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Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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Enterprise Rent-A-Car has 2543 locations, listed below.

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    Customer Review Ratings

    1.39

    Average of 876 Customer Reviews

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    Review Details

    • Yvonne O

      Date: 12/02/2022

      After I had an unpleasant conversation with a woman who at the time worked at the West Colonial location, I believe her name was ******* cannot remember her name I'll refer to her as ***** she placed me on a do not rent list. Wow I've been a customer for years well I guess it all worked out for her I hear she now works for enterprise corporate my suggestion to you is that you please keep these self entitled *****'s out of the local areas she obviously was not used to people standing up for themselves (She was totally disrespectful) or she wasn't going to allow me to speak up for myself , Enterprise you are not too big to fall #Do Better

    • Tyler C

      Date: 11/30/2022

      I rented a vehicle from enterprise and received a confirmation email. Upon arrival, I was informed that they were out of rental cars and there was nothing they could do. Horrible customer service.

    • Maria R

      Date: 11/25/2022

      We rented a car and had to swap it 3 times due to mechanical issues and on top of that the employees would give me attitude and accused me of just wanting to swap int cars because I feel like it so I called corporate and told them so they swapped the car again but its still the same problem..the car shakes to much and tire pressure goes too low everyday..they dont maintain their car on checks and gave you attitude when it comes to safety concerns.

    • Dale D

      Date: 11/25/2022

      Enterprise has consistently let me down. They have not been able to 'Pick me up' when they said they would and they have taken reservations and given me confirmation numbers several times and not had any cars available when I arrived to pick them up. When I attempted to complain about their service, the Sales Rep told me that I was being rude and hung up on me. This particular millennial robot was named ******** and 'worked' at the Uniontown, Pa. location. I say 'worked' with quotes because she obviously doesn't know how to rent a car, has zero people skills or any consideration what-so-ever. She just talked over me and then hung up. Based on Enterprise's overall customer rating of 1.6, I assume I'm not alone. It is truly disgusting that a large company like this can be so inconsiderate and uncaring. Apparently, all that matters is the money.

    • Taylor V

      Date: 11/23/2022

      I picked up my rental from the Enterprise off of Warm Springs and Durango in ********* and I was assisted by *****. If anyone should be in charge of an office, it should be her. She was so kind and understanding towards my situation. I totaled my car and was completely stressed out but she was so kind and patient with me, which made the rental process a breeze. Thanks *****!

    • Kisha T

      Date: 11/23/2022

      This particular location is discriminatory against certain people. I was told to leave after I asked for a different car with WA license plates. I just got in an accident the day before and simply asked for another car at a later date The manager threw a fit in the lobby after I told him he was rude. I have never seen someone so unprofessional and truly rude. He told me he wasn't going to rent a car to me (my insurance is paying for it), he wasn't going to give me a ride home (boo hoo) and Happy Holidays really loud lol. It must be so nice to be extremely rude to a 51 year old African American mother/grandmother and make her walk home an hour away the day after a horrible accident and the day before Thanksgiving. Bravo Enterprise for hiring the future bigots of *******!!

    • Michael S.

      Date: 11/22/2022

      I would give them less stars if I could. We had to go through 3 different rental cars (is enterprise not performing quality assurance on their vehicles?). Each time I called their support line I was treated with the worst customer service of my life. Instead of being empathetic and trying to solve our issues, their employees with just read from a generic script barely paying attention to what we were actually saying. On top of that, despite their vehicles breaking down multiple times they tried to charge us for road side assistance. I will never use this company again and will go out of my way to make sure no one I know uses them either. Advice? fire your customer support team. Or at least train them properly.

    • Craig F

      Date: 11/22/2022

      Make promises and then ghost you... Beyond unprofessional, down right ignorant.

    • Julia B

      Date: 11/22/2022

      Beware Enterprise scam!! My insurance paid $30 ($360 total) per day, but they said they needed my debit card for the taxes. It ended being $131 bucks!! This was a 12 day rental due to accident and I needed to have my car repaired in South Carolina. Do NOT give them your debit card! Call your insurance adjuster.

    • Joelle J

      Date: 11/19/2022

      Zero stars because we got 0 cars with a confirmed reservation. We got 0 apologies and 0 valid explanations and the manager was rude to my 23 year old daughter who paid $75 in Uber fees to get there and back twice and she got stranded in the dark in the city by herself. I tried to file a complaint and was told they could only give me a feedback form that would go back to the rude manager in *********. Haha jokes on **. Go to Turo. Save time and money and heartache. My family will never do business with this dishonest company ever again.

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