Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

   

  I paid monthly for 2 years the first year $125.00 monthly the Second year $89.00 monthly. I turned in bills that I had to pay out of pocket because

  Carshield would not pay. 

  

  Business Response

  Date: 08/30/2023

  As noted on the first three pages of your vehicle service contract, ******** **** ****** ***** is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Upon further review this pre claim was adjudicated correctly. The component that had failed was simply not eligible for coverage. For covered items you may refer to Section B of your contract. Nevertheless, CarShield will refund your last 5 payments upon execution of a Settlement and Release Agreement. If you wish to accept this offer, please email ****************** to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing.

  Customer Relations 

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at **********************
  

  Customer Answer

  Date: 09/14/2023

  I would like to accept the last 5 payments.

• Initial Complaint

  Date:08/29/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased CAR SHIELD to protect me in the case my car breaks down. I put my car in the shop to be repaired due to my motor going out. I was denied service and want to be compensated. *********************** refused me. I have a Heart Problem, I live with a DEFIBRILLATOR and I NEED my car to get me back and forth to my doctors appointment. I had my car in the shop upon being instructed to put my car in the shop of my choosing and had to pay out of pocket for what was performed. I live on a FIXED income (SSI) and then had to JUNK my car due to the cost OVER $12,000 Dollars. I paid every Month and on time and was refused service. I WOULD LIKE TO BE COMPENSATED SOMETHING SO I CAN PURCHASE ANOTHER CAR.I moved and my New Address **********************************************************************************************

  

  Business Response

  Date: 08/31/2023

  Thank you for bringing this to our attention.

  As noted on the first three pages of your vehicle service contract, ******************** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures,approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced.  Your claim was properly adjudicated for denial for pre-existing condition.  Your claim was for engine smoking and having rod knock. The service records sent in from 8 months and ***** miles prior to the contract start show your vehicle was diagnosed with excessive oil consumption and valve guide seals and piston rings.  There was no service records provided showing repairs were done and AAS denied the claim as pre existing the date of purchase of the contract. 

  As a resolution,CarShield will refund your payments in full upon execution of a Settlement and Release Agreement. If you wish to accept this offer, please email ******************************* to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at ***************************************

  Customer Answer

  Date: 09/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/01/2023

  I moved and my new address 

  ***************************************************;

  Apt 1309

  *******, ******** 60610

• Initial Complaint

  Date:08/29/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been paying for this service since May of 2020. We have used them 1 time since and it was a battle just to get a repair paid for. Now we have a gas line leak and AC not blowing cold air....they are not covering anything. I'm tired of being ripped off every month paying ****** a month and not getting anything from this. This is highway robbery and I'm tired of it. This place lies and tells you that they fix a lot of things on your car depending on what level you qualify for...which is another issue, they will not allow you to move to another policy period. I want these things on my vehicle fixed!!!!! If I don't not get these small items fixed which is under ****** I will cancel and report bad reviews on every freaking platform. I'm done playing cames and being robbed monthly! I need a resolution ASAP!

  

  Business Response

  Date: 08/31/2023

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******************** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures,approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Per AAS, all the reported failures on your vehicle are not listed for coverage except for potential AC failure.  A list of covered components can be found in Section B of your contract. Your chose repair facility has recharged the system and has injected dye. There are no further charges for AC repair at this time. If a coverable AC failure is found coverage can be applied, but as of right now it seems that your repair facility just performed an evac and recharge and that has at least temporarily resolved your concern. 

  If you have any additional questions regarding your claim, please contact AAS directly at ************. As the contract administrator and obligated party under the contract, they will be happy to answer any additional claim questions you may have. 

  We see that ******************** has authorized over $2,220.00 in previous claims. We appreciate your business and look forward to helping out with future covered repairs. 

   Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at ***************************************

  Customer Answer

  Date: 09/01/2023

  Complaint: 20535603
  
  I am rejecting this response because: the gas line should be covered by our policy. It's on the quote that ************ had noted. We want this paid for over the ** that you of course cover because it's the cheapest fix. Please see attached quote from my mechanic. If the gas line is not covered per the policy we have, cancel our membership and we will go elsewhere and I will make sure to leave negative reviews EVERYWHERE!!!
  
  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/05/2023

   

  As stated in our previous response,******************** is the administrator of your contract and has full authority over repair procedures, approvals, denials and payments.  If you wish to dispute a decision made by ******************** you will need to contact them directly at ************, by mail at *******************************************************************, by email at ********************************** or see Section ** ******* Resolutions, of your contract.

  In an effort to resolve this matter, CarShield will refund you last 8 payments upon execution of a Settlement and Release Agreement. If you wish to accept this offer, please email ******************************* to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing. 

  Customer Relations

   

  Customer Answer

  Date: 09/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I will be emailing my customer number and cancel with getting refunded 8 months of payments. When can I expect in getting this as our car is in the shop waiting to be fixed? 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve had Car Shield now for 12 months. I had a problem with my vehicle and called car shield only to hear that they are not able to fix my van. They were taking my money up until 8/18 without notifying me. If I didn't call today 8/28 I wouldn't have known about the problems other client's we're having. I would like to have a full refund for the amount of money they took from me which is around $1000. This amount was debited from my checking account in the amount of 89.99 monthly. Thank you uh h kindly.

  

  Business Response

  Date: 08/30/2023

  As noted on the first three pages of your vehicle service contract, ******** **** ****** ***** is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Upon further review neither CarShield nor *** has any record of you contacting them to start a claim. Please send the number you called from to [email protected] for us to further review this matter. CarShield contracts are month to month and non refundable after the first 30 days. 

  Customer Relations 

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at **********************

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business committed to provide an extended warranty on my 2019 Kia Optima. Under the warranty it included the engine. My engine is going out and the company requested for me to send all documentation to show that I kept up the maintenance, I emailed all requested documentation showing that all maintenance was kept up since 2019 until now, I also submitted documentation from the Kia dealer to show that there were no leaks and there was an oil consumption test performed and there was no issue. The warranty company denied the claim and refused to fix the vehicle stating that it was a pre existing issue from 2022. I've had no problems with my car and my car has never been in a shop for any issues besides routine maintenance. The warranty company continued to say that since every time I took the car in for an oil change that the oil was low is the reason that they denied it which in all the reason for an oil change is when the oil is low. My car informs me on when an oil change is needed. I've paid this company every month on time and I've never missed a payment. They still refuse to pay to get the car fixed. A shop that they sent me to confirmed that it was a compression issue and it is not something that I caused and was not pre existing. A compression issue would not have lasted from April 2022 until August 2023 without ever going to the shop and I drive the car everyday. I would like a total refund for the money that I paid to them or a repair of my car since the warranty was supposed to cover this issue. I spoke with the warranty company today on 8/28/23 and the shop that it was taken to was ** *** **** ****** in which they confirmed there was no issue after I expressed concerns about the oil and the show * *** * ********** which informed me of the compression issue. Car Shield told them that the engine needs to be torn down to see what is the reason for the burning oil and that would cost me thousands to get.

  

  Business Response

  Date: 08/30/2023

  Thank
  you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** ***** is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. Per ***, your claim was opened for engine failure.  The records provided the failure to be a pre existing condition, operation of vehicle with low oil level, and strongly indicates a failure due to carbon buildup. Your belief that the oil level wasn't low, only that low oil level is normal and just means it is time for an oil change is incorrect.  Your vehicle is consuming roughly 4 quarts of oil for every 6k miles. This is very excessive and indicates issues with piston rings. While it is unlikely, there would be a possibility for coverage if there wasn't evidence the vehicle has been excessively consuming oil since well before contract purchase.

  We see that you have already cancelled your contract. As a courtesy, CarShield will refund your payments in full upon execution of a
  Settlement and Release Agreement. If you wish to accept this offer, please
  email ****************** to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the lawsuit is available at
  **********************

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a car warranty on June 21,2023 over the phone. The person selling the warranty quoted us coverage in 30 days or 250 miles. When we filed a claim 60 days later it was denied and we were told it was 30 days and 250 miles. We asked for a copy of the recording of the call and we were told to get a subpoena. The woman from customer service also said 30 days or 250 miles and then denied it. This is a bait and switch. They take your payment over the phone which makes the contract binding even though they haven’t told the truth.

  

  Business Response

  Date: 08/31/2023

   

  Thank
  you for bringing this to our attention. 

  We see that your full refund as been processed. We are sorry to lose you as a CarShield customer. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the lawsuit is available at **********************

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i took the car into *************** on 5/27/2023 to get 3 things looked at and fixed. *************** got me a ride home and a few hours later got a call from darell a manager at *************** saying there was an issue. and that they closed at 1 pm. i pay 112.00 a month to carshield. i have premium package i think its called covering drive train, motor and more there was so much i lerned when we were putting in a claim that wasn't mentioned to me on the phone when i was looking in to paying for this service have 100 deductible also when a claim is put in. some things such as they pay nom tax and others its been 3 months that the car is sitting at the shop. I have a statement that the manager darell wrote to send that explains things better. its been a total nightmare their commercial is so misleading and the person i talked to when i signed did'nt tell me i asked em i 100 percent covered on items he mentioned he said yes. commercial says have this peace of mind. i paid over 5000.00 for this car and it was taking care of like it was a new car my dad did ***** ****** oil changed every 2500 miles they are trying to put blame on us. im goona send this statement from darell the manager at *************** it will explain better. alot of complaints iv'e seen on youtube and other sites. any question please call my dad clark he pays everything on the. he bought the car for me ******* ******. this has been so horrible ordeal thanks, ******* *** ***** ******* im uploading 3 pages from ****** from *************** that explains conversation with a carshield and american shield who you actually put the claim in with. im looking into an attorney if needed.

  

  Business Response

  Date: 09/01/2023

  Thank you for bringing this to our attention.

  ******** **** ****** has informed us they will be reaching out to you regarding this matter shortly. If you wish to contact them first they can be reached at *************

  Customer Relations 

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at **********************

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  *Contacted Carshield 05/31/23

  -Took 24 hours tp authorize tow to Amco

  *Car towed to Amco on 06/01/23

  *Carshield didn't authorize services and allow my car to be fixed until : 07-14-23

  *Amco had my car for 44 days

   

  -During this time, $178.16 was spent on a rental vehicle from 06/12-06-15.

  -Another rental from 05/30-06/01=162.79

  -Another rental from 06/02-06/05=243.16

  *I paid $2,704.77 to Amco after Carshield applied only $2,827.05 towards the total of :$5,531.82

  Claim needs to be re-reviewed!!!!

  

  Business Response

  Date: 09/01/2023

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (***) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced.

  Upon further review this claim is currently authorized by *** for a transmission replacement with a credit toward the repair shops parts for the amount of our supplier unit. This is due to the repair shop not willing to accept ***'s supplier parts per the terms of the contract. With the current amount of labor authorized on the claim, you would be entitled to 2 days of rental at $40/day up to $280/occurrence. With that being said, as a resolution, *** is offering full reimbursement for your rental with provided invoices upon a signed settlement release agreement. This would mean the policy would be cancelled. Please send your invoices and confirmation that you agree to this resolution to  ************************************

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at **********************

  Customer Answer

  Date: 09/11/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: The refund offered is not sufficient.  I was notified by CarShield that my subscription with them had been cancelled since January, but I still made monthly payments and they continued to accept my payments. My refund should include all the months I paid when I was not covered. 
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 09/12/2023

   

  Mr. *******, 

  Your CarShield contract was not cancelled and is still active.  The contract has never been cancelled. If you wish to accept the offered resolution please contact *** at ###-###-####. 

  Customer Relations

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a policy with Carshield for about 18 months. They took $150.99 a month out of my account. I attempted to make a claim and I couldn't get any shop to work with them; not even the shop they recommended! I called to cancel the policy. They said they would not refund the money I paid out to them to have the policy for 18 months. My account number **********

  

  Business Response

  Date: 09/01/2023

  Thank
  you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** ***** is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced.  Your claim was denied due to the repairs being completed without prior authorization from ***. Your contract clearly states at the bottom of each page starting on page 1 of 15.  Per your provided invoice, you paid $586.52 out of pocket for repairs to your AC condenser.

  As a resolution,
  CarShield will refund your last 6 payments upon execution of a Settlement and
  Release Agreement. If you wish to accept this offer, please email [email protected] to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the lawsuit is available at
  **********************

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes my car never ran hot and no check engine lights on and well the head gasket blew on my car and the person assigned to my file basically told me that either I take the offer which was less then 3,000 dollars or take nothing the repair shop said I needed a whole new engine and well car shield refused to pay the extra 2,000 Dollars for a new engine instead they told me I had to pay the repair shop a deposit for taking the motor apart knowing that I couldn't afford to pay the deposit he laughed at me on the phone and said well guess your gonna take my offer so now I'm sitting at home with now way to get to my doctor's appointments cause im disabled and have to go to doctors about twice a week and I stressed this to the adjuster and he said it wasn't his problem but car shield will not pay for a engine to be put in your car so have a good day and hung the phone up all I want is for thwm to fix my car I nees it so bad it's hars to pay someone to take me here and there cause im on a fixed income please somebody help me please

  

  Business Response

  Date: 08/30/2023

  As noted on the first three pages of your vehicle service contract, ******** **** ****** ***** is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Upon further review your repair shop has identified the cause of failure being either the failed head gaskets or a failure to the engine block. Partial authorization was given for the head gasket replacement. You have not authorized any tear down to be performed to properly identify the cause of failure. At this point the claim authorization has exceeded liability on the repairs without proper diagnosis of the failure and with out further tear down no further repair authorizations can be given. If you have any additional questions, please contact *** directly at ************. As the contract administrator and obligated party under the contract, they will be happy to answer any additional claim questions you may have.

  Customer Relations 

  CarShield is here to address your concerns. CarShield is suing the BBB-St. Louis. CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against CarShield and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at **********************

  Customer Answer

  Date: 09/10/2023

  Sorry but I never received anything from the BBB until now