Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attached documents.

   

  To whom it may concern, 

   

  I have been getting these requests for vehicle protection for half a year now.  This is just a scam.  My Honda is insured with ******* *********.

  I am counting on you to stop these requests otherwise I will be sending you every one that I receive.  

  Sincerely,

  ***** ******

  

  Business Response

  Date: 09/21/2023

   

  We have removed your information from our contact list. Please note the 2nd mailer attached your complaint is NOT A CARSHIELD MAILER.  You will need to contact the number on the mailer to have them remove you from their mailing list. 

  Customer Relations

• Initial Complaint

  Date:09/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled this membership months ago due to I did not sign up for this service I live in Las Vegas and so does my cars Carshield needs to stop billing any and all credits cards you are delete me and my cards from your file

  

  Business Response

  Date: 09/20/2023

  Thank
  you for bringing this to our attention. 

  Your contracts have been cancelled and refunded. Your contact information has been added to our do not contact list. 

  We are sorry to lose you as a customer. 

  Customer Relations

• Initial Complaint

  Date:09/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 28, 2023, my vehicle was towed to a repair shop(******) to fix my transmission. I was told they did not accept Carshield due to several issues they had with them of not wanting to pay. I contacted Carshield and they referred me to another repair shop (***** **** ******) where I had my car towed. On 9/11/23 I contacted the shop about the diagnostics of my and for them to contact Carshield claims department which is American Auto Shield (Which they did not have my information on file). I spoke with technician from ***** **** ****** and told me I had to send 12 yrs of service records to the claims department. My mother who originally open up and paying for Carshield services called the claims department to further information and let them know the bad services we are experiencing. On Sep 13, 2023, approximately Sep 23, 2023 @ 2:43 pm I emailed the services records. Onl Sep 18, 2023 @ 2:07 p I spoke with ******* and was told they didn't receive the services records. At 3:36 pm, Sep 18, 2023 I resent the email with the service record again. On Sep 19, 2023 @ 12:22 pm spoke with **** to verify if the service records were received. Again, I was told they didn't received them and I need to send them again. It's been a month and going on a second month of me being inconvenience of not having my car. I am doing all the leg work for service which is being paid. Neither Carshield and American Auto Shield has done nothing to expedite or assist with getting my claim process. Customer service is the worst I have ever experience and I believe, all this is being done so they don't pay the claim as I was told by several people and reviews I have read. I really regret my elderly mother is paying for such a horrorable service from a company that takes advantage of the consumers. We are disgruntle customer of this company and poor services and have buyers remorse from it. I have again resent the emails to them and I am sure I will get the same answers as before.

  

  Business Response

  Date: 09/26/2023

  Thank
  you for bringing this to our attention.

  As noted on the first three pages of your vehicle service
  contract, American Auto Shield (AAS) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. American Auto Shield has informed us they will be
  reaching out to you regarding this matter shortly. 

  If you wish to contact
  them first they can be reached at ************.

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the lawsuit is available at
  **********************

• Initial Complaint

  Date:09/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase gold package with car shield. They did not fully pay for the parts needed for the repairs. Because we sent our car.
  To a dealership instead of a mom and pop shop. The representative has the nerve to say that since we did not go to a mom and pop shop. They will either cover part or not cover parts at all. Because a dealership over prices their parts. The check engine light comes on due to something with the exhaust car shield. Would not even pay for the parts to fix it.
  Or to fix the AC and heating unit of my car which was the whole reason the car was brought in. I've always admired ****** *** But at this point, she should be ashamed of herself. For supporting a company that still is for consumers, not knowing thereir financial stability, they're taking advantage of people and the world. Is already e hard enough with our economy? Changing shame on you, ******. I have canceled the policy and will no longer do business with you.

  

  Business Response

  Date: 09/25/2023

  Thank
  you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service
  contract, American Auto Shield (AAS) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. Per AAS, your claim was opened for multiple component failures.  The failed fuel cap and AC vents were denied due to neither being listed for coverage under your contract terms. Your chosen repair facility refused to allow shipped in parts which resulted in your out of pocket costs. Additionally , your repair facility did not bring up the check engine light during the claim which you have reported is the whole
  reason you brought  your vehicle in.  It was determined the check engine light was for the fuel cap. Your claim was
  authorized for axles, blend door actuator, and oil pump pickup. You refused the out of pocket costs on the axles and proceeded without having them repaired but paid out of pocket for difference
  on the other authorized repairs.

  American Auto Shield has authorized and paid your repair facility $1586.80 in claims. Since that amount is double what you have paid into the contract there is no refund due. 

  If
  you have any additional questions regarding your claim, please contact AAS
  directly at ************. As the contract
  administrator and obligated party under the contract, they will be happy to
  answer any additional claim questions you may have. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the lawsuit is available at
  **********************

• Initial Complaint

  Date:09/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sirs:
  
  On February 5, 2023, we had an engine failure on our 2012 Buick Enclave (VIN *****************). We were driving in town at 35 miles per hour. No warning lights came on, no smell, no smoke, no indication of a problem. We stopped at a stop signal and the engine choked and then as we tried to turn the corner it backfired, and smoke came out; it barely made the turn. Then all the lights came on and it died.
  
  We have a drive•train warranty contract with Car Shield/******** *** ****** Contract# **********. We have had this coverage for several years. We contacted several repair shops and a dealership in our location, and none would honor Car Shields warranty. We then called Car Shield for a list of repair shops that they work with. The nearest ones were in Oklahoma City, 35 miles away. ***** ********** ************** ******* ****** *** **********, was the only one of the three we called that answered their phone and one of those had its phone shut off.
  
  On February 7, 2003, we hired a recovery service to haul the car to ***'s shop. The service charged us
  
  $230.00. We have not turned in to Car Shield for repayment. *** checked our Buick out and said we had a failed engine. *** contacted Car Shield and got a claim approved to replace the engine (Feb 30). Then *** told us Car Shield would not advance him the money to buy an engine. So, in an effort to expedite the work, since the car had already been in his shop for 23 days, we loaned him the money ($4,0CX).00) to enable him to purchase a replacement engine. After about 2 weeks he finally found an engine, but when it was delivered, he discovered an oil leak and rejected that engine. He began the search again.
  
  The 2012 Buick Enclave has no other year's engine that can be used to replace it. He did find another engine and got it.
  
  He began the replacement procedure. He removed the old engine from the car and told us that there were motor mounts to be replaced. We told him to replace them, and we would pay for them. He finally finished the installation of the engine but could not get it to run well enough to test drive it. It showed several codes, one of which was Random Misfire. He said we needed new spark plugs and we told him to go ahead and replace them. He charged us $250111 For 6 new spark plugs. He then told us he thought that he had observed the catalytic converters were damaged. He does not work on exhaust systems. (The three catalytic converters are bolted on with two bolts each. *** should not have hooked up the catalytic converters since he knew they were bad) *** asked us to come and get the car at the end of May. It was taking up space in his garage and would need to charge us rent. He gave us $3,000.00+ back when we came up to retrieve the car, stating the rest of the money was for parts he purchased for the car.
  
  We paid a friend, *****, $100 to pick up the Buick and haul it back to ****** (our home) with his car hauler, since it would not run. We bought 3 new catalytic converters and ***** helped put them on.
  
  The engine then ran better but was still showing Random Misfires codes. We were then able to test drive the car and discovered the steering was unsafe.
  
  ***** let us rent his car hauler again ($50) and we took the car to a dealer on June 6, 2023. ***** *****'s GMC in Chandler checked out the Buick and made a date for us to come back for them to make repairs on the engine (injector, gasket, tube, and valve) and told us that apparently as *** dropped the engine from the car, he messed up the alignment. So, they took it and had the car realigned, also. The total on all that cost us $2,179. As we were driving off from the dealership, we discovered the air conditioner wasn't working. The mechanic said that he didn't check the a/c. He said that probably when *** dropped the engine, he had to pull the freon out of the system and had not recharged it. *****s repaired that for $221.45 more.
  
  Because we had to have the car towed to Oklahoma City for ***'s Automobile Service put the new engine in it and then we had to tow it back home (wasn't drivable) then tow it to Chandler for ***** to work on we were out $380.00 for towing altogether. We also believe that many of the charges that we had to pay out of pocket should have been part of a normal engine replacement. Also, due to the negligence of the first repair shop (***'s Auto Service) that Car Shield referred us to, we had to pay over
  
  $2,400 to get the car to run.
  
  We think we were greatly mistreated and should be compensated for some of the repairs we had to pay for to get the car to run properly and be drivable again. We were without a car for over 5 months! Any help and assistance you can provide to help us recover some of the money would be greatly appreciated.

  

  Business Response

  Date: 09/25/2023

  Thank
  you for bringing this to our attention.

  As noted on the first three pages of your vehicle service
  contract, American Auto Shield (AAS) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. Per AAS, your claim opened and quickly authorized for engine replacement.  Your chosen repair facility had issues with the supplied unit and was going to call AAS back for sourcing options but instead submitted for payment.

   You reported that your chosen repair facility advised that the vehicle had catalytic converter issues that they could not address.  You then reported the repair facility returned the vehicle to them and you gave them $3,000 and kept it for "parts used on the vehicle"  You then had vehicle towed away and a friend repaired the catalytic converter but the engine is still having issues.  You reportedly performed multiple smaller general repairs (injectors, plugs, gaskets etc) to get engine running properly and reports out of pocket expenses of $2,400.
  
  This claim was authorized correctly. Your repair facility submitted their final invoice and received full payment in the amount of $6,000. AAS has paid out roughly $9,000 over 2 different claims. We see that you have requested rental and tow reimbursement but have not provided any invoices for either as directed. Please forward the requested documents to [email protected]

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the lawsuit is available at
  **********************

   

• Initial Complaint

  Date:09/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO
  Consumer states he signed up with the business about a year ago. He needed work on his 2003 vehicle and they advised him they do not handle vehicles that are 20 years old. They did not tell him this at the time he signed up.

  

  Business Response

  Date: 09/22/2023

  Thank
  you for bringing this to our attention.

  As noted on the first three pages of your vehicle service
  contract, American Auto Shield (**** is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. Per AAS, your claim is currently stalled pending receipt of the vehicles service records for inception mileage verification purposes. Upon the claim start, the adjuster immediately noticed a mileage discrepancy, evident by the current miles per day being 385.88. Subsequently, you were requested to provide service records in order to verify accuracy of the reported inception mileage and proper maintenance if the mileages were accurate. Upon **** review of the ****** for this vehicle, they can confirm that there is a mileage issue with your contract.  While the Carfax does not list any recent entries with mileage, there is an entry from 2015 with 79,000 miles reported. As your contract was purchased with a reported inception mileage of 55,456 as of 6/16/2023, this is clear evidence that the reported mileage during the contract purchase was inaccurate. When performing an inception mileage calculation based on these facts, the updated inception mileage is 85,365, which with the current mileage reported in the claim makes the vehicle have only traveled 190 miles under coverage by the contract.  Your contract has a waiting period of 40 days AND 250 miles traveled following contract purchase. As this waiting period has not been satisfied with the updated inception mileage, the contract will offer no coverage for this claim. 

  As a resolution,
  CarShield will refund your last payment upon execution of a Settlement and
  Release Agreement. If you wish to accept this offer, please email [email protected] to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the lawsuit is available at
  **********************

• Initial Complaint

  Date:09/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around August 15, 2023, I contacted CarShield(American Auto) about my cars engine repair. It has been over a month now, and they are giving me the run around and making me jump through all types of hoops and still no repair. The Auto shop has been in touch with them and has provided everything that they are requesting as well as myself, and they are just now sending an inspector to the Auto shop to inspect my vehicle. This is something that the Auto Shop suggested from the initial contact date. I believe they are purposely giving me a hard time because I am a fairly new customer and have only been with them for 4 months. Being without a vehicle for over a month now has been stressful and an inconvenience. Please advise and provide any help that you can. Thank you in advance.

  

  Business Response

  Date: 09/25/2023

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******************** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures,approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. ******************** has informed us they have reached a resolution with you on this matter. CarShield considers the mater now closed. 

  Customer Relations

   

  Customer Answer

  Date: 10/06/2023

  This issue has been resolved. Thank you. 

• Initial Complaint

  Date:09/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract# **********
  I am writing with a single request for resolution before I move forward with litigation. I have filed 2 claims for the same issue with my 2016 RAM 1500. The first claim went unanswered. For the second claim filed, I was referred to a Tire & Battery repair shop, for an issue w/ my backup camera and in-dash navigation unit. I gave CarShield a chance, even with the poor customer ratings they have received. That shop was unable to handle my vehicle's issue, and would not even look at it. I believed CarShield's claims in advertising of excellent coverage and customer service. I did not receive either from CarShield or their 3rd Party "contract administrators." I am no longer interested in moving forward with any filed claim(s), I am demanding my service contract be cancelled immediately, and demanding a refund of monthly service charges in the total amount of $1,099.89. If these three requirements are met, I will consider this matter resolved and no further action will be taken.

  

  Business Response

  Date: 09/20/2023

  Thank
  you for bringing this to our attention.

  Carshield and your
  administrator, ******** **** ******, are open to and willing to work with any
  repair facility that you select.  However, each repair facility is able to
  determine who they wish to do business with as well.  There is nothing that CarShield or ***
  can do to force any repair facility to work with you. This is clearly outside the control of
  CarShield.

  As a resolution,
  CarShield will refund your payments in full upon execution of a Settlement and
  Release Agreement. If you wish to accept this offer, please email ****************** to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the lawsuit is available at
  **********************

   

   

  Customer Answer

  Date: 10/10/2023

  I have been contacted by Carshield and my Complaint has been
  resolved to my full satisfaction. I request that the Complaint be closed.

• Initial Complaint

  Date:09/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a CarSheild Contract Holder. A claim (#******** was filed. CarSheild approved the claim and gave me choices for me to pay the difference on the part if the repair shop supplied or I could allow CarSheild to ship and they would waive the deductible of $100.00. I choose to allow the part to be shipped. Car****** booked a rental car on a Friday & shipped the part on a Friday. The rental was for only 2 days. I explained to them at the time that would not suffice as the part would not be delivered until, at the earliest Monday. They insisted and told me I could get an extension up to 7 days if needed. The part did not arrive until Tuesday and installed late that afternoon.
  CarSheild refused to extend my rental that caused me to pay out of pocket for 3 days.
  Additionally, the part that was delivered did not have the seal that was required to properly installed that caused the repair shop to supply and charge me for as it would of been another 2 - 3 days for CarSheild to ship.
  CarSheild refused to waive the $100.00 deducible as first agreed if I got part from them.
  I feel Carsheild owes me a total refund of $251.71 : $100.00 for deductable, $31.71 for seal that was not shipped with part, $120.00 for 3X days of rental.

  

  Business Response

  Date: 09/20/2023

  Thank
  you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** (AAS) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. Per AAS, your chosen repair facility called AAS on 9/7/23 to start a claim. The claim was authorized and you approved using AAS' parts. There was a small delay due to your AAS adjuster not being able to contract your repair facility.  AAS was able to reach your repair facility on 9/8/23 and the part was ordered, a rental was provided and you were advised that anything beyond will be your out of pocket costs.

  Your repair facility was paid on 9/13/23. You were provided rental beyond contract terms AS A COURTESY and there will be no further reimbursement. 

  If you wish to cancel your contract, Car****** will refund your last 5 payments upon execution of a Settlement and Release Agreement. If you wish to
  accept this offer, please email ****************** to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing.

  Customer Relations

  Car******
  is here to address your concerns. Car****** is suing the BBB-St. Louis.
  Car****** recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against Car****** and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to Car******.  A copy of the lawsuit is available at
  **********************

   

   

   

   

  Customer Answer

  Date: 09/20/2023

  I will cancel my Car****** Contract #********** & #**********, and will accept a reimbursement of the last 5 payments for each contract.

  Customer Answer

  Date: 10/01/2023

  The business offered a settlement in which I accepted. To date, I have not received the refund they offered. When the refund is in hand, I will be satisfied.

  Customer Answer

  Date: 10/02/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: I have signed all documents as they requested. I have not received the funds as we agreed to.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 10/04/2023

  Great, we will look into the status of the check and email you with the status.

  Thank you,

  Customer Relations

  Car****** is here to address your concerns. Car****** is suing the BBB-St. Louis. Car****** recently filed a lawsuit against the BBB-St. Louis. The lawsuit asserts that the BBB- St. Louis is biased against Car****** and that the BBB-St. Louis has used improper means through the use of misrepresentation relating to Car******.  A copy of the lawsuit is available at **********************
  

  Customer Answer

  Date: 10/05/2023

  Request that this remains open until check is in hand.

• Initial Complaint

  Date:09/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carshield went out of business3 years ago and continue to take money out of bank accounts.

  

  Business Response

  Date: 09/18/2023

  We have received your correspondence regarding the
  above referenced matter. 

  Your statement that CarShield is no longer in business is simply not true. CarShield has been in business since 2005 and employs over 1300 people. 

  If you wish to contact our customer service department, they can be reached at ************. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the lawsuit is available at
  **********************