Complaints

This profile includes complaints for Medicredit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Medicredit, Inc.

  PO Box 505600 Saint Louis, MO 63150-5600

  
• 

  Medicredit

  13906 Promenade Green Way Louisville, KY 40245-5918

  
• 

  Medicredit, Inc.

  906 Rain Forest Pkwy STE 300 Columbia, MO 65202-3796

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested an itemized statement for overdue OBGYN bills that had been sent to MediCredit inc on November 23rd. The lady I spoke with gave me a callback number if I had further questions. I did not called them directly on this occasion as I was forwarded to their office. After a week of waiting, I decided to call the number given to me to ask where the statement had been sent. The number sends you to a recording asking if you can hear them OK, and if you want to hear about a promotion. If the recording hears you say “no”, it hangs up on you and blocks your number, as it did to me. After another week of waiting, 3 itemized statements (all for the exact same 4 doctors bills) arrived with 3 different case numbers. There is a phone number on the statements “if you have any questions”. This is the exact same number I called a week earlier, same recording and everything. The number prevents you from speaking with anyone, and is only there to record you saying “yes”. And has now blocked two different phone numbers I have called them from because I didn’t want to hear about any promotions, but wanted to speak with someone about my debt.

  Business Response

  Date: 12/14/2022

  Medicredit has received the complaint filed by ****** ****
  and has conducted a thorough investigation. We apologize for any confusion
  or inconvenience experienced by the consumer. Account numbers ending in –****
  and –**** were placed with our office on 06/30/2022 by our client, ***** ******.
  Account number ending in –**** was placed with our office on 09/05/2022 by our
  client, ***** ******. Per the request of the consumer in this complaint, a
  member of management will reach out to the consumer. If the consumer needs
  further assistance, please reach out to Medicredit directly. Thank you.

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to reach medicredit for an itemized statement and confirmation regarding two seperate bills I've recieved for 160.00 each. All phone numbers are busy.

  Business Response

  Date: 11/23/2022

  We are in receipt of the complaint filed by **** ********** and have thoroughly reviewed this matter.  We apologize for any confusion
  or inconvenience experienced by the consumer. The account in question was
  placed with our office on 09/10/2022 by our client, ********** ******** ********. Our records indicate that on 10/12/2022 and 11/12/2022 an
  itemized statement was sent to the address listed on file for the consumer. Please
  allow the appropriate time for the statement to be received. In order to
  protect the consumer’s information, we are unable to attach a copy of the
  itemized statement to our response without a HIPAA Authorization on file. If
  the consumer needs further assistance please reach out to Medicredit directly. Thank
  you.

• Initial Complaint

  Date:11/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple attempts to resolve a debt with this company to remove from years ago. I have sent now 2 certified letters to them to resolve the debt situation on both 5/13/2022 and 10/18/2022 (Attached for review). They have not responded to any of my requests and I am looking for a resolution. They are not trying to help resolve the situation but continue to report a collection to my creditors.
  
  This transaction is from 2016
  account: ********

  Business Response

  Date: 11/21/2022

  We are in receipt of the complaint filed by ****** ****** and have thoroughly reviewed this matter.  We apologize for any
  confusion or inconvenience experienced by the consumer. The account in
  question was placed with our office on 01/19/2018 by our client, ****** ****** ********. We are currently working diligently with our client, to
  resolve the consumers concern. We are requesting additional time to fully
  research this matter to reach an acceptable resolution. Thank you.

  Customer Answer

  Date: 11/21/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:

  I actually found an additional certified mail receipt (Attached) in which I asked to resolve this with them. Actually a total of (3) communications now. I have made attempts to pay them and resolve. I feel that Medi Credit is holding me hostage and not permitting me to resolve negatively impacting information to my credit report. They are asking for more time which is unacceptable since they have had my requests since May, August, and then in October. I am requesting that they stop reporting this to all 3 of my creditors.
  
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 11/23/2022

  We are
  in receipt of the complaint filed by ****** ****** and have thoroughly reviewed
  this matter.  We apologize for any confusion or inconvenience experienced
  by the consumer. The account in question was placed with our office on 01/09/2018
  by our client, ****** ****** ********. At this time we have reached out to our
  client requesting assistance. In reviewing the consumers account, it appears that
  there was also a CFPB filed and a response will be provided to the consumer through
  the CFPB portal. If the consumer needs further assistance please have them
  contact Medicredit directly. Thank you.

  Customer Answer

  Date: 11/29/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  There is still no response to resolution in either portal both BBB and CFPB. Complaints were submitted at exactly the same time.
  
  I am now demanding that this be removed immediately. Medi Credit is blocking me from making major financial decision.  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:10/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a medical collection bill from a COVID test for my daughter in 2021. I paid $50 towards my bill and tried to dispute/settle the remaining balance. I have written letters, called and left voicemails, and no one from Medicredit will return my call. I am looking to settle the balance for the 80% discount that they offered, but I want them to include the $50 that I already paid into that. They have terrible customer service and that is why this has been going on for a year and a half.

  Business Response

  Date: 10/25/2022

  We are
  in receipt of the complaint filed by ******** **** and have thoroughly reviewed
  this matter.  We apologize for any confusion or inconvenience experienced
  by the consumer. The account in question was placed with our office on 3/21/2022
  by our client, ****** ******* *****, Inc. We are currently working diligently
  with our client, to resolve the consumers concern. We are requesting additional
  time to fully research this matter to reach an acceptable resolution. Thank
  you.

  Customer Answer

  Date: 11/03/2022

  My complaint was not answered. The response from the business stated that they needed more time to research it. I was giving them more time but have not heard anything.

  Business Response

  Date: 11/04/2022

  We are in receipt of the complaint filed by ******** **** and have thoroughly reviewed this matter. We apologize for any confusion or
  inconvenience experienced by the consumer. The account in question was placed
  with our office on 03/21/2022 by our client, ****** ******* *****, Inc. After further
  review the client has advised they can only accept a 20% discount on the
  remaining balance. If the consumer needs additional assistance, we ask the
  consumer to reach out to the client, ****** ******* *****, Inc. to complete the
  financial assistance screening. Thank you.

• Initial Complaint

  Date:10/11/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you about this company Medicredit...they are like harrassing us at home with phone calls and mail..about a debt collection that doesn't exist!!! I had a medical procedure in Mars 2022 that is paid in full in June 25th 2022 to *************************************..but these peoples are trying to get us pay $74.64 for nothing!!!! I don't even know how they have all our informations!!! I called the hospital facility about this payment and they said there $0 balance in my account and they send us a copy of the proof of payment...and even they confirmed that they never placed my account into debt collection because there is just no doubt to collect!!! So I want to tell them to delete this account information from their database and to STOP harrassing us with these calls and their mails...Just STOP.

  Business Response

  Date: 10/13/2022

  We are in receipt of the complaint filed by ******************** and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on September 26th,2022 by our client, **************************************. Due to the complainant stating ***** and Desist in their Better Business Bureau complaint,please provide additional clarification on the matter. If the complainant wishes for the Cease and Desist to be upheld; our offices are legally unable to send any documents or communications that have been requested. If the complainant wishes to retract the Cease and Desist our offices will be able to better research and respond to the complaint. At this time would the complainant like the previously mentioned ***** and Desist to stay in place? If the consumer needs further assistance please have them contact our office directly. Thank you.

  Customer Answer

  Date: 10/13/2022

  Complaint: 18200622
  
  I am rejecting this response because:

  I don't understand what they said in their response!!!! I need more information to dessmiss this case.

  I want to know WHERE DID THEY GET OUR PERSONAL  INFORMATIONs ....and then to Stop contacting us about this payment for something that doesn't exist!!!

  I contacted St ************** center about this issue and they said they never contacted this Medicredit company  for anything...and I am attaching this document they send me today  as a proof of the payment I did in June 2022 and stating  the balance is $0 as of today. I have no debt to pay to anyone!!!!

  So I think it's my right to know who sent our  information to this company and why they didn't let us know before contacting them!!!!!  If  there is  really  any debt that I have to pay  to someone at least I have the right  to know who is this person or institution,and they shoud send me a bill...a correct and official  bill at least.
  
  
  Sincerely,
  
  ********************

  Business Response

  Date: 10/18/2022

  We are in receipt of the complaint filed by ******************** and have thoroughly reviewed this matter.  We again apologize for any confusion or inconvenience experienced by the consumer. Due to the complainant stating ***** and Desist in their Better Business Bureau complaint, our offices are legally unable to send any documents or communications that have been requested. Should there be any information the patient wishes to provide, we ask them to submit it for further review. If the complainant wishes to retract the Cease and Desist our offices will be able to better research and respond to the complaint. At this time would the complainant like the previously mentioned ***** and Desist to stay in place? If the consumer needs further assistance please have them contact our office directly. Thank you

  Customer Answer

  Date: 10/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and doing my research and calls to the *************************************...I have the confirmation that my balance is $0.00    So I just want to dismiss this case and disregard any future correspondance from this Medicredit agency.( And this is exactly what they told me to do at St Davids M C).

  So please no more contact or calls or anything from this company.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted MediCredit Inc. 5 times as of October 3rd to resolve and dispute multiple debts that they have posted to the three credit bureaus on my behalf every month for 4 years. The debts they are attempting to collect are under a name and birth date that is not mine, therefore a debt that is not my legal responsibility to pay. They refuse to remove the debts or hault posting to my credit that the debts have not been paid. They also refused to speak with me because the debts they showed needing collection were not for me, yet continued to post to all three credit bureaus that they were. They proceeded to attempt to gain my current address, DOB and other personnel information to attempt to fix their mistake on the back end and put the debts that were not ever in my name, in my name moving forward, which I denied allowing. In conclusion, they stated having no record of ********* ****** having any debt or any account needing debt collection from their agency and to this day have refused to inform the credit bureaus of this discrepancy and make this right on my behalf. I am 25 years old, started my first company, and am unable to obtain a credit card whatsoever because of the false debts they have posted to Equifax, Transunion and Experian.

  Business Response

  Date: 10/07/2022

  We are
  in receipt of the complaint filed by ********* ****** and have thoroughly
  reviewed this matter.  We apologize for any confusion or inconvenience
  experienced by the consumer. The accounts in question were placed with our
  office from 08/01/2020 to 05/24/2022 by our clients, ******* ********** ** ***** ******** – **** and ******* ********** ** ***** ******** ********** – ****. Medicredit has contacted our client regarding the consumer’s
  complaint, they have reviewed and updated the account to reflect the correct
  responsible party. Additionally, our client has indicated the matter should be
  removed from credit reporting. A deletion request was submitted to the credit
  reporting agencies for the accounts in question. Please allow the appropriate
  time for this to be updated with the credit reporting agencies (CRAs). If the
  consumer needs further assistance please have them contact Medicredit directly.
  Thank you.

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I viewed a printout of my credit record and found some errors. I believe that these items are damaging my credit file and costing me too much time and money every year.
  
  These disputed accounts were claimed to have been accurate or verified. DISPUTE REASON: "CONTRACTS WERE CANCELLED" "NO CONTRACT EXIST" These accounts are still inaccurate and need to be corrected or deleted as soon as possible; Here are the things that I want to be verified as accurate:
  
  Alleged Creditor: MEDICREDIT INC
  Alleged Original Creditor Account: NOVANT HEALTH ROWAN MEDICAL CE
  Debt Collector’s Account Number: 150560
  Alleged Debt Amount or Balance: $59.00
  
  Cc: C******* ********* ********** ****** **** *** **** **** ***** **** *****
  
  Cc: ******* ***** ********** *** ************ *** ** *********** ** *****

  Business Response

  Date: 09/27/2022

  We are in receipt of the complaint filed by ******* ****** and have thoroughly reviewed this matter. The consumer’s account referenced
  in the complaint is no longer with Medicredit and Medicredit no longer has
  information pertaining to the account.  To the extent the consumer still
  has questions, we encourage them to contact the Creditor - or any new
  collection agency that may be performing collection efforts on behalf of the
  Creditor - directly.  Medicredit has
  acted appropriately and in good faith with regard to the consumer’s account.

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 04/13/2020 Amount of money I have paid: $446.50 Business committed to provide: none The nature of this dispute. #1. online services are not recognized when trying to gain access. #2. MyHealthOne was the access portal to this acct but was not notified in any way this account was sold to Medicredit. #3. Since I have been lead to believe this account was still being paid through MyHealthOne, I heard nothing about this account until 09/21/2022 from Medicredit. I cannot find out FOR SURE what I've paid and what is owed. Until that is resolved I'm not at liberty to negotiate or satisfy payment. to Medicredit. Account# *********

  Business Response

  Date: 09/22/2022

  We are in receipt of the complaint filed by ******************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 09/20/2022 by our client, **********************. Due to the complainant stating no further contact in their Better Business Bureau complaint, we have placed a Cease and Desist and the consumer should not receive further contact regarding this account. If the complainant wishes for the Cease and Desist to be upheld; our offices are legally unable to send any documents or communications that have been requested. If the complainant wishes to retract the Cease and Desist our offices will be able to better research and respond to the complainant. At this time would the complainant like the previously mentioned ***** and Desist to stay in place? If the consumer needs further assistance please have them contact our office directly. Thank You.

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would also like to retract the Cease and Desist. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call from ********** saying I owe a balance to *** ******. I asked them for a copy of the bill I supposedly owe. They sent me a copy of a bill. I called *** and gave them the account number that is on the bill. *** does not use that account number formation. I have no bill in their office and never saw the Dr in question. Also *** said they do not use ********** as a debt collector.

  Business Response

  Date: 09/21/2022

  We are
  in receipt of the complaint filed by ****** ******* and have thoroughly
  reviewed this matter.  We apologize for any confusion or inconvenience
  experienced by the consumer. The account in question was placed with our
  office on 05/16/2022 by our client, *** ******* *********** ****** ***********. Due
  to the complainant stating no further contact in their Better Business Bureau
  complaint, we have placed a Cease and Desist and the consumer should not receive
  further contact regarding this account. In order to review this matter further,
  please provide a copy of a police report and copy of the complainant’s driver’s
  license so that we may further review for possible identity theft. If the
  consumer needs further assistance please have them contact ********** directly.
  Thank You.

• Initial Complaint

  Date:09/13/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been constantly trying to get this resolved with this company. They keep calling me and sending me bills i do not owe.. My account # ******* for what they say i owe 7/27/2021 $145.00, 7/27/2021 $331.00, and 8/2/2021 $230.00. I am on ******** and Medical I am fully covered. I have called my ******** representative and they even said these bills were paid. This company is also sending these bills under another account #********* which is not my account #. My ******** company also sent me the information about my account and it shows i owe nothing. I am tired of being harassed and i want this to stop!!!

  Business Response

  Date: 09/15/2022

  We are in receipt of the complaint filed by ***************************** and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account number ending in ***** was placed with our office on 04/07/2022 by our client, ******************* ***************. At this time, this account is reflecting a $0.00 balance. The two additional accounts in question are not with our office and Medicredit does not have any information pertaining to the accounts. If the consumer needs further assistance please have them contact ******************* *************** directly.Thank You.

  Customer Answer

  Date: 09/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************