Business Profile

Collections Agencies

Medicredit, Inc.

BBB Accredited Business A+Rated by BBB

This business has 1 alert

Pattern of Complaints

Important information

Customer Complaint:
BBB has received consumer complaints which allege Medicredit is trying to collect on a debt that is not owed, difficulty trying to pay off a debt, difficulty getting inaccurate posts to credit reports removed, and difficulty contacting a representative of the company. Medicredit has addressed concerns brought to its attention.

Complaints

This profile includes complaints for Medicredit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

191 total complaints in the last 3 years.
60 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has lied so many times I do not know who they are. They deny who owns them. They misrepresent who owns them. I cannot get a straight answer to take them to court. Their corp structure is so complex they are buried within several companies. I do not owe them anything, but they believe I have to prove I don't owe them. That ain't the way it works. They refuse to validate the debt. The lies have been too many to **** through. I believe this is a scam by the originating company, but Medicredit does not care. They make money through collections. And they do not believe a thing you tell them.
Business Response
Date: 07/02/2025
We are in receipt of the complaint filed by ******* ******** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. Medicredit is contracted with ******************** to provide billing services. Accordingly, Medicredit serves as an extension of HCA *********************************. The account in question was placed with our office on June 10, 2025 by our client, ********************. Per the consumers request via phone conversation, a courtesy call was completed by a member of the Medicredit management team on 6/30/2025 to discuss the consumers concerns. At this time, we have confirmed that the balance on the account was determined by the consumers insurance having applied a $320.00 copay amount and an additional courtesy call will be completed by a member of the Medicredit management team to discuss the account balance further. Due to the consumers request via call, Medicredit has applied a Cease and Desist on the account and the consumer should not receive further contact regarding this account. Due to this Cease and Desist, our offices are legally unable to send any documents that have been requested, such as a debt validation. If the consumer wishes to retract the Cease and Desist our office will be able to better research and respond to the complaint. At this time, would the consumer like the previously mentioned Cease and Desist to stay in place? If the consumer needs further assistance they have been provided direct contact information for the Medicredit management team and can continue to contact our office for further discussion of their concerns. Thank you.
Initial Complaint
Date:06/20/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Medicredit is trying to collect a debt I do not owe. All bills regarding the medical issue were to be paid by workers comp. They call me every other day and are harassing me about it. They refuse to listen to me and won't even accept proof that it is a workers comp claim.I am about to have my lawyer file harassment charges against the company.I cannot currently find the email about this from my workers comp company.
Customer Answer
Date: 06/21/2025
******
Business Response
Date: 06/24/2025
We are in receipt of the complaint filed by *** ****** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on May 27, 2025 by our client, ************************. Any potential workers compensation information was not available at the time of placement and Medicredit is happy to look into this matter further if the consumer has additional insurance information to provide.The consumers account was not submitted to the credit reporting agencies (****) while placed with Medicredit. Due to the consumer stating that they would like no further contact from the business, Medicredit has applied a Cease and Desist on the account and the consumer should not receive further contact regarding this account. If the consumer wishes to retract the Cease and Desist our offices will be able to better research and respond to the complaint. At this time would the consumer like the previously mentioned Cease and Desist to stay in place? If the consumer needs further assistance, please have them contact our office directly. Thank you.
Customer Answer
Date: 07/29/2025
My complaint has been resolved by the business, and it has been removed from my credit report and no more calls from the business and I am satisfied.
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These are not my charges. I had no services rendered on 04/25/25 nor have I been to an er this year.
Business Response
Date: 06/20/2025
We are in receipt of the complaint filed by ****** ******* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The reference number ********* provided within the complaint includes two account numbers that were placed with our office on June 6, 2025 by our client, *************************** of **. Account number ending in ***** is related to a date of service of January 28, 2024 and account number ending in ***** is related to a date of service of February 15, 2024. If the consumer does not believe these accounts belong to them, please have them contact Medicredit directly for further assistance. Thank you.
Customer Answer
Date: 06/20/2025
Complaint: 23492999

I have reviewed the business' response and am rejecting it because:

I require a detailed invoice from the company..

Sincerely,

****** *******
Business Response
Date: 06/27/2025
We are in receipt of the response filed by ****** ******* and have thoroughly reviewed this matter. First and foremost, we would like to again apologize for any confusion or inconvenience experienced by the consumer. A member of the Medicredit management team will be reaching out to the consumer to review the accounts and discuss the consumers request for a detailed invoice. Medicredit has acted appropriately and in good faith with regard to the consumers accounts. If the consumer needs further assistance, please have them contact Medicredit directly. Thank you.
Initial Complaint
Date:06/16/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
media credit called, wouldnt talk and wont hang up.
Business Response
Date: 06/18/2025
We are in receipt of the complaint filed by ***** ****** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on June 10, 2025 by our client, HCA ******************. Medicredit did make a call to the phone number listed on this complaint on June 16, 2025 in an effort to assist the consumer with their account. Per the request of the consumer in this complaint for no further contact from the business, Medicredit has applied a Cease and Desist on the account and the consumer should not receive further contact regarding this account. If the complainant wishes to retract the Cease and Desist our offices will be able to better research and respond to the complaint. At this time would the consumer like the previously mentioned Cease and Desist to stay in place? If the consumer needs further assistance please have them contact our office directly. Thank you.
Initial Complaint
Date:05/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Started receiving calls from this place claiming I owe for medical debt when I owe nothing. I receive calls all hours of the day and night. Started getting ***** voice ****** in 24 hours. I have nothing to do with this company and do not want to be harassed anymore. I do not even live in the state they claim I owe.
Business Response
Date: 05/28/2025
We are in receipt of the complaint filed by ******* M and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the complainant.The account in question was placed with our office on March 18, 2025 by our client, *************************. Due to the complainant stating that they would like no further contact by the business, Medicredit has applied a Cease and Desist on the account and the complainant should not receive further contact regarding this account. If the complainant needs further assistance,please have them contact Medicredit directly. Thank you.
Customer Answer
Date: 05/29/2025
Last name is ********.
Business Response
Date: 05/30/2025
We are in receipt of the response filed by ******* ******** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the *********** previously stated, Medicredit has applied a Cease and Desist on the account and the consumer should not receive further contact regarding this account. If the consumer needs further assistance, please have them contact Medicredit directly. Thank you.
Customer Answer
Date: 06/02/2025
Still receiving voicemails all hours of the day and night. Nothing has changed.
Business Response
Date: 06/06/2025
We are in receipt of the response filed by ******* ******** and have thoroughly reviewed this matter. We again apologize for any confusion or inconvenience experienced by the consumer. Medicredit has applied a Cease and Desist on the account as of 05/28/2025 for the phone number included on the complaint. Our records show the last attempted contact to the phone number in question was made on 05/23/2025 and there is no history of further call attempts made after the Cease and Desist was applied. If the consumer needs further assistance, please have them contact Medicredit directly. Thank you.
Initial Complaint
Date:05/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 5, 2024 I suffered a broken hip and was transported by EMS to HCA *************************. I received emergency surgery and a hip replacement that afternoon and evening. ************** ***, my insurance company, has denied $4829.83 of the hospital bill with no explanation of what was denied or why. According to the terms of my coverage, this bill should be covered in full . I have filed an appeal with ***** which is attached. The hospital has now turned this over to a Medicredit, Inc. in **************, **, a collection agency, and they are ******* me for payment on a weekly basis even though I have informed them in writing that the charge is under appeal with my ********** the meantime, I have been unable to reach anyone at ***************************** either in **************** or Accounts Payable to seek an explanation. When I call, the AI assistant at the hospital asks for my account number. When I provide this, I am immediately shifted to the collection agency and am blocked from speaking with anyone at ************. I have no way of finding from them what services were denied.I am also filing a claim against HCA ************************* for preventing me from speaking with anyone at the hospital who can give me information about the charges being billed. I need to be able to speak with a hospital representative and not be shifted automatically to the collection agency. This is a bad business practice on the part of the hospital. I also need to stop the collection agency from ******* me constantly for a charge that is under appeal and awaiting resolution.
Business Response
Date: 05/23/2025
We are in receipt of the complaint filed by ********* ******* and have thoroughly reviewed this matter. Medicredit strives to provide excellent customer service and would first like to apologize for any confusion or inconvenience experienced by the consumer. The consumer will be contacted by a customer service representative for discussion of their concerns. Thank you.
Customer Answer
Date: 05/27/2025
Complaint: 23358726

I have reviewed the business' response and am rejecting it because: My complaint is that Medicredit continues to call and dun me for payment when they have been informed by phone and in writing that I have an appeal filed with my insurance carrier, ************** PPO, to resolve the charges made by HCA ************************* for hip surgery services that the insurance company did not pay - according to my policy terms, the charges should be covered. HCA ************************* has turned the charges over to Medicredit for collection.
I do not know what charges were denied by Aetna or why and am awaiting the response to my appeal from Aetna. In the meantime, the hospital has blocked me from speaking with anyone at the hospital and they automatically switch me over to Medicredit who cannot address my concerns or answer any questions that are directed at the hospital. They simply keep calling to tell me THE AMOUNT IS STILL DUE NOW EVEN THOUGH IT IS UNDER APPEAL WITH THE INSURANCE CARRIER.
Therefore, Medicredit's current response that they simply will call me again is not satisfactory. They have been informed repeatedly that we need to wait to hear the result of the insurance appeal and that I will not pay until the appeal is resolved. There is nothing more to discuss with Medicredit. They know the status and have been informed in writing. They cannot address my concerns with, and questions for, the hospital that made these charges and, along with the hospital, are preventing me from dealing directly with the hospital. Because they are a collection agency they also cannot address my concern or answer any questions I have for Aetna. They continue to call and call me to dun me to pay now.
Simply put, I do not need one more in a series of phone calls from Medicredit telling me to pay now even though an appeal is pending. There is no way they can address my concerns because they are a collection agency and not the hospital that made the charges in question and they are not the insurance carrier that is considering my appeal. Medicredit needs to stop calling me and ******* me until the appeal with the insurance carrier is resolved. I will deal with any amount due when I have had responses from the hospital and from Aetna.

Sincerely,

********* *******
Business Response
Date: 05/30/2025
Medicredit has received the response filed by ********* ******* and we would like to again apologize for any confusion or inconvenience experienced by the consumer. Upon receipt of the consumer's concern, we conveyed this information to our client, HCA FL *****************, and they have conducted a thorough investigation of the account in question. As a result of the review, coding corrections were made and it was determined that a corrected claim would need to be resubmitted to the consumers insurance carrier. This can take from ***** days for insurance to process. We appreciate the consumers patience while insurance reprocesses the claim. To address the consumers request of no further contact by Medicredit a Cease and Desist has been applied and the consumer should not receive further contact regarding this account. If the consumer wishes to retract the Cease and Desist or needs further assistance please have them contact our office directly. Thank you.
Customer Answer
Date: 06/03/2025
Complaint: 23358726

I have reviewed the business' response and am rejecting it because: I accept their explanation that Medicredit has contacted HCA ************************* and the hospital has admitted a coding error and resubmitted the claim to the insurance company. Medicredit will stop ******* me for payment of a charge I do not owe. This is excellent news. However, I am unwilling at this time to close the claim because the issue of coverage of my hospital bill has not been resolved. I will need to wait until I hear from the hospital and Aetna that the claim has been covered by Aetna before the problem actually is solved. Then I will be able to close the claim. Thank you.

Sincerely,

********* *******
Initial Complaint
Date:05/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I told the companies that are saying I owe these monies from 8/12/24 from ******************* nh im disabled. I only have ******** and only receive SSDI FOR MONTHLY INCOME. They continue to harass me now offering a settlement? I do not have and will not have any monies to pay.
Business Response
Date: 05/22/2025
We are in receipt of the complaint filed by ***** ******** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account ending in ***** was placed with our office on January 31, 2025 by our client, ****************************. The account ending in ***** placed with our office on January 27, 2025 by our client, ****************************. Upon receipt of the consumers complaint,Medicredit has contacted our clients and they have confirmed the consumers insurance was billed and the accounts are correct as listed.

Due to the consumer stating harassment in their complaint, Medicredit has applied a Cease and Desist on the accounts and the consumer should not receive further contact regarding the accounts. If the consumer needs further assistance please have them contact our office directly. Thank you.
Initial Complaint
Date:05/15/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I owed money to a local hospital for services rendered in 2021. I was slow on paying back, and I started getting collection bills from Medicredit. I paid Medicredit's bills. Then a few months later, I got bills from the original hospital. I didn't realize they were for the same account since I went to the hospital for a different issue since (2023) and thought I was paying those bills. I recently went to the hospital again (2025) and I just got a bill. When I went online to pay, I saw a charge for the original charge in 2021. I have notes of what I paid on the specific dates, but I went to get on my checking account and, of course, now it is too late to access 2021 records. I went on Medicredit site, since they later sent another bill for collection in 2023 for the bills that were already paid off. So I paid Medicredit $209.21 AND the hospital $209.21. Medicredit never paid the hospital, they just took the money and ran. I don't expect to get the $209.21 back, especially since I'm not going to upload receipts and hospital bills on here (that would be sharing protected health information publicly), this is just to let people know not to trust Medicredit and keep all of your receipts because they have no problems with trying to scam people. Shame on them!
Business Response
Date: 05/19/2025
We are in receipt of the complaint filed by **** ******* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on October ******* by our client, ******************. The consumers account is no longer with Medicredit as of May 26, 2022 and Medicredit no longer has information pertaining to the account. ********************** maintains high levels of professionalism and follows rigorous policies and procedures to ensure compliance with applicable federal and state laws. As such, Medicredit vehemently denies any allegations of inaccuracies or unlawful disclosure of information. If the consumer needs further assistance, please have them to contact ****************** directly. Thank you.
Customer Answer
Date: 05/21/2025
Complaint: 23336507

I have reviewed the business' response and am rejecting it because:

Their statement, "The consumers account is no longer with Medicredit as of May 26, 2022 and Medicredit no longer has information pertaining to the account." is not true. Here is a picture from a bill from Medicredit on August 22, 2023. I paid Medicredit for this bill on 03/13/23 when it was originally billed, and it showed as still owing on 06/16/23 on the St. Mark's/Mountain Star site. I received the above bill on 08/22/23 from Medicredit for the same amount. So I paid the same bill on Medicredit twice and once on the ********'s site. For it to show as an owed balance on 08/23/23 would mean that Medicredit didn't pay the creditor on 03/13/23. Since I kept receiving the same bill from Medicredit after already paying them, they were not keeping track of payments received and sending out repetitive, fraudulent bills.
"Medicredit maintains high levels of professionalism and follows rigorous policies and procedures to ensure compliance with applicable federal and state laws. As such, Medicredit vehemently denies any allegations of inaccuracies or unlawful disclosure of information." That isn't a statement of actual fact or proof of no wrong-doing. And where did "unlawful disclosure of information" come from because that wasn't part of this complaint, so it didn't need to be part of your response. Maybe there have been other complaints from people of such and that was the blanket statement you gave them, similar to the blanket statement above. (**************************************************************************) and (************************************************************************) These links show of other people with complaints and court cases against Medicredit's frequent harrassing phone calls and lack of transparency in charges. I as well, got the same type of phone calls and bills and when I called them back saying I have the bill and the receipt of paying it, only then did the phone calls and bills decrease, but still didn't stop. Also, when I called them to ask for an itemized list of payments made, they, conveniently for them, couldn't access one. This is a dishonest company deserves to be looked into by the ************************ (***), financial institutions, law enforcement agencies (like the ***), and consumer protection organizations for fraud.

Sincerely,

**** *******
Business Response
Date: 05/22/2025
We are in receipt of the response filed by **** ******* and have thoroughly reviewed this matter. We again apologize for any confusion or inconvenience experienced by the consumer. As previously stated, the account in question was placed with our office on October 28, 2021 by our client, ***************** and the account is no longer with Medicredit as of May 26, 2022.The attached statement dated August 22, 2023,is for two accounts placed with ********************** by our client Peak Orthopedics. The Peak Orthopedics account ending in ***** was placed with our office on August 14, 2023 and the account ending in ***** was placed with our office on August *******. Both the accounts for Peak Orthopedics were closed from our office on September 27, 2023. At this time, all above-mentioned accounts are closed with Medicredit and Medicredit no longer has information pertaining to these accounts. To address the consumers request for no further contact by the business,Medicredit has applied a Cease and Desist and the consumer should not receive future contact.

If the consumer needs further assistance, please have them contact the Creditors directly. Thank you.
Customer Answer
Date: 05/28/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. I just wanted this to show to be a warning to to others about this company.

Sincerely,

**** *******
Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying contact a representative from Medicredit to pay off my debt in full. I have made multiple phone calls but have not been able to reach a representative. After Ive been waiting to be connected over the phone I eventually get a message in Spanish and then am told that my call could not be connected and the voicemail box is full.
Business Response
Date: 04/23/2025
We are in receipt of the complaint filed by ** ****** and have thoroughly reviewed this matter. First and foremost, we would like to apologize the consumers experience was not elevated to meet our sole mission and values. We strive to provide excellent customer service to ALL consumers. The account in question was placed with our office on October 7, 2024 by our client, ********************************. After reviewing the complaint with our client, it has been confirmed that the account is reflecting a $0.00 balance after the consumers payment was received on April 18, 2025. On April 22, 2025, an attempt was made by a member of Medicredit management to contact the consumer regarding their concerns but was not able to speak with the consumer.The consumers account is no longer with Medicredit and Medicredit no longer has information pertaining to the account.
To the extent the consumer still has questions, we encourage them to contact the ******************************** directly. Thank you.
Customer Answer
Date: 04/23/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

** ******
Initial Complaint
Date:04/14/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MediCredit continues to call about medical debt, I do not have any medical debt or owe anything to MediCredit
Business Response
Date: 04/15/2025
We are in receipt of the complaint filed by ***** ****** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the complainant. Medicredit did make calls to the phone number listed on this complaint. However, ***** ****** is not the intended recipient of our call. We have removed this phone number from our system on April 15, 2025. Thank you.
Customer Answer
Date: 04/15/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

***** ******

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Medicredit, Inc. is BBB Accredited.