Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased car shield back in April **************************** September found out it was alternator they approved the alternator but later found out I needed a new engine as well . A inspector came out said my car was not registered so they couldnt approve my claim I sent proof that my car was indeed registered so they they said my contract is still in the waiting period so they cant approve my claim even thought they told the mechanic to break down my engine. The photo is a screenshot of them approving the alternator even though Im in the waiting period but wont approve the engine because Im in the waiting period

  

  Business Response

  Date: 12/06/2023

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, American Auto Shield (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures,approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced.  Your claim was originally authorized, incorrectly, for an alternator replacement on 9/25/23.

  On 10/13/23, your chosen repair facility called back in stating after repairs were completed they found engine concerns recommending motor replacement.  The inspection was reviewed on 11/2/23 and the subsequent repairs were denied as it was shown that the vehicles registration had expired in October of 2022. After back and forth regarding the vehicles registration the remainder of the claim was denied for waiting period as the vehicle did not meet mileage requirements after inception calculation. The original authorized of $461.73 is not per terms of the contract but the registration issue was unknown at that time and AAS can not take that authorization away. That amount has been paid to your repair facility. 

  If you have any additional questions regarding your claim, please contact AAS directly at ************. As the contract administrator and obligated party under the contract, they will be happy to answer any additional claim questions you may have. 

  If you wish to cancel your contract, CarShield will refund your last payment upon execution of a Settlement and Release Agreement. If you wish to accept this offer, please email ******************************* to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-***************CarShield recently filed a lawsuit against the BBB-**************. The lawsuit asserts that the BBB- ************** is biased against CarShield and that the BBB-St. ***** has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at ***************************************

   

  Customer Answer

  Date: 12/06/2023

  Complaint: 20943903
  
  I am rejecting this response because the registrations was up to date I didnt evething to prove that and you guys decided to find something else to deny the claim yall was quick to approve the alternator but trying to find anything for the engine. 
  
  Sincerely,
  
  Shadaesha ******

  

  Business Response

  Date: 12/06/2023

   

  As stated in our response to your [BBB]complaint, American Auto Sheild is the administrator of your contract and has full authority over repair procedures, approvals, denials and payments. If you wish to dispute a decision made by American Auto Shield you will need to follow the dispute resolution procedures found in your vehicle service contract which include filling out the dispute resolution form located here:  **************************************************

  Customer Relations

  Customer Answer

  Date: 12/06/2023

  Complaint: 20943903
  
  I am rejecting this response because:
  
   **** saying take it up with them but yet I signed a contract with yall and I pay yall and by the way so the only way to get my refund is if I lie an  say im okay with what yall saying ? 
  
  Sincerely,
  
  Shadaesha ******

• Initial Complaint

  Date:12/01/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a contract with Carshield in September of 2022. CarShield picked the warranty for my 2013 Land Range ******************** In December of 2022 my car was taken to a Range Rover specialist PPR. I was told that the timing chain broke. PPR filed a claim with Carshield for the problem. An adjuster called me and told me the claim was approved and they will call PPR to let them know they can proceed with fixing the car. PPR proceeded to take the car apart to fix the timing chain and discovered that pieces of the timing chain had fallen into the oil pan. PPR explained that the broken pieces that are in the oil pan can get into the engine and cause engine failure if driven. They stated they could not fix one without fixing both to make the car operable.PPR called the adjuster and no one returned their calls. PPR gave me the adjuster's number. I called the adjuster and left several messages but he never returned my call. PPR submitted another claim with the timing chain and to remove the broken pieces from the oil pan. Carshield has denied the claim to remove the broken pieces from the oil pan to PPR saying the oil pan is not broke so they don't have to fix the problem. My car has been at the shop for 1 year. The engine must be lifted to get to the oil pan. The oil pan is broke because the broken pieces can seize the engine if driven. I can't drive the car, you can't fix one part without fixing the other. My car is torn apart and I cannot get Carshield to help. I called trying to file a complaint there no complaint procedures. I was told I cannot talk to an adjuster only a shop can call to talk to adjusters. PPR has been reaching out to carshield and as of today no one has responded. I am paying $520 car note, $213 insurance, and my payments to carshield for a year without a car. My Carshield plan pays for these repairs. I need them to approve all the repairs to get my car fixed, put together PPR will not put a broke car together, the oil pan is not operable

  

  Business Response

  Date: 12/05/2023

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******************** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures,approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. ******************** has informed us they will be reaching out to you regarding this matter shortly. 

  If you wish to contact them first they can be reached at ************.

  Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at ***************************************

  Customer Answer

  Date: 12/18/2023

  I did hear from the company; they gave me two options-- one was to repair the car.  This is the option I'm pursuing and I'm working with them on this.  I will be keeping the contract.

• Initial Complaint

  Date:11/30/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in November 2022 I purchased car ****** powertrain Gold w/Labor and Turbo warranty . My contract number is **********. So I paid for a year ,now my timing chain needs to be replaced, both the cam shafts ,the cam adjusters and some other things need to be done that directly connected to the engine ,what I was told when signing is all part of my warranty. Considering it is a ******** **** repairs aren't cheap. ******** **** gave me a bill for $17754 and Car ****** said they will only cover $2847.90 . They sent out an adjuster that somehow decided that most of the damages is due o my negligence ,even though I have proof I always did service on time ,took care of my car . When I asked them over the phone to provide me with the inspection report so I can take it to my mechanic and all so a break down in writing what does the $2847.90 cover ,I was told they don't provide this service . They are the biggest crocks ,I have no idea how they are still in business !!!I want what was part of my contract and was promised to me !!!

  

  Business Response

  Date: 12/06/2023

  Thank
  you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** (***) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. ******** **** ****** has informed us they will be
  reaching out to you regarding this matter shortly. 

  If you wish to contact
  them first they can be reached at ************.

  Customer Relations

  Car******
  is here to address your concerns. Car****** is suing the BBB-St. Louis.
  Car****** recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against Car****** and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to Car******.  A copy of the lawsuit is available at
  **********************

  Customer Answer

  Date: 12/06/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  They sent me a denial letter stating that because of continued operation after a breakdown they will not be covering most of the repairs ,but there was no breakdown and the car showed no signs of having any problems. As soon as the vehicle started sounding like it might have a problem ,I took the car to ******** **** of cherry hill . Also I still can't get them to send me a document showing how they got to $2747.90 when to replace a timing chain cost over $5000 at any mechanics shop i talked to.
  
  
  
  Sincerely,
  
  
  
  ***** *********

  

  Business Response

  Date: 12/06/2023

   

  As stated in our response to your [BBB]
  complaint, ******** **** ****** is the administrator of your contract and has
  full authority over repair procedures, approvals, denials and payments. If you
  wish to dispute a decision made by ******** **** ****** you will need to follow
  the dispute resolution procedures found in your vehicle service contract which
  include filling out the dispute resolution form located here:  **************************************************

  Customer Relations

  Customer Answer

  Date: 12/14/2023

  On 12/12/23 ******** **** ****** reached out to me with a attempted resolution . If they go through with what they offered me I will be satisfied and agree to close this case. At this point I am still waiting on certain documentation they are suppose to send me ,until I receive these documents and everything is signed I wish to have this case opened.

  

  Business Response

  Date: 12/14/2023

   

  ******** **** ****** has informed us they are in the process of resolving this matter. Your adjuster informed us he spoke with you on Tuesday 12/12/23 and explained the process. 

  Any additional questions should be sent to *** at ************.

  Customer Relations

   

  Customer Answer

  Date: 12/27/2023

  The complaint has been resolved. I am fully satisfied and have no more issues with ******** **** ****** or car ******!!I would like to retrack my complaint . 

• Initial Complaint

  Date:11/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff DC. Consumer states about 3 months ago he contacted Car****** because the check engine light was on in his vehicle & he was given several mechanical businesses to go to and they would not do the work because Car****** has too many bad ratings. Consumer has given over $3000 over the last 3 years to Car******. The engine light is still on and is still not fixed.

  

  Business Response

  Date: 12/05/2023

  Thank
  you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** (AAS) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments.  We have contacted them to obtain
  information on the repair claim you have referenced. AAS has stated there are 64 repair facilities in your your area. ******** **** ****** would have been happy to help you locate a repair facility, had you contacted them.

  We see that you have already cancelled your contract. As a resolution, Car****** will refund your last 12 payments upon execution of a Settlement and Release Agreement. If you wish to
  accept this offer, please email info@car******.com to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster processing

  Customer Relations

  Car******
  is here to address your concerns. Car****** is suing the BBB-St. Louis.
  Car****** recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against Car****** and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to Car******.  A copy of the lawsuit is available at
  **********************

   

   

   

   

  Customer Answer

  Date: 12/17/2023

  This is ****** ****** I haven't heard from you all I need to know what's going on

• Initial Complaint

  Date:11/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the vehicle in question (2006 ****** Grand Vitara) from Car Spot on 07/10/2023. I also secured my contract with American Auto Shield/Car Shield the same day 07/10/2023. On 10/19/2023 my oil light came on so my wife *********************** had an oil change service completed by USA Auto Service and was notified of potential timing issue. On 11/11/2023 the oil light came back on so we took it to Tire Works 2007 and on 11/13/2023 Tire Works 2007 filed the initial claim with American Auto Shield/Car Shield. All documents and photos/videos requested was shared with both Tire Works 2007 as well as American Auto Shield/Car shield and the adjuster, *******************, inspected the vehicle, everything according to my contract was met. On 11/29/2023 when speaking to a customer ********************** representative, she informed me that American Auto Shield/Car shield had denied my claim with reason being there was a history of prior damage to the engine and driving the vehicle while unknowingly having an oil leak instead of towing the vehicle to a repair facility. I am requesting that American Auto Shield/Car Shield repair the damages to my vehicle according to my contract, or refund me for my losses. I believe that American Auto Shield/Car Shield operated in bad faith and never fully intended to assist me with my car repairs.

  

  Business Response

  Date: 12/04/2023

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, American Auto Shield (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures,approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Per AAS, you were advised of large active oil leaks and timing components, including the oil pump drive chain, needed to be changed and you chose to not have that work done. Now the vehicle possibly has damage that can't be corrected because of the ***** miles driven knowing about the leaks.  If you have any additional questions regarding your claim, please contact AAS directly at ************. As the contract administrator and obligated party under the contract, they will be happy to answer any additional claim questions you may have. 

  As a resolution,CarShield will refund your payments in full upon execution of a Settlement and Release Agreement. If you wish to accept this offer, please email ******************************* to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-***************CarShield recently filed a lawsuit against the BBB-**************. The lawsuit asserts that the BBB- ************** is biased against CarShield and that the BBB-St. ***** has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at ***************************************

• Initial Complaint

  Date:11/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Car Shield Warranty and had an issue so I sent it to an auto repair they recommended. The auto shop said I needed to replace the radiator which Car Shield denied. I then had my engine light go on and immediately sent it to another repair shop at which time transmission codes came up. Again I was denied by Car Shield stating the issue had to do with the radiator so making it again a preexisting issue and wont pay for it. This seems to be their standard practice of taking monthly payments but refusing any repair work.

  

  Business Response

  Date: 12/04/2023

  Thank you for bringing this to our attention.

  As noted on the first three pages of your vehicle service contract, American Auto Shield (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures,approvals, denials and payments.  Your claim was reviewed by the Legal Claims Director for AAS, an ASE-Certified Master Mechanic, who determined the claim had been adjudicated correctly and in accordance with the terms of the contract.  Per AAS, you had a previous claim (claim #*******) for a radiator that was found to be a condition that was present before your purchased your vehicle service contract.  Your chosen repair facility confirmed that your transmission needed to be serviced at that time and the transmission overheated due to the radiator leaking at the seams.

  As a resolution,CarShield will refund your payments in full upon execution of a Settlement and Release Agreement. If you wish to accept this offer, please email ******************************* to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-***************CarShield recently filed a lawsuit against the BBB-**************. The lawsuit asserts that the BBB- ************** is biased against CarShield and that the BBB-St. ***** has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at ***************************************

• Initial Complaint

  Date:11/29/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  29 Nov 23 I took my car to *********************** Land Rover in ******* **. to have some repairs done and the Dealer said they didn't except Car Shield. But when I purchased the policy they told me that ******** was one of their dealership. I have paid $189.00 for the last three months for nothing when call to cancel the contract I was on hold for about 45minutes. and they didnt offer me a refund or nothing.

  

  Business Response

  Date: 12/04/2023

   

  Carshield and your administrator, ********************, are open to and willing to work with any repair facility that you select.  However, each repair facility is able to determine who they wish to do business with as well.  There is nothing that CarShield or AAS can do to force any repair facility to work with you. This is clearly outside the control of CarShield.  

  As a resolution,CarShield will refund your payments in full upon execution of a Settlement and Release Agreement. If you wish to accept this offer, please email ******************************* to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing. 

  Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at ***************************************

  Customer Answer

  Date: 12/04/2023

  I paid $189.00 for two months for a service I never got.  Please see attached and I would like to be reimbursed for the amount I paided and carshiled totoal me I was cover but I wa not.

  thanks. 

  Customer Answer

  Date: 12/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  address:

  ***************************************

  ******** ** 31904

  Thank you.

• Initial Complaint

  Date:11/29/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty not covering the repairs that have to been done to my vehicle

  

  Business Response

  Date: 12/01/2023

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******************** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures,approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Per AAS, your stated that you your vehicle was driven for 3 days after concern began with engine light on and eventual noise until breakdown occurred.  Your chosen repair facility provided a diagnosis and photos and verified by inspection a timing component failure and subsequent engine damage as a result of continued operation.  The photos provided by your repair facility showed carbon on bent valves, and this would be an exclusion to coverage.  Your engine was be denied due to continued operation exclusion and credit issued for initial cause of failure was authorized. The decision will stand and you will be responsible for any out of pocket costs. 

  If you have any additional questions regarding your claim, please contact AAS directly at ************. As the contract administrator and obligated party under the contract, they will be happy to answer any additional claim questions you may have. 

  ******************** has authorized $1,489.64 towards your claim. If you would like to void that authorization, CarShield will refund your payments in full upon execution of a Settlement and Release Agreement. If you wish to accept this offer, please email ******************************* to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing. 

  Customer Relations 

  CarShield is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at ***************************************

  Customer Answer

  Date: 12/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/29/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Gold contract MRF4350860 on 9/27/2022 for $143.00 per month. As a single mother that monthly amount was VERY hard to do but I did EVERY month for 15 months (do the math). I submitted my very first claim today (11/29/23) for oxygen sensors and catalytic converter repair/replacement. The repair facility quoted the repair at $5,700. I immediately panicked but then realized that I indeed had a contact with Carshield. I submitted a claim over the phone and they refused to even open a claim. Apparently catalytic converters aren't covered, which I dont see listed under covered or not covered. I am so disappointed in the business and will make sure to spread the word about this situation. I paid over $2,100 for nothing and I'm now facing a $5,700 repair bill. Should have NEVER trusted this company.

  

  Business Response

  Date: 11/30/2023

  Thank you for bringing this to our attention.

  As noted on the first three pages of your vehicle service contract, ******************** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Upon further review there was no claim started on this matter. You had called in on 11/29/23 to check coverage for Oxygen sensors (O2 sensor's) and Catalytic converter. Both of which are not eligible under your Powertrain Gold contract as this contract does not list Emissions system or Exhaust system as covered portions of the vehicle and correctly adjudicated.

  On page **************************************************************************************** the paragraph labeled 1 under section B you see the following COVERAGE DOES NOT INCLUDE: Oil Filter; External, NON-LUBRICATED, NON-MOVING Components, Housings, Brackets or Manifolds; Belts; Rubber ****** ************* Fuel, Vacuum, EVAP, PCV or other Lines and hoses; Freeze Plugs; Throttle Body; Thermostat; EXHAUST SYSTEM; Intake Ductwork, Hoses or Housings; Air Filter and Housing. The Engine Block, Cylinder Heads, and Oil Pan are not covered unless damaged by a moving COVERED PART of the Engine. Further exclusions can be found in section D. Therefore it is stated that exhaust systems are not covered which contains your catalytic converter, AAS can not cover components that are not listed for coverage. Nevertheless, CarShield will refund your last 5 payments upon execution of a signed settlement release agreement. Please email ******************************* so we can draft your settlement agreement for your electronic signature.

  Customer Relations. 

  ********************** is here to address your concerns. CarShield is suing the BBB-*********. CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at ***************************************

  Customer Answer

  Date: 12/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/28/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This happened on Nov 1 and was explained by employee that the company charged my card fraudulently after I canceled the policy and explained I would get refund than explained if I bought a new policy I would get refund and to cancle than they kept my money and told me they don't issue refunds.

  

  Business Response

  Date: 11/29/2023

   

  Your refund was processed yesterday 11/28/23. Transaction ID ********** - Authorization Code ******. Please allow 3-5 business days for the refund to credit to your account. 

  Customer Relations

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Attachments are the company's agreement to give me my refund or money back. 
  
  Sincerely,
  
  *******************