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Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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Enterprise Rent-A-Car has 2542 locations, listed below.

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    Customer Review Ratings

    1.39

    Average of 875 Customer Reviews

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    Review Details

    • Zac R

      Date: 12/20/2022

      My Spouse and I were trying to rent a vehicle so that we could visit family for the holidays. The web site said the total for the rental would be $65.00 or so for the day. We make the reservation and go to pick up the car, when to our horror they tell us at check out that there would be a $400 hold on my card! This is ridiculous and has effectively ruined the holidays for us. No where on the web site do they make a disclaimer about this. This feels like a horrible bait and switch. They claimed at the location that information on the hold is on the web site. But when asked to show us where on the site it says that, the refused to show us. I advise anyone needing a rental to stay well away from these fraudsters.

    • J J

      Date: 12/19/2022

      ******************, the Enterprise Branch Manager at the ****** Road location, was outstanding. Our rental was ready for pickup on time and it was the vehicle we requested. She walked around the vehicle with us, to ensure there was no damage. She pointed out the fact that the registration tag, although expired, had not been sent to the company and the paper showing it had passed inspection was inside the glove box. When we returned the vehicle, the process took about 1 minute. She was very engaging and provided excellent customer service, something that seems to be lacking in many companies these days.

      Enterprise Rent-A-Car

      Date: 12/20/2022

      Thank you for your feedback. I will relay your comments over to the Branch that assisted you. Thank you for your business and we hope you continue to rent with Enterprise. Have a wonderful Day, ******************* *******************

    • Kourt A

      Date: 12/19/2022

      I had a horrible experience. Customer wrvice would not help me modify a reservation! Worst service ever!!! They don't care, they just will not help you!!

    • Carrie M

      Date: 12/19/2022

      **** and the staff at *************** Enterprise were so helpful and professional!

    • Susan N

      Date: 12/19/2022

      Enterprise Rent A Car stinks. They deserve a 0 rating. Dishonest comes to mind. They quote you a total price including taxes and fees which you think you are locking in. However, when you get your rental car, you won't get that price. You will also receive a dirty car inside and out with mechanical problems and four flat tires. Stay away from this company. They have very few vehicles in stock and what they have is garbage. If you have any problems, the company will do nothing for you. They leave you out to dry.

    • Denise K

      Date: 12/16/2022

      Had the worst experience with Enterprise. And forget about talking to anyone for customer service! This issue started in beginning of November. We were over charged by the branch for extra accident insurance. The branch didnt take it off after we asked them to remove it. The branch is denying we had the conversation, and told us that they dont have cameras in the branch.We reached out to the area manager multiple times, and he has yet to reach out. I called customer service today and left as told that theres nothing I can do because the branch manager or area managers are the only ones that can issue refunds. I guess it doesnt matter that it was the branches fault that they over charged and that the area manager is ghosting us. And forget about escalating the complaint, because I was told there isnt anything I could do. WORST customer service ever on every level! How can a National company not have a check and balance in place and how can a company charge whatever they want without any ramifications?

    • Tayler M.

      Date: 12/14/2022

      I had an appointment to pick my rental car up at a certain time. *** never had an issue in the past. Today it seems they not only do not have the car ready but it will take almost one hour past my appointment time to have it ready.

    • Fatih K

      Date: 12/14/2022

      Thanks for renting me an un-register car and got a citation due to driving an un-register car. Hey, ALL please make sure your rental has a registered license. DO NOT assume such this big company did their responsibility. I already escalated to issue with corporate to see what my option are here.Reply From Customer Care:The location is responsible for ensuring registration is up to date.If a ticket would have been issued, we would have assumed the responsibility and paid the citation. This citation was only a warning.The location is the only one that can offer any compensation. You would want to reach out to them directly.Wooow they offer to make a payment if there is any paid citation and boom that solve everything!!! Your record and others who cares... Shame on you Enterprise.

    • DAVID L

      Date: 12/12/2022

      Used this place for years had worst experience ever ***** location ********. Complete idiocy I will never go back

    • Corey W

      Date: 12/12/2022

      I was provided a car to use through a local auto mechanic from this enterprise. I had returned the car per instructions to the auto shop (enterprise would pick it up). Someone (likely a enterprise employee or a auto shop employee) proceeded to get a red light ticket after I had dropped of the car. I have a receipt when I picked up my personal car from the auto mechanic and was at work when the ticket took place. This ticket was then sent to me after enterprise gave the local enforcement my information. The first call was to the local branch to get this figured out. They directed me to the cooperate citations department. After speaking with the cooperate citations team numerous times (6+ people including their escalation team) I was then redirected to the branch, being reassured that they have take care of it. Speaking with the branch managers *** and ******* I was reassured this would get taken care of in a timely manner. What *** and ****** now described as the process is different then the escalation team at their citations department has described. This process has now taken over a month with statements of pacification continuing to occur with no action. Mistakes happen that is not the problem. The problem occurs with the lack of information on how to handle this situation leading to me the customer having to pay for someone else mistake even through I am going through the processes that I was directed to.

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