the nationally recognized labor guide. Coverage for the associated gaskets/seals and hoses/pipes was denied due to those specific items being listed not being listed for coverage. A list of covered components can be found in Section B of your contract which we have attached for your 

  If you would like to void the authorization, CarShield will refund you in full for your payments upon execution of a
  Settlement and Release Agreement. If you wish to accept this offer, please
  email [email protected] to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  If
  you have any additional questions regarding your claim, please contact ***
  directly at ###-###-####. As the contract
  administrator and obligated party under the contract, they will be happy to
  answer any additional claim questions you may have. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at ****************
  

• Initial Complaint

  Date:07/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to *** **** because the dealership did not accept CarShield. CarShield told me to carry it to *** **** and told me it was covered, my wheel barrings were covered by them. I called *** **** and they said that CarShield was not covering all the labor, the alignment and I had to pay them $300 approx. to get my car. I called CarShield while I had *** **** on the phone 3 way so everyone could hear each other. CarShield said according to the standard labor law we don't cover alignments. I told them that I came in here for them to do a diagnostic and to fix the wheel barring on my car because you told me CarShield covers it. CarShield says that they don't cover it. It should automatically covered. I will just have to pay for it because I need my car.
  
  I want a refund from CarShield and will be cancelling their service.

  

  Business Response

  Date: 07/24/2023

  Thank
  you for bringing this to our attention.

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** (***) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. shortly. Your claim was reviewed by the Legal Claims Director for ***, an
  ASE-Certified Master Mechanic, who determined the claim had been adjudicated
  correctly and in accordance with the terms of the contract.  There were excessive labor charges for non verifiable labor and an alignment which are not covered under the terms of the contract.

  As a resolution,
  CarShield will refund your last 12 payments upon execution of a Settlement and
  Release Agreement. If you wish to accept this offer, please email ****************** to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the
  lawsuit is available at **********************