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Business Profile

Health and Wellness

Express Scripts

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Express Scripts has 173 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 1,536 Customer Reviews

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    Review Details

    • Thomas C

      Date: 12/16/2024

      I gave 1 star BUT it should be "0" stars. My Healthcare provider (Blue Cross/Blue Shield of *********) went through Accredo for a prescription of "*******************" - Generic drug for Xytiga (for Prostate Cancer). Accredo quoted a price of $686.00 for 120 -250mg. ******************* pills! WHAT!? Highway robbery!! I pursued this same exact drug via CostPlus (******************************) and it was $94.75 for the same 250mg. 120 pills!! (and this was with a $15 expedite shipping fee that was my option/choice), so about $0.67 each pill!) AND this was without any payment help from my Insurance Provider!!!. Thank goodness for **** *****! and CostPlus drugs!!!I would NEVER, EVER use Accredo Pharmacy AGAIN!, Ever!!! If you research there appears to be a lot of buyouts happening with the pharma prescription companies - like Medco, Accredo, Express Scripts, etc. As far as I can see the ONLY HONEST Pharma drug supplier is Cost Plus! and NO this is not a plug for Cost Plus nor do I own Cost Plus stock!!.. Do your homework when ordering drugs!! Your default Healthcare drug supplier isn't necessarily the cheapest cost!!

    • Holly B

      Date: 12/16/2024

      They have contractors that call you from their homes and you can hear kids screaming in the background. Then they ask for sensitive information. If you ask them for a number you can call they say okay let me look at your account and hang up on you. Then if you call the main legit customer service number they tell you the notes say you won't talk to them and are not compliant even though the call went no further.

    • Keri W

      Date: 12/16/2024

      Worst pharmacy I have ever had the misfortune of dealing with. It I could give them a negative score I would. WHY does our insurance company make us use them?? It has been 8 weeks I have been with out my weekly medication because they can't figure out how to communicate and they lie about it being sent. They promise it is on its way but it never is. They say its the Doctors fault but it is not. I think I am going to have to sue them just to get any of my medication. Who do we speak to when the insurance company and the pharmacy will not give us life saving medicine??? What a joke!!! I think they are in on this together. The ***************** doesn't have to pay and the pharmacy is getting a kick back. If you can avoid this pharmacy do so at ALL cost!!!!!!!!!

    • Terry C

      Date: 12/13/2024

      The phone operators really never coincide with what they tell you. Very poor training can be the only excuse. But the company seems to revel in messing with nearly every prescription you have with them, or even those I get from my local pharmacy as they oversee our prescription plan as well. I finally had enough today and canceled my online account with them and moved all my prescriptions to my local pharmacy. Class action suit should be brought against this company at the least!

    • Shin H

      Date: 12/11/2024

      I am sitting on a bill of $6000 caused by their error and ACCREDO is taking no responsibility what so ever. Supervisor won't answer the phone. The agents are like parrot! just keep repeating protocols. This was my case.They should have informed in 2 months ago that my copay has exhausted.Instead, they kept sending me medications and now I am stuck with the bill that I have to pay out of my pocket.They told me that the way to dispute is via physical MAIL(!!) to "****** *****" the ** of operation/Customer service but there is no confirmation of receipt or follow up. By the way, she doesn't a phone number, but I found her in ********. *********. why is she so praised??? They have so many issues!! I don't know where to start. My condition worsens with stress and they cause me so much more stress getting or not getting my medication or this stupid bill.They don't even deserve 1 star.

    • AF D

      Date: 12/11/2024

      Worst pharmacy I have ever dealt with. Delayed mandatory medicine for my child and she had serious medical issues because of it. I would call and they would have me start all over. Even on the same day. I have never worked with a more inept company. There needs to be a legal investigation into their practices. Complain to your insurance and BBB and AGs office as many times as you can. If we all do it someone should do something eventually.

    • Jen A

      Date: 12/11/2024

      No stars! I am forced to use them for Prolastin-C. It's lies, incompetence, and hours fighting for meds. I've only had 2 easy months. This last go round they sent 3/4 of my meds for the month. 6 phone calls to get the rest. Ridiculous. Most months it is hours on the phone, many people, all different reasons just to get what Eversana did so seamlessly, so I know it is possible.

    • Kim R

      Date: 12/10/2024

      As a first time customer, my RX has multiple inconsistencies including the incorrect insurance company and issues with delivery address. After speaking with multiple escalations support individuals the issues were not addressed in a timely manner before the appointment date. I would not recommend using this company.

    • Alexandria P

      Date: 12/09/2024

      Not sure how this company is even allowed to operate, it should be criminal what they are doing to ******** genuinely concerned for patients needing life saving medications and they are put through the ******* all for this company to save a buck. Complete misinformation, runaround, and lies. I had them notate the direction they were giving me, so when I called a few days later, they could see it was different. Management was no help.

    • FILLIA M

      Date: 12/07/2024

      THIS IS THE MOST CHAOTIC, CONFUSED,, INCOMPETENT COMPANY I HAVE ENCOUNTERED.FOR OVER A WEEK I AM TRYING TO GET MY CANCER MEDICATION EARLY BEFORE A TRIP AND I KEEP GETTING DIFFERENT RESPONSES EVERY ******* THERE NOT OTHER COMPANY TO PROVIDE BETTER SERVICE?ZERO STARS!!AVOID USING ACCREEDO AT ALL COSTS

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