Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Express Scripts has 173 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

• 

  Express Scripts, Inc.

  4500 Alexander Blvd NE Albuquerque, NM 87107-6805

• 

  Accredo Health Group

  2 Boulden Cir Ste 1 New Castle, DE 19720-3492

• 

  Express Scripts

  PO Box 21773 Chicago, IL 60673-0001

• 

  Merck-Medco Rx Services

  5073 Ritter Rd Mechanicsburg, PA 17055-6921

Review Details

• Review fromJanine E.

  Date: 02/09/2023

  1 star
  I have wasted hours this week because of Express Scripts. This is all over a basic medication that has been on order for years. The customer service is appalling. It takes literally hours to talk to anyone. I have no option but to use this service because of my insurance - this company should not be able to operate. If there were any choice involved, no one would use them. They would not be in business. Shocking. I'm STILL on hold.

• Review fromChristy V

  Date: 02/08/2023

  1 star
  If I could give them a ZERO, I would. They have not shipped my daughters medication for over a month and I keep getting excuse after excuse. First it is verifying the script, then it is the pharmacist has to sign off, then it is a weather issue in ******* where it ships from, now we are back to verifying the script. DO NOT SIGN YOUR EMPLOYEES UP TO USE THIS COMPANY IF YOU ARE THE DECISION MAKER FOR YOUR COMPANY'S BENEFIT PLAN!!!!!

• Review fromMark C

  Date: 02/08/2023

  1 star
  They back billed my prescription 3 weeks before I even called it in which put it on the wrong calendar year. This is causing the wrong person to have paid for it and is messing up deductibles and out of pocket. 1 month and about 40 calls later they still have not fixed it. I have even had a manager from my insurance company call them in a conference call 3 times and it's still not fixed. The insurance company even mentioned the next step would be for them to file an insurance fraud case against *******.

• Review fromDiane C

  Date: 02/07/2023

  1 star
  This is absolutely horrible, same experience as all those listed below. How is this company allowed to operate this way? These are medications that peoples lives depend on how can a company be able to be so irresponsible in this and how are they not held accountable?

• Review fromStacy B

  Date: 02/07/2023

  1 star
  **************** is terrible! Phone calls must go to another country as they dont understand English very well

• Review fromMary F

  Date: 02/07/2023

  1 star
  I would give negative stars if possible. We have had two horrendous experiences trying to get our daughter's ADHD medications to her at college. We are now at 12 days since Express Scripts received her prescription from her provider. After taking a solid week to fill the prescription, Express Scripts handed it off to a delivery provider that is as incompetent as they are. No one can tell ** exactly where it is or when she will get it. In the meantime, she has run out of medication. This is a time-sensitive, medically necessary prescription that can only be filled on a monthly basis. We were not given the option to choose an expedited shipping this time. (When we tried that last time it went horribly wrong anyway, so we thought regular shipping might actually be better. Wrong.) We are cancelling other prescriptions we currently have with them. We will never, ever use this company again.

• Review fromJean A.

  Date: 02/07/2023

  1 star
  I am writing in reference to a letter I received on January 12, 2023 from ******** ******** ****** stating I owe Express Scripts money for a prescription Otezla from July of 2018 . I reached out to Otezla and they me a detail of my account with them. I was enrolled in a patient assistant support program $0 co-pay and prior I was enrolled in what they call a bridge program. I have confirmed with Otezla and they confirmed every prescription was paid for. I have documentation from Otezla
  stating that I was enrolled in these these programs. I think the breakdown is coming when Otezla was bought by Bristol Meyers, seems medical records and programs relating to this case, where not carried over. It has been 5 years. I have been off Otezla 3 years. I have documentation to verify all this. I really hope this is an error on Express Scripts part I really hope they are not trying to take advantage of people who are sick.

• Review fromDonna C

  Date: 02/06/2023

  1 star
  The absolute worst customer service ever. They cancelled a prescription without letting me know. I called 7 times and got the run around each time. Finally got a patient advocate from my insurance provider to help me. Together we spent 3 hours 26 minutes on the phone with various Accredo reps and still did not get a satisfactory result. They are a threat to human health and well-being.

• Review fromOwen D.

  Date: 02/06/2023

  1 star
  I paid for a 90-day supply of medication ($110) and they supplied me with a 30-day supply ($55). When I called customer service after the 30 days, they seemed to go down a laundry list of reasons why this happened and none of it was accurate. For example, I was told: my medication was no longer covered under my insurance; I needed a Prior Authorization (PA); my Rx was written only for a 30-day supply (even though they took payment for a 90-day supply); I needed to pay for another refill, which by the way would cost $110. After more than 60 minutes and passed to 3 different customer service reps, they confirmed: my medication was still covered under my plan; I had provided them with a PA 4-months prior; and I would need to contact my doctor to have her write the Rx for a 90-day supply in order to obtain the discount.I wrote a note to my prescriber and the next day she sent me an image of the Rx she sent, which showed she ordered a 90-day supply with 5 refills.Once again, I contacted Express Scripts and instead of them looking up my file on the Rx in question, they began going through the list of aforementioned reasons for the delay. After I assured them that none of the reasons they mentioned was the problem, my call was sent to a pharmacy consultant. The consultant made the customer service rep aware that the Rx was entered incorrectly and that there was nothing she could do. The customer service rep believed the consultant could fix the problem and the consultant told him she could not.Both customer service and the pharmacy made notes on my file and assured me they better understood the problem and that now a resolution would be forth coming. When I asked when I should expect the medication would be sent, I was told within the next 24 business hours. I told them that was unacceptable and insisted on speaking with a supervisor or manager. Instead, I was transferred to yet another customer service rep.No one offered to provide meds to tie me over.

• Review fromMatt G

  Date: 02/05/2023

  1 star
  If i could put zero or negative stars I would. Never in the last years since i got switched to them have I gone 3 months straight without having to miss at least one dose of my medication due to just simple incompetence and its getting worse. Dealing with them is a nightmare. The associates I speak to are all very nice, but this company has ONE job: send me refills of my required daily medication every month as requested. It seems so simple and for something so important to my life and the lives of im sure hundreds if not thousands of others, they couldn't muck it up worse every time. I would never EVER recommend using their service by choice. I have no choice as like many others we are bound by the insurance companies. The issues seem worse now than ever as currently this is the 3rd month in a row i will be missing doses. I called on wednesday they said they would ship next day and I'd have it thursday. I reached out on thursday and was told id have it friday. Called friday they said id have it today. It is now saturday and I am still without my refill or any contact from them explaining the delay. Now here I am, medication-less for the weekend and monday at least. Missing multiple doses can be very detrimental to my health situation. But this is their normal, it is not right from an ethical, medical and possibly legal standpoint. Can't something be done to force this HEALTH CARE company to provide said service, or at the very least, I dunno, try? So aggravating, so inefficient, so dishonest, so inept. Accredo Specialty Pharmacy specializes in failure. NEGATIVE 5 STARS.