Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty with Carshield and I took my car to *************************** ******** for an estimate on or about December 14, 2023. The dealer immediately called Carshield and filed a claim and sent the all the required information. It is now January ********* have no resolutuon to my car repairs. It is my understanding that Carshield is going to repair some items, but now they are haggling the dealership about the parts to use. This is completely unacceptable. Carshield also required me to have the dealer completely break the engine down for an out of pocket cost of $600.00 I have a ******** **** that requires the best parts to fix the car. If Carshield does not want to fix ******** then why did they allow me to sign up for the plan with them? Now the dealer is telling me that they may not do the work because Carshield is delaying the process. My car has an engine/camshaft issue, and a turbo issue and I want both of these repiars done ASAP. I need my car back. Please help. If Carshield des not want to cover the items, then I want a complete refund of all the premiums I have paid.

  

  Business Response

  Date: 01/15/2024

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******************** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures,approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced.
  
  ******************** has informed us your claim is now authorized and parts show as delivered. Once *** received the SIGNED final invoice, they will issue payment to your chosen repair facility. If you have any additional questions regarding your claim, please contact AAS directly at ************. As the contract administrator and obligated party under the contract, they will be happy to answer any additional claim questions you may have. 

  Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at BBBBias.com

  Customer Answer

  Date: 01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  vehicle alternator needed to be replaced. Car Shield would only agree to pay for a refurbished replacement instead of a new alternator. In addition the bad alternator caused the destruction of a battery & a belt that had been replaced 2 years prior which would have lasted more than 2 years had it not been for the bad alternator which was covered un der the policy.

  

  Business Response

  Date: 01/17/2024

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******************** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures,approvals, denials and payments.  Your claim was reviewed by the Legal Claims Director for AAS, an ASE-Certified Master Mechanic, who determined the claim had been adjudicated correctly and in accordance with the terms of the contract.  Your chosen repair facility does not allow shipped in parts which adds to your out of pockets costs due the repair facility charging more for their parts. *** also notes your repair facility over charged you for labor amounts as well as the price of a battery. They battery would not have coverage as it is not listed for coverage under your contract terms.

  If you have any additional questions regarding your claim, please contact AAS directly at ************. As the contract administrator and obligated party under the contract, they will be happy to answer any additional claim questions you may have. 

  As a resolution,CarShield will refund your last 6 payments upon execution of a Settlement and Release Agreement. If you wish to accept this offer, please email ******************************* to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at BBBBias.com

   

  Customer Answer

  Date: 01/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying car shield for the last 2 and a half years. Up until now i have not needed them something was happening to my car anytime I stepped on the brake my car would jerk. I called car shield and told them about the problem a tow truck was sent. Done rite showed up and took my car to a place they recommended and use ************************************************ well the first time my car was in the shop for 8 days car shield went out and test drove my car and they said there was nothing wrong with my car, so apparently the auto shop did a diagnostic and the car was fine but the mechanic said it was not so I had to pay $149 for the diagnostic to get my car. A week and a half later the car started acting up again the mechanic sent an estimate to fix the car mind you my car has been at the shop 6 days so far, car shield said they need **************************************************************************************************************************** the oil. Whats next? I need my car fixed I dont have any transportation and have to take public transportation to work 2 buses. I have to wait in the dark for the bus to come. The bad part is these people have actors promoting there company ******************* and Ice tea on television to make you think its a worthy company!

  

  Business Response

  Date: 01/15/2024

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******************** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures,approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. ******************** has informed us they will be reaching out to you regarding this matter shortly. 

  If you wish to contact them first, they can be reached at ************.

  Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at BBBBias.com

  Customer Answer

  Date: 01/26/2024

  Its getting resolved.

  Customer Answer

  Date: 01/26/2024

  Its getting resolved.

• Initial Complaint

  Date:01/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 5,2024 I called to cancel my car shield account, i was asked if i would be willing to stay on plan if i was offered a lower price, i said no, i was asked if they lowered plan to $99.00, i said no, i want to cancel plan and have money refunded which was taken out of my account Jan 5,2024 afternoon. I was told to call back Monday January 8,2023 to talk to supervisor so they could issue a refund, i called 12:15 pm, talked to 2 reps, i was told that i was covered until February 5,2024, that there will be no refund given, I said i’d like to speak to supervisor, i was told i would be on a return call, and then She hung up the phone. I called back, a man rep answered, gave me the same message and hung up. received a call back while out, i was given another number to call to speak to supervisor, instead i was directed to another man representative, I explained the last 3 calls, He said that all he could do is cancel the plan, i told him that the lady rep said she had cancelled plan, He said no mam it is still active, so he said he’d cancel plan, but before doing so, asked if i would stay in plan if he lowered plan price, i said no, he kept lowering plan price, $120.00, no, i said cancel plan, i would not even keep it at $20.00 a month, He asked me if he could be at any other service? I said yes, a supervisor to talk to, mam you do not need to talk to supervisor for you were already told there will be no refund, I said to have supervisor return my call. He hung up. So I am suppose to accept being taken for $139.99 for a plan that was to be cancelled.

  

  Business Response

  Date: 01/10/2024

   

  Your last payment will be refunded back to the card on file. 

  We are sorry to lose you as a CarShield customer. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the lawsuit is available at BBBBias.com

• Initial Complaint

  Date:01/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10, 2023 I called Carshield on behalf of my Father, ***************************. I was his POA at the time the policy was put into effect and at the time this phone call was placed. My Father was in my presence when I spoke with Carshield personnel. I advised the person on the phone that my Father did not want to continue with this vehicle warranties and cancelled the policies We cancelled all Carshield policies on that date. My Father passed away on December 19, 2023 and on January 4, ****, while looking at his bank account transaction history, it was discovered that Carshield did not discontinue pulling money out of my ************* account, but continued to take $148.39 out of his account monthly. When I called Carshield and spoke with ******, he refused to let me speak with his supervisor regarding Carshield continuing to withdraw money out of my ************* account, stating they were busy doing other things. ****** also stated that the policy would be cancelled but there would be no refund. It is noted in his account records that he was signed up in March and I called and cancelled it on 4/10/23. I feel that Carshield targets and exploits the elderly population and request an investigation into their business practices and a full refund to be deposited into the same bank account that the money was withdrawn from, which has been left to his wife, to whom I am her ***** of *********

  

  Business Response

  Date: 01/08/2024

   

   

  Please send your father's name and contract number to ******************************* so we can properly review that matter. 

  Customer Relations

  Customer Answer

  Date: 01/25/2024

  ********* has resolved this issue and refunded my money. 

• Initial Complaint

  Date:01/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased carshield for my 2015 Dodge Ram 1500 Bighorn Crew cab 3 years ago mileage was just under 90k presently at 117076 Jan. 5th 2024 at 129.99 a month. I paid in close to 5k and twice my truck needed to go into the shop for repairs. First time was for a throttle body fuel line which they said was not covered under warranty so I bought it and put it in myself. Just recently back in November I had a smog issue check engine light codes came up emissions. They said my warranty did not cover emissions but, did cover the bushings in the sway bar so I had the dealership let them do it . By carshield not honoring the warranty they did not cover the car rental I had to purchase for 3 days. 200 dollar deposit and for the three days about 260.00 out of pocket. Carshield did not cover diagnostic which also came out of pocket and still have emissions check engine light on which am now past renewal for registration because carshield did not honor anything my truck needed to clear emissions for a smog check. All of which at the time of purchasing the warranty I was told covered all of those items I stated that they didn't cover. So, as I was letting them know I was going to cancel their warranty they offered me to put emissions on my warranty at no money out of pocket but, the damage was already done. I told them that emissions should have already been part of my warranty truck was in and out of shop and not fixed still. After I cancelled the warranty days later they emailed me saying I was approved of items the shop listed for repairs. Yeah, a little to late to make up for now when it all should have been taking care of when it was in the shop for three days on top of the car rental I paid for. I asked for a refund and they said No., we don't refund .

  

  Business Response

  Date: 01/10/2024

  Thank
  you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service
  contract, ******** **** ****** (AAS) is the administrator
  of your vehicle service contract and has FULL authority over repair procedures,
  approvals, denials and payments. Your claim was reviewed by the Legal Claims Director
  for AAS, an ASE-Certified Master Mechanic, who determined the claim had been
  adjudicated correctly and in accordance with the terms of the contract.  The repairs needed to your vehicle are nots listed for coverage under your contract terms.  A list of covered components can be found in Section B of your contract.  We have attached a copy of your contract for your convenience. 

  If
  you have any additional questions regarding your claim, please contact AAS
  directly at ************. As the contract
  administrator and obligated party under the contract, they will be happy to
  answer any additional claim questions you may have. 

  As a resolution,
  CarShield will refund your last 12 payments upon execution of a Settlement and
  Release Agreement. If you wish to accept this offer, please email [email protected] to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the lawsuit is available at
  **********************

   

   

  Customer Answer

  Date: 01/13/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:01/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told to make a complaint from one of the car****** representative because they're not honoring the contract in that's a breach of contract. Someone reached out to me about two weeks ago stating that my claim was approved, and then she called me back saying that they denied the claim because i didn't approve for the dealership to run a diagnostic test. I contacted them back, letting them know i did take my vehicle to another company in had the diagnostic test done, and no codes were coming up ,so it was no work for the mechanic to fix. The mechanic told me everything looked good on my vehicle, and my oil levels were good. According to car******, they're denying my claim now because I heard my vehicle make a noise that i did address, which was the reason for me getting the diagnostic test done to begin with. I did everything i was supposed to do on my end with my vehicle. I kept up with the upkeeping on my vehicle, and they have the documentation from the dealership showing that. I think it's very unfair how car****** is trying to every reason to not honor the contract. I would like for this issue to be resolved by them fixing my vehicle.

  

  Business Response

  Date: 01/09/2024

  Thank you for bringing this to our attention.

  As noted on the first three pages of your vehicle service contract, ******** **** ****** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments.  Your claim was reviewed by the Legal Claims Director for AAS, an ASE-Certified Master Mechanic, who determined the claim had been adjudicated correctly and in accordance with the terms of the contract.  The service records provided from Holman Infinity dated 07/2023, note you were aware of engine noise and would return for diagnosis. A service record from **** ***** dated 8/2023, notes internal engine noise and that tear down would be needed.  You did not have  your vehicle further diagnosed or repaired at that time.  You purchased your Car****** contract 3 months later.  Your claim started 6 days out of the waiting period.  Your chosen repair facility called AAS with concerns  about internal engine damage/knocking and requested engine replacement. This internal engine damage would be a direct result of continued operation on pre-existing internal engine failures.
  

  As a resolution,
  Car****** will refund your payments in full upon execution of a Settlement and
  Release Agreement. If you wish to accept this offer, please email ****************** to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  Customer Relations

  Car******
  is here to address your concerns. Car****** is suing the BBB-St. Louis.
  Car****** recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against Car****** and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to Car******.  A copy of the lawsuit is available at
  **********************

  Customer Answer

  Date: 01/13/2024

  Complaint: ********
  
  
  
  I am rejecting this response because: This company have gave me several different reasons why the couldn't honor the contract on theirs end. This is considered a breach in the contract on their end. I didn't ignored anything on my end that was the reason for me getting the 2nd diagnostic which clearly stated no codes where coming up and that the unknown issue was out of my control.  
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 01/19/2024

   

  As stated in our response to your BBB complaint, American **** ****** is the administrator of your contract and has
  full authority over repair procedures, approvals, denials and payments. If you
  wish to dispute a decision made by American **** ****** you will need to follow
  the dispute resolution procedures found in your vehicle service contract which
  include filling out the dispute resolution form located here:  https://americanauto******.com/dispute-resolution/

  If you wish to accept Car******'s offer, please email ******************

  Customer Relations

• Initial Complaint

  Date:01/07/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had marshals for 3 months they randomly took payments before due date and after making my account going negative and when I called sorry is all they would do never return overdraft fees so I called and canceled my policy asked for email verification and I never got it called 2 days later did it again asked for email verification and canceled again never got it called back next day same thing cancled again asked for email verification never received it 3 months later I get a call saying Im behind on payments and they were trying to process my payments this company is a fraud and needs to be shut down there absolutely rude when I answered she said I would need to call back I replied no Ive called 3 times and spent over a hour canceling she said well its still active and kept repeating herself I told her you cancel it then Im done with your company she hung up on me

  

  Business Response

  Date: 01/09/2024

   

  We appreciate you bringing this to our attention.

  CarShield has cancelled your contract and will refund your last 5 payments. We are sorry to lose you as a CarShield customer. 

  Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-St. ********** lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at ***************************************

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/04/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had CarShield for a few months now, shortly after my car stop working. After taken it to multiple shops and no answers. The last shop figured out it was the engine that needed replaced. The warranty I have covers my engine also the adjuster agreed it was also my engine. Now instead of paying for it CarShield is stating they won't cover it due to my vehicle not being registered and that's why my claim was denied. Although I explained I lost the title and was in the process of a bonded title when it broke down. I was granted my bonded title but did not want to register it until I knew the vehicle was fixable. I offered to get it registered the next day and had proof of my paperwork for the purchase. Anywho the basically found any reason not to cover the damages , I even asked for a refund for the months I've been purchasing this warranty & the representative said it wouldn't be a guarantee, she was suppose to transfer me but hung up. Even after the terrible reviews I decided to give them a try and I wish I wouldn't honestly. The adjuster took weeks to find any reason to deny my claim.

  

  Business Response

  Date: 01/09/2024

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, ******************** (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures,approvals, denials and payments. Your claim was reviewed by the Legal Claims Director for AAS, an ASE-Certified Master Mechanic, who determined the claim had been adjudicated correctly and in accordance with the terms of the contract.  Your vehicle is not eligible for coverage due your vehicle not properly registered. Your contract clearly states your vehicle must be registered within 2 month of purchase in the General Exclusions Section, Paragraph 29 (c). We have attached your contract for your convenience.  

  As a resolution,CarShield will refund payments in full upon execution of a Settlement and Release Agreement. If you wish to accept this offer, please email ******************************* to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at ***************************************
  

  Customer Answer

  Date: 01/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** Northern

• Initial Complaint

  Date:01/04/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never ever inquired about Car Shield yet im bombarded by hundreds of emails from the company or someone representing the company claiming i have signed up for their services with attachments that claim to be invoices for money owed or encouraging me to sign up for their service. I have never ever requested information regarding the company

  

  Business Response

  Date: 01/08/2024

   

  We appreciate you bringing this to our attention.

  We have added the information provided to our do not contact list. Please allow up to 10 days for your unsubscription request to be processed. If you received a mailer, please email a copy of the mailer to ******************************* so we can remove the customer id also. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at ***************************************

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************