Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health and Wellness

Express Scripts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Express Scripts has 173 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.02

    Average of 1,538 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Holly B

      Date: 04/15/2025

      Avoid at all costs. There is occasionally a helpful person but you will likely wait on hold for 6 years until you find them...

    • Steven G

      Date: 04/13/2025

      You can never get into the account online! It sucks!

    • Jenna B

      Date: 04/12/2025

      I dont normally write bad reviews but I just started using Accredo due to my insurance and have had nothing but issues. Ive called several times and spoken to different people who all contradict each other. I try to get an answer about when I can set up shipment for ******** and only get the run around. Im overdue for my last injection and they dont care. Before I started ******** my mental health was really suffering due to not being able to sleep because my skin is constantly itchy and burning. Ive had eczema my entire life and have tried everything but this is the only thing that has helped. I really dont want to go back to feeling that way but it feels inevitable at this point since they are so unwilling to simply do their job. They also erased my prescription and copay assistance entirely off the app and website and I cannot get ahold of anyone to help me. I wish I could leave negative start because they dont even deserve one star. I dont understand how they are in business or why insurance companies use them. I plan on reaching out to HR at my work to make sure how horrible their choice in insurance/specially pharmacy is.

    • Dwight O

      Date: 04/12/2025

      I used to get meds from CVS. But I thought it'd be easier to get them mailed with Express Scripts. But their refilling was not consistent. Plus I started getting duplicated med from CVS and Express Scripts. ES never told me to cancel my current distributor.I've decided to delete me account and just pick up meds at ***.

    • Steve B

      Date: 04/11/2025

      Worst company we have ever dealt with. Claimed they won't send the second dose until we pay for the first dose....which we never received to begin with. On hold for hours! Talked to 5 different people and got 5 different answers in one day...mind you, this was after being on the phone for 4 hours. ***************** very, very rude! Went through ********* specialty clinic out of **********, ****...can pick meds up in ****************...took just one quick phone call...authorization from dr....And we're back on track. Very nice people ! As far as Accredo...I do NOT recommend them at all. Horrible everything!!!! Don't waist your time with this "so-called" company. I don't know how they can stay open....Notify Better Business Bureau!Negative 10 is my opinion along with many others!!

    • Christy G

      Date: 04/09/2025

      ****** is always changing policies, they can't just leave stuff alone. This is by far the worst decision they have made making us go through express scripts..I can't get my prescription that is usually easy to get even though my ** is requesting I'm on it. This company doesn't have their s*** or website together. It's ridiculous. If something is working fine, leave it alone TARGET. I do not recommend express scripts. Been on the phone with them all week, I just gave up.

    • Elizabeth C

      Date: 04/08/2025

      Horrible experience dealing with this pharmacy. If your insurance allows you to use another company, DO IT. Took six weeks to get one prescription filled due to their complete incompetence

    • Mindy K

      Date: 04/06/2025

      If I could choose zero stars, I would. This company is so incompetent, it's unbelieveable. I missed doses so many doses of of my biologic, I had to switch medications. Every phone call they would promise it would "ship in 2 days." ******* alert: it never did. Even after we escalated the case to a supervisor. They promised to make sure the medication shipped and would call me to confirm. I never heard a word. The phone representatives are rude and cold. The last one I talked to had a smoke detector beeping a low battery tone throughout our phone call. Really professional. She told me she "couldn't even hear it, but people kept mentioning it to her."Now I have been trying to get a receipt showing how much I paid, for my co-pay assistance program. I have made 3 phone calls. They've told me they've emailed it and mailed it, and I have still not received anything. I have a $7,000 bill due soon that would be covered if I can get this receipt. They do not care one bit about their customers. I would not recommed them to my worst enemy.

    • Stephanie E

      Date: 04/05/2025

      If your insurance requires you to use Express Scripts stay clear! There's nothing Express about their service instead quite the opposite of express. I found one great customer service agent, **** and she let me know that I could also have my prescriptions filled locally at *********. I will now have to ask our doctors to send new prescriptions to *********. DON'T EVEN PLACE AN ORDER UNLESS YOU CAN WAIT UP TO 2 WEEKS TO GET YOUR FIRST FILL.

    • Rob B

      Date: 04/03/2025

      Worst company EVER!!! I have spent 72 hours,,,,,yes 72 hours on the phone with these inept clowns, I have a ******* debit card which they either refuse to bill or don,t know how, They think I have a balance of $18,000.00 which I do not. I get a different reason every time I call and have yet to receive my medicine, NEVER had this problem with Soleo Health.

    Express Scripts is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.