Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carshield wrongfully diagnosed my car, after I went back and forth on the phone with the employees they said If I pay for the isseue that was going on with the car (which it needed a new engine) that they would reimburse me the money. Well, they said they never said that and have not given me my money yet. I'm stuck with this bill that I can't afford because I was trusting carshields word. TOTAL DISSAPOINTMENT.

  

  Business Response

  Date: 01/25/2024

   

  As
  noted on the first three pages of your vehicle service contract, CarShield
  administers claims through ******** **** ****** (AAS) in accordance with
  your chosen coverage. In cooperation with CarShield, AAS has full
  authority over repair procedures, approvals, denials and payments.  We
  have contacted them to obtain information on the repair claim you have
  referenced.  ******** **** ****** has informed us they will be
  reaching out to you regarding this matter shortly. 

  If you wish to contact
  them first they can be reached at ************.

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the lawsuit is available at BBBBias.com

• Initial Complaint

  Date:01/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My plan began July 28, 2022 at a rate of $99 per month. I cancelled the contract on January 11, ****. My car broke down on October 22, 2023 to which I informed Car Shield. I was advised to take it to one of two shops in my area, which I did the next day. I showed the contracts to the owner of the repair facility and he commented that there were better warranty companies than Car Shield because they don't like to pay. They checked the car and at first thought it was the transmission. Car Shield had already closed out my claim on October 28, 2023, accordingly to one of the agents I spoke to on the phone but they sent out an inspector who claimed he did not get access to the vehicle and he also put in his report that I had bought another car and did not care about that one. I purchased another car on Nov. 2, when I could no longer afford to pay for a rental. That had nothing to do with them. I called them to get another inspector to come out who reported the car had no license plate, so, they needed a picture of the license plate and registration. He also requested the facility to break down components of the car to prove the cause of breakdown at my expense. I reported the stolen plate, sent them the item number and a picture of the registration. After weeks of them giving the shop the run around and giving me excuses for not paying for any of the estimated repairs, I advised the shop to do the repairs because the owner did not want to be responsible for anything else happening to the car. i picked it up on Dec. 2, 2023. I called Car Shield to see if I could submit the invoice, to which they agreed. Weeks later, Jan. 11, ****, after repeated calls from me, they informed me that the repairs would not be reimbursed because I did not get prior authorization. I paid $1663 for a useless warranty, $1,096.72 for denied repairs, and $965.82 for a car rental. Before they reached what they called escalation decision, they determined they would not pay for the rental.

  

  Business Response

  Date: 01/29/2024

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, CarShield administers claims through ******************** (AAS) in accordance with your chosen coverage. In cooperation with CarShield, AAS has full authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced.   Your reimbursement for repairs was denied due to you not obtaining AAS authorization prior to having the repairs performed. Your contract clearly states "NO CLAIMS WILL BE PAID WITHOUT PRIOR AUTHORIZATION CALL ************ or ************" starting on page 1 of 22. 

  We see that you have already cancelled your vehicle service contract. As a resolution,CarShield will refund your last 10 payments upon execution of a Settlement and Release Agreement. If you wish to accept this offer, please email ******************************* to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing. 

  Customer Relations

  ********************** is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at BBBBias.com
  

  Customer Answer

  Date: 02/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:01/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased extended car warranty coverage with Car******. While covered with them, my care went out and i had no clue why. Called Car****** to let them know and I had my car towed to a mechanic shop, which the mechanic said the engine went out. Informed Car****** as well did the mechanic. My car set at the mechanic shop for almost a month, because the took forever to send someone out and to make decision after several attempts of reaching out to them by myself and the mechanic. I missed days of work and had unpaid days. The mechanic even said that he has never worked with a company that took as long as they did when they were informed of the issue and had came out to the mechanic shop to see for themselves. After several attempts of calling and leaving messages for weeks, I needed my car so my kids to get to school and i didn't lose my job. I got up the money about $4k and got the engine fixed which i told them. After I paid out of pocket and got everything fixed, Car****** said they wasn't going to reimburse me because i didn't get the fix authorized. I had been waiting forever for a response from them and because they took their sweet time getting back to me i was forced to get it done, but they were still taking my monthly payments. I was also told that I would get reimbursed for car rental services, which i never was and until this day, I have not gotten reimbursed for anything. I didn't know i could file a complaint until i started seeing so many complaints about them. This all took place in 2021 or 2022.

  

  Business Response

  Date: 01/24/2024

  Thank you for bringing this to our attention.
  

  As
  noted on the first three pages of your vehicle service contract, Car******
  administers claims through ******** **** ****** (AAS) in accordance with
  your chosen coverage. In cooperation with Car******, AAS has full
  authority over repair procedures, approvals, denials and payments.  Your claim was reviewed by the Legal Claims Director for AAS, an
  ASE-Certified Master Mechanic, who determined the claim had been adjudicated
  correctly and in accordance with the terms of the contract.  You had the repairs to your vehicle completed prior to verification of failure and prior to claim authorization from AAS. This would be No Prior Authorization (NPA) per the terms of your contract.  Your repair facility was advised to provide freeze frame data to expedite the claim decision. Not only did the repair facility fail to provide freeze frame data, they did not provide an adequate diagnosis for the transmission failure to move claim forward which caused lengthy claim delays before inspection was ultimately sent.  Your repair facility then performed transmission repairs without prior authorization and no verification of failure and these repairs would be excluded per terms of the contract.

  We see that your vehicle service contract was cancelled on 4/13/23. As a resolution, Car****** will refund your last 10 payments upon execution of a Settlement and Release
  Agreement. If you wish to accept this offer, please email info@car******.com to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  Customer Relations

  Car******
  is here to address your concerns. Car****** is suing the BBB-St. Louis.
  Car****** recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against Car****** and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to Car******.  A copy of the lawsuit is available at BBBBias.com

• Initial Complaint

  Date:01/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01-18-2024
  I hated it because Car****** messed over me
  In the end they only fixed one thing and I had to come out of my pocket with the rest. SMH ?? then they didn’t even want to give me a rental car ??
  I pay them faithfully $200.00 every month
  Never no more
  I spoke with them multiple times that day and the day before and told me to go there to get it fixed. And the whole time I told them what was wrong with my car ?? and they said that they would fix it and convinced me that they would pay ?? for the repairs. They was just waiting for the repair guy to call them and put it in a claim. Then when my claim was submitted to them it was a different story.
  By that time I was stuck. My car wasn’t safe and drivable and I had to make a quick decision. They left me with no options. By that time I had owed them money ?? for looking ?? at the car ??
  SMH
  And I couldn’t even do much because my procedure was at noon and it was already ?? 11am and I was in Clearwater and I had to go to Bayfront Hospital ??
  I felt cornered
  I felt betrayed

  

  Business Response

  Date: 01/25/2024

  Thank you for bringing this to our attention.

  As
  noted on the first three pages of your vehicle service contract, Car******
  administers claims through ******** **** ****** (AAS) in accordance with
  your chosen coverage. In cooperation with Car******, AAS has full
  authority over repair procedures, approvals, denials and payments.  We
  have contacted them to obtain information on the repair claim you have
  referenced.  Your claim was correctly adjudicated resulting in authorization of the engine valve cover, matching repair facility parts & labor with no out of pocket costs other than your deductible.  AAS notes there were several items; suspension, exhaust sensors, fluid exchange maintenance's, and a battery that are not listed for coverage under your contract terms.  A list of covered components can be found in Section B of your contract.  Rental benefits were not applied as the required 4 hour or more labor times were not met. 

  If
  you have any additional questions regarding your claim, please contact AAS
  directly at ************. As the contract
  administrator and obligated party under the contract, they will be happy to
  answer any additional claim questions you may have. If you wish to dispute a decision made by
  ******** **** ****** you will need to follow the dispute resolution procedures
  found in your vehicle service contract which include filling out the dispute
  resolution form located here:  https://american**********.com/dispute-resolution/

  As a resolution, Car****** will refund your payment in full minus claim paid upon execution of a
  Settlement and Release Agreement. If you wish to accept this offer, please
  email ****************** to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  Customer Relations

  Car******
  is here to address your concerns. Car****** is suing the BBB-St. Louis.
  Car****** recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against Car****** and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to Car******.  A copy of the lawsuit is available at BBBBias.com

   

• Initial Complaint

  Date:01/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never initiated, signed up, inquired or even know who this company is but they added me to some list of people to send email confirmation and invoices to. I tried to block and report it as spam but they keep changing their incoming "from" to continue to harass me. I want them to go away and leave me alone.

  

  Business Response

  Date: 01/22/2024

   

  We have added your email address and other contact information to our do no contact list. Please allow up to 10 days for your unsubscription request to be processed.

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the lawsuit is available at BBBBias.com

• Initial Complaint

  Date:01/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i contracted Car ****** on 2/21/22 for coverage on my 2017 Ford Escape (account # **********).
  In November 2023, i went into the Ford Dealership in Port Jefferson Station, NY for an oil change and headlamp repair. They verbally informed me that in doing so, i would need to replace the entire engine or it would eventually fail. The dealership said that Ford only cover a portion of the replacement because it was out of warranty. During this time i was not given any written diagnosis. At first, the dealership said that they did not accept third party payments. Subsequently, the dealership said for us to contact Car ****** inquiring about engine replacement. We did and they said they absolutely cover it. They sent a representative to the dealership to take pictures, Then they sent another representative for further evaluation according to the dealership. After a wait, the dealership informed us that Car ****** denied their his claim. To this day, we have no written reason for this denial from Car ******. They only sent an e-mail informing us of this denial. Any documentation regarding this should have been forwarded to me.

  

  Business Response

  Date: 01/24/2024

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, Car******
  administers claims through ******** **** ****** (AAS) in accordance with
  your chosen coverage. In cooperation with Car******, AAS has full
  authority over repair procedures, approvals, denials and payments.  We
  have contacted them to obtain information on the repair claim you have
  referenced.  Your claim was denied due to no oil or no coolant in the engine upon arrival at your chosen repair facility. This is specifically listed as excluded from coverage in Section D.1.P. of your contract. Furthermore, Ford already paid to replace the short block once and in this instance Ford is contributing $4,663.20 to do it again, as goodwill was cited. 

  As a resolution,
  Car****** will refund your last 10 payments upon execution of a Settlement and
  Release Agreement. If you wish to accept this offer, please email ****************** to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  Customer Relations

  Car******
  is here to address your concerns. Car****** is suing the BBB-St. Louis.
  Car****** recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against Car****** and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to Car******.  A copy of the lawsuit is available at BBBBias.com
  

• Initial Complaint

  Date:01/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase Car Shield Insurance almost 3 years ago on my 2016 Equinox. My SUV jumped time in November 2023 and they denied the claim saying the car had been neglected. It has always been to the dealership for all maintenance on time and I have the records to prove it.. I spoke to someone with claims and was told if the repair facility would tare down the motor and send pictures they would pay for the tare down and reevaluate the claim. I have been back and forth with them saying they have not received the pictures from the repair facility and finally got them to acknowledge they received them on 1/15/24. They told me they would have the adjuster look at the photos and then get back with me in 24 hours. I called them back today 1/18/24 and they say they now have no record of asking for the photos or offering to reevaluate the claim or pay for the tare down even though I have spoke with them several times and so has the repair facility. I have apparently been scammed by Car Shield and ******************** who processes their claims.

  

  Business Response

  Date: 01/23/2024

  Thank you for bringing this to our attention.
  

  As noted on the first three pages of your vehicle service contract, CarShield administers claims through ******************** (AAS) in accordance with your chosen coverage. In cooperation with CarShield, AAS has full authority over repair procedures, approvals, denials and payments.  We have contacted them to obtain information on the repair claim you have referenced. Per AAS, your chosen repair facility started your claim on 11/28/23. Your repair facility reported your vehicle was run low 3.5 quarts of oil and that they had found timing codes but was not sure if other damage present. Your repair facility was advised at the time to authorization from you for RDI but  that any damage to the block would be denied due to no damage from an internally lubed component.  Your claim was then denied for continued operation with low oil.

  You cancelled your contract on 1/19/24. In an effort to resolve this matter, CarShield will refund your last 12 payments upon execution of a Settlement and Release Agreement. If you wish to accept this offer, please email ******************************* to confirm and we will draft the Agreement and email it to you for your electronic signature. Please be sure to include your contract number for faster processing. 

  Customer Relations

  CarShield is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at BBBBias.com

   

  Customer Answer

  Date: 01/26/2024

  Better Business Bureau:
  
  Even though they are incorrect about the oil beimg low and the repairman did not tell them this, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A constant barrage of messages several times a day
  ,about this business.
  Set up phony payments.
  The opt out does not work!!
  I have tried it many, many times!I never contacted this company and do not want any of its services!!!

  

  Business Response

  Date: 01/22/2024

   

  We have added your contact information to our do not contact list. Please allow up to 10 days for your unsubscription request to be processed.

  Customer Relations

  CarShield
  is here to address your concerns. CarShield is suing the BBB-St. Louis.
  CarShield recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against CarShield and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to CarShield.  A copy of the lawsuit is available at BBBBias.com

  Customer Answer

  Date: 02/02/2024

  I am satisfoed with the result.

  Thank you

• Initial Complaint

  Date:01/18/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my fiance ******* signed up last month on December 18th 2023 for platinum coverage on a month to month basis, they charged me $****** and advised us that they will work with me if I ever need a few days to get enough money to make the payment or this and that. We'll the car we got the coverage for we no longer have so today January 18th, I woke up and was about to call car shield to cancel my policy and found out they had just auto taken the ****** payment out of my debit card this morning so I said I'd like to get a full refund please I need the money back and cancel and they told me no sorry we can't give you a refund, it was set to take it out the 18th to continue the monthly contract. **!? It's THE MORNING OF THE SAME Day and your telling me you can cancel the policy but not give me a refund? I said I looked up online you guys say online you can provide pro rated refunds, so I asked for that and they said no we don't do that. They wouldn't transfer me to a Supervisor and said they had to put in a request and a sup would call me back in ***** hours, ** seriously by then it'll be days past no I'm trying to get a refund today the same day you took it out of my account thr first day the policy was suppose to renew. And I tried calling back got hung up on 2 seperate times after they told me they'd transfer me to a supervisor then hung up. The customer ********************** is ridiculous. I'm appalled. I called and spoke to another person a 4th time and she said she didn't know why they were marking my account as refund not eligble but I had no choice but to wait for a supervisor to contact me in a couple days and see what they say.

  

  Business Response

  Date: 01/18/2024

   

  We appreciate you bringing this to our attention. 
  

  In order to stop a payment, we need at least 24 hours notice. Nonetheless, we will refund your last payment and cancel your contract. 
  

  We are sorry to lose you as a CarShield customer. 
  

  Customer Relations
  

  
  

  Customer Answer

  Date: 01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My engine needed to be replaced ! Heater hose went out causing the problem ! They indicated that line 46 - b says they won't cover it ! They told me that they had better attorneys and to blank off ! The dealership had 135 car****** request @ They told me that car****** paid none of them ! 4 mechanics told me immediately that car****** won't ever cover their request and asked for cash ! Very pathetic Co that is only in business to screw the public for their own gains ! Not one of them ever got a claim taken care of from car****** ! PURE SCAM ! They are also RUDE AND OBNOXIOUS ! They need to be FINED AND CLOSED DOWN !

  

  Business Response

  Date: 01/23/2024

  Thank you for bringing this to our attention.
  

  As
  noted on the first three pages of your vehicle service contract, Car******
  administers claims through ******** **** ****** (AAS) in accordance with
  your chosen coverage. In cooperation with Car******, AAS has full
  authority over repair procedures, approvals, denials and payments.  Your claim was reviewed by the Legal Claims Director for AAS, an
  ASE-Certified Master Mechanic, who determined the claim had been adjudicated
  correctly and in accordance with the terms of the contract. Overheating is specifically listed as not for coverage in Section D.2.P. of your attached contract.  If
  you have any additional questions regarding your claim, please contact AAS
  directly at ************. As the contract
  administrator and obligated party under the contract, they will be happy to
  answer any additional claim questions you may have. 

  As a resolution,
  Car****** will refund your last 10 payments upon execution of a Settlement and
  Release Agreement. If you wish to accept this offer, please email ****************** to
  confirm and we will draft the Agreement and email it to you for your electronic
  signature. Please be sure to include your contract number for faster
  processing. 

  Customer Relations

  Car******
  is here to address your concerns. Car****** is suing the BBB-St. Louis.
  Car****** recently filed a lawsuit against the BBB-St. Louis. The lawsuit
  asserts that the BBB- St. Louis is biased against Car****** and that the
  BBB-St. Louis has used improper means through the use of misrepresentation
  relating to Car******.  A copy of the lawsuit is available at ***********